It was my second stay at this hotel, but I will never ever choose it again!!
I have booked 2 rooms for business trip stay, but it was a nightmare, as the first night, I can not access the room smoothly due to the door lock was totally broken! They spent 1 hour to fix it!! All my luggage was inside the room, it was 11PM!! Very tired, and no compensation at all!!
Moreover, we required the hair dryer, but we called several times, they gave us the broken one! when the second night, we tried to get the hair dryer again since the hair dryer which mounts on the wall in its restroom which is extremely weak, and sucks, the hotel manager promised to offer the new hair dryer, but once again, we have been lied again, they gave the old one and still broken!!
I left my name card and summit the customer satisfaction questionnaire but no one contacted me, how this kind of hotel can have 4 stars certification, very disappointed, it was my worst stay experience!!!