評分根據 1,408 篇真實評價而定

4.5 /5
75% 旅客推薦
4.6 客房整潔度
4.6 服務和員工
4.6 客房舒適度
4.4 酒店狀況
Expedia 智遊網 真實評價
5/5
由經認證旅客提供

張貼日期:2020年3月13日 網站:Expedia
Good,地理位置很好,酒店服務一流,但房間有少許潮濕氣味,房間很大,隔音好,不像普通的酒店般,環境清靜
來自酒店經理的回應
Banyan Tree Bangkok, 酒店經理 於 2020年3月16日回覆
Dear Valued Guest, The team at Banyan Tree Bangkok would like to thank you for staying at the hotel recently and also for reviewing our hotel. We are pleased that there were aspects of your stay that you enjoyed. But equally, we thank you for sharing the areas that you feel can be improved. We do hope that you will consider to stay with us on your next visit so that we can show you the true Banyan Tree service. With Best Wishes, Nopparat Aumpa General Manager
5/5
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張貼日期:2020年2月8日 網站:Expedia
來自酒店經理的回應
Banyan Tree Bangkok, 酒店經理 於 2020年2月11日回覆
Dear Valued Guest, Thank you for the positive rating. We hope to welcome you at Banyan Tree Bangkok. With Best Wishes, Nopparat Aumpa General Manager
1/5
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張貼日期:2020年2月2日 網站:Hotels
服務很糟糕 房間也很舊完全沒有五星飯店的價值 交通很不方便
來自酒店經理的回應
Nopparat Aumpa, 酒店經理 於 2020年2月3日回覆
Dear Valued Guest, Thank you for choosing our hospitality for your recent stay in Banyan Tree Bangkok and for reviewing your experience. Allow me to share with you that we have an ongoing upgrade programme in the hotel and in the past years, we have renovated more than 100 guest rooms and many of our restaurants and bars. Next time you are coming to Bangkok, if I may recommend that you stay in one of our new Serenity Club rooms which I am certain you will enjoy. We have also well noted of your feedback regarding the service and I apologize if we have fallen short of meeting your expectations. I will address your feedback with the team and rest assured that we will implement the necessary actions to ensure that this service shortfall will be rectified. We also provide daily shuttle service from the hotel to the sky train (BTS) and subway (MRT) station where you would walk to in 10 minutes walking distance. Also, our Concierge team is more than happy to arrange taxis or hotel limousines for all guests anytime. We look forward to an opportunity to be of service to you again and prove that we are worthy of your kind patronage. With best regards, Nopparat Aumpa General Manager
1/5
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張貼日期:2020年2月2日 網站:Hotels
又舊又髒服務很差 交通又不方便 千萬不要再來這家
來自酒店經理的回應
Nopparat Aumpa, 酒店經理 於 2020年2月3日回覆
Dear Valued Guest, Thank you for choosing our hospitality for your recent stay in Banyan Tree Bangkok and for reviewing your experience. Allow me to share with you that we have an ongoing upgrade programme in the hotel and in the past years, we have renovated more than 100 guest rooms and many of our restaurants and bars. Next time you are coming to Bangkok, if I may recommend that you stay in one of our new Serenity Club rooms which I am certain you will enjoy. We have also well noted of your feedback regarding the service and I apologize if we have fallen short of meeting your expectations. I will address your feedback with the team and rest assured that we will implement the necessary actions to ensure that this service shortfall will be rectified. We also provide daily shuttle service from the hotel to the sky train (BTS) and subway (MRT) station where you would walk to in 10 minutes walking distance. Also, our Concierge team is more than happy to arrange taxis or hotel limousines for all guests anytime. We look forward to an opportunity to be of service to you again and prove that we are worthy of your kind patronage. With best regards, Nopparat Aumpa General Manager
5/5
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張貼日期:2020年1月22日 網站:Hotels
入住两房的套房 非常适合家庭旅游很安静。入住时服务员非常客气.61楼酒吧值得去感受一下
來自酒店經理的回應
Banyan Tree Bangkok, 酒店經理 於 2020年1月27日回覆
Dear Valued Guest, We are delighted that you stayed at Banyan Tree Bangkok recently and to learn that you enjoyed your experience at the hotel and thank you for sharing your positive feedback. Thank you for sharing your comments on the room. I will share your comments with the team as I am sure that this will motivate them to continue to provide the same level of service to our future guests. Again, thank you for taking the time to send your feedback and we hope to welcome you and your friends and family to Banyan Tree Bangkok in the future. With Best Regards, Nopparat Aumpa General Manager
5/5
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張貼日期:2020年1月16日 網站:Expedia
酒店服務非常好 員工十分主動幫助你 最滿意執房員 十分細心 酒店地理位置雖然味算好滿意 行5分鐘先有間便利商店 但都算中心地帶 的士出很多地方都只要150-200泰銖 價錢雖然吾便宜 但酒店服務同餐飲值得去住 有機會一定會再入住。 5星級服務
來自酒店經理的回應
Banyan Tree Bangkok, 酒店經理 於 2020年1月23日回覆
Dear Valued Guest, Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Also thank you for taking the time to review on your recent stay. We are all most delighted to know that you enjoyed your experience at our hotel. Please do come back and visit again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
5/5
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張貼日期:2020年1月14日 網站:Hotels
來自酒店經理的回應
Banyan Tree Bangkok, 酒店經理 於 2020年1月30日回覆
Dear Valued Guest, Thank you for visiting Banyan Tree Bangkok recently and for the positive rating. We are delighted that you enjoyed your experience. We hope to welcome you back again. With Best Wishes, Nopparat Aumpa General Manager
5/5
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張貼日期:2020年1月13日 網站:Expedia
not bad experience ....pretty good.............. .
來自酒店經理的回應
Banyan Tree Bangkok, 酒店經理 於 2020年1月30日回覆
Dear Valued Guest , Along with the team of Banyan Tree Bangkok I would like to thank you for staying at our hotel on your recent visit to Bangkok. Also, thank you for taking the time to review on your recent stay. We are all most delighted to know that you enjoyed your experience at our hotel. Please do come back and visit again next time you are in Bangkok. With Best Regards, Nopparat Aumpa General Manager
5/5
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張貼日期:2019年12月2日 網站:Hotels
來自酒店經理的回應
Banyan Tree Bangkok, 酒店經理 於 2019年12月6日回覆
Dear Chen-Su, Thank you for the positive rating. We hope to welcome you at Banyan Tree Bangkok. With Best Wishes, Nopparat Aumpa General Manager
5/5
由經認證旅客提供

Very Good!

張貼日期:2019年11月28日 網站:Hotels
shut up and take my money!! very good hotel and i swear i will be back!
來自酒店經理的回應
Banyan Tree Bangkok, 酒店經理 於 2019年12月1日回覆
Dear Kwun ho, Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Also thank you for taking the time to review on your recent stay. We are all most delighted to know that you enjoyed your experience at our hotel. Please do come back and visit again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager