Exterior

Reviews of SureStay Hotel by Best Western Bowling Green North

2.5 out of 5
SureStay Hotel by Best Western Bowling Green North
700 Interstate Dr, Bowling Green, KY

Reviews

8.0

Very good

Rating 10 - Excellent. 361 out of 949 reviews" "
Rating 8 - Good. 362 out of 949 reviews" "
Rating 6 - Okay. 127 out of 949 reviews" "
Rating 4 - Poor. 55 out of 949 reviews" "
Rating 2 - Terrible. 44 out of 949 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice find. Easy off/on I-65. Close to gas, food, Starbucks. This was a simple overnight stay for us breaking up a longer drive. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Victor Patel, GM on 14 Apr 2024
Your glowing review has made our day! We're grateful for your exceptional rating and thrilled to have exceeded your expectations. Your feedback will be relayed to our team, who will be delighted to hear about your positive experience. We eagerly anticipate the chance to host you again soon for another outstanding stay!Regards, Victor Patel, GM

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean, quiet, properly equipped room. They gave me a ground floor room when I requested so I didn't have to carry bags upstairs and I could park right outside my room door for loading/unloading and keeping an eye my car (no need in that area, I just like to.) Only two things I noticed: -the water pressure in the room was very good but the restrictor in the shower head reduced that greatly, may not be in the hands of the hotel. -the TV only had one channel, remote worked for power on/off and volume but no channel change (no I didn't report it, just gave up and went to sleep) Would stay there again.
Stayed 1 night in Apr 2024
Response from Victor Patel, GM on 14 Apr 2024
We genuinely appreciate your review. It's reassuring to know that you had a good stay at our hotel and that our property met your expectations. Our team is dedicated to ensuring a pleasant experience for our guests, and we're grateful for your feedback. We'll ensure your comments are shared with our staff who contributed to your positive stay. Thank you for sharing your review, and it was a pleasure having you as our guest.Regards, Victor Patel, GM

8/10 Good

Angela

Travelled with family
Liked: Staff & service, amenities
Close to highway & well lite.
Stayed 1 night in Apr 2024
Response from Victor Patel, GM on 14 Apr 2024
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Victor Patel, GM

6/10 Okay

Pam

Stayed 1 night in Mar 2024
Response from Victor Patel, GM on 14 Apr 2024
Thank you for taking the time to share your feedback with us after your recent stay. We appreciate your input, as it helps us maintain our high standards of service. We understand that your stay did not fully meet your expectations. Our goal is to create a welcoming, comfortable, and personalized experience for our guests, and we will use your feedback to enhance our offerings for everyone. Nonetheless, we are glad to know that you enjoyed the rest of your stay with us! Thank you for choosing our hotel, and we hope to have another opportunity to showcase our exceptional amenities and services to you in the future.Regards, Victor Patel, GM

8/10 Good

Topside

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very convenient budget motel for a place to sleep off the highway. Clean and friendly staff at checkin.
Stayed 1 night in Mar 2024
Response from Victor P., GM, SureStay Hotel by Best Western BG on 31 Mar 2024
Dear Topside,Thank you for your great review. We are delighted you had a great stay and enjoyed exploring our beautiful and vibrant city. It was an absolute delight to host you and we cannot be happier to read the experience you had was outstanding with all elements of your stay being up to standard. Our team at SureStay by Best Western Bowling Green North will be elated to learn that they were able to create such a memorable experience for you. We look forward to welcoming you back soon!Regards,Victor P., GM

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and very well kept up. Bed was comfortable for my husband but a little firm for me. I would have appreciated a softer pillow. It would have been nice to have had a hot breakfast like waffles, eggs, and sausage with the price paid for the room but we did appreciate what was offered. I enjoyed staying here and would stay again! Thanks for keeping on top of your facilities!
Stayed 1 night in Mar 2024
Response from Victor Patel, GM on 30 Mar 2024
Thank you for your generous evaluation of your stay. Your satisfaction with your stay and the service provided by our staff has made my day. We take great pride in providing top-quality service to meet the needs of our guests, and it's always a joy to learn that we have done so. We will make sure to give credit to every team member involved in delivering you a smooth and seamless experience with no issues. We look forward to the opportunity of welcoming you back many times in the future.Regards, Victor Patel, GM

8/10 Good

Susan

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Nothing fancy but the Rooms were clean and it was very nice to park directly outside my room on the first floor to unload my dog and her crate.
Stayed 1 night in Mar 2024
Response from Victor Patel, GM on 30 Mar 2024
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Victor Patel, GM

