Generally speaking, the stay was okay. Room was quite spacious but there was no view from the windows at all. The hotspring was a bit far from the room (located at another building) and the condition was not as good as expected. Customer service was also another area to improve: 1.) don't understand why we had to leave our rental car key at the receiption when we returned to our room, 2.) the hotel charged us 1,080 yen for parking for a night while we thought it was included in the room rate, 3.) staff didn't help us on the luggage when we walked down the hotel stairs, 4.) wifi was only available at the hotel lobby.