房內夾萬、書桌、遮光窗簾/窗簾、熨斗/熨衫板

曼特拉南岸酒店的評價

4.5 out of 5
曼特拉南岸酒店
161 Grey Street, South Bank, South Brisbane, QLD

評價

8.4

很好

10 分評分,優異;1002 則評價中有 442 則" "
8 分評分,不錯;1002 則評價中有 351 則" "
6 分評分,一般;1002 則評價中有 131 則" "
4 分評分,欠佳;1002 則評價中有 59 則" "
2 分評分,很差;1002 則評價中有 19 則" "

8.6/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Peichi

於 2023 年 2 月住了 1 晚
Kent 於 2023年3月15日的回應
Dear Peichi,We very much appreciate your comments regarding your stay at Mantra South Bank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kent.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
舒適及便利的酒店
在convention center 旁邊,附近有很多食肆,距離wheel of Brisbane 很近,算是很方便。
於 2017 年 9 月住了 4 晚

8/10 不錯

Mei Tuen

讚好:整潔度、住宿狀況和客房舒適度
Good location,low quality breakfast
The breakfast is not delicious and no need to buy.When Check in, the staff only telling me to upgrade by adding money and not sincerely introduce the facilities that I can use in the hotel.

6/10 一般

Paul

伴侶同遊
不滿:整潔度和住宿狀況
Hotel common areas and room were pretty tired and basic considering the price paid. Had difficulty getting clear instructions about parking when calling the hotel. We had the same dirty crockery outside the door to our room since arrival for 3 days. Inconsistent with towels placed into room each day. Dirty carpets in room. Discarded cleaning cloths dangling from plants outside window. Very loud A/C. Mold in shower cubicle. Would all be fine if price was half what it was.
於 2024 年 3 月住了 2 晚

2/10 很差

Benjamin and Kylie

不滿:職員與服務
This was by far the worst experience and stay we have ever had and at the price of $400 for one night we feel robbed. So to start with the shower is so slippery (as it’s an old bathtub) that when I stepped out of the shower one leg went one way and the other leg went the other way sending me flying across a slippery floor straight into a cupboard ripping my toe nail on my big toe straight off causing extreme pain to the point I can no longer where a shoe and will have to take time off work of which has now put a financial strain on my growing family, then at some late hour we received a phone call being accused of make loud noise and partying when we were trying to rest as that was point of our stay so we got on with our stay till breakfast came along and food was horrible and we were spoken to so rudely when we came to collect. After speaking to the manager they said sorry there’s nothing we can do for you. All we want is a nice stay for a night to relax
於 2024 年 3 月住了 1 晚

6/10 一般

Johanne

The hotel is in a great location. We were disappointed that we did not get our room serviced at all over the three night stay. On the second night we asked at reception for more toilet paper and tissues, they never arrived. Luckily I found the storeroom and was able to help myself to these and teabags as well. The staff at the restaurant were very good.
於 2024 年 3 月住了 3 晚

8/10 不錯

GIUSEPPE

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Danielle

讚好:整潔度、職員與服務和住宿狀況
Very convenient location for anything at South Bank and an easy walk into Brisbane CBD.
於 2024 年 3 月住了 1 晚

10/10 優異

Catriona

讚好:整潔度、職員與服務和住宿狀況
Excellent location. Stayed before will stay again.
於 2024 年 2 月住了 1 晚

10/10 優異

Nancy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This property was neat tidy and very quite
於 2024 年 2 月住了 1 晚

8/10 不錯

Clive

讚好:整潔度、職員與服務和住宿狀況
The Mantra ticked all the boxes for our stay
於 2024 年 1 月住了 1 晚

10/10 優異

Bobbi

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Park 400 metrrs away at the convention center. It was clean, quiet. Staff helpful on check in. Definitely would stay again. It has a gym, pool and hot tub too but did not use.
於 2024 年 1 月住了 1 晚

6/10 一般

Wendy (Mentone)

讚好:職員與服務和設施服務
Location, staff and public areas of the hotel are great. The room was old and tired. Bathrooms need regrouting or upgrade. Also smelled a bit musty.
於 2024 年 1 月住了 4 晚

6/10 一般

Aurora

家人同遊, 伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
不滿:整潔度
The property was excellent and the staff friendly. Unbeatable location. However, when we arrived late at night to sleep, the sheets and pillowcases on our bed were stained and dirty. We called down and someone came but instead of making the bed, they handed us the sheets, one pillowcase short and expected us to make the bed. She realised this was not ok and then made it herself the best she could, but it was unexpected and disappointing to find dirty sheets at this calibre hotel
於 2023 年 12 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Got a room upgrade which was great. Unfortunately the bedroom had very weak aircon, however, the staff were great and did their best to resolve the matter. The bedroom was right next to the trainline, however, the windows are soundproof so couldnt hear anything. Great location. Good facilities.
於 2023 年 12 月住了 1 晚

