The reception was keen and warm but can't manage to organize the same room for two different bookings for the consecutive days is a bit disappointing. The second check in took more than 15 minutes . Overall, it's a comfortable room for two nights to stay in Cardiff though there was no water supply for the second night as the road was under sudden maintainence.
Heard that a receptionist made fun of a lady customer who was very polite but spoke broken English. The room is neat but the kettle and ac were not working. The bar was not open on time and I couldnt get my welcoming drink.