外觀

貝爾法斯特皇冠假日酒店 (IHG 旗下酒店)的評價

4 out of 5
貝爾法斯特皇冠假日酒店 (IHG 旗下酒店)
117 Milltown Road, Shaw's Bridge, Belfast, Northern Ireland

評價

8.8

優異

10 分評分,優異;983 則評價中有 513 則" "
8 分評分,不錯;983 則評價中有 333 則" "
6 分評分,一般;983 則評價中有 83 則" "
4 分評分,欠佳;983 則評價中有 34 則" "
2 分評分,很差;983 則評價中有 20 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

9.0/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

6/10 一般

Pui Szee

讚好:職員與服務
Value for money Stay in Belfast
Hotel lobby is pretty new and grand for a 3-4 star hotel. The hotel staff are helpful and nice. It's a nice choice if you are traveling in the Belfast City Airport. But the housekeeping service is a bit messy.

6/10 一般

Pui Szee

讚好:職員與服務和客房舒適度
Nice room but rushy clean-up service
We didn't spend much time in the hotel but it seems the clean-up staff is always in a rush and throw the towels onto the rack in an untidy way.

10/10 優異

Martin

讚好:整潔度、職員與服務和住宿狀況
All the staff were absolutely wonderful. We were made to feel most welcome. Top notch. The Foxhalls.
於 2024 年 3 月住了 5 晚
Madalina 於 2024年3月20日的回應
Good morning Martin, Thank you for taking the time to provide such a lovely review on your recent stay.I am thrilled to hear how much you enjoyed the hotel and breakfast. I will make sure to pass your lovely comments onto the teams as they always aim to provide our guests with an unforgettable experience.We look forward to welcoming you again.Warm Regards, Madalina ConstantinAssistant Front Office Manager

8/10 不錯

Roy

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Madalina 於 2024年3月1日的回應
Good evening Roy, Thank you for taking the time to review your stay with us. I am glad to see that you had a great stay. We look forward to welcoming you again.Warm Regards, Madalina Constantin

2/10 很差

Marc

於 2024 年 2 月住了 1 晚
Madalina 於 2024年3月21日的回應
Good morning Marc, I would like to start by apologizing to you for the inconveniences you might have caused during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Warm Regards, Madalina ConstantinAssistant Front Office Manager

10/10 優異

Julie-Ann

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Hotel Experience Manager 於 2024年1月22日的回應
Hi Julie-Ann,Thank you for the 5/5 rating. We look forward to having the pleasure of welcoming you again.Warm Regards,Alice S

10/10 優異

Deepak

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was my first time hotel experience. It was good even though there were a slight confusion in the beginning but it was a good experience
於 2023 年 12 月住了 2 晚
Front Office Supervisor 於 2023年12月29日的回應
Hi Deepak, Thank you for the 10/10 rating. We hope to have the pleasure of welcoming you again soon. Warm regards, Robyn.

8/10 不錯

Shirley

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Nice warm rooms.
於 2023 年 12 月住了 2 晚
Hotel Experience Manager 於 2023年12月16日的回應
Hi Shirley,Thank you for taking the time to tell us about your stay.I am so pleased to hear that the room was lovely and warm.We hope to have the pleasure of welcoming you again.Warm Regards,Alice S

4/10 欠佳

Thomas James

於 2023 年 12 月住了 2 晚
Hotel Experience Manager 於 2024年1月3日的回應
Hi Thomas James,Thank you for rating your stay.I am sorry to see that we did not meet your expectations and would be keen to speak with you regarding this.Please contact myself directly to discuss where we could have improved on your experience.We hope that you will choose to stay again.Warm Regards,Alice S

10/10 優異

Mark

於 2023 年 11 月住了 1 晚
Hotel Experience Manager 於 2023年12月19日的回應
Hi Mark,Thank you for the 5/5 review.We hope to have the opportunity to welcome you again.Warm Regards & Happy Holidays,Alice S

10/10 優異

Karen

於 2023 年 11 月住了 1 晚
Hotel Experience Manager 於 2023年12月19日的回應
Hi Karen,Thank you for the 5/5 review.We hope to have the opportunity to welcome you again.Warm Regards & Happy Holidays,Alice S

6/10 一般

Hayley

於 2023 年 11 月住了 2 晚
Hotel Experience Manager 於 2023年12月22日的回應
Hi Hayley,Thank you for rating your stay.I am sorry to see that we only scored a 3/5 and would be keen to learn more.Please feel free to contact us and discuss this as your feedback is extremely valuable to us and we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Warm Regards,Alice S

10/10 優異

Moira

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were lovely, every one of them.
於 2023 年 11 月住了 3 晚
Hotel Experience Manager 於 2023年12月6日的回應
Hi Moira,Thank you for the 5/5 review. I am so pleased to see that all your staff interactions were so lovely and we hope that we will have the opportunity to welcome you again.Warm Regards,Alice S

10/10 優異

The first one

於 2023 年 11 月住了 3 晚
Hotel Experience Manager 於 2023年12月16日的回應
Hi,Thank you for the 5/5 review,We look forward to welcoming you again.Warm Regards,Alice S

10/10 優異

Jill

於 2023 年 11 月住了 1 晚
Hotel Experience Manager 於 2023年11月23日的回應
Hi Jill,Thank you for the 10/10 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 優異

Sarah

於 2023 年 11 月住了 1 晚
Hotel Experience Manager 於 2023年11月23日的回應
Hi Sarah,Thank you for the 10/10 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 優異

Shaheriyar

於 2023 年 11 月住了 1 晚
Hotel Experience Manager 於 2023年11月23日的回應
Hi Shaheriyar,Thank you for the 10/10 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 優異

Gérard

讚好:整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 1 晚
Hotel Experience Manager 於 2023年11月14日的回應
Hi Gérard,Thank you for the 10/10 rating. We hope to have the pleasure of welcoming you again soon.Warm regards,Alice S

10/10 優異

Lee

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Hotel Experience Manager 於 2023年11月14日的回應
Hi Lee,Thank you for the 10/10 rating. We hope to have the pleasure of welcoming you again soon.Warm regards,Alice S

8/10 不錯

Stephen

商務旅客
讚好:整潔度和設施服務
Great front reception staff, rooms clean and well equipped. Fantastic gym for a hotel, although it can get very busy at peak times due to being a stand alone gym with separate members from the hotel. Main restaurant is on the first floor with good food and breakfast. River bar on the ground floor is where the hotel fails for me. First night experience was being given a menu and placing a drink order, a pint served quickly. Only 3 other tables occupied, waited 20 minutes for my food order to be taken, while watching the male and female staff members flirt with each other and generally not do anything else. Presuming the bar manager was not interested either as he was stood on the other side of the bar next to them. Finally my order was taken, the food was poor, the burger was tougher than an old boot and I couldn’t eat it. I decided the second night that maybe it was just a one off and to give it another try. No flirting as the female member of staff was not working but the food was again badly cooked, a chicken fillet burger that had been butterflied about 4 times and cooked until drier than sandpaper. I would say giver the River Bar a miss when at this hotel.
於 2023 年 11 月住了 2 晚
Hotel Experience Manager 於 2023年11月14日的回應
Hi Stephen,Thank you for taking the time to provide such detailed feedback. Please know that we use our guests feedback to help improve and coach our teams in order to provide a better service in the future.I am so pleased to see that the reception and green room teams had such a wonderful impact during your interactions and will be sure to pass your comments onto our chef and bar manager to investigate and coach their teams where required.I do hope that you will choose to stay with us again on your next visit to Belfast and show you that your experience in our bar was an exception.Warm Regards,Alice S

8/10 不錯

Peter

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Work being done on the entrance otherwise very good and a lovely stay!
於 2023 年 11 月住了 1 晚
Hotel Experience Manager 於 2023年11月7日的回應
Hi Peter,Thank you for taking the time to review your stay with us.Yes, we are currently installing revolving doors at our front entrance. This work is due to be finished in the next couple of weeks .We look forward to welcoming you again.Warm Regards,Alice S

10/10 優異

Keith

於 2023 年 10 月住了 1 晚
Hotel Experience Manager 於 2023年11月7日的回應
Hi Keith,Thank you for the 10/10 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 優異

Aidan

於 2023 年 10 月住了 2 晚
Hotel Experience Manager 於 2023年11月23日的回應
Hi Aidan,Thank you for the 5/5 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 優異

Joanna

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
clean room, fragrant bedding. nice service, delicious breakfast
於 2023 年 10 月住了 1 晚
Hotel Experience Manager 於 2023年11月7日的回應
Hi Joanna,Thank you for the 10/10 review. I am so pleased to see that you enjoyed the delicious breakfast and clean rooms.We look forward to welcoming you again.Warm Regards,Alice S

10/10 優異

Wim

商務旅客
讚好:職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Hotel Experience Manager 於 2023年11月7日的回應
Hi Wim,Thank you for the 10/10 review.We look forward to welcoming you again.Warm Regards,Alice S

4/10 欠佳

chris

讚好:職員與服務
不滿:整潔度
Nice hotel but disgustingly dirty pool
Nice hotel, staff and rooms in general but the pool and area was disgusting. Also was the only reason we booked the hotel so very dissapointed. Hotel is far out of the town too.
於 2023 年 10 月住了 1 晚
Hotel Experience Manager 於 2023年10月24日的回應
Hi Chris,Thank you for taking the time to review your stay.I am sorry to hear that you had an issue with the pool and will be sure to pass your comments onto the team.We hope that you will choose to stay with us again and show you that this experience was an exception.Warm Regards,Alice S

10/10 優異

Emma (Pudsey)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A great hotel with with an excellent team
於 2023 年 10 月住了 1 晚
Hotel Experience Manager 於 2023年10月24日的回應
Hi Emma,Thank you for your 5/5 review.I will be sure to pass on your kind words to the team.We hope that you will choose to stay with us again.Warm Regards,Alice S

10/10 優異

Sheila

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very pleasant stay.
The staff made the difference - they did everything to make our stay a very pleasant one.
於 2023 年 10 月住了 2 晚
Hotel Experience Manager 於 2023年10月24日的回應
Hi Sheila,Thank you for your 10/10 review.I am so pleased to hear that the staff had such a wonderful impact on your stay.We hope that you will choose to stay with us again.Warm Regards,Alice S

6/10 一般

Manuela

於 2023 年 9 月住了 1 晚
Hotel Experience Manager 於 2023年11月7日的回應
Hi Manuela,Thank you for taking the time to rate your stay with us. I am sorry to see that you haven't left any feedback and I would be keen to discuss what we could have done to improve your stay.Please feel free to contact me on 02890923500 option 5 so I can learn more and see how we could have improved your experience.Warm Regards,Alice S

10/10 優異

Hugh

讚好:整潔度和職員與服務
Nice comfortable hotel
於 2023 年 10 月住了 1 晚
Hotel Experience Manager 於 2023年10月24日的回應
Hi Hugh,Thank you for your 5/5 review.We hope that you will choose to stay with us again.Warm Regards,Alice S

8/10 不錯

Antonijs

於 2023 年 10 月住了 1 晚
Hotel Experience Manager 於 2023年11月7日的回應
Hi Antonijs,Thank you for taking the time to tell us about your experience at Crowne Plaza Belfast.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to welcome you again in the future.Warm Regards,Alice S

10/10 優異

Toyin

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Hotel Experience Manager 於 2023年10月24日的回應
Hi Toyin,Thank you for your 5/5 review.We hope that you will choose to stay with us again.Warm Regards,Alice S

