评分基于 442 条真实点评
3.4 客房清洁度
3.5 服务和员工
3.2 客房舒适度
3.4 酒店条件
Expedia 真实点评
用户：真实旅客
发布日期：2024年2月15日
用户：真实旅客
发布日期：2024年1月30日
Sleep
用户：真实旅客
发布日期：2024年1月18日 发布在：Hotels
用户：真实旅客
发布日期：2024年1月14日
用户：真实旅客
发布日期：2024年1月14日
Staff were welcoming and accommodating
酒店管理层的评论
2024年1月14日，回复：酒店管理层 Hotel Management
Dear Erinne, We take pride in the genuine hospitality and level of service provided by our associates. It always brings us joy to see their efforts recognized and when guests share how welcome they felt during their stay. Reviews like yours reinforce the high standards we aim to meet for every guest. We were honored to have you as our guest at Extended Stay America, and we hope to see you again soon.Sincerely,Hotel Management
用户：真实旅客
发布日期：2024年1月13日
用户：真实旅客
发布日期：2024年1月13日 发布在：Hotels
The room i was given was the accessibility room. When i called the front desk to ask for another room, non accessable but with 2 beds. He was rude and said nope I can not change. There were no cups, plates, bowls or any kitchen items. No hairdryers.
Staff was not helpful nor friendly during check-in. Breakfast was only oatmeal packets and coffee/tea/hot chocolate. Very disappointing experience.
酒店管理层的评论
2024年1月14日，回复：酒店管理层 Hotel Management
Dear Michelle, Thank you for your recent stay and for sharing your comments about our hotel. Please accept our apology for the service you received from our staff. We aim to provide the best customer service possible, and we regret not meeting this expectation. We do try to honor the room requests; however, there are times when we do not have the room unoccupied and available. We offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We will share your feedback with our front desk staff to ensure we communicate our services and amenities during guests' arrivals. Thank you for being our guest, and we hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management
用户：真实旅客
Good hotel
发布日期：2024年1月4日 发布在：HotelsHotel was good place to stay while in town for work definitely will stay again if in the area on business
用户：真实旅客
发布日期：2024年1月3日
As soon as we walked into the reception we perceived the smell of weed, it was very notorious that the receptionist was under the influence, but we had to sign a paper stating that we were not going to smoke in the room. When we got into the room there were roaches on the wall, the floor, kitchen counter tops and sink.
I do not recommend this hotel at all.
酒店管理层的评论
2024年1月9日，回复：酒店管理层 Hotel Management
Dear Orlando Chavez, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
用户：真实旅客
发布日期：2023年12月21日 发布在：Hotels
