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羅斯蒙特 - 斯克尼之家酒店的評價

4 out of 5
羅斯蒙特 - 斯克尼之家酒店
96 Rosemount Viaduct, Aberdeen

評價

9.2

卓越

10 分評分，優異；851 則評價中有 532 則" "
8 分評分，不錯；851 則評價中有 264 則" "
6 分評分，一般；851 則評價中有 38 則" "
4 分評分，欠佳；851 則評價中有 15 則" "
2 分評分，很差；851 則評價中有 2 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不錯的體驗
位置方便，職員有善。其中一個廁所有問題因入夜沒有師傅修理，即時給另一公寓讓我們使用。
於 2019 年 9 月住了 2 晚
LT 於 2019年9月15日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Harry

家人同遊
讚好：整潔度和客房舒適度
Great!
Great place, very handy for the city, good secure parking.
於 2020 年 3 月住了 1 晚
Hotel Management 於 2020年3月17日的回應
Thank you for your feedback!

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect accommodation and really quite handy for central Aberdeen
於 2020 年 2 月住了 2 晚
Hotel Management 於 2020年2月18日的回應
Thank you for your feedback!

8/10 不錯

Guthrie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Hotel Management 於 2020年2月18日的回應
Thank you for your feedback!

8/10 不錯

james

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Warm comfy and clean suit
Really clean and comfortable, only thing we didn’t think much of was our check in... we walked to reception desk and said good morning gave our names etc , the man looked up and his only words were your to early!!!! Not a nice welcome did not even force a smile
於 2020 年 2 月住了 1 晚
Lorna 於 2020年2月14日的回應
Dear Guest, Thank you for taking the time to let us know what you thought of your recent stay. Please accept my sincere apologies that our levels of customer service appear to have fallen well below our usual high standards on this occasion. After investigating what happened I can assure you that further training will be carried out with our team. Again, my apologies and I hope that you will choose to give us another chance in the future.

10/10 優異

Tracey (SUNDERLAND )

家人同遊
讚好：整潔度和設施服務
The property was spotlessly clean, beds comfortable and the staff were all extremely friendly. Breakfast was lovely. Would stay again.
於 2020 年 2 月住了 1 晚
Reception 於 2020年2月9日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

真實旅客

讚好：整潔度和設施服務
於 2020 年 1 月住了 4 晚
KG 於 2020年2月8日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

ELSPETH

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A good base
A great family base for a visit to Aberdeen. Clean accommodation with added bonus of having own lounge. Rooms had all that were required . Nice Scottish breakfast set us up for a day of walking the sites.
於 2020 年 1 月住了 1 晚
Hotel Management 於 2020年1月9日的回應
Thank you for your feedback!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
love it clean hot water always very very comfortalbe peaceful great location thanks for every things
於 2019 年 12 月住了 3 晚
Hotel Management 於 2020年1月1日的回應
Thank you for your feedback!

6/10 一般

真實旅客

家人同遊
讚好：職員與服務
The property was quite older and the living room wreaked of smoke. The apartment was definitely worn down...I expected more from a hotel rated higher.
於 2019 年 12 月住了 1 晚
Hotel Management 於 2019年12月26日的回應
Thank you for your feedback!

10/10 優異

Graeme

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A fab place to stay,we stay regularly always excellent
於 2019 年 12 月住了 2 晚
LT 於 2019年12月16日的回應
Dear Graeme, Thank you for taking the time to leave a review and we are happy to read that you have enjoyed your recent stay.

8/10 不錯

Sylvia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Hotel Management 於 2019年12月11日的回應
Thank you for your feedback!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 3 晚
Hotel Management 於 2019年12月2日的回應
Thank you for your feedback!

8/10 不錯

Tone

多人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 3 晚
R 於 2019年11月28日的回應
Thanks for staying with us. We appreciate your feedback!

4/10 欠佳

Therese Wally

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
於 2019 年 11 月住了 2 晚
Hotel Management 於 2019年11月27日的回應
Thank you for your feedback!

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice rooms. Fast check in and good service. All was verr good.
於 2019 年 11 月住了 1 晚
Kind regards, 於 2019年11月20日的回應
Thanks for staying with us. We are happy to read that you have enjoyed your stay and that you find our staff helpful. We appreciate your feedback!

