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奎斯特阿思卡特酒店的評價

4 out of 5
奎斯特阿思卡特酒店
Cnr Lancaster Rd & Duke Street, Ascot Brisbane Suburbs, Ascot, QLD

評價

7.8

不錯

10 分評分，優異；361 則評價中有 113 則" "
8 分評分，不錯；361 則評價中有 148 則" "
6 分評分，一般；361 則評價中有 61 則" "
4 分評分，欠佳；361 則評價中有 26 則" "
2 分評分，很差；361 則評價中有 13 則" "

8.0/10 

整潔度

8.2/10 

職員與服務

7.2/10 

設施服務

7.2/10 

住宿狀況

7.4/10 

環保程度

評價

6/10 一般

Claudine

多人同遊
讚好：整潔度、職員與服務和設施服務
I was put in a room next to a heavy smoker who was very loud well into the early hours and inconsiderate of other guests. The road is quite busy. It was however clean and tidy and close to the airport. Staff were very helpful
於 2024 年 3 月住了 1 晚
Reservation 於 2024年3月9日的回應
Dear Claudine, Thank you for choosing to stay at Quest Ascot and taking the time to provide feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. We always tell our guest to be mindful of the comfort of other guest as well, unfortunately it was not the case this time. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind Regards,Quest Ascot

8/10 不錯

Paul

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We spent one night in transit home, conveniently situated between airport and city
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月5日的回應
Dear Paul, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regards to the location of Quest Ascot, Brisbane. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

10/10 優異

Sandie

於 2024 年 1 月住了 2 晚

6/10 一般

Howard

伴侶同遊
The property is close to Brisbane airport and horse racing venue but needs an overhaul.
於 2024 年 1 月住了 1 晚
Reservation 於 2024年1月14日的回應
Dear Howard, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

10/10 優異

Rebecca

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect
Can’t fault this accommodation - everything was perfect. I will definitely stay again when i’m in Brisbane.
於 2024 年 1 月住了 2 晚
Manager 於 2024年2月13日的回應
Dear Rebecca, Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the overall services provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

8/10 不錯

Trevor

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚

6/10 一般

Eden Academy- Hamilton

家人同遊, 商務旅客
讚好：整潔度和職員與服務
The pillows were not soft and regret not packing my own. Beds with castors are not appropriate for motels, maybe for choldren not adults.
於 2023 年 12 月住了 1 晚
Reservation 於 2023年12月28日的回應
Dear Richard, Thank you for choosing to stay at Quest Ascot and taking the time to provide your valued feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept our sincere apologies that your stay was less than perfect. Please be advised, we have different type of pillows in the cupboard for guest to use. We have discussed your feedback with our team to ensure that such issues do not recur in the future. Thank you again for your feedback. We hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind Regards Quest Ascot

8/10 不錯

Jenny

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nice convenient to Eagle Farm racecourse - only downside was the shower - just a dribble
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月24日的回應
Dear Jenny, Thank you for staying with Quest Ascot and taking the time to share your valued feedback with us. It is very pleasing to hear your positive comments regarding the location of Quest Ascot, Brisbane. However, please be assured that we have addressed the issue regarding the shower in your room, and we will try our best that no other guest had to experience the same issues in the future. We hope your next stay with us be a pleasant one and looking forward to welcoming you back again. Kind regards, Quest Ascot

8/10 不錯

Jenny

讚好：職員與服務
The stay was comfortable. The property interior needs some renovations.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月16日的回應
Dear Jenny, Thank you for your feedback about your recent stay with us at Quest Ascot. We are glad you had a comfortable stay with us. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

6/10 一般

Alison

伴侶同遊
讚好：職員與服務
The service from staff was amazing but unfortunately this was let down by the outdated & noisy rooms from other guests doors slamming & holes in bathroom door not covered up & stains around the place.
於 2023 年 12 月住了 1 晚
Reservation 於 2023年12月18日的回應
Dear Alison, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued feedback with us. We would like to sincerely apologize that you had a negative experience while staying with us. We can assure you that we have addressed the issues you have raised proactively and we will try our best that no other guest had to experience the same issues in the future. We hope your next stay with us be a pleasant one and looking forward to welcoming you back again. Kind Regards, Quest Ascot

10/10 優異

Bob

讚好：職員與服務
於 2023 年 12 月住了 1 晚

6/10 一般

Thomas

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
This is not a 4-star hotel as advertised. The grounds around the pool need to be weeded, and the pool lounge chair covers were stained and wet so that they could not be used. The patio is shared with the unit next to it, so there is not much privacy. Our bathroom door had a hole in the back of it, and the toilet seat needed replacing as it was old and stained. The website is unclear as to the cooking facilities which were only available in the apartment, not the studio. There were doors slamming in the hallway and the noise from the jets landing at the airport was noticeable.
於 2023 年 12 月住了 5 晚
Manager 於 2023年12月12日的回應
Dear Thomas, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. For future reference, we have our staff on site 24/7 and please do not hesitate to contact reception at any time. I believe our team will do everything in their power to solve any issues. We have discussed your feedback with our team to ensure that such issues do not recur in the future. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