8/10 Good

Brinna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place for a quick stop. Was not a fan of staff banging on my door two hours before check out. Or the crust on the shower head.
Stayed 1 night in Mar 2024
Response from Victor Patel, GM on 30 Mar 2024
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Victor Patel, GM

8/10 Good

Susan

Travelled with pets
I requested a first floor room because I brought my dog on this trip and I was given a first floor room adjacent to the parking lot for easy unloading and loading. Plus there are several large grassy lots on the other side of the parking lot. Three light bulbs were burnt out in the room but maintenance was quick to remove and replace these bulbs and remedy the situation.
Stayed 1 night in Mar 2024
Response from Victor P., GM, SureStay Hotel by Best Western BG on 20 Mar 2024
Hi Susan,Thank you for your review and for choosing our SureStay by Best Western Bowling Green. I'm especially appreciative of your kind recognition of our outstanding staff. We know how lucky we are to have such a wonderful team of employees who really put their whole heart into their work here! We want our hotel to be a respite for our guests where all their needs are met with urgency and a great attitude. Also, I bet we were a great base to enjoy all the fun of Bowling Green with your dog. I hope you'll be back soon for another fantastic stay. See you real soon!Best,Victor Patel, GM

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great young guy working the checkin desk. He pointed us to an awesome Mexican restaurant around the corner.
Stayed 1 night in Mar 2024
Response from Victor Patel, GM on 16 Mar 2024
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Victor Patel, GM

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely an older style motel, but it is well maintained and in good shape. In a way, it felt like a time capsule. Our one complaint is that there was no breakfast, as had been promised. In the breakfast area we found only coffee, two breakfast rolls and one little tub of peanut butter.
Stayed 1 night in Mar 2024
Response from Victor Patel, GM on 14 Mar 2024
We appreciate your feedback following your stay with us. Your rating is instrumental in helping us enhance our service standards. It appears that we had some shortcomings, and for this, we sincerely apologize. Our objective is to create a welcoming, relaxing, and unique experience for all our guests. Please be assured that your feedback is invaluable to us and will be used to improve our service delivery. On a brighter note, we're glad to know that the remainder of your stay was enjoyable! We're thankful for your choice in staying with us and we hope for another opportunity in the future to fully demonstrate the quality and excellence of our services.Regards, Victor Patel, GM

10/10 Excellent

Michael

Travelled with partner
Liked: Property conditions & facilities
A good first stop on a road trip to Texas.
Stayed 1 night in Feb 2024
Response from Victor Patel, GM on 7 Mar 2024
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Victor Patel, GM

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across the street from the corvette museum!
Stayed 1 night in Mar 2024
Response from Victor Patel, GM on 4 Mar 2024
Your review has made our day! We are absolutely delighted that our team left a lasting positive impression on your stay. The guest experience is the heart and soul of our hotel, and it's thanks to the dedication and passion of our team members that we are able to create memorable moments for our guests. Your kind words mean the world to us, and we eagerly anticipate your return. Thank you sincerely for your review!Regards, Victor Patel, GM

8/10 Good

Don

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Part of Best Western. There was only parking on one side and we had a room where we had to go through a breezeway, There was a grassy area right outsidethe room so there was pleanty of room to walk the dog,
Stayed 1 night in Feb 2024
Response from Victor Patel, GM on 25 Feb 2024
Thank you for your remarkable rating! We're thrilled that you were completely satisfied with all aspects of our hotel. The high standards of cleanliness that we uphold and the exceptional customer service we deliver are sources of immense pride for us. Your feedback tells us we're succeeding in our mission to provide outstanding guest experiences. We eagerly await your return in the upcoming future.Regards, Victor Patel, GM

8/10 Good

Glenn

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice place. Very nice parking lot. Easy access. Close to Corvette plant and museum.
Stayed 1 night in Jan 2024
Response from Victor Patel, GM on 28 Jan 2024
Your review is important to us, and we thank you for taking the time to share your thoughts. We're pleased to hear that you had an overall positive stay at our hotel and that you found our property to your liking. Ensuring our guests have a pleasant experience is our priority, and your feedback is appreciated. We will pass on your comments to our dedicated team who helped create a positive impression. It was our pleasure to accommodate you.Regards, Victor Patel, GM