8/10 不錯

Suzy

家人同遊
讚好:整潔度、職員與服務和設施服務
Central to south bank parking at convention centre $25 just park and able to walk every where
於 2023 年 12 月住了 1 晚

4/10 欠佳

Kristen

親子同遊
讚好:職員與服務
不滿:整潔度和設施服務
The bath tub area had a significant amount of mould. We asked for the mould to be cleaned, which improved it a very small amount. It was too disgusting to bathe or shower in, so we had to purchase bathroom cleaner and clean it ourselves. The kitchen cupboards stunk of damp/mould so we didn’t use any kitchen utensils. The room needed a deep clean, it was only clean on the surface, look any closer and it was disgusting. Dust piles under the bed. bedroom wardrobe dirty. Balcony was really dirty so didn’t want to sit out there. Good convenient location though. Would not recommend and would never stay again. Needs a big upgrade - old microwave, no smart TV, noisy dryer
於 2023 年 12 月住了 2 晚

6/10 一般

Catherine

讚好:職員與服務
不滿:住宿狀況
於 2023 年 12 月住了 1 晚

6/10 一般

Jennifer

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 7 晚

10/10 優異

Brett

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚

8/10 不錯

Keith

讚好:整潔度、職員與服務、設施服務和住宿狀況
Because i was going to a show at the lyric theatre the mantra is in easy walking distance of train station and qpac where the lyric theatre is located. Room was fine bed was fine also close to sothbank parklands and Brisbane convention centre and museum and goma for anyone interested. Can't comment on food or parking as only went for accommodation purposes.
於 2023 年 12 月住了 1 晚

10/10 優異

Angela

於 2023 年 12 月住了 1 晚

6/10 一般

Roy

讚好:職員與服務
Footpath fronting property and entry needs attention daily. Very dirty. Our shower needed to be cleaned of mould. Patio to rear of Room 420 was a real shock 😳. Absolutely filthy, no attention or cleaning for YEARS! Not usable! Crushed and stiff curtain needs replacing. Room clean. Staff at desk very friendly and efficient.
於 2023 年 12 月住了 2 晚

4/10 欠佳

Michael

伴侶同遊
不滿:整潔度、設施服務和住宿狀況
Windows in room were too dirty to see out ! Room was poorly equipped; looked old and tired. No wine glasses; 2 unmatched glasses and 2 coffee mugs. No cutlery; only 2 teaspoons NO Complimentary on-site parking. Only 2 short-term parkings at entrance in a busy street. No offers of things to see or do. Overpriced. Will definitely not return.
於 2023 年 12 月住了 1 晚

4/10 欠佳

Mickey

家人同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Property is very old, mattresses are extremely dirty.
於 2023 年 11 月住了 12 晚

8/10 不錯

Kelly

讚好:整潔度、職員與服務和住宿狀況
It was good. Staff were really helpful
於 2023 年 11 月住了 1 晚

10/10 優異

Kasey

讚好:整潔度、職員與服務和住宿狀況
Very pleasant stay.
於 2023 年 11 月住了 2 晚

8/10 不錯

Cassandra

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 優異

Luke

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

2/10 很差

Jamie

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Poor service
Twin beds booked, Reception was notified that only one bed was in the room in the afternoon and did not fix it. Said staff had gone home and gave a roll up bed instead. Bathroom mouldy
於 2023 年 11 月住了 1 晚

10/10 優異

Robyn

於 2023 年 11 月住了 1 晚

6/10 一般

Deborah

家人同遊
讚好:職員與服務
於 2023 年 11 月住了 2 晚

2/10 很差

Colin

不滿:職員與服務
Never again
於 2023 年 10 月住了 1 晚

10/10 優異

Elizabeth

讚好:整潔度、職員與服務和住宿狀況
Great location.
於 2023 年 10 月住了 1 晚
Mantra Southbank Brisbane Team 於 2023年10月20日的回應
Hi Elizbeth, Thank you for your great review and we look forward to welcoming you back again soon.

