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伯明翰皇家大酒店的評價

4 out of 5
伯明翰皇家大酒店
12 Holloway Circus, Birmingham, England

評價

8.2

很好

10 分評分，優異；1000 則評價中有 459 則" "
8 分評分，不錯；1000 則評價中有 306 則" "
6 分評分，一般；1000 則評價中有 112 則" "
4 分評分，欠佳；1000 則評價中有 74 則" "
2 分評分，很差；1000 則評價中有 49 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
舒適
洗手間很棒
於 2021 年 11 月住了 1 晚

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務和住宿狀況
環境舒適，位置在市中心
外國酒店沒拖鞋和牙刷提供，其他一切很好，環境舒適
於 2021 年 11 月住了 1 晚

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
於 2021 年 10 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice stay
good location
於 2019 年 8 月住了 1 晚

8/10 不錯

Mary (UK)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great
Pretty comfy experience with helpful staff. The location is good, near train station. The room is clean and tidy. However, the breakfast area is pretty small, but still serve with great quality of food. Overall, it worth.
於 2018 年 7 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 5 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent !
It's a very comfortable, good service hotel. Actually we booked a two single beds room, but when we entered the room, it's a double bed room. We went to talk to receptionist and he changed for us immidately. Views not bad, hotel is very close to New Street station and Chna Town, very conventient. Room and bathroom are very clean. Beds are comforable. We also ate in the hotel restaurant and drink in the bar, foods good, services very good, too. Only one thing is the reception area is very small, only 3 counters and 2 chairs. As a hotel like this big, reception area should be bigger. We need to line up even only few clients there. But the sevices of the receptionist are good. Will come to stay again.
於 2017 年 10 月住了 3 晚

8/10 不錯

Kuan-Chih

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
便利舒適的飯店
飯店周圍很熱鬧，基本都能滿足需求。飯店乾淨整潔，睡床舒適，很適合來伯明罕的遊客入住！
Ross 於 2017年4月23日的回應
親愛的客人，謝謝您為我們提供這樣積極的檢討，在你最近的住宿。 我很高興看到你有舒適的住宿，我們希望不久能見到你。 最親切的問候，前臺經理

6/10 一般

真實旅客

Ross 於 2017年4月17日的回應
Thank you for choosing to stay with us here at Radisson Blu, Birmingham. We hope you had an enjoyable time. Kindest regards, Reception Manager N. Patani

4/10 欠佳

Laura

不滿：整潔度和職員與服務
We had booked for a 2 night stay with parking. We were told we could only park for one night and had to move the car the next day to a public car park as they had other guests parking! The car park recommended was full. We wasted half a day finding parking. Due to our protests the hotel reimbursed our fees. The breakfast was awful. Hot buffet was cold. No one keeping the area clean. Cannot recommend this hotel.
於 2024 年 4 月住了 2 晚

8/10 不錯

Amanda

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very conveniently located near to birmingham new street station. Spacious and comfortable room. Clean. Walking distance from many attractions and restaurants
於 2024 年 4 月住了 2 晚

6/10 一般

Ranjit

不滿：整潔度
The property is newer but the rooms finishing like a 90s.
於 2024 年 3 月住了 2 晚
Matt | GM 於 2024年3月18日的回應
Thank you so much for your feedback, it is truly appreciated, and essential for our continued improvement. We hope to welcome you back to the hotel again soon!

8/10 不錯

Paul

於 2024 年 2 月住了 1 晚
Matt | GM 於 2024年3月26日的回應
Thank you for your review. We hope to welcome you back again soon!

6/10 一般

Carlos

於 2023 年 10 月住了 3 晚
Matt | GM 於 2024年3月21日的回應
Thank you so much for your feedback, it is truly appreciated. We hope to welcome you back to the hotel again soon!

