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卡塔赫納凱悅攝政酒店的評價

4.5 out of 5
卡塔赫納凱悅攝政酒店
Carrera 1 No 12-118, Cartagena, CO

評價

9.2

卓越

10 分評分，優異；1295 則評價中有 1018 則" "
8 分評分，不錯；1295 則評價中有 145 則" "
6 分評分，一般；1295 則評價中有 50 則" "
4 分評分，欠佳；1295 則評價中有 37 則" "
2 分評分，很差；1295 則評價中有 45 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Rosa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Thanks for the great service
於 2024 年 4 月住了 3 晚

8/10 不錯

Hugo Agustin

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚

10/10 優異

michael

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 6 晚

10/10 優異

SHAQUANA J

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very convenient location, bocogrande mall is right next door, old city about 7 min drive without traffic, beach in back yard . Staff & hotel is 10/10 always willing to help only complaint is the welcome watermelon drink needed to be on the menu
於 2024 年 4 月住了 4 晚

10/10 優異

Justin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We liked the good accessibility, the very nice swimming pools, the smiley and reachable personnel. We were « sad » about the window cleanliness of our room for the first two nights as the bay view is incredible to watch from there. However it got cleaned for the remaining two nights.
於 2024 年 4 月住了 4 晚

10/10 優異

Andrea

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing staff. Very clean
於 2024 年 3 月住了 5 晚

8/10 不錯

Steven

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 6 晚

10/10 優異

Ramon Zenen

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
I’m not big on writing reviews but I must say the Hyatt Regency in Cartagena was one of the best I’ve stayed in. It’s beautiful inside and out, the staff is so polite and welcoming. From the minute you walk in they treat you with the upmost respect, while we were checking in a gentleman came over with refreshing drinks (a watermelon juice) that was delicious. We got there around 2pm and they had our room ready. We had a ocean view room and I must say it was spotless all around!! I was very impressed at the breakfast lounge, not only did they service American style breakfast but they also had Colombian breakfast. Rice, beans, meat, eggs any style, waffles, pancakes, different juices, yogurts, cereal, bread, pastries, etc… You can also order from a menu if you wanted a sandwich or omelette. This is what I would call a real continental breakfast. LENY our server at breakfast was the absolute best!! Right next to the Hyatt they have Bocagrande plaza which is a mall and you can find everything there or just take a short walk downtown or the Center. We walked all the way down to the Laguito and back shopping on the carrera 3 and spent our nights in the center. You absolutely can’t go wrong about the Hyatt in Cartagena!!! 5 stars for me
於 2024 年 4 月住了 4 晚

10/10 優異

Elizabeth

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Felix (chelsea)

於 2024 年 3 月住了 2 晚

10/10 優異

angela

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
First time staying at this property and I was so impressed. Everyone is so professional the food at the restaurant is amazing. I had the executive suite which was huge and beautiful with the most amazing views. I felt so safe. They always made sure taxis were available. I felt spoiled at this hotel and will def come back.
於 2024 年 4 月住了 3 晚

10/10 優異

Dexter

讚好：整潔度、職員與服務和住宿狀況
The location, food and transportation was great.
於 2024 年 4 月住了 3 晚

10/10 優異

Rosabel Sanchez

Excellent
於 2024 年 4 月住了 3 晚

10/10 優異

Antonio

讚好：整潔度、職員與服務、設施服務和住宿狀況
This place was truly amazing. It exceeded our expectations in every way. The staff was welcoming and helpful. The food was delicious. Our favorite meal of the trip was the ceviche in the hotel restaurant. We will definitely recommend the Hyatt to our friends and family.
於 2024 年 4 月住了 5 晚

10/10 優異

Alice

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly reliable staff only language barrier was a huge problem.
於 2024 年 4 月住了 3 晚

10/10 優異

Nishalle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bien
於 2024 年 3 月住了 3 晚

10/10 優異

Angie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved everything about the hotel. Service was excellent, Mayra at the front desk was beyond amazing! Thank you for an amazing experience
於 2024 年 4 月住了 2 晚

