露台/庭院

克萊格哈爾酒店的評價

4 out of 5
克萊格哈爾酒店
Waterton Road Bankhead, Bucksburn, Aberdeen, Scotland

評價

8.4

很好

10 分評分,優異;310 則評價中有 124 則" "
8 分評分,不錯;310 則評價中有 128 則" "
6 分評分,一般;310 則評價中有 48 則" "
4 分評分,欠佳;310 則評價中有 8 則" "
2 分評分,很差;310 則評價中有 2 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Irene

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

8/10 不錯

Jean

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Iain

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Staff were exceptionally good and helpful. Food was great. Bedroom was very comfortable.
於 2023 年 12 月住了 1 晚
Management, Craighaar Hotel 於 2024年2月17日的回應
Many thanks for taking the time to provide such positive feedback. We hope to see you again soon.

10/10 優異

Michael

於 2023 年 11 月住了 1 晚

10/10 優異

Sylvia

於 2023 年 11 月住了 1 晚

10/10 優異

Simone

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed here 3 years ago, just before Covid. It has been smartened up since then. The place is lovely, the staff were kind, helpful, considerate. We will definitely be back.
於 2023 年 11 月住了 1 晚

10/10 優異

Michael

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Nice Hotel and very helpful staff. Room was clean and warm. Ideal for show at P&J Live with a short walk along a direct path. The menu looked good for evening meal but couldn't get a table so would suggest pre-booking a table.
於 2023 年 11 月住了 1 晚

10/10 優異

Michael

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯

Michael

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 優異

David

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely cosy hotel, with helpful staff!
Very comfortable stay, excellent service from attentive staff, excellent food, good facilities & generally a very nice hotel to stay in!
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月30日的回應
Thank you for taking the time to review the hotel. Your feedback is very much appreciated and we hope to welcome you back again soon.

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚

10/10 優異

mrs barbara

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
It was close to where we were goiing at night.
於 2023 年 6 月住了 2 晚

10/10 優異

DCM

於 2023 年 5 月住了 1 晚

10/10 優異

Joseph

於 2023 年 5 月住了 1 晚

4/10 欠佳

Michelle

伴侶同遊
不滿:整潔度和住宿狀況
Unfortunately the room was very small even although a standard double booked we would have said it was an economy double at best, net curtain hanging down, very very dark room with inadequate lighting (no overhead light) would be much better to decorate such a small room in lighter colours to try and at least create the illusion of space, instead it felt like a dungeon. Carpeting not vacuumed, worst of all the bed mattress was well past reasonable use, could feel all the springs and when you sat on it, it practically dipped down to the base, and very squeaky. We both ended up with back pain from such a poor night. The whole “wet room” concept in a tiny bathroom doesn’t work, everything ends up soaked. Breakfast continental was limited, milk on tables had been sat out for hours and was warm (we breakfasted at 8.30), scrambled eggs were like rubber and devoid of any seasoning. All in all couldn’t recommend unless it was in a different room and they up the housekeeping standard. No one asked on check out whether we had had a pleasant stay, missing the opportunity of us being able to pass this on to them directly.
於 2023 年 4 月住了 1 晚
Manager 於 2023年5月3日的回應
Thank you for taking the time to offer feedback.You did, in fact, speak to someone at reception and mention the mattress which was checked and replaced immediately - thank you for bringing this to our attention. Had you let us know during your stay we would have happily moved you to another room. Sadly, we did not have the opportunity to resolve this whilst you were here. Similarly, all of our breakasts are cooked to order by real chefs in a real, working kitchen so we could have recooked your breakfast to your taste had we been given the opportunity to do so at the time - I am sorry that you did not enjoy brekafast. The Continental buffet offers several fruit juices, fresh fruit, croissants, sweet pastries, jams, various cereals and muesli, yoghurts, granola pots, many flavoured teas etc, etc. Again, I regret that you felt that this is not a sufficient array on top of the cooked breakfast selections on offer. Thank you again for your feedback.

8/10 不錯

Peter

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚

6/10 一般

Nicola

於 2023 年 4 月住了 1 晚

2/10 很差

Kevin

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚

8/10 不錯

Audrey

讚好:整潔度和職員與服務
OK
staff very friendly, room was dated and in need of upgrading, bed was awful and found was broken (would have complained but only stayed overnight), good location close to the P&J
於 2023 年 4 月住了 1 晚
A Wilson, Manager 於 2023年4月3日的回應
Dear Audrey. Thank you for taking the time to post this review. I am concerned that you found a broken bed as we are not aware of any broken beds other than one sofa bed which we do not use and which is being replaced. If you have the time, can you please tell us which room you stayed in/name room was booked under so that we can rectify this immediately? Thank you again for your feedback. It is appreciated.