10/10 優異

Benjamin

於 2023 年 12 月住了 1 晚

6/10 一般

James

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Arrived after hours but no one would answer the after hours number. The number hung up and eventually after around 15-20mins they responded. Not good enough. Otherwise all was fine.
於 2023 年 12 月住了 1 晚
Reservation 於 2023年12月8日的回應
Dear James, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued feedback with us. We would like to sincerely apologize that you had a negative experience while staying with us regarding to the after hour service team. We can assure you that we have addressed the issues you have raised proactively and we will try our best that no other guest had to experience the same issues in the future. We hope your next stay with us be a pleasant one and looking forward to welcoming you back again. Kind Regards, Quest Ascot

8/10 不錯

Pierre J

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice quiet place off the main roads. Easy walking distance to Racecourse Road shops and restaurants!
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月28日的回應
Dear Pierre, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regards to the location of Quest Ascot, Brisbane. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

6/10 一般

Sarah

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
We stayed in room 6B. It had a broken bathroom door knob which kept locking us out of the bathroom. It happened twice throughout our overnight stay and each time there was someone there to fix it within 15 mins, however it was extremely annoying, especially when busting to go to the toilet! When I pay for a hotel room, I expect to have access to all of it for my entire stay!
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月13日的回應
Dear Sarah, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the bathroom door knob, please accept our deepest apologies for the inconvenience caused. We take this matter seriously and we have proactively raised this issue to the management and also we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

10/10 優異

Brian

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were attentive and so welcoming. I definitely will be coming back again
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月10日的回應
Dear Brian, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regards to our staff effort of Quest Ascot, Brisbane. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

8/10 不錯

john

於 2023 年 11 月住了 2 晚

8/10 不錯

Elizabeth

伴侶同遊
讚好：職員與服務和住宿狀況
Stayed here before, reliable standard, good facility, helpful staff, close to main arterial routes & airport
於 2023 年 10 月住了 2 晚
Manager 於 2023年11月2日的回應
Dear Elizabeth,Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the location of the property and services provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

6/10 一般

Susan

讚好：職員與服務和住宿狀況
不滿：整潔度
🤔
Good enough space and clean but for foul smell as we entered (late, after hours) the toilet had been used with remnants remaining, horrible. The whole place was clean and nice but a used toilet is NOT cool. Great location close to racecourse st. Friendly reception staff earlier in day when we picked up key.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月27日的回應
Dear Susan, Thank you for staying with Quest Ascot and taking the time to share your valued feedback with us. It is very pleasing to hear your positive comments regarding our staff effort and the location of Quest Ascot, Brisbane. However, please be assured that we have addressed the issue you mentioned, and we will try our best that no other guest had to experience the same issues in the future. We hope your next stay with us be a pleasant one and looking forward to welcoming you back again. Kind regards, Quest Ascot

8/10 不錯

sandra

讚好：整潔度
於 2023 年 10 月住了 1 晚

10/10 優異

David

於 2023 年 9 月住了 1 晚

6/10 一般

Mike

商務旅客
讚好：職員與服務
不滿：整潔度和設施服務
The staff were friendly but it's outdated
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月4日的回應
Dear Mike, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

8/10 不錯

Simon

於 2023 年 8 月住了 2 晚

10/10 優異

Kaide

於 2023 年 8 月住了 1 晚

8/10 不錯

Jill

於 2023 年 4 月住了 1 晚

10/10 優異

Tsuneyuki

於 2023 年 7 月住了 3 晚

10/10 優異

Sally

讚好：整潔度、職員與服務和住宿狀況
I would like to thank you so very much for going out of your way to print our travel documents and deliver them to our room. Even though our stay at your motel was very short, it was a pleasurable experience staying with you and we will definitely return. You provided us with exceptional customer service which is very much appreciated. Until next time, Sally and Brad Cook
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月23日的回應
Dear Sally,Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. I will be sure to pass down your wonderful comments to our team. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

10/10 優異

Stephen

讚好：整潔度、職員與服務和住宿狀況
Staff very friendly and accommodating.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月23日的回應
Dear Stephen,Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. I will be sure to pass on your wonderful comments to the team. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

10/10 優異

Vicki

於 2023 年 7 月住了 1 晚
Manager 於 2023年7月23日的回應
Dear Vicki,Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

10/10 優異

barry

於 2023 年 7 月住了 1 晚
Manager 於 2023年7月18日的回應
Dear Barry,Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the services provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

8/10 不錯

Adrian

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 3 晚
Manager 於 2023年7月18日的回應
Dear Adrian,Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the services provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

6/10 一般

Anthony and Christina

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
We have stayed at the property about 4 years ago as very convenient for early morning flight and was fine for a short stay. This time room was clean but very, very tired especially the bed . The poor condition of the bed with a lack of soundproofing meant we had almost no sleep. May be handy to the airport but unless we hear property is upgraded we won’t be staying there again.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月15日的回應
Dear Anthony and Christina, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