8/10 不錯

Sarah

於 2023 年 10 月住了 1 晚

10/10 優異

Pat

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We came to stay in order to go to the QPAC for a show. It was so convenient to get there from the hotel and we also had a lovely time staying there. The suite we were in was comfortable and had all the essentials for our stay. Thanks to the Mantra and WOTIF.
於 2023 年 9 月住了 1 晚
Gia 於 2023年10月19日的回應
Hi Pat, Thank you for your sharing your feedback! We hope to see you back soon!Kind regards,

10/10 優異

Mary

家人同遊, 親子同遊, 多人同遊
The front desk staff at Mantra Southbank Brisbane display friendly and interested care for all guests as evidenced by their welcoming smiles, their instant acknowledgment of people walking through the foyer (arriving / departing / waiting / sitting / wandering to and fro from a day’s activities etcetc) which reflects on their training to be effortlessly engaging and efficient! The Assistant Manager, Ngon Duong, leads by example and is attentive, helpful and provides assistance to all. The valet parking was particularly useful as it was school holidays, a long weekend and footy grand final time so Southbank was buzzing therefore much easier to utilise the baker service which was organised, prompt and reliable. Further to the front desk staff, the ‘housekeeping’ team was also friendly and helpful ensuring a pleasurable stay. Likewise, the staff in the restaurant (chef, cooks and waiters etc) - provided wonderful food and service! As a family staying in multiple apartments, we were really glad to choose Mantra Southbank Brisbane as the venue really added to our experience: the facilities - pool and gym were used every day; the accommodation was clean, spacious and comfortable; the location across from the river and purpose built recreational spaces, surrounded by various restaurants and near to art galleries and the entertainment precinct was fabtastic, plus near the train station! We would all highly recommend the place, however, the staff are to be highly commended!
於 2023 年 9 月住了 5 晚
Gia 於 2023年10月17日的回應
Hi Mary, Thank you so much for sharing a great review of our hotel and your experience with us.We hope to see you back soon!Kind regards,

10/10 優異

Kasey

讚好:整潔度、職員與服務、設施服務和住宿狀況
Was nice and close to Qpac which was where I was seeing a performance. Close to cafe's. Little bit hard to sleep coz of traffic and bed wasn't entirely comfortable.
於 2023 年 10 月住了 1 晚

10/10 優異

Peter

讚好:整潔度、職員與服務和住宿狀況
Great room. Shower fantastic! Parking arrangements at Southbank not great. Drop off area not great but otherwise 5 stars!
於 2023 年 10 月住了 2 晚
Gia 於 2023年10月17日的回應
Hi Peter, Thank you for taking the time to share your feedback, we are glad you enjoyed your stay!Kind regards,

8/10 不錯

Pam

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Our room was nice however the tiles/grout in the shower needs replacing as it looked mouldy and there was a dirty tissue on the floor near the bed. Everything else was quite nice.
於 2023 年 10 月住了 1 晚

10/10 優異

Baljit (WANNIASSA)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very conveniently located, clean and very friendly staff
於 2023 年 10 月住了 2 晚
Gia 於 2023年10月17日的回應
Hi Baljit, Thank you for your feedback, we are glad you enjoyed your stay. We hope to see you again very soon!Kind regards,

10/10 優異

MaryAnne

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Really enjoyed the stay! Service and staff were great! Thank you !
於 2023 年 9 月住了 1 晚
Gia 於 2023年10月17日的回應
Hi Mary, We greatly appreciate you taking your time to share your positive feedback. We hope to see you again soon!Kind regards,

10/10 優異

GEOFFREY ST

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Right in the middle of Southbank Brisbane - an easy walk to the river, cinemas, Cultural Centre, eateries, etc. A busy weekend with AFL & NRL footy grand-finals but the staff coped with no problems. Highly recommend.
於 2023 年 9 月住了 1 晚
Gia 於 2023年10月17日的回應
Hi Geoffrey, Thank you for your positive feedback!We hope to see you back very soon!Kind regards,

10/10 優異

vivien

讚好:住宿狀況
Comfortable and convenient
於 2023 年 9 月住了 2 晚
Gia 於 2023年10月17日的回應
Hi Vivien, Thank you for sharing your feedback, we are glad you enjoyed your stay. We hope to see you back very soon!Kind regards,

6/10 一般

Claire

伴侶同遊
Car has several new scratches on it from the valet parking. Not impressed at all. Hair in the drain of the vanity and shower floor
於 2023 年 9 月住了 1 晚

6/10 一般

Tony

讚好:整潔度、職員與服務和住宿狀況
The in room dining was a disaster. The meal was served in a cardboard container which maded it impossible to use a knife and fork on the deteriorating base. In any event the knife in particular was incapable of cutting the bread anyway.
於 2023 年 9 月住了 1 晚

8/10 不錯

KWANG HO

於 2023 年 9 月住了 3 晚

10/10 優異

Madeline

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed for one night. Great location! Excellent staff!
於 2023 年 9 月住了 1 晚

6/10 一般

Yeuk Wah

讚好:職員與服務
於 2023 年 9 月住了 3 晚

6/10 一般

Rachel

讚好:整潔度和職員與服務
不滿:住宿狀況
於 2023 年 9 月住了 1 晚