10/10 優異

Brady

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Seclusion of the property. Third week in Ireland. Needed to rest.
於 2023 年 9 月住了 6 晚
Hotel Experience Manager 於 2023年10月24日的回應
Hi Brady,Thank you for your lovely review.We hope that you will stay with us again.Warm Regards,Alice S

10/10 優異

CONOR

於 2023 年 10 月住了 1 晚
Hotel Experience Manager 於 2023年11月7日的回應
Hi Conor,Thank you for the 5/5 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 優異

Ashley

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Belfast Two-Night Stay
Stayed here for two nights of a longer road trip. Check in was extremely quick. Naomi at reception was fabulous!!! She helped my husband and i out on numerous occasions. She had great advice as to where to eat & sightseeing destinations. Breakfast & the lobby bar has great food. Parking was convenient. Hotel is located out of town, so if you dont want to drive in youll have to take a taxi. If we visit Belfast again we would definitely be back staying here
於 2023 年 9 月住了 2 晚
Hotel Experience Manager 於 2023年10月3日的回應
Hi Ashley,Thank you for taking the time to leave such a wonderful review. We are delighted to hear you had such a fantastic 2 nights and I will be sure to pass your lovely comments onto Naomi and the team. I am sure your kind words will make their day.We look forward to having the pleasure of welcoming you again.Warm Regards,Alice S

10/10 優異

Enjoy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Hotel Experience Manager 於 2023年10月3日的回應
Hi Enjoy,Thank you for the 10/10 rating.We look forward to welcoming you again.Warm Regards,Alice S

10/10 優異

Natalie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fabulous stay, rooms are super clean and staff is great!!
於 2023 年 9 月住了 1 晚
Hotel Experience Manager 於 2023年10月3日的回應
Hi Natalie,Thank you for the 5* review. I am so pleased to hear you had a fabulous stay and will be sure to pass your kind words onto the teams.We look forward to welcoming you again.Warm Regards,Alice S

10/10 優異

Marina

讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Hotel Experience Manager 於 2023年10月3日的回應
Hi Marina,Thank you for the 10/10 rating.We look forward to welcoming you again.Warm Regards,Alice S

10/10 優異

Monica

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great staff! I forgot my charger at last hotel so they kindly charged my phone for me twice!
於 2023 年 9 月住了 2 晚
Front Office 於 2023年9月22日的回應
Hi Monica,Thank you for your fantastic rating following your stay with us. We are delighted to hear how helpful and friendly you found the staff!We look forward to welcoming you back again in the future.Warm RegardsJeanettteFront Office Supervisor

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Visiting friends
Visiting for a wedding, nice room but on the smaller side. Everyone was friendly and helpful. Clean.
於 2023 年 9 月住了 5 晚
Hotel Experience Manager 於 2023年9月17日的回應
Hi,Thank you for taking the time to rate your recent experience.I am so pleased to see that you found the staff friendly and helpful and look forward to having the opportunity to welcoming you again.Warm Regards,Alice S

10/10 優異

Janet (Knoxville)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property!
於 2023 年 9 月住了 1 晚
Hotel Experience Manager 於 2023年9月13日的回應
HI Janet,Thank you for taking the time to review your stay.I am so pleased to see you had a great stay and we look forward to welcoming you again.Warm Regards,Alice S

8/10 不錯

Rajwant

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 3 晚
Hotel Experience Manager 於 2023年9月12日的回應
Hi Malcolm,Thank you for taking the time to rate your stay with us.I am so pleased to see that you had a great experience and we look forward to welcoming you again.Warm Regards,Alice S

10/10 優異

Elizabeth

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Staff were very friendly lovely hotel very clean will definitely be back thank you
於 2023 年 8 月住了 1 晚
Hotel Experience Manager 於 2023年9月5日的回應
Hi Elizabeth,Thank you for taking the time to review your stay with us and the 10/10.I am so pleased to see that the staff were so friendly and attentive during your visit and we look forward to welcoming you back on your next trip to Belfast.Warm Regards,Alice S

