Hi there, I am sorry to hear that you were inconvenienced by noise. Did you report the noise to our night team? I hope the rest of your stay was enjoyable.

hi there, I am so sorry to hear that your experience was not up to your expectations. Would you be able to get in touch with us directly so we can follow up on the disruption.

Hi Mira, Thank you for your review. I am pleased to hear that you had an enjoyable stay and were able to get to The University of Queensland easily. We hope to see you back in the future. Kind regards, Alex B - Guest Relations & Services Manager

HI there, great to have your thoughts here on the hotel and glad you made it up to the rooftop. We are renovating the pool so I'm sure these improvements will be welcomed when they are finished. I would encourage you to join our free loyalty program Le Club as all member enjoy complimentarty WiFi when in house as we know it's so important to be connected when you're traveling. I appreciate you taking the time to share this and hope we can see you again soon. Warm regadrs, Sarah - Guest Relations

Hi Denny. Thank you for your review. I am glad to hear that you had an enjoyable stay overall, however I am sorry your room was a little disappointing. I think you will be happy to know that our Mercure hotel rooms are currently undergoing renovations, starting from the bottom up! I do hope you have the opportunity to visit us again so that you can check out our new rooms! Kind regards, Alex B - Guest Relations & Services Manager

Dear Maria Sylvia Alvarez,Thank you very much for your glowing review of your recent stay at Mercure Brisbane King George Square. We are delighted to hear that you found our staff to be friendly and helpful, and that our central location served you well during your visit. It's fantastic to know that you appreciated the cleanliness and tidiness of our hotel despite its age.We're thrilled that you enjoyed your time with us and that you would highly recommend us to others. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful stay in the heart of Brisbane CBD.Sincerely,Roshit ManmohanFront Office Manager

Dear Emma,Thank you for sharing your feedback with us. We're pleased to hear that overall, you had a good experience during your stay.However, I apologize for any inconvenience caused by the lack of information provided about the security deposit at check-in. We understand the importance of transparent communication, and I regret if this was not effectively communicated to you. Your feedback will be shared with our team to ensure that necessary improvements are made to enhance our check-in process.Additionally, I'm sorry to hear about the issues you encountered with the couch and powerpoints in the room. Maintaining a comfortable and well-equipped environment for our guests is important to us, and I assure you that your comments will be addressed with our housekeeping and maintenance teams to ensure immediate improvements are made.We're glad to hear that you enjoyed the valet parking, the location, and the rooftop bar, and we appreciate your kind words about our staff.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,Roshit ManmohanFront Office Manager

Dear Mitsuru,Thank you for taking the time to share your feedback with us.We're sorry to hear that your stay with us was only average. Our goal is to provide every guest with a memorable and enjoyable experience, and we regret that we fell short of meeting your expectations on this occasion.We hope to have the opportunity to welcome you back in the future and to exceed your expectations on your next visit.Warm regards,Tarunika DasguptaFront Office Manager

Dear Gillian,Thank you for your feedback.We're delighted to hear that you had a good stay with us. Ensuring our guests' satisfaction is our top priority, and we're pleased to know that you enjoyed your time at our hotel.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Natasha,Thank you for your glowing review! We're delighted to hear that our hotel's central location near Queen Street Mall made your stay convenient and enjoyable. It's fantastic to know that you found our hotel to be clean and well-serviced, and that you enjoyed the delicious breakfast at our restaurant.We're also thrilled that our staff could make your experience memorable with their friendly and accommodating service. Providing excellent service and a comfortable environment for our guests is our top priority, and we're pleased to hear that we succeeded during your stay.Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay in the future. Warm regards,Tarunika Dasgupta - Front Office Manager

Dear Graham,Thank you for taking the time to share your feedback. We're delighted to hear that your stay was pleasant. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're pleased to know that we met your expectations.We appreciate your patronage and look forward to welcoming you back.Sincerely,Tarunika DasguptaFront Office Manager

Dear Steven,Thank you for sharing your positive feedback about your recent stay. We're thrilled to hear that you had a great stay at Mercure King George Square.Your satisfaction is important to us, and we appreciate your kind words.We look forward to the pleasure of welcoming you back for another great stay in the future.Best regards,Tarunika DasguptaFront Office Manager

Dear Laura,Thank you for sharing your excellent experience at Mercure King George Square. We are thrilled to hear that everything met your expectations, and we appreciate your high recommendation. It's fantastic to know that you would come back again.Your positive feedback is valuable to us, and we look forward to the pleasure of welcoming you back for another wonderful stay in the future.Best regards,Tarunika DasguptaFront Office Manager

