Dear Jeffrey,
Over all I am delighted to see we were able to meet your needs on your recent stay in Brisbane.
Best regards
Ian Preston
General Manager
8/10 不錯
Chun yin
2017年12月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Chun yin
於 2017 年 12 月住了 3 晚
Ian Preston 於 2017年12月18日的回應
Dear Anonymous,
Thanks for jumping online and sharing your rating.
Kind regards
Ian Preston
General Manager
8/10 不錯
Dongyan
2017年12月9日
讚好:客房舒適度
推荐
房间比较小。但是地理位置绝佳!出行方便,购物,吃饭都好。
Dongyan
於 2017 年 11 月住了 1 晚
Ian Preston 於 2017年12月18日的回應
Dear Dongyan,
I am pleased to read that over all you rated so highly. I thank you for taking the time to jump on line and share your experience,
Kind regards
Ian Preston
General Manager
10/10 優異
真實旅客
2017年12月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很好的選擇
地點佳
CP值高的飯店
真實旅客
於 2017 年 11 月住了 1 晚
Ian Preston 於 2017年12月18日的回應
Dear Anonymous,
I am happy that you found Mantra Midtown just right.
Thanks for sharing your rating with us.
Kind regards,
Ian Preston
General Manager
8/10 不錯
真實旅客
2017年11月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice apartment
非常方便同舒適
但客廳燈光有點不足
真實旅客
於 2017 年 11 月住了 2 晚
Ian Preston 於 2017年11月28日的回應
Dear Anonymous,
Thank you for taking the time to share your feedback. Thank you
Ian Preston
General Manager
10/10 優異
CHENGHAO
2017年11月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
CHENGHAO
於 2017 年 11 月住了 7 晚
Ian Preston 於 2017年12月1日的回應
Dear Anonymous,
I am so glad to read you rated Mantra Midtown so highly.
All the best and look forward to welcoming you back soon.
Ian Preston
General Manager
8/10 不錯
Tat Man Terence
2017年10月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
98 分
Feel like home.
Tat Man Terence
於 2017 年 10 月住了 2 晚
Ian Preston 於 2017年10月17日的回應
Dear Tat Man,
I am thrilled to read “Feel like home”
Thank you.
Ian Preston
General Manager
8/10 不錯
Pek San
2017年9月5日
讚好:職員與服務、住宿狀況和客房舒適度
如有免費wifi會更好。
在市區內,地點很方便,鄰近Eagle street ferry terminal,可坐免費輛船的站點。房內有洗衣機及乾衣機,所以留住三晚亦非常方便。廚房設備齊全,但多士爐是壞的。唯一最不好的是住三晚竟然沒有一次房間整理,連垃圾也沒有清。另外是沒有免費wifi。由於我預訂了con-x-ion機場車接送服務來回酒店,該公司有行程上的更改有通知酒店,酒店有協助我和該公司間的溝通,這個很貼心。
Pek San
於 2017 年 8 月住了 3 晚
Ian Preston 於 2017年9月13日的回應
Dear Pek San,
Thank for the kind review. Sorry if the toaster was not functioning properly,
none the less I am delighted you had a comfortable stay while with us here at Mantra Midtown.
Best regards,
Ian Preston
General Manager
10/10 優異
Vincent
2017年8月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常好睡
地點很好 床非常好睡 棉被枕頭都很舒服
Vincent
於 2017 年 8 月住了 5 晚
Ian Preston 於 2017年8月31日的回應
Dear Vincent,
Such a wonderful review, the entire team and I thank you for your support and look forward to welcoming you back in the near future,
And yes the pillows are super comfy
Fond regards,
Ian Preston
General Manager
8/10 不錯
真實旅客
2017年7月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay
The apartment is neat and tidy. The location is very convenient, just a few minutes walk to supermarkets and other shops near Queen Street.
真實旅客
於 2017 年 7 月住了 3 晚
Ian Preston - General Manager 於 2017年8月1日的回應
Dear Anonymous,
How wonderful it was to see the overall rating and your kind comments you gave the hotel and that you found everything convenient. Your kind ratings have been forwarded to the entire team.
Best regards,
Ian Preston
General Manager
Dear Anonymous,
Over all I am glad to read that you had a comfortable stay with us.
