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克里夫水電酒店的評價

4 out of 5
克里夫水電酒店
Fern Tower Road, Crieff, Scotland

評價

8.2

很好

10 分評分，優異；647 則評價中有 271 則" "
8 分評分，不錯；647 則評價中有 231 則" "
6 分評分，一般；647 則評價中有 91 則" "
4 分評分，欠佳；647 則評價中有 34 則" "
2 分評分，很差；647 則評價中有 20 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.8/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

Iain

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Need a review of the oversight of breakfast, sitting and clearing to avoid queues.
於 2024 年 4 月住了 2 晚
Crieff 於 2024年4月16日的回應
Thank you for your review, I will pass your comments on to our Senior Management team.We do hope you will visit us again.

10/10 優異

Samuel

讚好：整潔度、職員與服務和住宿狀況
Great place for a family holiday! We had a great time in the pool and gym. Kids play zones look great!
於 2024 年 4 月住了 2 晚
Crieff 於 2024年4月16日的回應
Thank you for your great review, we look forward to seeing you again.

6/10 一般

Mayumi

不滿：職員與服務
於 2024 年 3 月住了 2 晚

10/10 優異

Elizabeth Alice

伴侶同遊
Everything excellent particularly Elli in Reception ☀️☀️☀️☀️
於 2024 年 3 月住了 3 晚
Crieff 於 2024年3月17日的回應
Thank you for your great review, I will pass your comments onto Ellie.Hope to see you again soon.

10/10 優異

Joseph

於 2024 年 3 月住了 2 晚
Crieff 於 2024年4月16日的回應
Thank you for your 5/5, hope to see you soon.

10/10 優異

Ruth

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stay just what you would expect for this location. Good
於 2024 年 2 月住了 2 晚
Crieff Hydro 於 2024年3月2日的回應
Thank you for your great review.Hope yo see you again soon.

10/10 優異

Janet Anne

家人同遊, 多人同遊
Enjoyed a special birthday here , great facilities and lovely scenery.
於 2024 年 2 月住了 2 晚
Crieff Hydro 於 2024年2月7日的回應
Thank you for your review, Its great to hear you had a special birthday here and we hope you will visit again soon.

2/10 很差

Doris

於 2024 年 1 月住了 1 晚

8/10 不錯

William

於 2024 年 1 月住了 1 晚
Crieff 於 2024年3月18日的回應
Thank you for your 4/5, we hope you visit again soon

8/10 不錯

Iain

於 2024 年 1 月住了 1 晚
Crieff 於 2024年3月18日的回應
Thank you for your 4/5, we hope you visit us again soon

10/10 優異

Sarah

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Crieff 於 2024年3月18日的回應
Thank you for your 5/5, we hope you visit us again soon

10/10 優異

S

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Recharging after Xmas!!
Xmas decorations still up and hotel looked amazing!! We always have a plate of soup in the winter garden when we arrive, the choice of sandwiches cakes home baked is amazing. Check in was done on line. My husband did a lot of walking as the scenery is stunning. He used the Victorian spa but there is a charge of £25 for a session. Dinner in the Terrace bar most nights , we ate at the Murraypark one night as the hotel was full. Most relaxing few days for a long time.
Winter gardens
Arrival
於 2024 年 1 月住了 4 晚
Crieff Hydtro 於 2024年2月7日的回應
Thank you for your amazing view and lovely photos.Hope you visit us again very soon.

10/10 優異

Fraser

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Crieff Hydro 於 2024年2月7日的回應
Thank you for your 10 out of 10

8/10 不錯

David

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
Crieff 於 2024年3月18日的回應
Thank you for your 4/5, we hope you visit again soon

10/10 優異

Susan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Crieff Hydro 於 2024年2月7日的回應
Thank you for your 10 out of 10

10/10 優異

Sacha

於 2023 年 12 月住了 3 晚
Crieff 於 2024年3月18日的回應
Thank you for your 5/5, hope you visit again soon

6/10 一般

Dereick

伴侶同遊
讚好：職員與服務
Breakfast disappointing, but that’s buffet breakfasts for you
於 2023 年 11 月住了 1 晚
Crieff 於 2024年3月18日的回應
Sorry to hear you were disappointed with our Breakfasts, I will pass your feedback on.