10/10 優異

Ane Marie

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Kosetur
Var superfornøyd med oppholdet. Utrolig vennlig og servisinnstilt personale. Vi kommer tilbake!
於 2019 年 11 月住了 3 晚
LT 於 2019年11月18日的回應
Thanks for staying with us. We are happy to read that you have enjoyed your stay and that you find our staff helpful. We appreciate your feedback!

10/10 優異

真實旅客

於 2019 年 8 月住了 1 晚
lt 於 2019年11月6日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Gina

於 2019 年 11 月住了 2 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 2 晚
Reception team 於 2019年11月4日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Aishling

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Apartment!
Would highly recommend for a family stay. We stayed in a 3 bedroom apartment, 3 nice size bedrooms, 2 bathrooms and a living area and kitchen. It was perfect, very clean, comfortable beds, very quite area so got good night sleep. The one downside is there are no lifts, we stayed on the third floor, which for us was fine but if you have a baby / toddler and buggies etc, I would ask for a ground floor apartment.. Otherwise, excellent place to stay, we spent 3 nights. Good secure car parking also included.
於 2019 年 10 月住了 3 晚
sh 於 2019年10月29日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Like: Welcome, personal taking care, spacious, confortable, clean, location. Beds are great. When we will come back in Aberdeen, we know were to go again. Dislike: None.
於 2019 年 10 月住了 3 晚
Reception team 於 2019年10月23日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Allison

於 2019 年 10 月住了 2 晚

8/10 不錯

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Hotel Management 於 2019年10月18日的回應
Thank you for your feedback!

8/10 不錯

Lynn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 2 晚
Reception 於 2019年10月17日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Another great stay at Skene House
Enjoyed the stay and apartment was great. Only criticism is that the mattress was a bit hard for me as I have arthritis. The spiral staircase in this apartment might be difficult for older people.
於 2019 年 10 月住了 2 晚
SH 於 2019年10月15日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Julie

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel overall
Really liked everything. Only complaint was difficulty getting inside the apartment building. Very steep steps. ☹️
於 2019 年 10 月住了 3 晚
SH 於 2019年10月15日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

christine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 2 晚
LT 於 2019年10月10日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 9 月住了 2 晚
kt 於 2019年10月2日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were greated in a very pleasant manner when checking in. The process was nice and quick. The suite had a sitting room, bathroom and kitchenette on one level and a spiral stair to the bedroom area creating a spacious feel. On the second day we arrived back to find noisy neighbours. When I requested a room move this was provided without challenge and done in a very professional manner along with apologies even though this is not a problem created by the hotel which is usually quiet. We booked the breakfast for the second morning where there was reasonable choice and an offer of a cooked course which turned out to be very nice.
於 2019 年 9 月住了 2 晚
Hotel Management 於 2019年9月30日的回應
Thank you for your feedback!

8/10 不錯

Henry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A good location for where we would be that night. People were very helpful.
於 2019 年 9 月住了 1 晚
Hotel Management 於 2019年9月28日的回應
Thank you for your feedback!

8/10 不錯

ISABEL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Near everything, clean good breakfast, good service ans parking on the site, a must! Full kitchen .... with a small fridge!
於 2019 年 9 月住了 2 晚
LT 於 2019年9月15日的回應
Dear Isabel, Thanks for staying with us. I am glad to hear that you find our amenities like parking and breakfast were good. We appreciate your feedback.

10/10 優異

Jose

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I would love to stay there again
Excellent location, friendly and very helpful staff, gorgeous mattress and safe and convenient parking. The hotel is clean, but perhaps could improve in the cleanness of the shower. The kitchen was well equipped but it was missing a good cooking knife
於 2019 年 8 月住了 10 晚
Hotel Management 於 2019年9月2日的回應
Thank you for your feedback!

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our stay was fantastic. Beautiful spacious 1 bedroom apartment with everything you would need for a long stay. We will definitely stay again
於 2019 年 8 月住了 1 晚
LT 於 2019年9月2日的回應
Thanks for staying with us. We appreciate your feedback! and we were happy that you have enjoyed your recent stay at Skene House.

