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Lovely hotel, great location, excellent concierge...Unfortunately they did a £500 (AUD886.00) pre authorisation on our credit card, when the accommdation was pre paid and they said they needed no pre authorisation. This took many emails and about 20 days to return to our account. Very un professional ...
This is a great hotel in the core area of Belfast. Very modern and fully accommodating. The staff are excellent, and the concierge "John" was excellent. We only arrived there a little before five PM, but he was able to arrange for a taxi to take us on a quick (and very informative and exciting) tour ...
We were made to feel welcome right from the start. All staff were most helpful, especially Martin, concierge ? Breakfast had an excellent selection and very tasty. We would not hesitate to stay again.
Very helpful greeting by valet, who never did get the concept of piling large amounts of luggage on the cart (put three at time on three different carts (even after I suggested other options), which was completely inefficient and insecure for room delivery. Doorman offered to help upon our leaving, ...
My friend and I have stopped in Malmaisons before and this did not disappoint. Beautiful architecture, large plush rooms and a quirky feel. The staff, particularly the concierge / reception couldn't do enough for is and were full of useful tips and advice.The hotel was perfectly placed for us - 5 ...
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