10/10 優異

Tom

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
10/10 for the Victorian Baths
The hotel was incredible and had a never ending list of activities to enjoy. The Victorian baths were the highlight of the trip! (Keep in mind they are an extra £25 per session)
於 2023 年 11 月住了 2 晚

8/10 不錯

Steven

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Two night break
First time staying at Crieff Hydro Hotel. Overall hotel is in great shape. Reception staff were welcoming, friendly and helpful. Dinner in Meikle restaurant was ok, starter was over chilled. Had to send main meal back as it wasn’t very hot. Second attempt better but wonder if kitchens were a long way from restaurant. Good meal in Terrace on our second night although Staff there could do with some extra training. Beautiful setting and lots to do. Will definitely be back.
於 2023 年 10 月住了 2 晚

10/10 優異

Debra

於 2023 年 10 月住了 3 晚

8/10 不錯

Jessica

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚

10/10 優異

Maureen

於 2023 年 10 月住了 2 晚

8/10 不錯

Jamie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚

2/10 很差

Patricia

於 2023 年 9 月住了 3 晚

4/10 欠佳

Janette

伴侶同遊
不滿：職員與服務
Service poor. Hotel difficult to find your way around
於 2023 年 9 月住了 2 晚
Customer Services 於 2023年10月5日的回應
Thank you very much for taking the time to leave a review of your stay Janette. We are sorry to hear that some aspects disappointed you and have shared your feedback with the Management Team at the hotel so that they can take your comments on board going forward. We do hope that we will have the opportunity of welcoming you back to the hotel before too long.

4/10 欠佳

Andrea

伴侶同遊
不滿：整潔度和住宿狀況
Definitely a family forward hotel. Rooms looked to be renovated in the 80’s with electronics from the 90’s. Furniture was worn out and dirty. If you’re accustomed to Nespresso and Netflix in the rooms, this is not the hotel for you. The hallways are busy and noisy with families on route to the pool and other kid attractions. Rooms are motel grade 3 star at best.
於 2023 年 9 月住了 1 晚

10/10 優異

Ian

讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 6 晚
Customer Service 於 2023年10月5日的回應
Thank you for giving us 10/10Hope you visit soon

10/10 優異

Richard

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a good base for us to visit different places in the area. A hearty breakfast was included which set each day up perfectly.
於 2023 年 9 月住了 7 晚
Customer Service 於 2023年10月5日的回應
Thank you for a great review, we hope you visit again very soon.

8/10 不錯

Gillian

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 9 月住了 2 晚

8/10 不錯

Scott

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel , with a lot to offer . The room was very comfortable if only a little small.
於 2023 年 9 月住了 1 晚
Duty Manager 於 2023年9月19日的回應
Thank you for your review, we have many different room types and we hope you will visit us again.

4/10 欠佳

Carol

家人同遊
讚好：整潔度和設施服務
Poor start when we were given rooms on different floors after being assured by email that we had connecting rooms. Door locks were changed while we were out! No warning given,poor customer service.
於 2023 年 9 月住了 2 晚
Duty Manager 於 2023年9月19日的回應
Thank you for your review Carol, our apologies for any inconvenience caused during your stay, I will pass your comments on to our Senior management team.

10/10 優異

Sharon

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent stay
於 2023 年 9 月住了 2 晚
Duty Manager 於 2023年9月19日的回應
Thank you Sharon for your amazing review. Hope to see you again soon.

10/10 優異

Morna

於 2023 年 9 月住了 2 晚

8/10 不錯

Donald

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Loved our short stay in the Hydro
於 2023 年 8 月住了 2 晚
Customer Service 於 2023年9月11日的回應
Thank you so much for your kind feedback Donald. We are so pleased that you enjoyed your stay and hope to see you again soon.

10/10 優異

Lesley

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Brilliant from start to finish 🌟
於 2023 年 8 月住了 2 晚
Customer Service 於 2023年8月28日的回應
Hello Lesley and many thanks for the fantastic review. We are so pleased that you enjoyed every aspect of your stay and hope to see you again soon.

6/10 一般

Christopher

不滿：住宿狀況
Faded glamour
Was a so-so stay. Most of the staff were friendly but the place is just far far too big. Breakfast buffet is a mad blur of people and there are few adult only areas, 1 small bar basically. Room was OK but kind of tired, rooms very warm too and no A/C
於 2023 年 8 月住了 2 晚
Customer Service 於 2023年8月28日的回應
Thank you so much for posting a review Christopher. We are really sorry that you found some aspects of your stay to be disappointing. As a family resort we are particularly busy at certain times such as the school holidays but there are other times when the hotel is quieter. Due to the age of the building we do not have air conditioning in our guest bedrooms and although refurbishment is completed on a rolling basis throughout the hotel such a large project does take some time to complete. We do hope that we will have the opportunity of welcoming you back in the future.

4/10 欠佳

John

讚好：住宿狀況
不滿：職員與服務
Style over substance
Mixed up the rooms. Poor service. Expensive. Stile over substance.
於 2023 年 8 月住了 2 晚
Customer Service 於 2023年8月21日的回應
Thank you for posting a review of your stay John. We are really sorry that you were disappointed by your visit and that this did not run smoothly for you. Guest feedback is very valuable to us in helping us to improve the service that we can offer and your comments have been shared with our Management Team so that they can be taken on board going forward. I do realise that this is of little help after your stay but do hope that you will feel able to visit us again and that we will have a further chance to impress.