10/10 優異

Geoff

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
5* establishment......
Excellent as usual - 5* accommodation and service
於 2019 年 8 月住了 1 晚
LT 於 2019年9月2日的回應
Thanks for staying with us. We appreciate your feedback! We are happy to read and giving us 5* service.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 2 晚
R 於 2019年8月29日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Janis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Immaculate
1st class accommodation, staff at reception were very kind, friendly and helpful. The car park is a bit "elusive" but Piotr came to the rescue and accompanied us to show the way. We had a lovely stay and would recommend to everyone.
於 2019 年 8 月住了 2 晚
LT 於 2019年8月27日的回應
Hi Janis, Thanks for staying with us. We appreciate your feedback! It was nice to read that our reception team were helpful during your stay and that Piotr showed you the way to our car park. We hope to welcome you soon in the near future.

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、設施服務和住宿狀況
Great location. Great apartments. Great staff. Great breakfast. Will book again.
於 2019 年 8 月住了 1 晚
Reception 於 2019年8月25日的回應
Thank you for taking the time to post a review after your recent stay at Skene House Rosemount. It was great to read that you were so happy with everything including our staff. Hopefully we will be able to welcome you back soon

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was good apart from the directions to the parking lot
於 2019 年 8 月住了 1 晚
Reception 於 2019年8月23日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

J

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 5 晚
Reservations 於 2019年8月19日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 2 晚
ZK 於 2019年8月18日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and easy parking. Lots to do all around, we had a great stay
於 2019 年 8 月住了 3 晚
ZK 於 2019年8月18日的回應
Thanks for staying with us. We are happy to read that you have enjoyed your recent stay here at Skene House. We appreciate your feedback!

6/10 一般

真實旅客

多人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
There was no lift and the complicated design of the hotel meant we had to carry our bags up and down several sets of stairs to get to our room. Signposting within the hotel was poor. Breakfast was poor value for money, very ordinary, hot food served before we were ready and the only tea was self-service tea bags and warm (NOT boiling) water from a thermos jug.
於 2019 年 7 月住了 1 晚
LT 於 2019年8月17日的回應
Thank you for taking the time to write a review of your recent stay with us. Your comments is very much appreciated. Please accept my apologies that you have to carry your bags up and down. I am surprised that when you checked in this was not offer to as we do have staff to help you carry your bags. We do need to look at the breakfast selection we offered and the hot water for the tea as this should be boiling. Again please accept our apology. Thank you again and hopefully we can welcome you back soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great value and good location
Excellent value and good location, the apartment was clean and comfortable with secure parking and friendly and professional service. Would definitely stay again if in Aberdeen.
於 2019 年 8 月住了 5 晚
Hotel Management 於 2019年8月16日的回應
Thank you for staying with us!

10/10 優異

ANTONIOS

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Εξαιρετικό κατάλυμμα
Το διαμέρισμα ήταν πολύ άνετο. Είχε μια μεγάλη κρεβατοκάμαρα και ένα πολύ άνετο καθιστικό (ξεχωριστό δωμάτιο). Η κουζίνα ήταν σχετικά μικτή αλλά λειτουργική και διέθετε όλα τα απαραίτητα. Το οίκημα δεν διαθέτει ανελκυστήρα αλλά οι βαλίτσες μπορούν να μεταφερθούν από υπάλληλο του ξενοδοχείου. Το σπίτι βρίσκεται κοντά στο κέντρο του νεότερου τμήματος της πόλης, ενώ η απόσταση από το ιστορικό κέντρο δεν είναι μεγάλη (γύρω στα 20 λεπτά με τα πόδια). Επίσης υπάρχουν σε σχετικά μικρή απόσταση με τα πόδια (10 - 15 λεπτά) διάφορα εστιατόρια
於 2019 年 8 月住了 2 晚
LT 於 2019年8月17日的回應
Thanks for staying with us. We are happy to read that you have enjoyed your recent stay here at Skene House. We appreciate your feedback!

8/10 不錯

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度和住宿狀況
Space and size was great. Everything was further ok
於 2019 年 8 月住了 8 晚
Hotel Managment 於 2019年8月13日的回應
Thank you for your feedback!

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 3 晚
Hotel Management 於 2019年8月13日的回應
Thank you for your feedback!

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It is very beautiful location, my 3 night stay was wonderful in a beautiful area of the City. Added bonus was the private parking. I would recommend this location.
於 2019 年 8 月住了 3 晚
Hotel Management 於 2019年8月13日的回應
Thank you for your feedback!

6/10 一般

roselyn

不滿：客房舒適度
於 2019 年 8 月住了 1 晚
LT 於 2019年8月12日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Klarna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 3 晚
LT 於 2019年8月12日的回應
Thanks for staying with us. We appreciate your feedback!