職員態度一般,睡房比較暗,只有一盞床頭燈;但房間面積大,位置是在Nob Hill 山頂上,景觀開揚,交通尚算方便,酒店附近有 cable car 站, 可乘搭 cable car,但也要行一段約五分鐘的斜路才回到酒店;另外,附近也有一間大的藥房,行落兩條街,約行十分鐘,可以購買一些日常用品及小食。
Kin Wah
於 2020 年 1 月住了 4 晚
8/10 不錯
真實旅客
2019年6月7日
真實旅客
於 2019 年 6 月住了 1 晚
10/10 優異
Xi
2019年2月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Xi
於 2019 年 2 月住了 4 晚
8/10 不錯
Wai Yan
2018年4月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Please improve staff’s training and communication
I have stayed 5 nights. They upgraded us from executive room to junior suite. Although the hotel is historical, the room was big and tidy with nice view.
However, my first night experience was very bad. We couldn’t turn on the shower even they sent a staff to look at. The rude girl on the front desk told us we couldn’t have bath until the engineer come up on next morning 7am and we couldn’t switch room as all rooms were full. She was in a very irresponsible attitude. The next morning a nice engineer came and showed us how to turn on the shower. He said it’s not the first time their guests do not know how to use it. We thought it is unacceptable, this showed how weak the communication and training between their staff. We couldn’t have to bear a no bath night if all their staff were familiar with their facilities. Fortunately, the front desk staff on that morning was nice and responsible, they returned the first night fee as compensation. And we soon received the return receipt from Hotels.com after we check out.
Location was great if you want to live far from busy downtown. Walk down the hill to union square is about 15mins but you may have to take uber when come back as there was a huge slope.
Wai Yan
10/10 優異
GUOJUAN
2018年3月31日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
地理位置优越!
地理位置十分优越!铛铛车就在楼下行驶。房间很大也很干净!价格合理!
GUOJUAN
10/10 優異
yanmin
2018年2月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
yanmin
10/10 優異
Chris (Maryland)
2017年10月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice, Upscale Hotel
Our room at this hotel was quite nice although it was showing it's age. Some paint and plaster cracks were easily visible on the ceiling. Other than that, the room was quiet and comfortable and well-appointed. The location in Nob Hill was great. Staff and valet were very friendly.
Chris
於 2017 年 9 月住了 3 晚
10/10 優異
Shih-Wei
2017年4月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
great experience! nice staff! great area. close to financial district and chinatown.