10/10 優異

jonathan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was amazing staff were very friendly, room was immaculate. They even prepped the room with rose petals and a bottle as i had requested. Food in local area was good. And placed close to gay village. It was easy to walk to a bar. The only downside. Is that there seems to be a big drug issue in burmingham. And just secconds walk from the hotel there were used dirty needles. I know its not the hotels fault. However i was shocked to see this so close to the hotel. Although the hotel was amazing. I dont think id come back to this area again.
於 2024 年 2 月住了 1 晚
Matt | GM 於 2024年2月16日的回應
Thank you for your review! We have logged your concerns with our local welfare team, who have stepped up patrols around the hotel. We do hope to see you again soon!

4/10 欠佳

Peter

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Dirty room with poor shower
The room was dirty and there was a dirty cleaner cloth on the floor when we walked in. Very poor shower and definitely didn’t reflect the price of the room .
於 2024 年 1 月住了 1 晚
Matt | GM 於 2024年1月12日的回應
Thank you so much for your feedback which is essential in us improving for our future guests.

8/10 不錯

MRS DONNA

讚好：整潔度、職員與服務和客房舒適度
Reasonable stay at Radisson Blue
Nice hotel. Not sure the standard is 4 star though. We had a nice suite but the door to the bathroom was missing. The heater wasn't working so they sent up a portable heater. The floor tiles looked dirty but I think they were just old. The staff were very friendly and we had a nice time staying there but just not sure it meets the 4 star criteria
於 2023 年 12 月住了 2 晚
Matt | GM 於 2024年1月12日的回應
Thank you so much for your feedback which is essential in us improving for our future guests.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
5 Stars
Easy check in, great staff, really helpful. Comfortable stay!
於 2024 年 1 月住了 3 晚
Matt | GM 於 2024年1月12日的回應
Thank you so much for your feedback - we hope to welcome you back again soon!

2/10 很差

Deividas

於 2023 年 12 月住了 4 晚
Matt | GM 於 2024年1月12日的回應
Thank you so much for your feedback which is essential in us improving for our future guests.

10/10 優異

Jake

於 2024 年 1 月住了 1 晚
Matt | GM 於 2024年1月9日的回應
Thank you so much for your feedback, it is truly appreciated.We hope to welcome you back to the hotel again soon!

10/10 優異

Usman

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic stay with great staff and very clean rooms, the premium room with a view is beautiful to see the city.
於 2023 年 12 月住了 1 晚
Matt | GM 於 2024年1月8日的回應
Thank you so much for your feedback, it is truly appreciated. We hope to welcome you back to the hotel again soon!

10/10 優異

Elizabeth

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2023 年 12 月住了 3 晚
Matt | GM 於 2023年12月29日的回應
Hello and thank you so much for your feedback, it is truly appreciated. We hope to welcome you back to the hotel again soon!Best regards,Matt Loughrey Hotel General Manager

10/10 優異

Jaspreet

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyable stay
Really enjoyed our stay friendly staff and the service was great. The only thing my son was unhappy about that it was only one night. Next will be longer.
於 2023 年 12 月住了 1 晚
Matt | GM 於 2023年12月24日的回應
Hello again, and thank you so much for your feedback, it is truly appreciated. We hope to welcome you back to the hotel again soon!Best regards,Matt Loughrey Hotel General Manager

6/10 一般

Lisa

多人同遊
讚好：職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
Matt | GM 於 2023年12月24日的回應
Hello again, and thank you so much for your feedback, it is truly appreciated. We hope to welcome you back to the hotel again soon!Best regards,Matt Loughrey Hotel General Manager

10/10 優異

Simon

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A great stay
We stayed in a family suite and the welcome and the attention that the kids received really set the mood for the weekend. It's the little things that count and the staff really were excellent.
於 2023 年 12 月住了 1 晚
Matt | GM 於 2023年12月18日的回應
Thank you for your review. We look forward to welcoming you back soon!