6/10 Okay

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from Victor Patel, GM on 11 Jan 2024
We are grateful for your feedback following your stay with us. Your rating is critical in helping us elevate our high standards of service. Despite our efforts to provide an exceptional experience, it seems we may have made some missteps that caused you frustration. Our objective is to provide a welcoming, comfortable, and personalized atmosphere, and we will take your feedback into consideration to improve our services for all our guests. However, we're thrilled to learn that the rest of your stay was enjoyable! Thank you for choosing us as your lodging destination, and we hope to have the pleasure of demonstrating the exceptional amenities and services we offer in the future.Regards, Victor Patel, GM

10/10 Excellent

Gayle, New Smyrna Beach

Stayed 1 night in Dec 2023
Response from Victor Patel, GM on 7 Jan 2024
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Victor Patel, GM

6/10 Okay

Andrew

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Victor Patel, GM on 28 Dec 2023
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Victor Patel, GM

10/10 Excellent

Jazmin

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Victor Patel, GM on 28 Dec 2023
Thank you immensely for your top-notch rating of our property. We are thrilled to know that you value the quality of service and products we provide so highly. Our team takes utmost pride in ensuring our guests are well cared for, delivering unparalleled and attentive service - I'm overjoyed to hear they took good care of you. I'll happily share your remarkable rating with them. We're elated that you hold us in such esteemed regard and once again, we treasure your exceptional review. We are eager to have you back home soon!Regards, Victor Patel, GM

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Dec 2023
Response from Victor Patel, GM on 21 Dec 2023
We are so glad you had such a great experience at our hotel! We were happy to read that your experience with us was nothing short of spectacular and that you truly enjoyed all aspects of your stay. It is always hugely gratifying for everyone to know when their efforts have paid off. Thank you again for taking the time to review your recent stay, and we look forward to the pleasure of welcoming you back.Regards, Victor Patel, GM

2/10 Terrible

Jason

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Non-Smoking room definitely smelled of cigarette smoke. Smoke detector on the wall had been tampered with. Dead bugs on the floor and not even an apology from front desk clerk when I explained why I would not be staying the night.
Stayed 1 night in Dec 2023
Response from Victor P., GM, SureStay Hotel by Best Western BG on 12 Dec 2023
Dear Jason,My heart sank to know that you left the hotel feeling this way and that we hadn't had the opportunity to try to make things better while you were with us. It is clear, on the occasion of your visit, we did not meet expectations or our usual high standards of service and I am really sorry to hear this. We do appreciate that you brought the issue with the smoke detector to our attention. We care very much about how this experience made you feel and hope that we will be able to welcome you back to SureStay Hotel by Best Western Bowling Green North in the future and restore your faith in us.Regards,Victor P., GM

8/10 Good

EDWARD, GREENBRIER

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Water pressure was low in the commode and it took multiple times to flush and a plunger. Not something you want on a stay. Refilling took quite some time.
Response from Victor Patel, GM on 10 Dec 2023
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Victor Patel, GM

2/10 Terrible

james

Disliked: Staff & service, amenities, property conditions & facilities
Property was not clean and smelled like cigarettes
Stayed 1 night in Nov 2023
Response from Victor (GM) on 28 Nov 2023
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at SureStay Hotel by Best Western in Bowling Green, KY. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Have a great day!

10/10 Excellent

Raymond

Excellent value
Stayed 1 night in Nov 2023
Response from Victor Patel, GM on 21 Nov 2023
We are overjoyed by your generous rating! Your 5-star feedback means everything to us, and it affirms that our dedication to providing outstanding service is paying off. It was an absolute pleasure hosting you, and we're eagerly counting down the days until we have the opportunity to exceed your expectations once again, making your next stay truly unforgettable.Regards, Victor Patel, GM

8/10 Good

Karen

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good value; clean room
Stayed 1 night in Nov 2023
Response from Victor Patel, GM on 21 Nov 2023
Thank you for rating us so highly! Your feedback warms our hearts and validates the efforts we put into making your stay exceptional. We're thrilled that we met your expectations and left a positive impression on you. Your satisfaction fuels our passion for hospitality, and we eagerly anticipate the pleasure of serving you again, ensuring that your next stay is even more memorable than the last.Regards, Victor Patel, GM