10/10 優異

Gillian

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 3 月住了 1 晚

10/10 優異

Jeremy

於 2023 年 3 月住了 1 晚

6/10 一般

MICHAEL

於 2023 年 3 月住了 3 晚

10/10 優異

Eileen

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Overnight for Concert at P & J Live
Good welcome, very friendly staff. Nice big spacious room, lovely bathroom. Excellent evening meal and breakfast. Path to P & J live which staff made sure you were aware of as attending event there
於 2023 年 3 月住了 1 晚

10/10 優異

Neil

於 2022 年 12 月住了 1 晚

10/10 優異

Miss I

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚

6/10 一般

Amanda

商務旅客
讚好:整潔度和職員與服務
Very pleasant staff, they couldn’t do enough for you but a few problems with the TV and room was cold on arrival. Good breakfast.
於 2022 年 12 月住了 1 晚

8/10 不錯

Boyd

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The 2 nights stay at hotel was for my husband’s 70th birthday as we went to Rod Stewart concert on the Friday night, then Drifters Saturday night at P&J arena. Enjoyed our stay & dinner at hotel
於 2022 年 12 月住了 1 晚

8/10 不錯

Eric

10/10 優異

Barry

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stay at this Hotel every time I am in Aberdeen,nothing is too much trouble for any off the staff,food is brilliant at Dinner and breakfast.10/10 every time

8/10 不錯

chris

商務旅客
讚好:住宿狀況和客房舒適度
The hotel is nice but could do with some updates
The stay was comfortable and warm. The food selection is very basic and not much to choice however it was reasonable.
於 2022 年 11 月住了 2 晚

6/10 一般

真實旅客

Was very disapointed with the breakfast.didnt get toast had to ask for it also didnt get asked if we required more tea and toast.My husband had the cooked breakfast which was in total about 6 items1 rasher bacon 1 sausage 1 egg etc. My breakfast was smoked haddock 2 poached eggs.the haddock was dyed, i couldnt eat it took a bit was abs disgusting.i asked if it was frozen waitress said it wasnt was told chef sends his apologies would you like more tea toast instead.i also had fish night before for dinner it wasnt great again frozen but i was hungry so ate it...most of the staff was excellent but receptionist in morning was a bit rude i thought and the man in suit with glasses dont know his name wasnt very nice either.i left my mobile in hotel i telephoned the hotel asked if it could be sent out as i stay 65 miles north and itwas attrocious weather he told me he could and asked for my bank details for it to be sent recorded delivery which i refused to give him over the telephone...i have now received my phone today...i have stayed at this hotel before and it was good but dont know if i would stay here again.i certainly wont have the food if i did and for the prices we was charged for everything
於 2022 年 11 月住了 1 晚
Robert 於 2022年11月23日的回應
To be clear our fish is never frozen; always fresh., delivered daily.Phone......left behind, so we found it for her; and as is usual asked for a payment to cover the postage, and refused? Notwithstanding this, we packaged it up, took it to the post office and sent it on. Your welcome!Prices? WE are competitive in the marketplace, notwithstanding the tsunami of cost increases we all face.As always, we will and do endeavour to look after everyone to the best of our ability.Regards,

6/10 一般

Donna

於 2022 年 9 月住了 2 晚

10/10 優異

Alistair

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean room. All the staff are really friendly. The hotel is handy for P & J Live as it's not even a 10 minute easy walk. Would definitely stay again if up to P & J
於 2022 年 10 月住了 1 晚

8/10 不錯

Lisa

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Overnight stay at Craighaar
Arrived late and the hotel car park was full with one very tight space by a pillar. Hotel staff were very helpful and friendly. Breakfast was ok but a bit sparse on choice and no hash browns.
於 2022 年 9 月住了 1 晚

4/10 欠佳

Joyce

不滿:職員與服務和住宿狀況
Not worth the price
The hotel was basic, needs upgraded and decorated. Understaffed. The man on reception was cleaning, he was the barman also. So in the empty bar I had to go and find the one member of staff to serve a drink, this happened twice and the third time he was hoovering so I didn’t bother as it would have disturbed him. He was pleasant but was running the place single handedly. I could have paid the same for B and B at the Hilton across the road
於 2022 年 9 月住了 1 晚

10/10 優異

Kay

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good
於 2022 年 8 月住了 1 晚

10/10 優異

Barry

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Been staying here for years when in Aberdeen for work,staff can’t do enough for you.George the manager goes over and above to be of help.Food brilliant,rooms brilliant,you CANNOT fault this hotel,if available I wouldn’t stay anywhere else in Aberdeen 10/10
於 2022 年 7 月住了 2 晚

10/10 優異

James

家人同遊
讚好:職員與服務和住宿狀況
The Staff was great!
於 2022 年 7 月住了 2 晚

4/10 欠佳

Amanda

於 2022 年 5 月住了 1 晚

10/10 優異

Brenda

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 5 月住了 2 晚

2/10 很差

Deborah

於 2022 年 5 月住了 1 晚

10/10 優異

Elizabeth

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
very friendly staff within easy walking distance of P&j Live Aberdeen
於 2022 年 4 月住了 1 晚

10/10 優異

Ruth

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Warm welcome on arrival, hotel warm on a cold day. Restaurant food very good.
於 2021 年 12 月住了 1 晚

10/10 優異

Frances

家人同遊
讚好:職員與服務、設施服務和住宿狀況
Great check-in, very friendly staff and very happy with the whole experience .
於 2021 年 12 月住了 1 晚

10/10 優異

Lee

於 2021 年 12 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
Was in room 19..it could be doing with a fresh coat of paint.Bed was very comfortable, but the quilt cover had few marks on it.it was clean but obliviously old stains..couldbe doing with brighter lights
於 2021 年 11 月住了 1 晚

8/10 不錯

Gordon

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff went out of their way to be helpful
於 2021 年 9 月住了 2 晚

10/10 優異

Paul

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 1 晚

6/10 一般

viv (Inverness)

伴侶同遊
讚好:職員與服務
Breakfast was very good. Property and room was very dated. TV was the old analogue and did not work. Good location for P &J venue.
於 2020 年 3 月住了 1 晚