10/10 優異

David

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay if on business.
Business Trip. Arrived Sunday evening after 4 hour journey. Had to wait briefly to be checked-in as only 1 member of staff. Nico arrived two minutes later and checked me in and explained everything. Offered a drink voucher for my having to wait. Stay was comfortable. room was clean and tidy. Slight wind noise when building swayed in the wind! Restaurant Breakfast was first rate!
於 2023 年 12 月住了 2 晚
Matt | GM 於 2023年12月18日的回應
Thank you for your review. We look forward to welcoming you back soon!

8/10 不錯

Andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Adequate.
Hotel is okay and clean enough. The on-site parking is VERY limited (5 spaces), otherwise you have to park at New Street station. I booked an executive room, which after my partner checked in they decided to tell us wasn't available, so in return for the lower grade room they offered me free parking outside the hotel - which was okay as it was only for 1 night. Staff are friendly enough, room was adequate. Nothing exceptional, but a good hotel for the price.
於 2023 年 12 月住了 1 晚
Matt | GM 於 2023年12月18日的回應
Thank you for your review. We look forward to welcoming you back soon!

10/10 優異

Ashleigh

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Matt | GM 於 2023年12月8日的回應
Thank you for your review. We hope to welcome you back again soon!

10/10 優異

Kurt

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Matt | GM 於 2023年12月8日的回應
Thank you for your review. We hope to welcome you back again soon!

6/10 一般

Christopher

伴侶同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Air conditioning system was very loud; needs replacing; sounded like broken. Not the hotel experience it once was.
於 2023 年 11 月住了 1 晚
Matt | GM 於 2023年11月29日的回應
Thank you for your review and feedback, which we will certainly investigate. We hope to welcome you back soon!

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The stay was lovely, room was spacious and very clean. Restaurant at the hotel is not recommended for evening meal. Breakfast was nice.
於 2023 年 11 月住了 1 晚
Matt | GM 於 2023年11月20日的回應
Thank you for taking time to let us hear about your stay. We loved having you with us, and hope to welcome you back to the hotel in the near future.

10/10 優異

John-Paul

於 2023 年 11 月住了 2 晚
Matt | GM 於 2023年11月20日的回應
Thank you for taking time to let us hear about your stay. We loved having you with us, and hope to welcome you back to the hotel in the near future.

4/10 欠佳

Sharon

商務旅客
讚好：整潔度和職員與服務
Check in was spoor and very slow - my guest arrived before me, but they would not let him have his room (even though booked) as they said it had to be paid up front!? Bar lady very pleasant, breakfast staff helpful - the area around the hotel isn't very pleasant now. Also, they recommended grand central car park, but when asked for a discount, they said they don't recommend there any longer ? it cost us £29 for an overnight stay!
於 2023 年 11 月住了 1 晚
Matt | GM 於 2023年11月17日的回應
Thank you for the detail you have provided about your stay. We apologise for the shortcomings on this occasion, but hope you will consider us again for future stays in the city.

10/10 優異

Harvey

於 2023 年 11 月住了 1 晚
Matt | GM 於 2023年11月17日的回應
Thank you for your review. We hope to welcome you back again soon!

8/10 不錯

mavinder

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close for the o2 academy and train statio
於 2023 年 11 月住了 1 晚
Matt | GM 於 2023年11月17日的回應
Thank you for your review. We hope to welcome you back again soon!

10/10 優異

Amber

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good area. Nice stay
於 2023 年 10 月住了 1 晚
Matt | GM 於 2023年11月17日的回應
Thank you for your review. We hope to welcome you back again soon!

10/10 優異

Blaine

於 2023 年 10 月住了 2 晚
Matt | GM 於 2023年11月17日的回應
Thank you for your review. We hope to welcome you back again soon!