Dear Cathy,Thank you for taking the time to share your positive feedback. I'm delighted to hear that you enjoyed the great location, views, rooftop bar, and pool. It's wonderful that you found the room clean, large, and the staff helpful. We strive to provide a comfortable and memorable experience for our guests, and I'm pleased to know that we met your expectations.Your kind words are appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Ajay,Thank you for sharing your positive feedback about our hotel's great location in the beautiful city of Brisbane. We're delighted to hear that you enjoyed your stay with us. We appreciate your support and look forward to welcoming you back.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Marcelle,Thank you for sharing your positive feedback about our hotel. We're delighted to hear that you enjoyed your stay with us. We appreciate your support and look forward to welcoming you back.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Mohamoud,Thank you for choosing Mercure Brisbane King George Square for your stay. We appreciate your feedback. If there are any specific areas where we can improve or enhance your future stays, please feel free to let us know.We look forward to welcoming you back in the future and providing you with an even more enjoyable stay.Sincerely,Tarunika DasguptaFront Office Manager

Dear Erin,Thank you for taking the time to share your feedback about your recent stay. We're thrilled to hear that you had a good stay at our hotel.Our team strives to provide excellent service and a comfortable environment, and we're pleased to know that we met your expectations.We appreciate your positive comments and look forward to welcoming you back on your next visit.Sincerely,Tarunika DasguptaFront Office Manager

Dear Timmie,We're sorry to hear that your stay did not meet your expectations. Thank you for your feedback, and we hope to have the opportunity to welcome you back for a better stay in the future.Warm regards,Tarunika DasguptaFront Office Manager

Dear Cassie,Thank you for sharing your feedback with us. We appreciate your comments about the room and the need for maintenance. We apologize for any inconvenience you may have experienced. Your feedback is valuable, and it will be shared with our team for review and improvement. We hope to have the opportunity to better serve you in the future.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Mark de,We're sorry to hear that your stay did not meet your expectations. Thank you for your feedback, and we hope to have the opportunity to welcome you back for a better stay in the future.Warm regards,Tarunika DasguptaFront Office Manager

Dear Zanette,Thank you for your review! We look forward to welcoming you back for another enjoyable stay!Best regards,Tarunika Dasgupta Front Office Manager

Dear Gary,Thank you for your review! We look forward to welcoming you back for another enjoyable stay!Best regards,Tarunika Dasgupta Front Office Manager

Dear Jian,Thank you for your review! We look forward to welcoming you back for another enjoyable stay!Best regards,Tarunika Dasgupta Front Office Manager

Dear Graham,Thank you for taking the time to share your feedback with us. We regret to hear that you didn't enjoy the bar upstairs and found limited options for common beers. We appreciate your insights, and your comments will be shared with our team for review and improvement. We value your patronage, and we hope to have the chance to provide you with a more enjoyable experience in the future.Sincerely,Tarunika Dasgupta - Front Office Manager

Thank you for sharing your experience with us.We're thrilled to hear that you enjoyed the convenience of our location and that our reception staff provided helpful assistance upon your arrival. It's fantastic to know that you appreciated our rooftop bar area.Should you have any specific preferences or suggestions for making your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay!Best Regards,Tarunika Dasgupta Front Office Manager

Thank you for sharing your experience!We're delighted that our hotel's location, close to Brisbane's CBD and public transport, was convenient for your visit. Should your travels bring you back to this area, we'd be thrilled to host you again and ensure your stay remains enjoyable.Best Regards,Tarunika DasguptaFront Office Manager

Dear Angela,Thank you for your review! We look forward to welcoming you back for another enjoyable stay!Best regards,Tarunika Dasgupta Front Office Manager

Dear Lauren,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found our rooms clean and fresh, and we appreciate your kind words about our wonderful staff.Your feedback about the overall condition of the hotel is noted, and we are actively working on plans for improvements to enhance the guest experience. We value your input, and your comments will be shared with our team as we strive to make necessary updates.We look forward to the opportunity to welcome you back for an even better experience.Best regards,Tarunika DasguptaFront Office Manager

Dear Maria,We appreciate your positive feedback regarding our hotel's central location. We're thrilled to hear that you found it convenient for exploring the city on foot.Our team is dedicated to providing a comfortable and accessible experience for our guests, and we are delighted that our location contributed to your enjoyment.We look forward to hosting you again and ensuring your next stay is just as enjoyable.Best regards,Tarunika DasguptaFront Office Manager

