Indoor pool, seasonal outdoor pool

Reviews

8.8

Excellent

Rating 10 - Excellent. 8 out of 16 reviews" "
Rating 8 - Good. 7 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Stephen, Santa Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome facilities in an awesome location.
Really nice facilities. Staff is very friendly and professional. Fantastic surroundings. We did 2 different hikes starting from the hotel (1500 ft. gain in 3 miles). Another was a short drive and hike up to crater. Just a great setting and peaceful..

8/10 Good

Isa, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel, inserted in an unforgettable nati
From arrival we were impressed the place, the hotel is nice, the staff is great, and very comfortable rooms. No good internet, and bad communications, but is part of what we wanted, being away from everything. Very good food, and personal attention.

8/10 Good

luiz, brasil

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel perfeito, se não fosse pelo check out...
Ficamos 5 diárias, e tudo foi perfeito durante toda a hospedagem. A equipe de passeios é muito atenciosa, os garçons muito legais, o gerente geral também foi muito simpático!! Estava tudo indo muito bem, até que chegou a hora do check out. No dia anterior fui fazer uma prévia para que, caso tivesse alguma contestação, ja a fizesse, sem pressa no dia de ir embora. Dito e feito: colocaram o IVA (imposto para cidadãos chilenos e estrangeiros com mais de 60 dias no país). Como o meu caso não era este, expliquei ao recepcionista que nos garantiu que este imposto no dia posterior (check out) ele não estaria na conta (inclusive foi validar com algum superior dele). No outro dia, ja com pressa e com nosso transfer nos esperando, eles cobraram novamente, e eu disse que não pagaríamos e mostrei ao novo recepcionista a lei onde me garantia isto. Ele não me cobrou, paguei o que devia e fui embora. No outro dia, já no Brasil, eles me debitaram, sem autorização o valor de aproximadamente 250 dólares no meu cartão de crédito. Isto não deve ser comportamento de um hotel deste gabarito e por isso contestei junto ao meu cartão de crédito para o não pagamento. Recomendo a todos, mas fiquem de olho nos detalhes.
Stayed 5 nights in May 2018

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr, sehr gut!
Tolle Lage, Ruhe und alles sehr gut. Was will Mann mehr.
Stayed 3 nights in Jan 2018

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxus zum kleinen Preis
Im Sommer ein Skihotel zu buchen lohnt sich immer. Komfort, mehrere Pools, Gym, Holzfeuer innen und außen !
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Essen
-Frühstücksbüffet gutes Angebot und frisch -Karte für das Mittagessen am einem Tag gut auf dem darauf bei demselben enttäuschend -Abendessen Salat sehr bitter, etwas zu kleine Portionen und kein konkretes Angebot für Vegetarier und Kinder -bei der Rechnung für Abendessen kompliziertes und falsches abrechnen und Trinkgeld wollten Sie dadurch über 10%
Stayed 3 nights in Dec 2017

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
um hotel muito bom num lugar lindo
chegamos e estava nevando! a paisagem estava deslumbrante. o hotel é no meio de uma floresta de araucarias. Lindo demais. O que faltava é poder sair direto do hotel esquiando. As janelas do hotel mostram a imponente beleza do vulcão. Vale o passeio.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uma pérola na base do Vulcão Lonquimay
Ótimo hotel! Novo e funcionários atenciosos. Serviço de primeira

8/10 Good

Carlos, Osorno, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Un excelente hotel de montaña en que la gastronomía podría mejorar

8/10 Good

Fernando, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Descanso y retiro en Otoño
Bien, se logro descansar de buena manera

8/10 Good

JUAN CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stephan, Weil im Schönbuch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel mit Traumlage
Das fast brandneue Hotel in toller Lage im Naturpark Malalcahuello lässt keine Wünsche offen, die Zimmer sind sehr schön und sauber und das Personal war stets sehr aufmerksam und hilfsbereit. Auch das Frühstück mit netten Extras wie Omelett und Bacon (das einzige auf unserer Reise durch Chile) waren super! Einziger Nachteil ist die recht große Entfernung zu den nächsten Ortschaften Lonquimay und Curacautín und anderen Restaurants, aber das wird durch die tolle Lage mehr als aufgewogen!

10/10 Excellent

Danilo, CONCEPCION

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SEGURO, VOLVEREMOS
Solo una pequeña sugerencia. Nadie en recepción ayuda con las maletas, para la calidad del complejo, no se debe fallar en un detalle así. Fácil de solucionar, pero el general ESPECTACULAR

10/10 Excellent

marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Javiera, Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Cumplio con nuestras expectativas, nos escapamos in fin de semana a relajarnos y estuvo increible. El hotel esta renovado conpletamente, muy lindo, poca gente. La piscina y jacuzzi del tamano perfecto, con vista al volcan. Los masajes que noa dimos espectaculares!! Los alrededores y vistas del hotel muy lindo y el personal muy amable.