3 個室外泳池；躺椅
查看供應

坎昆凱悅茲瓦酒店 的評價

4.5 out of 5
坎昆凱悅茲瓦酒店
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO

評價

9.2

卓越

10 分評分，優異；1849 則評價中有 1453 則" "
8 分評分，不錯；1849 則評價中有 231 則" "
6 分評分，一般；1849 則評價中有 52 則" "
4 分評分，欠佳；1849 則評價中有 40 則" "
2 分評分，很差；1849 則評價中有 73 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.4/10 

環保程度

評價

4/10 欠佳

beibei

於 2023 年 12 月住了 3 晚
Sincerely, with the Service from the Heart. 於 2024年1月17日的回應
Dear Beibei,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 優異

FENG

於 2023 年 12 月住了 2 晚
Sincerely, with the Service from the Heart. 於 2023年12月27日的回應
Dear Feng,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

6/10 一般

Xuejing

讚好：整潔度、職員與服務和住宿狀況
According to the price, the food could be better. All the restaurants are serving similar food.
於 2023 年 11 月住了 6 晚
Sincerely, with the Service from the Heart. 於 2023年12月2日的回應
Dear Xuejing,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

8/10 不錯

ruimin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
should approve food quality at French restaurant and trade wings
於 2023 年 11 月住了 3 晚
Sincerely, with the Service from the Heart. 於 2023年11月24日的回應
Dear Ruimin,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Xiaojuan

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 3 晚
Sincerely, with the Service from the Heart. 於 2023年11月24日的回應
Dear Xiao,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Yanyu

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 3 晚
Sincerely, with the Service from the Heart. 於 2023年12月5日的回應
Dear Yanyu,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

chen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
very good
於 2023 年 10 月住了 1 晚
Sincerely, with the Service from the Heart. 於 2023年10月18日的回應
Dear Chen,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

ChunDong

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2023 年 10 月住了 5 晚
Sincerely, with the Service from the Heart. 於 2023年10月11日的回應
Dear ChunDong,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Sky

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 6 晚
Sincerely, with the Service from the Heart. 於 2023年8月30日的回應
Dear Sky, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

2/10 很差

XUEMEI

於 2023 年 8 月住了 3 晚
Sincerely, with the Service from the Heart. 於 2023年9月12日的回應
Dear Xuemei,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

8/10 不錯

Yuehua

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location of the hotel is very good, the environment is first-class. The service is also very good. It happened to be my birthday on the second day of my stay. The hotel also thoughtfully prepared a small cake for me and arranged balloon roses in the room. I feel very pleasantly surprised. I appreciate everything they do
於 2023 年 8 月住了 3 晚
Sincerely, with the Service from the Heart. 於 2023年8月22日的回應
Dear Yuehua,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

4/10 欠佳

Jianyang (Irvine)

家人同遊
不滿：職員與服務和住宿狀況
眼镜遗留在餐厅，就丢了！海鲜自助不新鲜！海滩好的位置都是收费的，带小孩入住的区域房间像是快捷酒店，这是五星级该有的样子？？好吃的需要另付费！真的很差！不推荐！
Sincerely, with the Service from the Heart. 於 2023年6月20日的回應
Dear Jianyang, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 優異

Xuejian

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very vey nice
於 2023 年 5 月住了 4 晚
Sincerely, with the Service from the Heart. 於 2023年6月6日的回應
Dear Xuejian,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

weifang

於 2023 年 4 月住了 3 晚
Sincerely, with the Service from the Heart. 於 2023年5月17日的回應
Dear Weifang,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Bizhen

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I like it
於 2023 年 4 月住了 4 晚
Sincerely, with the Service from the Heart. 於 2023年4月14日的回應
Dear Bizhen,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

8/10 不錯

Meng

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 2 月住了 5 晚
Sincerely, with the Service from the Heart. 於 2023年4月14日的回應
Dear Meng,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

paris

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Every things！
於 2023 年 1 月住了 4 晚
Sincerely, with the Service from the Heart. 於 2023年1月25日的回應
Dear Paris,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Ting