6/10 Okay

MARIE

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Victor Patel, GM on 19 Nov 2023
We appreciate you taking the time to share your feedback regarding your stay. Your rating guides us in enhancing our standards of service. We apologize if certain aspects of your stay did not meet your expectations. Our mission is to provide a warm, comfortable, and personalized experience for our guests. Your feedback is pivotal for us, and we will utilize it to ensure continual improvements in our service. Nevertheless, we're glad to hear that you enjoyed the remainder of your stay. We value your patronage and look forward to the opportunity to prove our dedication to quality on your next visit.Regards, Victor Patel, GM

10/10 Excellent

Cleston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 2 nights in Nov 2023
Response from Victor Patel, GM on 17 Nov 2023
Many thanks for your kind rating! Our ultimate aim is to provide each guest with an outstanding experience, and I'm overjoyed that we hit the mark with your stay. Your appreciation will be shared with our team, who put in the effort to create a positive and enduring impact. Your review is truly appreciated, and hosting you has been a delightful experience.Regards, Victor Patel, GM

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Wonderful place to stay on a budget. The room was very clean, and quiet. Since we are an older couple, the manager checking us in switched our room from an upstairs to a ground floor to make it easier for us. That way we didn't have to carry a suitcase upstairs. They were so accommodating friendly and nice. They have a free breakfast - cereal, toast, muffins, oatmeal, coffee and juice. The hotel is close to fast food and gas stations. We will definitely stay here again when we travel back to Bowling Green.
Stayed 2 nights in Nov 2023
Response from Victor P., GM, SureStay Hotel by Best Western BG on 14 Nov 2023
Hi Martha,Thank you so much for sharing your incredible words with us regarding your recent stay at our SureStay by Best Western Bowling Green North. We are thrilled to know that you enjoyed the extra, thoughtful details we include in each stay and that you were pleased with our luxurious guest rooms, the excellent service of our colleagues, and so much more while here. We’d love to continue serving you on your future travels to Bowling Green and look forward to welcoming you back soon.Warm Regards,Victor P., GM

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and property. We enjoyed our stay
Stayed 1 night in Nov 2023
Response from Victor P., GM, SureStay Hotel by Best Western BG on 14 Nov 2023
Hello David,Thank you for your awesome review!Naturally, we aspire to deliver faultless service and I am so pleased we achieved that goal. We are very much looking forward to welcoming all of you back to our SureStay Hotel Bowling Green North where we guarantee you a truly serene, stress-free experience!Regards,Victor P., GM

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a overnight stay
Overall a good value hotel to stay- nice and clean, room was quiet with a comfy mattress. Was not transparent with the pricing when securing the room online, had to pay additional $25 for a pet upon arrival. Didn't like that I had to pay a $100 deposit, which that wasn't disclosed until after the room was booked in the fine print.
Stayed 1 night in Nov 2023
Response from Victor P., GM, SureStay Hotel by Best Western BG on 14 Nov 2023
Hi Brenda,Thank you for choosing our SureStay Bowling Green North. We have received rave reviews about the comfort of our beds and bedding and our meticulously maintained guest room. It was a joy to welcome you and we are thrilled to find that you were delighted by our guest rooms. We have noted your issue with the Pet Fee. We value your added comments about the deposit for incidentals. We wish to be transparent therefore all our fees are noted on our website and those of the third-party booking sites. These fees are standard fees. We hope that you will have a chance to settle in with us again on your future trips to Bowling Green!Regards,Victor P., GM

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and clean room.
Stayed 1 night in Nov 2023
Response from Victor P., GM, SureStay Hotel by Best Western BG on 14 Nov 2023
Hi Tony,Thank you for the fantastic review!Our SureStay Bowling Green North team loves connecting with our guests so it's great to hear how helpful they were during your stay with us. Our location allows for easy exploring and truly experiencing Bowling Green. There is much to see, certainly warranting another visit!Thank you so much for staying with us - we hope to welcome you back soon!Safe travels,Victor P., GM

2/10 Terrible

Kasha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Do not stay here! Very nasty and not clean. Property also needs to be updated. I wish I could get my money back!
Response from Victor P. on 31 Oct 2023
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at SureStay Hotel by Best Western in Bowling Green, KY. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Have a great day!Thank You

10/10 Excellent

Norman Jay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all ok
Stayed 1 night in Oct 2023
Response from Victor Patel, GM on 25 Oct 2023
It is truly delightful to learn that you enjoyed every aspect of your stay with us! We are thrilled to hear that our hotel staff, dining options, and accommodations provided you with wonderful experiences, as we always strive to deliver the highest level of guest service. We are pleased that you were able to take advantage of our amenities and thoughtful offerings, which are designed to ensure a seamless and delightful visit. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience with us. Thank you for your kind rating, and we look forward to welcoming you back again in the future!Regards, Victor Patel, GM

