Dear Raymond, Thank you for the great review of your stay. My team and I look forward to welcoming you back to the hotel soon. Kind regards, Rui Ozorio Guest Experience Manager

Hello! Thank you for the wonderful score from your stay. My team and I look forward to welcoming you back soon. Kind regards, Rui Ozorio Guest Experience Manager

Dear MY, Thank you for the wonderful feedback from your stay. My team and I look forward to welcoming you back to the hotel. Kind regards, Rui Ozorio Guest Experience Manager

Dear Guest, Thank you for your rating. We hope to welcome you back in the near future. Warm regards, Justin van Grootveld Hotel Duty Manager

We apologize for the inconvenience you experienced with room service with the extended wait times - your patience is upmost appreciated. Thank you for your understanding, and we hope to serve you better next time.

Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our room wonderful, clean, and the beds comfortable. We're also pleased that you appreciated our convenient location close to shopping, food, and entertainment.We look forward to welcoming you back for another wonderful stay in the future!

Thank you for your wonderful review! We're thrilled you enjoyed our rooms and the exceptional service provided by our staff. We're glad we could accommodate your change in plans smoothly. We look forward to welcoming you back soon!

I am glad to hear you had a good stay with us at Rydges Southbank Brisbane and thank you very much for taking time to leave your feedback! I hope we will see you soon!

Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and disappointment you faced during your stay. It's disheartening to hear about the lack of service and miscommunication you encountered, particularly regarding the pool hours and availability of amenities like mugs. Your feedback is incredibly valuable to us, and we will address these issues with our team to ensure that they do not happen again in the future. We understand that these lapses in service marred your experience, and we truly regret any frustration they caused. Please know that your concerns have been heard, and we are committed to improving our services to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the high standard of service we aim to provide.

Good morning Diana,Thank you for staying with us again at Rydges South Bank and so glad to hear that you enjoyed your stay. We greatly appreciate the feedback and hope to welcoming you back again soon.Kind regards,Katelyn Newman

Thanks for your feedback Michelle!

Thank you for your wonderful feedback! We're thrilled to hear that you loved your stay at Rydges Southbank Hotel and that you would recommend us to others. Your satisfaction is our priority, and we're delighted that you were very happy with the hotel and your room. We appreciate your recommendation and look forward to welcoming you back on your next visit.

Thank you for your feedback Marcus!

Thank you for your feedback Daryl!

Thank you for your feedback Jun!

Thank you for your feedback!

Thanks for your feedback Koyu!

Thank you for your feedback Carolyn!

Thank you for your feedback Rebecca!

Thanks, Amir, for your patience and understanding during the school holidays. It certainly can be challenging with the influx of visitors to the city especially during times where we haven't been advised of arrival times. We will endeavor to review your feedback for the future.

Hi Edison, Thank you for your review. The hotel does not provide self parking however there are several car parks located a stones throw from the hotel that can cater to your self parking requirements. We hope to see you back in the future!

Thank you for your feedback!

Dijana, we appreciate your detailed account of your recent stay with us. While we understand the challenges posed by the unexpected power outage, we find it disappointing that despite receiving a full refund, your experience led to a negative review. Your refund was already processed, as noted in my email on 19th January 2024. Recognising your frustration with the refund processing times as these differ from financial institution. Should you have additional questions or require further clarification, please don't hesitate to reach out.

Thank you for sharing your experience with us. We apologise for any miscommunication regarding the valet parking charges. Our team strives to provide clear and transparent information to all our guests, and we regret if there was any confusion in this instance. While we understand your concerns, please note that our valet parking pricing is in line with other hotels in the area. However, we will review our communication processes to ensure that all guests are fully informed of any additional charges. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

Thank you Christina for your review!

Hi Michael. Thanks for your feedback on your stay with us. We hope to see you back with us again in the future!

Thanks for your feedback Carole!

Thanks Patrick for your feedback!

Thanks for your review Danielle!

Thanks for your review Mark!

Hi Georgina, Thanks for your feedback on your recent stay with us. Pleasing to read that the team looked after you during your stay. Will look into your feedback around the housekeeping items. We hope to see you back with us again soon!

Hi Rosanne, Thanks for your feedback on your recent stay. I'm pleased to read that you had a wonderful stay with us. Our Engineering team have been working on the colouration of the pool as a direct result of one pump failing which has since been rectified - I apologise for the inconvenienced. We hope you had a safe onward journey and look forward to welcoming you back in the future!

Hi James - Thanks for your rating!

Hi Liz - Thanks for you rating!

Hi Rosanne, Thanks for your rating!

Hi David, Thank you for your feedback on your recent stay with us. It's disappointing we fell short on your expectations and delivery of items. I sincerely apologise and hope we can welcome you back in the future to truly showcase our service flair and customer service.

Hi Michael. Thanks for your feedback regarding the tap in the bathroom. We will review your comments along with our Engineering team. We hope you had a safe onward. travel.

Hi Hannah, Thanks for you rating!

Hi Robert - Thanks for your rating!

Hi Thomas. Thanks for your feedback!

Hi Alice. If you wish to discuss your feedback please reach out.

Hi anonymous. Thanks for your feedback. We appreciated your patience during this unprecedented time as you can understand was beyond our control. The entire team alongside Energex worked tirelessly in restoring power as soon as possible. If you wish to discuss your concerns further, please do reach out.

We apologise for the inconvenience caused by the power and water outage during your stay. We regret any lack of communication and understand your frustration. Your feedback is valuable, and we'll work to improve our procedures. We hope for the chance to provide a better experience in the future.

Hi Jesse, Thanks for your feedback and understanding during this unprecedented time. The entire team, alongside Energex worked tirelessly in restoring power and navigated this uncharted time. We hope you had a safe onward travel.

Hi Nader - Thanks for your feedback around Valet Parking. We have found, after review of similiar offerings in other hotels in the area and across Brisbane that 55 a night is in line with the industry standard. For those budget minded travelers, we do recommend parking at the Convention center which is cheaper or alternatively street parking which can be found on the Brisbane City Council Website. We hope you had a safe onward travel.

Hi Amir, Thanks for your feedback. There seems to be some things missing in your review and if you would like to discuss this further, please do reach out.

Hi James - Thanks for your feedback!

Hi Gary, Thanks for your feedback. We hope you have a safe onward travel.

Hi David, Thanks for your candid feedback on your recent stay with us. Unfortunately, as you can appreciate, the power outage was beyond our control and our team, alongside Energex worked tirelessly to restore power to the hotel. Whilst it is not what we anticipated; we appreciated your patience during this as we the whole team worked through this unprecedented time.