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
每个人都非常的nice 食物也不错 很开心
Sincerely, with the Service from the Heart. 於 2022年12月20日的回應
Dear Ting,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

xiaoqing

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
全是优点的酒店。被照顾的很好
於 2022 年 10 月住了 4 晚
With Service from the Heart ♥ 於 2022年10月8日的回應
Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you.It would be an honor to have you back for another great stay.Sincerely,

8/10 不錯

qianqian

讚好：整潔度、職員與服務和住宿狀況
於 2022 年 9 月住了 4 晚

10/10 優異

Jia

家人同遊
讚好：住宿狀況和客房舒適度
下次还是选择这家酒店，很方便，
於 2022 年 9 月住了 4 晚
Service from the heart 於 2022年9月12日的回應
Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you.It would be an honor to have you back for another great stay.Sincerely,

10/10 優異

Ying

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
perfect !
於 2022 年 8 月住了 6 晚
With Service from the Heart ♥ 於 2022年9月5日的回應
Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you.It would be an honor to have you back for another great stay.Sincerely,

10/10 優異

Yi

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
各方面都很好，吃喝玩乐一应俱全。
於 2022 年 8 月住了 3 晚
With Service from the Heart ♥ 於 2022年8月29日的回應
Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you.It would be an honor to have you back for another great stay.Sincerely,

10/10 優異

jie huai

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
breadfast is fantastic！
於 2022 年 8 月住了 4 晚
Service from the heart 於 2022年8月27日的回應
Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you.It would be an honor to have you back for another great stay.Sincerely,

10/10 優異

Lei

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good service!
於 2022 年 7 月住了 6 晚
With Service from the Heart ♥ 於 2022年8月6日的回應
Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

8/10 不錯

Haibo

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
方便，唯一不好的就是房间小一点
於 2022 年 7 月住了 4 晚
With service from the heart ♥ 於 2022年8月5日的回應
Thank you for your feedback. It would be an honor to have you back for another great stay. Sincerely,

10/10 優異

Xiucai

讚好：整潔度、職員與服務和住宿狀況
於 2022 年 6 月住了 3 晚

10/10 優異

Li

讚好：職員與服務、設施服務和住宿狀況
於 2022 年 6 月住了 3 晚

10/10 優異

Mi

親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Service is great,people work there so nice
於 2022 年 3 月住了 4 晚
With service from the heart ♥ 於 2022年4月8日的回應
Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

10/10 優異

Yaqin

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Everything is great and I will go back
於 2022 年 2 月住了 4 晚
With service from the heart ♥ 於 2022年2月16日的回應
Thank you for your review of your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

10/10 優異

Bo

家人同遊
讚好：職員與服務、設施服務和住宿狀況
very good。
於 2021 年 12 月住了 3 晚
Hyatt Ziva Cancun 於 2021年12月24日的回應
Thank you for your review for your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay.

10/10 優異

Zhaohui

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
很人性化，热情周到！
於 2021 年 12 月住了 5 晚
Hyatt Ziva Cancun 於 2021年12月20日的回應
Thank you for your review for your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay.

10/10 優異

Lorene

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice clean hotel. Staff was excellent. Great customer service!
於 2024 年 4 月住了 4 晚
Sincerely, with the Service from the Heart. 於 2024年4月23日的回應
Dear Lorene,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Gagandeep

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Sincerely, with the Service from the Heart. 於 2024年4月23日的回應
Dear Gagandeep,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Karina

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Sincerely, with the Service from the Heart. 於 2024年4月23日的回應
Dear Karina,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Kimberly

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My family and I had a great time- a beautiful resort with good dining options and plenty of things to do. The Habanero seafood restaurant was a favorite of ours and the hospitality across the resort was top-tier. Overall great first time stay at a Hyatt and we would definitely go back and stay at other Hyatts.
於 2024 年 4 月住了 3 晚
Sincerely, with the Service from the Heart. 於 2024年4月22日的回應
Dear Kimberly,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

inderjit

讚好：整潔度、職員與服務和住宿狀況
Everything is perfect there!! We recommended to our family and friends!!
於 2024 年 4 月住了 4 晚
Sincerely, with the Service from the Heart. 於 2024年4月22日的回應
Dear Inderjit,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Veronica

