住宿內酒吧

克里夫蘭東北曼圖爾假日酒店 (IHG 旗下酒店)的評價

3 out of 5

評價

8.4

很好

10 分評分,優異;621 則評價中有 272 則" "
8 分評分,不錯;621 則評價中有 215 則" "
6 分評分,一般;621 則評價中有 87 則" "
4 分評分,欠佳;621 則評價中有 28 則" "
2 分評分,很差;621 則評價中有 19 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.6/10 

設施服務

8.4/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Parker

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice staff and clean room!
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月7日的回應
Hello Parker,We're delighted to hear about your positive experiences with our staff and rooms! Your satisfaction is our priority, and we value your feedback. If you have more to share, please don't hesitate to reach out to us directly.

10/10 優異

Ryan

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff, very clean, close to so much!
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月5日的回應
Hello Ryan,We're thrilled you had a positive experience with our staff and enjoyed our convenient location. Thank you for acknowledging our cleanliness standards. Your feedback is valuable to us and we look forward to welcoming you back in the future.

10/10 優異

Dejunte

於 2024 年 2 月住了 1 晚
Manager 於 2024年2月27日的回應
Hello Dejunte,We're joyful to hear you had a wonderful experience at our hotel! Should you have any feedback to share, please don't hesitate to reach out so we can ensure we meet all your expectations in the future.

10/10 優異

Shelley

I enjoyed a nice stay
於 2024 年 2 月住了 3 晚
Manager 於 2024年2月17日的回應
Hello Shelley,We are pleased to hear that you had a pleasant stay with us. Your feedback is greatly appreciated as we strive to provide excellent service to all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us!

6/10 一般

Mark

於 2024 年 2 月住了 1 晚
Manager 於 2024年3月22日的回應
Hello Mark, We appreciate you choosing to stay with us. If there were any aspects of your stay that did not meet your expectations, please feel free to contact us directly to discuss further. We hope to welcome you back for an improved experience.

8/10 不錯

tricia

讚好:整潔度、住宿狀況和客房舒適度
Stay but know they charge
The food and room was very good. They charge money on your card without telling you. It’s been a week and they still haven’t refunded me.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月30日的回應
Hello tricia, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our food and room. However, we apologize for any inconvenience caused regarding the charges on your card. We kindly suggest reaching out to our management team directly so they can assist you further with the refund.

10/10 優異

Woodrow

Manager 於 2024年1月27日的回應
Hello Woodrow,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 不錯

Laurel

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 4 晚
Manager 於 2023年12月25日的回應
Hello Laurel, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 一般

Greg

讚好:職員與服務
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月24日的回應
Hello Greg,We appreciate you choosing our hotel for your stay. If there are any specific issues or concerns you would like to share, please reach out to us directly so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide an even better experience.

10/10 優異

Kevin

於 2023 年 11 月住了 1 晚
Manager 於 2023年12月9日的回應
Hello Kevin,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 優異

Frank

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Several eating choices close
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月16日的回應
Hello Frank,Thank you for sharing your feedback regarding the dining options in the vicinity of our hotel. We appreciate your input and are glad to hear that you found several eating choices nearby. We always strive to provide a convenient and enjoyable experience for our guests. We appreciate your compliments and humbly request a return visit.

10/10 優異

Emilee

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing!
Staff was very nice and the room was amazing. Will be staying again
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月2日的回應
Hello Emilee,Thank you for your positive feedback about our friendly staff and amazing room! We are delighted to hear that you had a great experience. We can't wait to welcome you back for another wonderful stay in the future.

10/10 優異

Janeen

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Helpful safe, convenient location, clean and quiet rooms
於 2023 年 10 月住了 2 晚
Manager 於 2023年11月2日的回應
Hello Janeen,Thank you for taking the time to provide your feedback on your recent stay at our hotel. We're delighted to hear that you found our location convenient and our rooms clean and quiet. Our team works hard to ensure a safe and comfortable experience for all our guests. We hope to welcome you back again in the future.