Best regards,
Ian Preston
General Manager
8/10 不錯
真實旅客
2015年9月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
10/10 優異
KA WAI
2015年8月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
KA WAI
8/10 不錯
真實旅客
2015年8月6日
讚好:整潔度、職員與服務和客房舒適度
地段好
从地段上讲,性价比算高的,作为五星实在没有达标,房间客厅都非常小
真實旅客
8/10 不錯
真實旅客
2015年7月21日
讚好:整潔度、職員與服務和客房舒適度
真實旅客
10/10 優異
Shan Shan (Hong Kong)
2015年3月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean and comfortable
We were staying in the 2 bedroom flat, very nice and comfortable. As I have 2 kids, room conditions is always my biggest concern when picking a hotel. I was very impressed with the condition of the room. Will definite return if I ever travel to Brisbane again.
Shan Shan
10/10 優異
Shan Shan (Hong Kong)
2015年3月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great and will definitely recommend to friends!
We were in a 2 bedrooms flat and the design is very modern and overall very impressive experience!
Shan Shan
8/10 不錯
Peggy (Hk)
2014年8月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice staff. Nice location
Comfortable stay. Good or family bcos there is a nice open kitchen n a superb nice view balcony
Peggy
8/10 不錯
Peggy (Hong kong)
2014年8月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good location and friendly staff
Good location. Easy access to the centre. Very friendly staff. Will definitely consider staying there again in my next trip
Easy checkin very helpful staff allowed us to into room earlier as it was ready. Room was great,booked a one bedroom but it was actually 2 bedrooms. Very clean, kitchen equipment not so good only 3 small glasses. Shower very average water pressure. Pool was niceamd gym well equipped. Great location easy walking distance to shops and food. Extra surprise of christmas treats in room, very nice
karen
於 2023 年 12 月住了 1 晚
Mantra Midtown Team 於 2024年1月30日的回應
Dear Karen,Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that your check-in was easy and that our staff was helpful in accommodating your request to enter the room earlier.We're pleased to learn that you enjoyed the unexpected upgrade to a two-bedroom suite, and we appreciate your feedback on the room's cleanliness. It's great to hear that the pool met your expectations, and that the gym was well-equipped for your needs.Your comments regarding the kitchen equipment, water pressure in the shower, and the limited number of glasses have been duly noted, and we will address these areas to enhance the overall guest experience.We are thrilled that our location proved convenient for your needs, with easy access to shops and dining options. It was our pleasure to provide you with some Christmas treats as a special surprise, and we're glad you found them enjoyable.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another positive experience in the future.Warm regards,Mantra Midtown Team
8/10 不錯
Jan
2023年12月8日
讚好:整潔度和客房舒適度
Upgrade curtains for 5 stars
Very convenient and comfortable. Would be lovely to have block out curtains and also if they closed properly.
Jan
於 2023 年 12 月住了 1 晚
Mantra Midtown Team 於 2024年1月30日的回應
Dear Jan,Thank you for sharing your feedback with us. We're pleased to hear that you found your stay convenient and comfortable.We appreciate your suggestion regarding block-out curtains, and we understand the importance of a good night's sleep. We will certainly take this into consideration for future improvements. Our goal is to ensure that every guest has a restful and enjoyable experience, and your input is valuable in achieving that.If there's anything specific you'd like us to address or if you have additional preferences, please feel free to let us know. We are committed to making our guests' stays as pleasant as possible and will do our best to accommodate your requests.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit.Best regards,Mantra Midtown Team
6/10 一般
Paula
2023年11月21日
不滿:住宿狀況
Unfortunately the room needed a lot of attention - dryer, toilet and door to balcony all broken. Carpet needs replacing (lots of stains and warping) and to increase privacy to the main living area, more appropriate curtains should be considered. The reception staff were lovely to deal with and took feedback and attempted to rectify the problems that they could.