Dear Binesh,Thank you for taking the time to share your feedback about your recent stay at Mercure Brisbane. We appreciate your candid comments, and we sincerely apologize for the inconveniences you encountered during your visit.It's disheartening to hear about the issues you faced with the TV not working and the delay in our response. We understand the importance of a functioning TV for your overall comfort, and we regret that we did not meet your expectations in this regard. Additionally, we apologize for any shortcomings in the cleanliness of the room and the outdated bathroom.Your comments have been shared with the relevant teams to ensure that the necessary steps are taken to address these issues and prevent similar occurrences in the future. We take your feedback seriously and use it as an opportunity for improvement.Regarding the pricing, we understand your concerns, and we continuously review our rates to ensure they are competitive and reflective of the value we offer. We appreciate your understanding in this matter.We truly value your feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future. Best Regards,Tarunika DasguptaFront Office Manager

Dear Riccardo,Thank you for choosing to stay at Mercure Brisbane, and for providing feedback on your recent experience. We appreciate your positive comments about the cleanliness and comfort of your room. However, we apologize for the oversight regarding the expired milk in the fridge and the untidy hallway outside your room.Rest assured, your feedback will be shared with our team to ensure we address these issues and improve our services. We appreciate your valuable input.We hope to have the opportunity to welcome you back for an improved experience in the future.Best Regards,Tarunika DasguptaFront Office Manager

Dear Sue,Thank you for sharing your positive feedback. We're delighted to hear that you found our location very accessible to shopping and the river. Providing a convenient and enjoyable experience for our guests is our priority, and we're glad to know that you had a positive experience.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Tarunika Dasgupta - Front Office Manager

Dear Peter, Thank you for your review of our Mercure Brisbane King George Square. We appreciate your feedback and value it greatly. We're glad to hear that you enjoyed the staff and set up, and also apologize for any disappointment in regards to the size of the pool. At Mercure Brisbane King George Square, we strive to offer a high quality experience that meets our guests’ expectations. We continually strive to provide outstanding customer service and ensure each guest's stay is comfortable and worry-free. We hope that you enjoyed your time with us despite any inconveniences you may have experienced, and we would like to invite you back soon so that we can demonstrate our commitment to offering excellent service. Thank you again for taking the time to provide us with valuable feedback. Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Cathleen,Thank you for taking the time to share your feedback about your visit to our property. We apologize for the experience you had with the food at our cafe and we are sorry that it was not up to your expectations. While we strive to provide a quality dining experience, we recognize that there may be times when this might not be achieved. At Mercure Brisbane King George Square, we are committed to delivering exceptional hospitality and service standards, and a memorable stay experience for our guests. We are working hard to ensure these standards are always met. Once again, thank you for sharing your thoughts – they are valuable in helping us continue improving our services and products.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Kate, Thank you for taking the time to provide us with your feedback. We appreciate your loyalty and apologize that the recent stay at our hotel was not up to your expectations. Our philosophy is to strive to provide the best possible service and a comfortable stay for our guests, and we sincerely regret that we have fallen short in this instance. We hope to welcome you back in the future so that we have the opportunity to serve you better.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Natalie,Thank you for your review of the Mercure Brisbane King George Square. We are so pleased to hear that you had a great stay. Your feedback is much appreciated. At Mercure Brisbane King George Square, we strive to create a pleasant experience for all our guests with comfortable accommodations and high standards of cleanliness. It is wonderful that you experienced just that during your stay! Thank you for your feedback regarding the times for the pool so that we can have this reviewed.We hope to welcome you back again in the future!Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Guest,Thank you for taking the time to provide feedback on your stay at the Mercure Brisbane King George Square. We are glad that you found the condition and cleanliness of the room satisfactory. We understand that you were having an issue with a transaction error on checking in and out. We take such matters very seriously and thank you for bringing this to our attention. We strive to provide a welcoming atmosphere, and apologize if we did not meet your expectations with the dated room and windows. Rest assured, these matters have been addressed with our housekeeping team so similar issues do not occur in future. Thank you again for your feedback - it is invaluable to us as we continue to improve the quality of our services.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Andrew, Thank you very much for your positive review of our staff, room, and coffee shop. We are grateful for your kind words and appreciate that you chose to stay at the Mercure Brisbane King George Square. We strive to make sure our guests feel welcomed and that their needs are met. We hope to have the opportunity to welcome you back again soon.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Malcolm,Thank you for taking the time to rate your experience at Mercure Brisbane King George Square. We are glad that you had a satisfactory stay with us and we hope to welcome you back soon!Sincerely,Tarunika Dasgupta - Front Office Manager

Dear TRISHA,Thank you for your third visit to Mercure Brisbane King George Square. We are delighted to hear that you appreciate the convenience of the hotel's proximity to the city and transport. Here at Mercure Brisbane King George Square, we strive to provide a quality service that goes beyond expectations and ensuring all our guests’ needs are met. We look forward to welcoming you again soon.Tarunika Dasgupta - Front Office Manager