6/10 一般

Zachary

家人同遊, 商務旅客
不滿:設施服務
Area was nice. Hotel wasn’t that clean.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月28日的回應
Hello Zachary, We apologize for any inconvenience caused during your stay. We strive to maintain a high standard of cleanliness and appreciate your feedback.

10/10 優異

John

於 2023 年 9 月住了 3 晚
Manager 於 2023年10月17日的回應
Hello John,Thank you for your excellent rating! We're thrilled to hear that you had a great experience at our hotel. We look forward to welcoming you back soon!

2/10 很差

ROSA

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Very outdated bathroom. No vent. Always wet inside. Couldn't dry hair from all the moisture inside. Chipped paint. The maid took our dirty towels, but never left new ones. Empty tissue box. Room was not well dusted before we arrived. The front desk in the evening would never say anything to greet or make eye contact to ackowledge you. Too costly for what the price was. Would never stay again.
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月27日的回應
Hello ROSA ,It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 優異

James

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月24日的回應
Hello James,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 不錯

Jhoel

於 2023 年 9 月住了 1 晚
Manager 於 2023年9月22日的回應
Hello Jhoel,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 一般

john

讚好:客房舒適度
不滿:整潔度和住宿狀況
Not worth the price
Quiet hotel, staff was decent. Cleanliness of room was awful and furniture was rough looking. For the price it just wasn’t worth it!
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月21日的回應
Hi John,On behalf of our entire team, I would like to apologize for not meeting your needs with our pricing. We are so disappointed to learn that we fell short of your expectations during your most recent stay with us. We hope you will remember our attributes and return for a future stay to see how we are continuing to grow and evolve.

10/10 優異

Dana

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was well kept and convenient to shopping and restaurants. The staff were professional and friendly.
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月18日的回應
Hello Dana,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and comments about our property. We hope to someday have another opportunity to host your stay.

6/10 一般

Wade

於 2023 年 9 月住了 1 晚
Manager 於 2023年9月17日的回應
Hello Wade,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 優異

Sheryl

讚好:整潔度、職員與服務、設施服務和住宿狀況
Was pleasantly surprised! Clean, quiet and staff friendly.
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月13日的回應
Hi Sheryl,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

6/10 一般

Duane

於 2023 年 9 月住了 1 晚
Manager 於 2023年10月1日的回應
Hello Duane,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 優異

Erica

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月10日的回應
Hello Erica,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 不錯

Virginia

讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a great stay.
於 2023 年 8 月住了 5 晚
Manager 於 2023年9月9日的回應
Hi Virginia,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

2/10 很差

Devon

於 2023 年 9 月住了 1 晚
Manager 於 2023年9月28日的回應
Hello Devon, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 不錯

Madison

伴侶同遊
讚好:整潔度、職員與服務和設施服務
I liked the room
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月7日的回應
Hi Madison,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 優異

Christine (Winter Garden)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was clean and was cleaned daily. Staff was very friendly and welcoming. Breakfast was the typical hotel stuff. I definitely would stay here again and again in the future. The only issue we had was that we stayed there during the most recent tornado and was very surprised that they didn't have a generator to keep some emergency lights on. We had to use the stairwell, obviously without power, from the 4th floor (which was fine)...thank goodness there were very large windows that let some light in.
於 2023 年 8 月住了 4 晚
Manager 於 2023年9月1日的回應
Hi Christine,Your review is greatly appreciated, and we are happy to have met some of your needs with our friendly atmosphere and helpful services. I would like to apologize for not exceeding your expectations with the condition of our room amenities like no generator. Your satisfaction is important to us as we are continuously striving to provide a better experience and impression of our facilities. Your feedback has been shared with management to address promptly. I hope that you will stay with us again if your travels bring you back this way.

10/10 優異

Ashley

於 2023 年 8 月住了 1 晚
Manager 於 2023年8月31日的回應
Hello Ashley,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 不錯

Carole

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful pool. Very clean room. Need new mattress for pull out couch bed. And door keys need changed due to being locked out of building several times.
於 2023 年 8 月住了 6 晚
Manager 於 2023年8月22日的回應
Hi Carole,Thank you for the review of your stay at our hotel. We sincerely value our guests’ time; therefore, we regret your inconvenience with the room keys; we hope you will accept our apologies. Please be assured your issue will be discussed with the team to improve our guest experience in the future. Thank you for your patience; we hope you will give us another chance to serve you better.

