Dear Yuen Yeh,Greetings from lebua Hotel Bangkok!We woudl like to apologize if your stay was not up to your expectations. I woudl like to learn more about yuor expereince in order to exceed those expectations in the future. Please do not hesitate tto connect with me directly. Warm regards,Jacopo LachinHotel Manager

Dear Ms. Chan,Thank you for taking the time to share your review with us.We have noted your feedback and we all look forward to welcoming you back again.With kind regards,

Dear Mr. Hsieh,Thank you for taking the time to share your review with us. We are pleased to know that you enjoyed your stay and look forward to welcoming you back.With kind regards

Dear Hsiang Yun,Warm greetings from lebua Hotel Bangkok!May I thank you for selecting lebua Bangkok on your recent travel to the city and for taking the time to share your experience. As I have recently joined the hotel, your opinion is very valuable to me in order to reflect on our current service standards and look at ways to improve our guest's experience in the future. Thus, I appreciate your candid feedback. However, I was concerned to learn that your recent stay was not entirely up to your expectations and that you have experienced some service shortfall. I sincerely empathize with your feelings and humbly apologize for any negative impression left from this stay. This is certainly not the type of experience I would like us to provide to you nor to any guests and it is most unfortunate that we had you leave our doors dissatisfied. Nevertheless, while I may not be able to take away the negative feeling from your last visit, rest assured that I will review the various matters with our team, and in particular the check-in process, the smoke smell as well as the kitchen equipment's to avoid such reoccurrence in the future. I trust this will bring you comfort and reassurance that your feedback and experience matters to me and my team.I sincerely hope to welcome you again at lebua Hotel Bangkok and ensure a more seamless and blissful stay with us on your future travels to the city.With kind regardsRubelRubel MiahGeneral Managerlebua Hotel Bangkok

Dear Yuen Ching Addy,Warm greetings from lebua Hotel Bangkok!May I thank you for selecting lebua Bangkok on this occasion and for taking the time to share your experience. As I have recently joined the hotel, I genuinely welcome your feedback in a constructive manner and to look at ways to improve our guest's experience in the future.However, I understand that your recent stay was not up to your expectations and noticed from your comment that you were unhappy with the condition of the room, the quality of the towels and the cleanliness of the sofa. I sincerely empathize with your feelings and apologize for any disappointment caused, which is certainly not the type of experience I would like us to provide to you nor to any guests. Rest assured that I will review the cleanliness of the sofa with the team and take the appropriate corrective action to avoid such negative feeling to other guests in the future. With regards to the quality of the towels, I am terribly sorry for any discomfort. Please be informed that, we are in the process of replacing the towels and linen in our guest's rooms in order to further elevate the comfort of our guests. This shall be completed within the coming weeks as we are dependent to the delivery from the suppliers. Finally, while I have recently joined the hotel, allow me to transparently share that we are currently working on an improvement plan with various enhancements of the facilities to ensure a great experience for our guests in the future. As such plan always takes time, please bear with us as we are working diligently to elevate our guest's experience. I trust this will bring you comfort and reassurance that your feedback and experience matters to me and my team.I sincerely hope to welcome you again at lebua Hotel Bangkok and ensuring a more enjoyable stay on your future visits.With kind regardsRubelRubel MiahGeneral Managerlebua Hotel Bangkok

Dear Hung Shing, Warm greetings from lebua Hotel Bangkok! Thank you for selecting lebua Bangkok on your recent travel to the city and for taking the time to share your experience, which I sincerely appreciate. I am pleased to read that you have enjoyed your time with us on this occasion. I trust you had a safe travel back home and we look forward to welcoming you again at lebua Bangkok hotel on your future travels to the city. With kind regardsRubel Rubel MiahGeneral Managerlebua Hotel Bangkok

Dear WING CHING CANIS, Warm greetings from lebua Hotel Bangkok! May I thank you for selecting lebua Bangkok on your recent travel to the city and for taking the time to share your experience. As I have recently joined the hotel, I am genuinely welcoming every guest's feedback in a constructive manner as it helps me to reflect on our current service offering and look at ways to continuously improve in the future. As such, I appreciate your candid comments. However, I understand that your recent stay was not up to your expectations and that you have experience various shortcomings on this occasion. At the onset of this note, please accept my humble apologies for any negative impression created on your last visit. This is certainly not the type of experience I would like us to provide to you nor to any guests and it is most unfortunate that we had you leave our doors somewhat dissatisfied on this occasion. Nevertheless, I acknowledge your comment about the room being dark, the foul smell, the bathroom amenities not placed in the room prior to your arrival but on request, the guestroom entertainment options and more. While I may not be able to take away the poor impression from your last visit, rest assured that I will personally review all these points with our team and work on an improvement plan over the coming days in order to remedy these matters and ensure a more enjoyable and seamless experience for you and other guests in the future. I hope this will bring you comfort and re-assurance that your feedback and experience matters to me and my team. In spite of any disappointment, I sincerely hope to welcome you again at lebua Hotel Bangkok and ensure a more blissful stay on your future visits. With kind regardsRubel Rubel MiahGeneral Managerlebua Hotel Bangkok

Dear Valued Guest,Thank you very much for your time rating and sharing the comments.We hope to welcome you back for the 3rd time.Best Regards,

Dear Mr. WAN CHU,We are glad to hear that you will be coming back to stay with us in the future.Thank you very much for your time to review and look forward to welcoming you soon.Best Regards,

