Overall hotel is very nice and comfortable but for the price we paid and check in service which was fairly poor it’s a bit over price for this 5 star hotel given the room did not even have a dinner or study table. We pay almost USD$400 per night for 5 nights.
Hotel requested my flight and arrival information 1 month before and all was provided.
Upon check in they did not even know I am a gold member and did not even provide me with upgrade as they said upgrade is subject to availability!
I asked if no upgrade any other perks can be provided and They only offer me discounts which was already included in the gold membership.
Late check out was provided to 2pm and manger thinks this is a big gesture from them. For the price I paid and the service I received from hotel management, will not return again unless it’s much cheaper! Big plus was the House keeping was very very nice and took care our needs during our stay.
