We got an upgrade to a premium room, with the service of pastry in the corridor, which was good. The bedroom and washroom are spacey, however the door of the toilet was really bad. The door can open with 180 degree so it couldn't block any noise inside the toilet, such as the sound of water flow. We could even hear clearly when someone was using the toilet. Second, the cleaning up of the room was unsatisfactory. Totally we had three people staying in the hotel but the makeup room service only refilled us only one sanitary tools and a teabag. There were hairs left on the pillow when we came back. Third, this was my first expensive that the key cards did not work for 2 days. As 4-star hotel I didn't expect this would happen twice. :( More than that, there are taxi strike in the hotel area so we were unable to book a taxi to the airport. As a 4-star hotel I was expecting there were helping hands or other airport shuttle but nothing! Staffs only told us to go to metro or go to Placa de Espanya to take the Aerobus. Finally we took 45 minutes walking to Placa de Espanya with few pieces of luggages. This was an unsatisfactory stay in this hotel.