6/10 一般

Laura

於 2023 年 8 月住了 1 晚

8/10 不錯

Lindsay

讚好：整潔度
於 2023 年 8 月住了 2 晚

4/10 欠佳

Margaret

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚

2/10 很差

Carolyn

於 2023 年 8 月住了 1 晚

6/10 一般

John

讚好：整潔度
不滿：職員與服務
Breakfast great Dinner terrible staff not very friendly or helpful
於 2023 年 7 月住了 2 晚
Customer Service 於 2023年8月1日的回應
Hello John and many thanks for sharing your feedback on your stay. It is disappointing to read your comments regarding the team as we would always trust that our team would behave in a helpful and friendly manner to our guests at all times. We are sorry to note also that you were disappointed by your experience when dining in the hotel although it is great to hear that you enjoyed your breakfast. Your feedback has been passed on to our Management Team so that this can be taken on board going forward and we hope to have the opportunity of welcoming you back before too long.

6/10 一般

Richard

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Room was fine and staff all friendly and helpful. Let downs were quality of food and frozen calamari and tinned olives don’t match the prices. Pasta was not fresh and the tomato sauce had no flavour. Not worth the prices charged. Secondly, when paying £200 for a room I don’t expect to pay an additional £50 to use the adults only swimming pool (Victorian baths).
於 2023 年 7 月住了 1 晚
Customer Service 於 2023年8月1日的回應
Thank you very much for posting a review Richard. We are sorry to hear that you were disappointed with some aspects of our stay and have shared your feedback on the food with our Executive Chef. There is a charge for the Victorian Baths due to the more exclusive nature of the facilities but our main leisure pool is available for our guests and does include a whirlpool, sauna and steam room. We do hope that you will feel able to visit us at some point in the future in spite of your disappointment on this occasion.

8/10 不錯

Patrick

伴侶同遊
To be honest, there were a lot of young families with children who were not always supervised.
於 2023 年 6 月住了 3 晚
Customer Service 於 2023年7月17日的回應
Thank you very much for taking the time to leave a review Patrick. We have noted our feedback on the families staying in the hotel and, whilst it is difficult for us to enforce and hard and fast rules, we do trust that our guests will exercise some consideration for other guests during their stay. As a family resort, we are particularly busy with families at certain times but there are other times when the hotel is quieter. We do hope that you otherwise enjoyed your stay with us and that we will have the chance of welcoming you back in the future, perhaps at a quieter time.

8/10 不錯

Roger

於 2023 年 6 月住了 3 晚

10/10 優異

Ian

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Plenty activities and space to chill.
於 2023 年 6 月住了 2 晚
Cait 於 2023年6月22日的回應
Good afternoon, Thank you for your kind feed back regarding your stay with us at Crieff Hydro. I hope you shall be visiting us again soon. Kind regards, Cait

4/10 欠佳

Jennifer

於 2023 年 6 月住了 1 晚
Cait 於 2023年6月22日的回應
Good afternoon, Thank you for taking the time to provide us feedback. I am sorry that we did not meet your expectations on this occasion and I hope this doesn't deter you from visiting us again. Kind regards, Cait

8/10 不錯

Alyson

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
Cait 於 2023年6月22日的回應
Good afternoon, Thank you for your kind feed back regarding your stay with us at Crieff Hydro. I hope you shall be visiting us again soon. Kind regards, Cait

8/10 不錯

Garrett

於 2023 年 6 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Relaxing stay
Relaxing however room would have benefitted from air con. Had to requst fan for room as too hot. Weather was wonderful. Communal areas benefitted from air con thankfully. Room & some areas a bit tired. Staff in Winter garden restaurant on top of cleaning flooring when needed but same can't be said for Picollo restaurant. Food was excellent in all restaurants with exception of breakfast. Cooked breakfast was barely warm. Plates almost cold so food went cold very quickly. Black pudding - more suited to clay pigeon shooting. Thankfully cold options were plentiful & there was a great selection. Breakfast at 9am each day so no excuse for poor quality of "hot" food! Spa treatments were excellent and staff were absolutely wonderful. Claire was really nice doing a leg & foot massage for husband. Tracy was absolutely wonderful. Had a full aromatherapy massage plus pedicure and it was excellent. Overall a very pleasant stay.
於 2023 年 6 月住了 2 晚
Cait 於 2023年6月22日的回應
Good afternoon, Thank you for your kind feed back regarding your stay with us at Crieff Hydro. I shall pass on your feedback to the relevant departments where we didn't quite meet your expectations. I hope you shall be visiting us again soon. Kind regards, Cait