10/10 優異

Sarah

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
The hotel staff was friendly and have good recommendations for food and adult beverages. The room was clean and comfortable.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月15日的回應
Hi Sarah,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

8/10 不錯

Michael

家人同遊
讚好:整潔度、職員與服務和設施服務
Very nice, clean, spacious hotel and quiet. Liked the pool too. And the breakfast in the morning was great! Lots of food. We would definitely stay again!
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月15日的回應
Hi Michael,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of hospitality, and we are glad you loved the breakfast services. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 優異

Jodi

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
What was most impressive about this location was the customer service. They were courteous and extremely accommodating. They definitely take pride in their cleanliness. I will stay at this property whenever I am in town.
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月15日的回應
HI Jodi,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 優異

Karen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great area for a road trip stop. Comfortable beds, clean rooms, friendly staff!
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月13日的回應
Hello Karen,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff and also our area. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 優異

Karen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月12日的回應
Hello Karen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 優異

Sarah

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
There were several bars and restaurants nearby. The hotel was clean. The beds were comfortable.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月8日的回應
Hello Sarah,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 不錯

Amit

家人同遊
讚好:職員與服務和客房舒適度
Comfortable stay
Furniture in the room slightly dated, crack in our mirror. Pool was nice for the kids. Breakfast was better than many other hotels.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月8日的回應
Hello Amit,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our furniture and your comments about our breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 優異

Renee

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
My staff was great! The hotel had an amazing outside bar, which while I didn't use it this time plan on using it next time I visit. My room was great and the hotel was quiet, which sometimes is lacking in hotels, but not this one.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月8日的回應
Hello Renee,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff and also our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 不錯

Ashley

親子同遊, 商務旅客
讚好:設施服務
Easy to get to
於 2023 年 7 月住了 1 晚
Manager 於 2023年8月7日的回應
Hello Ashley,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 優異

Rachel

於 2023 年 7 月住了 1 晚
Manager 於 2023年8月29日的回應
Hello Rachel,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 優異

Nicole

於 2023 年 8 月住了 1 晚
Manager 於 2023年8月7日的回應
Hello Nicole,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 不錯

Sergio V

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean atmosfere
於 2023 年 7 月住了 5 晚
Manager 於 2023年8月6日的回應
Hello Sergio V,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We appreciate you taking the time to share your experience.

2/10 很差

teresa

商務旅客
讚好:職員與服務
不滿:整潔度和設施服務
M
於 2023 年 7 月住了 4 晚
Manager 於 2023年8月4日的回應
Hello teresa,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 優異

Javi

親子同遊
讚好:設施服務和住宿狀況
Friendly staff, clean room, solid breakfast options. Great location with lots of restaurants nearby.
於 2023 年 7 月住了 5 晚
Manager 於 2023年8月1日的回應
Hello Javi,Guest satisfaction is our number one objective so we really appreciate the input regarding our staff as well as our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 優異

David

讚好:整潔度
Great front desk staff—welcoming!
於 2023 年 7 月住了 1 晚
Manager 於 2023年8月1日的回應
Hello David,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and your insights regarding our front desk. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 優異

Barbara

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect Location
於 2023 年 7 月住了 4 晚
Manager 於 2023年8月1日的回應
Hi Barbara,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 優異

Jacqueline

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay!
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月30日的回應
Hello Jacqueline,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 優異

Debra

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
One of the most comfortable beds I ever slept in and vert clean. Hallways and elevator were muggy. Elevators were a little difficult to get wheelchair in and out of. These were minor, over all a wonderful experience!
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月22日的回應
Hello Debra,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 優異

Jane

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月22日的回應
Hello Jane,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 優異

Joseph

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月19日的回應
Hello Joseph,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.