10/10 優異

Derek

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Superb Hotel
Really enjoyable experience. Location excellent and facilities were superb. Rooms was really nice and super clean. Gym and swimming pool were excellent. Staff friendly and helpful. I would highly recommend the Crown Plaza, we will use the hotel again on our next trip to Belfast
於 2023 年 8 月住了 3 晚
Hotel Experience Manager 於 2023年9月5日的回應
Hi Derek,Thank you for the 10/10 review.We are thrilled to see that you loved the location and enjoyed the superb facilities on offer during your stay.I will be sure to pass your wonderful feedback onto the teams.We look forward to welcoming you back.Warm Regards,Alice S

2/10 很差

Gillian

不滿:整潔度、職員與服務和住宿狀況
Argumentative staff. Breakfast hostess coughs repeatedly into her hand. Sloppy and unclean dining.
於 2023 年 8 月住了 6 晚
Hotel Experience Manager 於 2023年9月5日的回應
Hi Gillian,Thank you for taking the time to review your stay.I am sorry to hear that there was an issue with the staff during breakfast.Please know that your feedback is extremely valuable to us and we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to welcome you again in the future.Warm Regards,Alice S

10/10 優異

Elizabeth

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Amazing place, lovely walk beside hotel
於 2023 年 8 月住了 1 晚
Hotel Experience Manager 於 2023年8月28日的回應
Hu Elizabeth,Thank you for the wonderful 10/10 review.I am delighted to see that you has an amazing experience and we look forward to welcoming you back.Warm Regards,Alice S

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay we really enjoyed ourselves! Brilliant family pool no deep end so safe for kids of a minimal height. Friendly and pleasant staff. Super 😊
於 2023 年 8 月住了 2 晚
Hotel Experience Manager 於 2023年8月24日的回應
Hi,Thank you for the 10/10 review on your recent experience.I am delighted to see that you had time to enjoy the health club and the pool with your family.We hope to have the opportunity to welcome you again.Warm Regards,Alice S

10/10 優異

Melissa

多人同遊
讚好:設施服務
The hotel was lovely and had everything we needed. Staff were friendly, easy parking right outside the city, and hotel had convenient taxi service with very little wait time. It was very clean and quiet. I would recommend and stay here again.
於 2023 年 8 月住了 1 晚
Hotel Experience Manager 於 2023年8月24日的回應
Hi Melissa,Thank you for the 5/5 review.I am so pleased to see that you had a lovely stay and found the onsite complimentary parking ideal for your visit.I will be sure to pass your lovely comments regarding the clean hotel and friendly staff onto each of the teams.We look forward to having the opportunity to welcome you again.Warm Regards,Alice S

10/10 優異

Malcolm

於 2023 年 8 月住了 1 晚
Hotel Experience Manager 於 2023年9月12日的回應
Hi Malcolm,Thank you for taking the time to rate your stay with us.I am thrilled to see that you had a 5/5 experience and we look forward to welcoming you again.Warm Regards,Alice S

4/10 欠佳

Madelyne

不滿:客房舒適度
Disappointed
Bed not made up properly - undersheet didn’t fit the bed. Terrible pillows. Stains on the carpet and sofa. Couldn’t access the pool without booking first. Had to book a time for breakfast too. Breakfast was chaotic and very poor quality - everything was horribly overcooked. Cars frequently found occupying the disabled spaces we needed without displaying disabled badges - reported this to reception but nothing wad done. Very disappointing.
於 2023 年 8 月住了 2 晚
Hotel Experience Manager 於 2023年8月24日的回應
Hi Madelyne,Thank you for taking the time to review your experience.I would like to start by apologizing to you for not meeting your expectations.I have checked with our front office manager and can see that on departure the team asked how your stay was and the only feedback provided at this time was regarding the pillows. This was immediately passed onto our housekeeping manager to have them replaced. Had we been made aware of the other issues faced, we would have done out upmost to have resolved these during your stay.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Warm Regards,Alice S