10/10 Excellent

Gene, Saucier

Travelled with partner
Liked: Cleanliness, staff & service
Didn’t realize it was the “old style” motel with the doors opening to the parking lot when I booked it…I always find them to be a bit noisy with traffic noise. Also, the beds were double, not queen, so my wife and I slept in separate beds. Other than that the property was okay and check-in was fast and easy.
Stayed 1 night in Oct 2023
Response from Guest Services, SureStay by BW Presque Isle on 23 Oct 2023
Hello Gene,Thank you for writing a review of your stay. We are thrilled that our central address served you so well, though we are sorry to find that you did not receive the requested accommodations. Your feedback provides us great value and will be reviewed by our team as we continually digest comments from guests to understand what is most important and how to avoid these snafus. Our team of compassionate professionals understands the importance of creating an inspiring and pleasing atmosphere to heighten the guest experience and we are grateful that you appreciated their contributions.We hope that you can one day join us again so that we can win your heart with a more enchanting SureStay Hotel by Best Western Bowling Green North experience.Regards,Guest Services Team

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean easy access
Stayed 1 night in Oct 2023
Response from Guest Services, SureStay by BW Presque Isle on 23 Oct 2023
Hi Cynthia,Thank you for taking the time to provide us with your marvelous review.It is such a delight to read and I am pleased that the overriding tone is that of exceptional service. From the front door to the reception, breakfast staff, and housekeeping, the whole team takes great pleasure in providing our guests with what you require and it is fantastic to read that our meticulous guest rooms were so appreciated.I am so happy that your trip was a memorable one and I hope that you will be able to return to us at some point in the future. Warm regards,Guest Service Team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services, SureStay by BW Presque Isle on 23 Oct 2023
Hello Richard,I’m delighted you found comfort at our SureStay Hotel by Best Western Bowling Green North! We work hard to add value to your stay through attentive service, great amenities, and detailed upkeep of our spaces. We are fortunate to have an ideal location in Presque Isle. We greatly appreciate your review and hope to welcome you back on another relaxing trip.Kind regards,Guest Services Team

8/10 Good

Melanie

Business traveller
Liked: Cleanliness, room comfort
Basic Hotel
Nice no frills hotel. Clean and convenient to the area. The price was nice. The breakfast is just ok. They don't offer anything like waffles, pancakes or warm eggs.
Stayed 3 nights in Oct 2023
Response from Victor Patel, GM on 17 Oct 2023
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Victor Patel, GM

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and updated. Very reasonable for what you pay for.
Stayed 1 night in Oct 2023
Response from Victor Patel, GM on 17 Oct 2023
Thank you for your fantastic rating! Your feedback is the lifeblood of our continuous strive for perfection. Your satisfaction and happiness fuel our desire to provide only the best service. Yourfeedback is an affirmation of our success in this endeavor. We're already excited to welcome you back, ready to deliver an even more impressive experience on your next visit.Regards, Victor Patel, GM

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you are there for the Corvette Museum or the plant, this Hotel is perfectly placed. Very convenient. The rooms are simple and basic. The breakfast is also simple and basic. This is a no-frills Hotel in the right price range.
Stayed 1 night in Oct 2023
Response from Victor Patel, GM on 17 Oct 2023
We extend our heartfelt appreciation for your great rating! Your feedback is a shining endorsement of our tireless efforts to deliver unparalleled hospitality. Knowing that we succeeded in making your visit extraordinary fills us with immense pride. We're eagerly awaiting the chance to welcome you once more, ready to create new cherished memories and make your next stay even more enjoyable than the last.Regards, Victor Patel, GM

10/10 Excellent

Miranda

Stayed 2 nights in Sep 2023
Response from Victor Patel, GM on 17 Oct 2023
We are profoundly grateful for your remarkable rating! Your feedback is a badge of honor for our persistent efforts to deliver outstanding service. Your satisfaction is our inspiration, and knowing we've met your expectations brings us immense joy. We are eager for your next visit, determined to make it even more unforgettable and rewarding.Regards, Victor Patel, GM

4/10 Poor

Jay

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Water damage on ceiling in bathroom, old smoke smell, breakfast was very limited. Staff was friendly and nice.
Stayed 3 nights in Sep 2023
Response from Victor (GM) on 30 Sept 2023
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at SureStay Hotel by Best Western in Bowling Green, KY. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Have a great day!