10/10 優異

patricio (Miami)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The stay was very pleasant and the staff was extremely attentive and friendly, but they cheated me with a room, I had Three reserved and they only gave me two without refunding the money for the third and no explanation at all.
於 2024 年 3 月住了 3 晚

8/10 不錯

Britton

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was nice and very clean. All the staff was nice and friendly also. Room service and restaurant in hotel was the downfall food wasn’t good. If you’re like me that didn’t matter you can walk or take $4usd cab rides to some really good restaurants and for that reason I would stay there again. Pool was also very clean.
於 2024 年 3 月住了 3 晚

10/10 優異

wyclif e

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property is very convenient and nice. Just be aware that you will not get room cleaning service daily unless you requested. Other than that, very nice hotel
於 2024 年 3 月住了 3 晚

6/10 一般

linda

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
I like the hotel ,, everyone was super nice.
於 2024 年 3 月住了 4 晚

10/10 優異

Aura Veronica

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Professional, polite, knowledgeable staff always exceeding expectations to accommodate guest needs. Highly recommend this hotel.
於 2024 年 3 月住了 5 晚

10/10 優異

Glorisel

於 2024 年 3 月住了 3 晚

10/10 優異

manuel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo muy bueno trabajadores en general maravilloso Luis en lobby Lennys y Carlos en el restaurante todo muy bueno
於 2024 年 3 月住了 5 晚

10/10 優異

Roderick

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very clean, responsive and friendly.
於 2024 年 3 月住了 4 晚

10/10 優異

hector

讚好：整潔度、職員與服務和住宿狀況
Fabulous staff
於 2024 年 3 月住了 1 晚

10/10 優異

Neil k

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
5 star service! I would come back in a heartbeat,
於 2024 年 3 月住了 7 晚

4/10 欠佳

Edison

商務旅客
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Property under construction
於 2024 年 1 月住了 2 晚

2/10 很差

Ashley

多人同遊
不滿：職員與服務和設施服務
bad experience with front desk - charged us for "extra people in thr room" even though we paid inn full for a 2 bed 4 person room
於 2024 年 3 月住了 4 晚

10/10 優異

Kenneth

讚好：整潔度、職員與服務、設施服務和住宿狀況
Unique is the view. Across from the Naval facility. View of the ships. What was not to like was someone drilling concrete doing a repair and it echoed forever all across the hotel. Other than that, this is a true 5 star gem. Love it!
於 2024 年 3 月住了 1 晚

10/10 優異

ary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice property , awesome views , nice and comfortable room
於 2024 年 3 月住了 1 晚

8/10 不錯

Richny

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚

10/10 優異

Lou

讚好：整潔度、職員與服務和設施服務
The Hyatt is a beautiful property. The staff are amazing and the food is great. This was my second time there and i look forward to going again.
於 2024 年 2 月住了 4 晚

10/10 優異

Monique (bROOKLYN)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

10/10 優異

Bharat

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 5 晚

10/10 優異

Pilar

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I LIKE THAT Is very clean and all staff are very friendly and helpful.
於 2024 年 2 月住了 1 晚

6/10 一般

Evelyn (basking ridge)

讚好：整潔度和住宿狀況
Hotel is beautiful and clean. Did not like the beach across from the hotel. It looked dirty and too many people trying to sell you something at all times.
於 2024 年 2 月住了 6 晚

10/10 優異

Kenneth

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Personnel made you feel like family
於 2024 年 2 月住了 5 晚

10/10 優異

Jennifer

讚好：整潔度、設施服務和住宿狀況
Fantastic location close to all things Cartagena. The walled city is a 15 minute walk away and the beaches of Bocagrande start right outside the hotel. The staff is friendly and amazing and go above and beyond.
於 2024 年 2 月住了 3 晚

10/10 優異

Paul

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great sunset from infinity pool.
於 2024 年 2 月住了 1 晚