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel
於 2024 年 4 月住了 3 晚
Sincerely, with the Service from the Heart. 於 2024年4月22日的回應
Dear Veronica,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

8/10 不錯

song yi

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Sincerely, with the Service from the Heart. 於 2024年4月22日的回應
Dear Song,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Hye

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Samantha who works in Tradewind gave us most wonderful service. We will be back with my in law family this October. Thank you!! Hyatt Ziva You guys are great !!!
於 2024 年 4 月住了 5 晚
Sincerely, with the Service from the Heart. 於 2024年4月20日的回應
Dear Hye,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Kseniya

於 2024 年 4 月住了 6 晚
Sincerely, with the Service from the Heart. 於 2024年4月19日的回應
Dear Kseniya,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Ning

讚好：整潔度、職員與服務和住宿狀況
good
於 2024 年 4 月住了 4 晚
Sincerely, with the Service from the Heart. 於 2024年4月17日的回應
Dear Ning,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Fangyu

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was overall very pleasant to stay here as everything is PERFECTO!
於 2024 年 4 月住了 4 晚
Sincerely, with the Service from the Heart. 於 2024年4月16日的回應
Dear Fangyu,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Dialys

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Sincerely, with the Service from the Heart. 於 2024年4月17日的回應
Dear Dialys,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

2/10 很差

Binh Chau

親子同遊
不滿：職員與服務和住宿狀況
food is lack of choice, staff is unprofessional! be ware of this hotel! we never come back
於 2024 年 4 月住了 3 晚
Sincerely, with the Service from the Heart. 於 2024年4月15日的回應
Dear Binh,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

2/10 很差

Benyamin

家人同遊
讚好：整潔度
不滿：職員與服務
Our weekend trip to Hyatt Ziva in Cancun was meant to be a special celebration for my sister's birthday, but it turned into a distressing experience. On the last night, a security officer falsely accused us of smoking on the balcony, which we categorically denied. Despite offering to allow them to inspect the room to prove our innocence, they refused. The situation escalated when the security officer tried to make me sign a $600 citation and even threatened to evict us if I didn't comply. The hotel called the police, and I was forced to sign the citation under duress to avoid my entire family being taken to jail. Even after signing, we were still evicted and had to find alternative accommodation late at night. The staff's handling of the situation was unprofessional and showed a complete lack of empathy. This experience not only ruined our vacation but also caused significant stress to my elderly mother. I cannot recommend Hyatt Ziva in Cancun under any circumstances due to the appalling treatment we received. This hotel has tarnished our vacation and left us with an enduring negative impression of the brand. Avoid this hotel at all costs.
於 2024 年 4 月住了 3 晚
Sincerely, with the Service from the Heart. 於 2024年4月18日的回應
Dear Benyamin,Thank you for your comments.Unfortunately, being a family friendly resort our policies about smoking are very adamant. Rules are explained and signed upon check-in. Also, bad behaviour towards the team is penalized with eviction as explained before as well, this with purpose of keeping an ambiance of mutual respect.We are going to share this feedback with our respective teams to reinforce our policies.

8/10 不錯

Hui Ci

讚好：整潔度和職員與服務
於 2024 年 4 月住了 6 晚
Sincerely, with the Service from the Heart. 於 2024年4月15日的回應
Dear Hui,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Robin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely.
於 2024 年 4 月住了 5 晚
Sincerely, with the Service from the Heart. 於 2024年4月12日的回應
Dear Robin,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Marcela (Downey)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hyatt Ziva Cancun was an incredible experience. The staff is mazing, everyone there makes you feel welcomed. The food was great no complaints, our favorite was Tres Cervezas, chef Maritza and chef Martin along with our server Josue and Felix always went above and beyond. I miss this place already. My family will be back in soon.
於 2024 年 3 月住了 5 晚
Sincerely, with the Service from the Heart. 於 2024年4月8日的回應
Dear Marcela,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 優異

Satoshi

讚好：整潔度、職員與服務、設施服務和住宿狀況
All foods, faclity and service are very exellent.
於 2024 年 4 月住了 3 晚
Sincerely, with the Service from the Heart. 於 2024年4月8日的回應
Dear Satoshi,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.