Paula
於 2023 年 11 月住了 4 晚
Rebecca 於 2023年11月29日的回應
Dear Paula,Thank you for taking the time to share your feedback with us. I sincerely apologize for the issues you encountered during your stay at Mantra Midtown. Your comfort and satisfaction are our top priorities, and it's disheartening to hear that your experience fell short of expectations.I appreciate your understanding and acknowledgment of our reception staff's efforts to address the issues promptly. Please be assured that your comments have been shared with the relevant teams, and we will take immediate action to rectify the concerns you raised, including the broken appliances, the condition of the carpet, and the curtains to enhance privacy.Your feedback is invaluable to us, and we are committed to ensuring that necessary improvements are made to provide a more seamless experience for our guests in the future. If your travels bring you back to the area, we would be grateful for another opportunity to provide you with a stay that exceeds your expectations. Please feel free to reach out directly if you have any specific requests or concerns for your next visit.Thank you for choosing Mantra Midtown, and we appreciate your patience and understanding.Best regards,Rebecca Front Office Supervisor Mantra Midtown
Dear Anne,We sincerely apologize for the disappointment you experienced during your stay at Mantra Midtown. We regret that our service did not meet your expectations, and we appreciate your candid feedback.It's disheartening to hear that you found the room unsatisfactory, and we're sorry for any inconvenience caused. We were unaware of your concerns during your stay, and we regret that we couldn't address them in real-time. We understand that communication is key, and we apologize if we fell short in providing the level of service you deserved.Upon learning about your dissatisfaction we offered a room move and an upgrade to make amends. We're sorry to hear that these options were declined. Please be assured that we take your feedback seriously, and we will investigate the issues you raised to prevent similar occurrences in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Mantra Midtown Team
10/10 優異
Robyn
多人同遊
2023年10月29日
讚好:整潔度和住宿狀況
It was all great - thank you.
Robyn
於 2023 年 10 月住了 1 晚
Reception 於 2023年11月2日的回應
Dear Robyn,Thank you for your review. We are very pleased to hear that you had a wonderful stay with us.Kind regards,Mantra Midtown Team
10/10 優異
Jane
2023年10月16日
讚好:整潔度、設施服務和住宿狀況
Great place, everything we needed. Thanks
Jane
於 2023 年 9 月住了 5 晚
Rebecca P 於 2023年10月24日的回應
Thank you for taking the time to leave a review! We're delighted to hear that you had a great experience at Mantra Midtown and that we were able to provide everything you needed during your stay. Our team works hard to ensure that our guests have a comfortable and enjoyable visit, and it's always wonderful to receive positive feedback. We hope to have the pleasure of hosting you again in the future. If you have any suggestions or specific highlights from your stay, feel free to share them. Your insights help us continue to improve our services. Thank you for choosing Mantra Midtown!
10/10 優異
Natalie
2023年9月13日
讚好:客房舒適度
Natalie
於 2023 年 9 月住了 3 晚
Kam 於 2023年9月14日的回應
Dear Natalie,Thank you so much for your fantastic review! We are thrilled to hear that you had a great stay at Mantra Midtown.At Mantra Midtown, our aim is to provide exceptional experiences for our guests, and it's incredibly rewarding to know that we achieved that during your stay.Your feedback means a lot to us, and we look forward to the opportunity to welcome you back for another outstanding stay in the future. If you have any specific comments or suggestions on how we can make your next stay even more enjoyable, please feel free to share them with us.Warm regards,Mantra Midtown Team
10/10 優異
Christina
伴侶同遊
2023年9月11日
讚好:整潔度和住宿狀況
Great stay at Mantra Midtown, made all the more special by Ho on reception who was so kind and welcoming and made my husbands birthday something to remember. Thank you :)
Christina
於 2023 年 9 月住了 1 晚
Kam 於 2023年9月14日的回應
Dear Christina,Thank you so much for taking the time to share your wonderful experience at Mantra Midtown. We are delighted to hear that you had a great stay.At Mantra Midtown, we strive to create memorable and enjoyable experiences for our guests, and it's heartening to know that Ho's kindness and warm welcome contributed to your stay. We will make sure to pass on your kind words to Ho and the entire team to recognize their dedication.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for more special moments in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Warmest regards,Mantra Midtown Team
10/10 優異
Blair
2023年8月6日
讚好:整潔度和住宿狀況
Blair
於 2023 年 8 月住了 1 晚
. 於 2023年8月8日的回應
.
8/10 不錯
Angela
伴侶同遊
2023年7月21日
讚好:整潔度、設施服務和住宿狀況
Easy check in and out. Room quiet and comfortable with well stocked kitchenette if wishing to self cater.
