Dear Valued Customer,Thank you for choosing Pan Pacific Hanoi and spending time to give us a rating!My team and I would very much appreciate if you could communicate with us more details about your stay, therefore we can really identify the area of improvement. Thus, undertake necessary actions to improve the quality of our service and maintain the high level of standards that we proclaim.We are looking forward to hearing from you soon!Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Kai Ming Kelly,Thank you for your sharing of the recent experience at Pan Pacific Hanoi.My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely yours,Christoph StrahmGeneral ManagerPan Pacific Hano

Dear SHAN PIN,Thank you for taking the time to share your comments!First and foremost, I would like to extend my sincere apology for your recent staying experience.Please be sharing that aside bringing the comfortable stay to all of our customers, you can also find from us the big effort to contribute to a green environment. At Pan Pacific Hanoi, we focus on sustainability business that we optimize the connection between hotel staffs and customers, as well as minimize the non-recyclable wastes every day.We appreciate your constructive feedback and reassure that related departments are taking appropriate actions to enhance guest's satisfaction.My team and I look forward to welcome you back to Pan Pacific Hanoi if your business plan brings you to this city.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Valued Guest, Thank you so much for taking the time to share your review. I was truly saddened to learn that your recent stay was not up to expectation. Please do allow me to first and foremost apologise for the poor level of service you experienced: clearly, this is not the type of service standard that we are normally known for and pride ourselves in. I hope that this incident will not alter your trust in our hotel and you grant us a renewed opportunity to welcome you again. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for giving us a perfect rating. We are so glad to read that we could exceed your expectations. We would be more than happy to have you with us soon again! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Ching Chun, Thank you for taking the time to share with us your review. We are happy to read that you liked our comfortable bed, however, we regret that the room condition was not up to your expectation. We sincere apologize for any inconvenience caused to you during your stay and have addressed the problem with the management team to study for improvement and future renovation. We look forward to having another chance of welcoming you back. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Ching Chun, Thank you for your great review. We are very happy to hear your compliments about our front desk associates. We look forward to having another chance of welcoming you back. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for giving us a perfect rating. We are so glad to read that we could exceed your expectations. We would be more than happy to have you with us soon again! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Kit Ling, Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back very soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Man, Thank you so much for taking the time to share your review. We are looking forward to another opportunity of welcoming you again. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Shuo, Thank you for staying with us on your recent visit to Hanoi. It is indeed very encouraging to learn that you have enjoyed your stay with us, and hope to have opportunity to impress you on your return. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Sir/ Madame, Thank you for sharing about your experience after your recent stay at Pan Pacific Hanoi. We are delighted to know that you loved our room and location. We hope to welcome you back soon. Sincerely Yours, Richard Tan General Manager

Dear Hsiao-Fang Thank you for your rating, we really appreciate it. Hopefully we will have the opportunity to welcome you back soon. Sincerely yours, Richard Tan General Manager

Dear Sir/Madame, We are excited to read how much you enjoyed your stay, and that you have added Pan Pacific Hanoi to your favorite list. Thank you for praising our stunning view along with the service. Our team indeed enjoys catering to your needs as much as you enjoy your stay. It was a pleasure having you with us and we hope to see you back soon. Sincerely, Richard Tan General Manager

Dear Sir/ Madame, Thank you for your rating, we really appreciate it. It was a pleasure having you with us at Pan Pacific Hanoi and we hope to see you back soon. Sincerely, Richard Tan General Manager

Dear Sir/ Madame, Thank you so much for your feedback. We really appreciate it and are delighted to know that you enjoy your stay with us. As much as we are glad to welcome you this time, we are looking forward to your coming back soon. Best regards, Chau Nguyen

Dear Sir/Madame, Thank you so much for your rating. We really appreciate it. We are delighted to know that you enjoy your stay with us. As much as we are glad to welcome you this time, we are looking forward to your coming back soon. Best Regards, Chau Nguyen