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The best location for dining, some shopping, and most of all - The Corvette Museum is only two blocks away South and The Corvette Assembly Plant is only two blocks North !
Stayed 1 night in Sep 2023
Response from Victor Patel, GM on 30 Sept 2023
I am delighted to receive your review and to learn that you felt welcomed and pampered during your stay with us. Your feedback is an amazing compliment, thank you! It really is marvelous to hear how much you enjoyed the service and personal attention from the staff. Your patronage is hugely appreciated and I do hope we will have the pleasure to warmly welcome you back again. Please feel free to let us know if we can be of any assistance at that time.Regards, Victor Patel, GM

2/10 Terrible

William

Travelled with group
Disliked: Property conditions & facilities
won't stay here again
checked in watched sunday nite football after game decided a shower then bed .went to turn shower on and nothing went to front desk they called someone trying to tell me how worked went and tried handle pulled off shower went back gave me new room thought pretty jankie telling me how to rig to get to work/ also had people outside my door parting till after midnite /had to move my bike cause they were reliving them self next to my bike
Stayed 1 night in Sep 2023
Response from Victor Patel, GM on 27 Sept 2023
I'm sorry to learn that your experience with us was not the perfect one we envisioned. Our promise is to provide you with an exceptional stay - with outstanding service, sparkling clean rooms, and unforgettable experiences. We're proud of the culture we've established and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and inspiring hotel experience. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I am disappointed that we didn't live up to your expectations, and for that, I apologize. I hope you will give us another chance to provide you with the fantastic experience we're known for.Regards, Victor Patel, GM

6/10 Okay

Terry

Liked: Staff & service
Very basic hotel with scant breakfast option. Room was musty-smelling (possibly due to lack of exhaust vert in bathroom) but otherwise clean. Excellent location for our purposes.
Stayed 2 nights in Sep 2023
Response from Victor Patel, GM on 27 Sept 2023
We are grateful for your feedback following your stay with us. Your rating is critical in helping us elevate our high standards of service. Despite our efforts to provide an exceptional experience, it seems we may have made some missteps that caused you frustration. Our objective is to provide a welcoming, comfortable, and personalized atmosphere, and we will take your feedback into consideration to improve our services for all our guests. However, we're thrilled to learn that the rest of your stay was enjoyable! Thank you for choosing us as your lodging destination, and we hope to have the pleasure of demonstrating the exceptional amenities and services we offer in the future.Regards, Victor Patel, GM

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of Choice in Bowling Green, KY.
We stay here every year for the Holley Moparty. Prices are fair, and the rooms are clean.
Stayed 3 nights in Sep 2023
Response from Victor Patel, GM on 27 Sept 2023
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Victor Patel, GM

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of amenities close to hotel and staff at hotel were very friendly Never had any coffee available thou
Stayed 1 night in Sep 2023
Response from Victor Patel, GM on 27 Sept 2023
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Victor Patel, GM

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Victor Patel, GM on 17 Oct 2023
Thank you for your superb rating! Your 5-star feedback propels us to maintain and further enhance our high standard of service. It brings us great pleasure to know that we were able to meet your expectations. We are keenly looking forward to your return, armed with the intent to make your subsequent stay even more pleasing and unforgettable.Regards, Victor Patel, GM

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Sep 2023
Response from Victor Patel, GM on 13 Sept 2023
memorable experience with us! We strive to provide an extremely high level of service and it is clear to see you experienced this. Please do not hesitate to reach out to our team when planning your future visit; we would be delighted to assist and create another memorable celebration for you.Regards, Victor Patel, GM

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, clean, every employee was helpful and friendly.
Stayed 1 night in Sep 2023
Response from Victor Patel, GM on 13 Sept 2023
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Victor Patel, GM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Clean and nice, met my needs tor 3 days
Stayed 3 nights in Aug 2023
Response from Victor Patel, GM on 13 Sept 2023
I'm thrilled to learn your recent stay with us was practically perfect in every way! Thank you very much for your rave review! We do have an enviable location - you really can’t beat the fact that we are so close to the best that our area has to offer. I am especially happy to know you had such wonderful experiences with our hotel staff, as we are always striving to provide the highest level of Guest service. Regards, Victor Patel, GM