Angela
於 2023 年 7 月住了 1 晚
Melody 於 2023年7月22日的回應
Dear Angela,Thank you for choosing Mantra Midtown for your recent stay, and for taking the time to leave us such a positive review. We're delighted to hear that your check-in and check-out processes were smooth and hassle-free. Our team aims to provide excellent service from the moment our guests arrive until they depart, and we're thrilled that we met your expectations.We're pleased to know that you found your room quiet and comfortable. We understand the importance of a peaceful and restful environment for our guests, and we're glad you enjoyed your stay. Our well-stocked kitchenettes are designed to offer convenience and flexibility to our guests who wish to self-cater, and we're delighted that you found them to be to your satisfaction.Once again, thank you for sharing your positive feedback with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back to Mantra Midtown on your future visits to the area. If there is anything specific you would like for your next stay, please do not hesitate to let us know. Our team is always here to assist in making your experience even more enjoyable.Warm regards,The Mantra Midtown Team
10/10 優異
John
2023年7月3日
讚好:整潔度和客房舒適度
Fabulous stay
Wow what a fabulous place to stay! The apartment was spotlessly clean,the bed and pillows lovely and soft. The living area had plenty of seating and what a bonus to have two balconies overlooking the city. All the equipment had clear instructions on how to use. The location of the apartment was close to everything you need,restaurants pubs,shops,parks and transport. But the best thing about the apartments was the excellent reception staff,who were genuinely friendly nothing was too much trouble from arranging taxis to giving me directions to St Stephens Cathedral. The staff on reception deserve a huge pay rise they are a tremendous asset to the hotel group
John
於 2023 年 6 月住了 3 晚
Kam 於 2023年7月4日的回應
Dear John,Thank you so much for your wonderful feedback! We're delighted to hear that you had such a fabulous stay at our apartment. We take great pride in maintaining a spotlessly clean environment, and it's fantastic to know that you found everything in impeccable condition.Having two balconies overlooking the city is indeed a bonus, and we're thrilled that you appreciated the beautiful views. It's our aim to create a welcoming and well-equipped living area, and we're glad you found it spacious and comfortable.Thank you for your kind words about our reception staff. We're extremely proud of them, and your appreciation means a lot to us. We'll make sure to pass on your compliments to them. They genuinely care about our guests and always go above and beyond to assist with any requests or provide helpful guidance. .Once again, thank you for your glowing review. We hope to have the pleasure of hosting you again in the future, and we'll strive to make your next stay even more exceptional.Mantra Midtown Team
10/10 優異
WAYNE
伴侶同遊
2023年6月24日
讚好:整潔度、設施服務和住宿狀況
Great position to everything in the city centre. Staff were great and the facility is in outstanding condition.
WAYNE
於 2023 年 6 月住了 1 晚
Melody 於 2023年6月25日的回應
Dear Wayne,Thank you for choosing to stay at Mantra Midtown and for sharing your wonderful feedback with us. We're thrilled to hear that our location was convenient for you, and that you found our staff to be great.It's also great to know that you found our facility to be in outstanding condition. We take pride in maintaining a high standard of cleanliness and comfort for our guests.Thank you for your kind words, and we look forward to welcoming you back to Mantra Midtown on your next visit to the city. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Mantra Midtown Team
8/10 不錯
Peggy (Kaiwaka)
伴侶同遊
2023年6月22日
讚好:整潔度和住宿狀況
Excellent location, short walk to shops and eating places. Room is clean and comfortable. Friendly and helpful staff. Will stay again.
Peggy
於 2023 年 6 月住了 3 晚
Kam 於 2023年6月23日的回應
Dear Peggy,Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience during your stay with us. Our prime location, close to shops and dining options, is indeed a highlight for many of our guests, and we're delighted that it added to your convenience.Maintaining cleanliness and providing a comfortable atmosphere is of utmost importance to us, so we're glad to know that you found your room to be clean and comfortable. Our dedicated staff takes pride in offering friendly and helpful service, and they will be thrilled to receive your kind words.We appreciate your loyalty and the fact that you are considering staying with us again. We can't wait to welcome you back for another enjoyable experience. If there's anything specific you would like us to arrange for your next stay, please don't hesitate to let us know.Once again, thank you for taking the time to share your positive review. We look forward to providing you with another memorable stay in the future!Mantra Midtown Team
8/10 不錯
jason
2023年4月29日
讚好:整潔度和客房舒適度
jason
於 2023 年 4 月住了 3 晚
Kirsten 於 2023年4月30日的回應
Dear Jason,Thank you for taking the time to share your feedback regarding your recent stay at Mantra Midtown. We are pleased to see that you had a good stay with us and that overall you enjoyed your experience. We hope to welcome you back in the near future and provide you with an even better stay.Best regards,KirstenFront Office Supervisor
10/10 優異
Eugene
2023年4月17日
讚好:整潔度、設施服務和住宿狀況
Nice and close to the shops abd riverstage .
Eugene
於 2023 年 4 月住了 1 晚
Reception 於 2023年4月18日的回應
Dear Eugene,Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our location convenient for accessing the nearby shops. We hope to have the pleasure of welcoming you back again soon!Warm regards,Mantra Midtown Team