Dear Sir/Madame, Thank you for your rating. We really appreciate it. We are delighted to know that you enjoy your stay with us. As much as we are glad to welcome you this time, we are looking forward to your coming back soon. Best Regards, Chau Nguyen

Dear Mr Jeffrey, Thank you for your feedback. We really appreciate it. We are delighted to know that you enjoy your stay with us. As much as we are glad to welcome you this time, we look forward to your coming back soon. Best regards, Chau Nguyen

Dear Hungyu, Thank you for your five-star review! We appreciate you taking the time to leave us such a fantastic rating! We look forward to welcoming you back soon again. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Dear Sir/ Madame, Thank your for your feedback. We really appreciate it. We are happy to know that you enjoyed your stay at Pan Pacific Hanoi. As much as we are glad to welcome you this time, we are looking forward to your coming back soon. Best regards, Chau Nguyen

Dear Ed, Thank you for choosing Pan Pacific Hanoi for your recent stay in Hanoi and for taking the time to share with us your review. While we are glad to read that you appreciated the assistance from our counter staff, it was our regret to hear that our hotel was not up to your expectation. We take very good note on your constructive comment about the hotel hardware and would like to take this opportunity to inform you that for the months to come, as well as throughout next year, the hotel will continue upgrading our property to bring it to the latest technology standards in order to offer a seamless, hassle-free and refreshing experience to all our guests. We do hope that you grant us a renewed occasion to serve you during your next stays in Hanoi. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Dear Guest, Thank you for taking the time to share with us your review after the recent stay at Pan Pacific Hanoi. While we are glad to read that you liked the foods at The Summit and Song Hong Bar, we regret to hear that your stay has not been up to expectation and that your room was less than perfect. We have well noted all your constructive comments and have shared them with our Housekeeping Manager and the Housekeeping team. Please be reassured that we will make immediate arrangements to rectify the issues and at the same time, training and supervision will be enhanced to make sure this does not happen again. We thank you again for your constructive feedback and we hope to see you again soon where you can witness the improvements we have made. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Dear Guest, Thank you for choosing Pan Pacific Hanoi for your recent stay in the city and for taking your time to share with us your review. We are very pleased to read that you had a comfortable stay with us and you appreciated the discipline and friendliness of our staff. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Pan Pacific Hanoi is renowned. We would be more than happy to welcome you to our hotel soon again! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Der Tingchuan, Thank you for choosing Pan Pacific Hanoi for your recent stay and for giving us a perfect rating. We are looking forward to welcoming you soon again to our Pan Pacific Hanoi. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Dear David, Thank you very much for giving us a rating. We are looking forward to welcoming you soon again to our Pan Pacific Hanoi. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Dear Phoebe, Thank you for choosing Pan Pacific Hanoi for your recent stay and for taking the time to share with us your comments. We are very happy to read that you highly appreciated the assistance of our team and you loved the room, the facilities and the beautiful view of the lake. We hope your father has been recovered and look forward to having another chance of welcoming you and your family back to the hotel soon again! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Dear Wendy, We would like to thank you for choosing Pan Pacific Hanoi as your accommodation choice during your recent stay in Hanoi and for taking the time to share with us your review. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work. We highly appreciated your constructive comment about the hair dryer and we will review the point you mentioned with our management team for improvement in the future. We all look forward to welcoming you again on your next visit to Hanoi. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Dear Ms. Man, Thank you for taking the time to write to us regarding your recent stay at Pan Pacific Hanoi. The experience you describe in your review causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you on your arrival. Our aim and intent is to ensure all employees are totally customer-focused and all guest concerns and requests are handled quickly and efficiently. We can only reiterate our regret that we did not handle the situation in the proper manner. Kindly rest assured that appropriate training will be conducted to our Reservation and Front Desk staff to avoid the recurrence of such incident in the future. Ms. Man, we do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you, when you next visit Hanoi. If we can ever be of any assistance, please do not hesitate to let us know. Thank you Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Dear Guest, Thank you so much for choosing Pan Pacific Hanoi and taking the time to review our hotel after the stay. We are very concerned knowing that your stay was not up to your expectations. At Pan Pacific Hanoi, we strive to provide a high level of service to each customer, so we truly value our guests' feedback. We very much appreciate if you could communicate us more details about your stay, therefore we can better understand the reasons of your dissatisfaction, and to undertake the necessary actions and always improve the quality of our service. We are looking forward to hearing from you soon! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Dear Jessica, Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Hanoi. We look forward to welcoming you back soon! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for taking the time to share your review with us following your recent visit at Pan Pacific Hanoi. I am pleased to learn that you appreciate our swimming pool equipment and the breakfast at our hotel. However, I apologize for the inconveniences that you experienced during your stay. Please do not hesitate to contact me to share more information and I will try my best to rectify the situation. We hope to be able to welcome you back on a return visit to Hanoi Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Dear Lee, Bonjour, Thank you for taking the time to share your comment on recent visit to Sofitel Plaza Hanoi. It is our great pleasure to learn that your stay has been up to your expectations in overall. I will pass on your kind words to the team as it will certainly motivate them to keep up their good work. On the other hand, please allow me to express my sincerest apologies for any inconvenience caused you during your dining experience. I very much appreciate if you could spend a few minutes to communicate us for more details as it is only through the lens of our customer are we able to critique and further improve the overall operation of our property. We are looking forward to hearing from you soon! Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi

Dear Valued guest, Bonjour, Thank you so much for choosing Sofitel Plaza Hanoi for your stay and taking the time to review us on hotels.com. We are looking forward to welcoming you back with undivided attention! Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi

尊敬的 Ying, Bonjour, 十分感谢您花时间告诉我们有关您在 Sofitel Plaza Hanoi 的体验。很遗憾我们未能达到您的期望，请允许我向您表达我最诚挚的歉意。 此问题纯属正常实践的一个例外。请放心，我们正采取适当的措施来解决所存在的问题。我们将全力以赴，预防将来再次发生。 对于给您的下榻造成的不便，请接受我们以金额为 ____ 的信誉退款形式作出全额赔偿，这笔退款将在15天内拨至您的帐户。 在此，我想重申我们对高品质标准的承诺，我个人非常希望确认您在下一次的下榻期间能体验到这份承诺。 我们期待再一次在 Sofitel 恭迎您的到来。在您下一次光临期间请随时与我联系。 谨启 Guy Poujoulat General Manager Sofitel Plaza Hanoi

Dear Baoling, Bonjour, Thank you so much for taking the time to share your feedback on the recent stay to Sofitel Plaza Hanoi. We are looking forward to welcoming you back soon. Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi

Dear guest, It is wonderful to hear that our staff had gone extra miles to create magnifique memories for you and your girlfriend. We would like to thank you for remembering us and spending your time to share such experience. Regarding to your comment about the sound proof, we are currently under renovation. However, we will pass on your feedback to the relevant department for further adjustment. We look forward to welcoming you back at your next stay. Yours sincerely, Antoine M. Lhuguenot General Manager

Dear Chau, Thank you for your comment. It was a pleasure having you here. At Sofitel, we always try to create magnifique memories to our guests; hence, your inputs are much appreciated. We are happy to inform that renovation and refurbishment works are being carried out in the hotel. You will see a well-renovated Sofitel during your next stay. We look forward to welcoming you back soon. Yours sincerely, Antoine M. Lhuguenot Hotel General Manager

Dear Hong, Thank you very much for your loyalty to Sofitel Plaza Hanoi and for taking the time to write such a great review of our property! As we strive everyday to provide superior levels of service to all guests, I am so happy we were able to provide you with that experience. I am delighted that you enjoyed your stay, and I do appreciate the confidence you have placed in us. We are looking forward to welcoming you back soon in Hanoi. Yours sincerely, Antoine M. Lhuguenot Hotel General Manager