8/10 不錯

Jacqueline

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location, handy to amenities
Comfortable stay, friendly and efficient staff
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月13日的回應
Dear Jacqueline,Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regards to the accomodation and staffs at Quest, Ascot. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

6/10 一般

Sandra

讚好：職員與服務
於 2023 年 6 月住了 1 晚

6/10 一般

Ian

不滿：職員與服務和住宿狀況
/
於 2023 年 6 月住了 1 晚

6/10 一般

Lindsay

於 2023 年 6 月住了 3 晚

10/10 優異

Simon

讚好：整潔度、職員與服務和住宿狀況
.
於 2023 年 6 月住了 4 晚

4/10 欠佳

Susan

商務旅客
不滿：整潔度和住宿狀況
Extremely old and very tied , needs a complete refurbishment, bathrooms , carpet, paint and furniture
於 2023 年 6 月住了 1 晚
Reservation 於 2023年6月6日的回應
Hi Susan,Thank you for choosing to stay at Quest Ascot and taking time to provide feedback about your experience.In regards to needs of refurbishment, we have gradually started some renovations from time to time internally and externally. Perhaps on our return you can see even better of Quest Ascot.Thank you and regards,Quest Ascot Management.

10/10 優異

Mary

讚好：整潔度、職員與服務和住宿狀況
very friendly staff. We were also able to get into our room in the morning when we arrived - this doesn't happen at too many properties these days. Walking distance to Eagle Farm for the races and to restaurants. Very quiet.
於 2023 年 5 月住了 1 晚
Manager 於 2023年6月6日的回應
Hi Mary,Thank you for staying with Quest Ascot. It is very pleasing to hear your positive comments with regard to our employee's efforts and the location of Quest Ascot, Brisbane. We look forward to welcoming you again in the near future. Kind regards,Quest Ascot.

8/10 不錯

Stuart

商務旅客
讚好：整潔度、職員與服務和住宿狀況
good stay
於 2023 年 5 月住了 1 晚

6/10 一般

Ju-Han

家人同遊
不滿：整潔度和客房舒適度
於 2023 年 5 月住了 1 晚

8/10 不錯

Serena

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Late night arrival service was good & efficient. Room was clean & comfy. Older style property, convenient location from airport. Only constructive comment would be is the iron surface needs to be cleaned /replaced.
於 2023 年 5 月住了 1 晚
Reservation 於 2023年5月20日的回應
Dear Serena, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regard to the location, cleanliness of the room and late arrival service of Quest Ascot, Brisbane. We have addressed the issue regarding the iron surface and raised proactively, and making sure no other guest had to experience the same issues in the future. Thank you once again for your stay and your feedback and we look forward to welcoming you again in the near future. Kind Regards, Quest Ascot

4/10 欠佳

Tracy

伴侶同遊
不滿：設施服務和住宿狀況
Very old and dated…noisy air con, steep stairs. Asked for ground floor as mobility issues and arriving at night from overseas but got upstairs unit at the furthest point of property. Also not able to get onsite parking as very limited. Booked this weeks in advance.
於 2023 年 4 月住了 1 晚
Reservation 於 2023年5月11日的回應
Dear Tracy, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Please be advised, there's only limited availability on the ground floor, we tried to call you to inform you that we can't keep you on the ground floor, but unfortunately, you didn't answer the phone. Kind Regards, Quest Ascot

10/10 優異

Kenneth

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Close to Eagle Farm racecourse and easy accessibility
於 2023 年 5 月住了 1 晚
Reservation 於 2023年5月9日的回應
Dear Kenneth, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regard to the location of Quest Ascot, Brisbane. Thank you once again for your stay and your feedback and we look forward to welcoming you again in the near future. Kind Regards, Quest Ascot

8/10 不錯

Mondi

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice motel and friendly staff
於 2023 年 4 月住了 1 晚
Reservation 於 2023年4月14日的回應
Dear Mondi, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and we look forward to welcoming you again in the near future. Kind Regards, Quest Ascot

10/10 優異

Greg

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 3 月住了 1 晚
Front Office Team 於 2023年4月28日的回應
Thank you for providing feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the facilities provided. We look forward to welcoming you back to Quest Apartment Hotels soon.Kind Regards, Quest Ascot

8/10 不錯

leanne

於 2023 年 3 月住了 1 晚
Reservation 於 2023年4月17日的回應
Dear Leanne, Thank you for choosing to stay at Quest Ascot and taking the time to provide feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. I have discussed your feedback with our team to ensure that such issues do not recur. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind Regards Quest Ascot

10/10 優異

kym

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 3 月住了 1 晚
Reservation 於 2023年4月17日的回應
Dear Kym, Thank you for providing feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

10/10 優異

Stephanie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location, older style but with good amenity
於 2023 年 3 月住了 1 晚
Manager 於 2023年3月13日的回應
Dear Stephanie,Thank you for staying at Quest Ascot, Brisbane and taking the time to share your experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments .Thank you once again for your stay and your feedback and we look forward to welcoming you again in the near future. Kind Regards, Quest Ascot