10/10 優異

Steven

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Only stayed the one night to attend a gig nearby. Handy location for central Birmingham. Check-in staff were friendly, helpful, efficient and knowledgeable. Cleaning staff were excellent, our room was absolutely spotless. There was a minor issue with a hinge-pin in the bathroom door. We reported this to reception and it was fixed without delay. Breakfast was superb and the restaurant menu looked to be reasonably priced and with a fair bit of variety. We'll probably give it a try on our next visit.
於 2023 年 10 月住了 1 晚
Matt | GM 於 2023年11月17日的回應
Thank you for your review. We hope to welcome you back again soon!

10/10 優異

Dawn

於 2023 年 10 月住了 1 晚
Matt | GM 於 2023年10月23日的回應
Thank you for your review. We hope to welcome you back to the hotel again in the near future!

10/10 優異

Elaine

於 2023 年 10 月住了 1 晚
Matt | GM 於 2023年10月9日的回應
Thank you for your review! We hope to see you again soon!

2/10 很差

Baljit

多人同遊
不滿：職員與服務和客房舒適度
於 2023 年 9 月住了 2 晚
Matt | GM 於 2023年10月6日的回應
Thank you for your review. We hope to welcome you back again soon!

8/10 不錯

Balkar

於 2023 年 9 月住了 1 晚
Matt | GM 於 2023年10月6日的回應
Thank you for your review. We hope to welcome you back again soon!

10/10 優異

Petrina

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location was busy and a bit rough, but hotel itself was lovely and very well kept.
於 2023 年 9 月住了 1 晚
Matt | GM 於 2023年10月6日的回應
Thank you for your review. We hope to welcome you back again soon!

10/10 優異

robbie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overnight stay for social event
Everything you expect from a quality hotel. We checked in early. Our bag's were stored and my wife was given a hairdryer and room after commenting she had wet hair. She didn't ask or suggest but the staff wanted to help. After a couple of hours at the bull ring we checked in. Room's are standard set out but definitely more room. The bed and bedding felt really nice but the best thing about the room was the temperature control. The AC was responsive and easy to use. The Black out curtains worked well enough and a very peaceful room, no outside noise heard. If we return to Birmingham we will stay here again.
於 2023 年 9 月住了 1 晚
Matt | GM 於 2023年10月6日的回應
Thank you for your review. We hope to welcome you back again soon!

10/10 優異

David

於 2023 年 9 月住了 1 晚
Sudarshan 於 2023年9月21日的回應
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your valuable input.

10/10 優異

David

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Well situated and excellent staff - Nico was particularly helpful during my stay. Make sure you get into the right car park!
於 2023 年 9 月住了 1 晚
Matt | GM 於 2023年10月6日的回應
Thank you for your review. We hope to welcome you back again soon!

4/10 欠佳

Steve

商務旅客
讚好：整潔度和住宿狀況
不滿：客房舒適度
Faulty air conditioning and poor food
Air conditioning wasn't constant, after around an hour it stopped working and you had to turn it off and on again to make it work again. Rooms were extremely hot. Breakfast was not pleasant either. Checkin/out was easy, I would have liked them to ask how my stay was though!
於 2023 年 9 月住了 1 晚
Matt | GM 於 2023年10月6日的回應
Thank you for your review. We hope to welcome you back again soon!

8/10 不錯

Andrew

讚好：整潔度和職員與服務
Basic sterile rooms, considering price is comparable with the Malmaidon, Clayton, Due Van, you would expect a more personal and comfortable approach to rooms not premium travel or.
Sudarshan 於 2023年9月21日的回應
Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. We appreciate your input regarding room comfort and personalization. We will take your comments into consideration to improve and provide a more satisfying stay for our guests in the future.If you decide to give us another opportunity, we aim to offer you a more enjoyable experience.

10/10 優異

Rob

於 2023 年 8 月住了 1 晚
Sudarshan 於 2023年9月21日的回應
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your valuable input.

2/10 很差

Stanley

於 2023 年 8 月住了 1 晚
Sudarshan 於 2023年9月21日的回應
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your valuable input.