Great location, area of DC with convenient proximity to just about anything you need
Stephanie
於 2024 年 4 月住了 2 晚
10/10 優異
Humberto (Bogota)
家人同遊
2024年4月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Esta muy bien localizado, cerca del aeropuerto, tiendas, restaurantes, droguerias, bastante recomendable
Humberto
於 2024 年 4 月住了 4 晚
10/10 優異
Holly
2024年4月4日
讚好:整潔度、職員與服務和住宿狀況
Holly
於 2024 年 3 月住了 4 晚
10/10 優異
Bulent
2024年4月4日
讚好:整潔度、職員與服務和住宿狀況
Bulent
於 2024 年 3 月住了 2 晚
4/10 欠佳
Jay
家人同遊
2024年4月3日
不滿:職員與服務和住宿狀況
My recent stay left much to be desired. On our second night, I was shocked to discover that the parking spots reserved for hotel guests had been outsourced to a third-party airport parking app. Not only were we charged an exorbitant $46 per night for parking, but we were also informed that there were no available spots for us and were advised to park on the street.
To add to the disappointment, the interaction with the front desk supervisor was disheartening. Despite voicing our concerns about the parking situation and the excessive charges, the supervisor displayed a dismissive and rude attitude. He repeatedly assured us that his supervisor would contact us regarding a refund for the parking fees, yet we never received any communication during the entirety of our three-day stay.
It is deeply disappointing to be charged for a service that was not provided and to experience such poor customer service when seeking resolution. The lack of accountability and failure to address the issue promptly reflects poorly on the hotel's management and overall commitment to customer satisfaction.
In conclusion, I cannot recommend to stay again based on my recent experience. The combination of exorbitant parking fees, lack of available parking, and inadequate customer service leaves much to be desired. Future guests should be cautious when considering this hotel for their accommodation needs.
Jay
於 2024 年 3 月住了 3 晚
10/10 優異
Rebecca
2024年4月2日
讚好:整潔度、職員與服務和住宿狀況
Rebecca
於 2024 年 3 月住了 2 晚
10/10 優異
Jorge (Carolina)
家人同遊
2024年4月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The overall experience was very good. I would stay in Embassy Suites again.
The breakfast options and the location was the main reason why I choose this hotel.