8/10 不錯

Dominique

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚

10/10 優異

Obson

讚好：整潔度、職員與服務、設施服務和住宿狀況
5 stars
於 2024 年 1 月住了 2 晚

10/10 優異

MICHAEL L

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very accomidating and friendly. The bar tenders were outstanding.
於 2024 年 1 月住了 4 晚

10/10 優異

Arelis

讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was amazing, however a few things need to be fixed : - our room phone was not working - no ice machine on our floor - no access to the ice machine on the bottom floor due to renovation and no access to the floor above - reading light was blinking ( they were able to fix that ) - The fridge in the room was not cooling enough.
於 2024 年 2 月住了 3 晚

4/10 欠佳

Shanae

多人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
Overall the property was beautiful but the surrounding area was ok. The hotel food offered variety and the taste was decent. My hiccup with staying here was the inconsistency in customer service. At check in the host told me no parties in the room and guests had to be in the lobby. But my best friend who checked in later did not receive the same speech that I did. On day 2 the hosts profiled one of my friends and demanded that he show his passport in order to get upstairs to visit with us. I asked me best friend if they received the same speech at check in about guests being in the lobby only and she said no. As a matter of fact our mutual friend who was profiled has already been to our rooms a few times over the 24 hours. So we were confused if the guests policy that I received was even a real thing. Lastly on my last day the hostess at the podium at the restaurant stopped me (only) and asked me my room number and explained the entire ordeal for how breakfast was setup. I was confused be I had already been to breakfast a few times over my 5 day stay. So I sat down and started my breakfast. My best friend meets me and I asked her if the hostess gave her a speech and she said no. She just walked right in like we had been doing all weekend. So I will tell anyone thinking of staying here that if you look like Gabrielle Union and Dawayne Wade, you will receive questionable service. If you look like Boris Kudjoe and Nicole Parker then you will be treated excellently.
於 2024 年 1 月住了 4 晚

10/10 優異

jose

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good experience
於 2024 年 1 月住了 2 晚

10/10 優異

Nadean

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lidia make out check in process soo easy!! We were lucky again to have her as our checkout person! From we entered the building the guy at the front door welcomed us, we then was greeted by navier who took us to get checked in, then took us to our rooms with our luggage, he also shared with us some great restaurants and things to do in Cartagena, Lidia was amazing!! After checking in , while settling into our room we heard our room door bell ring, it was a birthday dinner invitation! Listen let me tell you!!! We did accept the invitation but also made reservations outside of the hotel because we wasn’t sure if the dinner would’ve been what we expected for a birthday dinner! But let me tell you!!! This dinner was A if I could’ve given a 10star I would!! It was everything that we didn’t expect it to be! Our server was great! She recommended great options for us! I completely forgot her name but she was great! For the dinner we got appetizer we get a variety of different little finger food it ! It was soo much we couldn’t eat our dinner we had to take it to our room, the appetizers filled us up! We also got dessert we tried a warm cake thingy with hot fudge in the middle and ice cream on the side!! That was great! And we got drinks! Overall our experience at the Hyatt Regency Cartagena was over 10 stars!! House keeping was great! I love the fact that you can only take the elevator to the floor you are staying on and the restaurant, bars and pools. Will definitely staying again
於 2024 年 1 月住了 6 晚

10/10 優異

James

家人同遊
讚好：整潔度、職員與服務和設施服務
Great Stay and Great Staff. Highly recommend
於 2024 年 1 月住了 7 晚

10/10 優異

Veronica

讚好：整潔度、職員與服務和住宿狀況
Great place, close to old town 👌 and amazing views 👌
於 2024 年 1 月住了 2 晚

4/10 欠佳

dr.Rita

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
You have to cross a road (with a lots of traffic) to get to the beach. It is a public beach and I they don't allow you to swim. WiFi was poor, althogh I noticed them twice. There was a loud noise many times from 8.a.m. and they didn't lnow where did it came from. There is also reconstruction with a lot of noise. Food is average and not too many choices. Staff is helpful and kind, but with all of that, it doesn't help.
於 2024 年 1 月住了 7 晚