Dear Mr. Yeung,We are happy to hear the feedback on your stay at our hotel.We look forward to welcoming you back in the future.Thank you very much and Best Regards,

Dear Ms. Wong,Thank you very much for the rating of your stay with us.We hope to welcome you back in the future.Best Regards,

Dear Mr. Ng,Thank you for sharing your experience and we are looking forward to welcoming you back soon.Best Regards,

Dear Mr. Lee,Please accept our apology for this unexpected experience. It is always very valuable for us to understand our guest experiences so that we can continue improving our services.We hope to welcome you back in the future.Best Regards,

Dear Ms. Ling,Thank you for taking the time to share your feedback.Please trust that we wiil take your comments into action.It is our hope to make things right if you give us another chance.Best Regards,

Dear Mr. Agustin,We thank you for taking the time to share your review with us. We are pleased to know that you enjoyed your stay and look forward to welcoming you back.With kind regards,

Dear Mr. Wohnlich,Thank you for taking the time to share your review with us.We have noted your feedback and we look forward to welcoming you back to make your stay more comfortable.With kind regards,

Dear Mr. Spöckl,We thank you for taking the time to share your feedback with us. We are pleased you enjoyed your stay and look forward to welcoming you back.Best Regards,

Dear Henry, Thank you very much for taking the time to share your review with us. I am pleased you enjoyed your stay and look forward to welcoming you back.With kind regards,Rajan Khurana General Manager

Dear Bernard, I thank you for your review and I am delighted you enjoyed your stay at lebua. I appreciate your compliments and will definitely share your kind words with them.It was a pleasure to have you with us and we look forward to welcoming you back very soon.With kind regardsRajan Khurana General Manager

Dear Reinaldo, I thank you for your feedback and bringing this to my attention. Please accept my apologies for not meeting your expectations. I understand your disappointment and hope you would consider giving us another chance. I look forward to welcoming you back. With kind regards, Rajan Khurana General Manager

Dear Angel, Thank you very much for taking the time to share your review with us. I am pleased you enjoyed your stay including our dining venues. The area around the hotel is full of hidden gems and please contact our team and they can make some recommendations on your next stay. I look forward to welcoming you back.Best regards,Rajan Khurana General Manager

Dear Trenton, Thank you very much for taking the time to share your review with us. I am pleased you enjoyed your stay and look forward to welcoming you back.With kind regards,Rajan Khurana General Manager

Dear Joshua, I thank you for taking the time to share your review with us. I am pleased to know that you enjoyed your stay and look forward to welcoming you back.With kind regards,Rajan Khurana General Manager

Dear Pamela, Thank you very much for taking the time to share your review with us. I am pleased you enjoyed your stay and look forward to welcoming you back.With kind regards,Rajan Khurana General Manager

Dear Mr. Seybold,Thank you for taking the time to share your review with us and we noted the comment.We are pleased you enjoyed the hotel in particular the great views of Bangkok from the room.We look forward to welcoming you back.With kind regards,

Dear Mrs. Brown,We thank you for staying with us and for your kind feedback.We are delighted to know that you had a memorable stay. It was a pleasure having you with us and we look forward to welcoming you back.Best Regards,

Dear Ms. Lee,We thank you very much for taking the time to share your review with us.We noted the comment and were delighted to learn that everything exceeded your expectationsIt will be a great pleasure to share your comments with our colleagues and we look forward to welcoming you back on many future occasions.Kindest Regards,

Dear Mr. Lai,Thank you for taking the time to share your review with us.We have noted your feedback and will look into it and we all look forward to welcoming you back to make your stay more comfortable.With kind regards,

Dear Mr. Sharafi,Thank you for taking the time to share your review with us.We are pleased you enjoyed the hotel and we look forward to welcoming you back.With kind regards,

Dear Michael, Thank you very much for taking the time to share your review with us. I am pleased you enjoyed your stay and service of our team. I look forward to welcoming you back.With kind regards,Rajan Khurana General Manager

Dear Lawrence, I thank you for taking the time to share your review with us. I am pleased you enjoyed your stay and please accept my apologies for the inconvenience caused due to elevator delay. I look forward to welcoming you back.With kind regards,Rajan Khurana General Manager

Dear K. Osamu,I thank you for taking the time to share your review. I am pleased that you enjoyed the hotel and in particular our club facilities. I thank you for choosing lebua and look forward to welcoming you back.With kind regards,Rajan Khurana General Manager

Dear K Sudesh, Thank you very much for taking the time to share your review with us. I am pleased you enjoyed your stay and look forward to welcoming you back.With kind regards,Rajan Khurana General Manager

Dear K Koko,Thank you for taking the time to share your delightful review. I am thrilled to hear that your experience with us, from the diverse breakfast buffet to the stunning views from our Sky Bar, contributed to an unforgettable stay. It is wonderful to know that our location enhanced your exploration of Bangkok as well.I appreciate your feedback regarding the elevator and will certainly consider your observations as we review our services.I hope to welcome you back soon for more memorable moments. Thank you for recommending us.Warm regards,Rajan KhuranaGeneral Manager

Dear Mr. Muench,We thank you very much for taking the time to share your review with us.We have noted your feedback and we hope you will consider giving us another chance to welcome you back to make your stay more comfortable.With kind regards,