The service is poor, after 10 o'clock in the evening, only one window is open for check-in, there is a long queue, and I have three children, and no one cares at all.
Jiong
於 2022 年 8 月住了 3 晚
8/10 不錯
jiaju (la paz)
家人同遊
2022年6月26日
讚好:整潔度、設施服務和住宿狀況
Location is good, room is clean. But I am not pleased with front desk while checking in. I booked hotel through Expedia,but front desk staff told me there wasn’t my reservation in hotel system, they made me wait almost half of an hour and told me it wasn’t their fault, finally I can check in after standing almost 30 minutes in front desk. They make me so upset and nervous because they told me they couldn’t find my reservation in their system!
jiaju
於 2022 年 6 月住了 10 晚
2/10 很差
Chiu bun
商務旅客
2022年4月28日
不滿:整潔度、住宿狀況和客房舒適度
old hotel
Chiu bun
於 2022 年 4 月住了 3 晚
4/10 欠佳
TingHsiang
2021年12月19日
TingHsiang
於 2021 年 12 月住了 1 晚
8/10 不錯
Beverly
親子同遊
2024年4月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
For the most part we had a great stay at New York Hilton Midtown. We had one frustration, however, the hotel was changing locks on all the rooms on our floor. For the next 3 days we had difficulty getting into our room daily, sometimes more than once a day, which required a trip downstairs to the front desk each time to get the keys recoded.
Beverly
於 2024 年 4 月住了 5 晚
8/10 不錯
erica
家人同遊
2024年4月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall, property was nice and in a convenient location. There were some issues with my room key not working on the second day, but staff was very kind and helping to resolve the problem. It did feel somewhat that they were understaffed as the lobby would at times be quite busy given the size of the hotel.