外觀

大連凱賓斯基飯店的評價

5 out of 5
大連凱賓斯基飯店
解放路 92 號, 中山區, 大連市, 遼寧省

評價

8.8

優異

10 分評分,優異;239 則評價中有 121 則" "
8 分評分,不錯;239 則評價中有 90 則" "
6 分評分,一般;239 則評價中有 20 則" "
4 分評分,欠佳;239 則評價中有 4 則" "
2 分評分,很差;239 則評價中有 4 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

8.6/10 

設施服務

8.4/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

ROHIT

於 2023 年 12 月住了 1 晚
Esther 於 2023年12月26日的回應
Dear Guest,Thank you for posting your comment. We were very happy to read your positive review, and are glad that we could contribute to making your trip to Dalian a great experience. Dalian is the most preferable coastal city in Northeast China with abundant tasteful seafood. And Kempinski Hotel Dalian with its convenient downtown location is the best choice for both leisure and business purpose.Thank you once again for your thoughtful feedback. And I look forward to welcoming you back to the hotel in the near future.

10/10 優異

ROHIT

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing Dalian and Kempinski
breakfast was excellent, room was great, good hot and cold showers i think german touch , although temp was -20 Deg C , rooms were comfortable , check in and out was quick , overall 10/10 , you made my stay comfortable. Shopping malls and food eateries nearby.
於 2023 年 12 月住了 1 晚
Esther 於 2023年12月25日的回應
Dear Guest,Thank you for posting your comment.We were very happy to read your positive review, and glad that we could contribute to making your trip to Dalian a great experience.Delighting guests with outstanding and unique services and products are hotel mission, and we invest heavily in training to ensure every guest feels special.Thank you once again for your thoughtful feedback.

10/10 優異

Li

讚好:整潔度、住宿狀況和客房舒適度
美好的一晚。
於 2019 年 11 月住了 1 晚
Esther Hu 於 2019年12月9日的回應
尊敬的客人,非常感谢您选择大连凯宾斯基饭店并留下入住感受。很高兴能得到您如此积极的评价,您的鼓励与认可将激励酒店全体员工致力于更好的服务。您的满意是我们进一步完善服务的动力。衷心的祝您一切顺利,期待着您再次光临本酒店!大连凯宾斯基饭店总经理博雷尔

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
前台小姐姐给升级到贵宾房 视角的确一绝 劳动公园尽收眼底 整体体验很不错 喷头有些老旧 淋浴体验有点一般
於 2019 年 10 月住了 1 晚
Esther Hu 於 2019年11月1日的回應
尊敬的客人,非常感谢您选择大连凯宾斯基饭店并留下珍贵的点评。很高兴我们的服务与入住体验能够得到您的肯定,我们致力于为您创造独特、难忘、温馨的入住体验。我们会积极采纳您提出的宝贵意见以进一步完善我们的服务,真诚地期待在不久的将来再次为您服务。

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 3 晚
Esther Hu 於 2019年7月15日的回應
Dear Guest, Thank you for posting your comment on Expedia. We were very happy to read your positive review, and are glad that we could contribute to making your trip to Dalian a great experience. Dalian is the most preferable coastal city in Northeast China with abundant tasteful seafood. And Kempinski Hotel Dalian with its convenient downtown location is the best choice for both leisure and business purpose. Thank you once again for your thoughtful feedback. And I look forward to welcoming you back to the hotel in the near future.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Esther Hu 於 2019年7月12日的回應
Dear Guest, Thank you for choosing Kempinski Hotel Dalian. Dalian is the most preferable coastal city in Northeast China with abundant tasteful seafood. And Kempinski Hotel Dalian with its convenient downtown location is the best choice for both leisure and business purpose. Delighting guests with outstanding and unique services and products are hotel mission, and we invest heavily in training to ensure every guest feels special. Thank you once again for your thoughtful feedback. And I look forward to welcoming you back to the hotel in the near future.

8/10 不錯

Yikfung

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ok
Ok
於 2019 年 7 月住了 1 晚
Esther 於 2019年7月8日的回應
Dear Guest, Thank you for taking time to share your positive feedback We were very happy to know that you had enjoyed the convenient downtown location of Kempinski Hotel Dalian and had a pleasant stay with us. Personalised service is of great importance for Kempinski, and we invest heavily in training to ensure every guest feels special. I appreciate that you spent your treasure time to write a specific review. Thank you once again for your thoughtful feedback and we look forward to welcoming you in the near future.

6/10 一般

KUANGCHENG

讚好:客房舒適度
不滿:整潔度
房型與預訂不同,馬桶不通的住宿經驗
飯店歷史悠久沒關係,馬桶竟然不通是很可怕的體驗~ 明明預定一張大床房,入住時卻被告知這樣的房型沒有了,只剩2小床的房間,令人感受非常不好,亟需改進~
於 2019 年 3 月住了 1 晚
Esther 於 2019年3月28日的回應
尊敬的客人,非常感谢您选择大连凯宾斯基饭店并提出宝贵的意见。我们始终致力于带给每一位客人完美的服务,以客人的要求为己任。我们会不断完善酒店设施,为您提供更优质的居旅环境。我们将会对您所反映的问题妥善解决,继续自我提升。 期待您再次光临体验,切身感受我们的改变!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 5 晚
Esther Hu 於 2018年12月24日的回應
Dear Guest, Thank you for posting your comment. We were very happy to read your positive review, and glad that we could contribute to making your trip to Dalian a great experience. Delighting guests with outstanding and unique services and products are hotel mission, and we invest heavily in training to ensure every guest feels special. Thank you once again for your thoughtful feedback.

8/10 不錯

Michael

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 4 晚
Esther Hu 於 2018年12月23日的回應
Dear Guest, Thank you for choosing Kempinski Hotel Dalian. We were very happy to know that you had enjoyed the convenient downtown location of Kempinski Hotel Dalian and had a pleasant stay with us. Personalised service is of great importance for Kempinski, and we invest heavily in training to ensure every guest feels special. I appreciate that you spent your treasure time to write a specific review. Thank you once again for your thoughtful feedback and we look forward to welcoming you in the near future.

8/10 不錯

KUANGCHENG

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
環境好,服務優
於 2018 年 11 月住了 3 晚
Esther Hu 於 2018年12月3日的回應
尊敬的客人,感谢您选择入住大连凯宾斯基饭店并对我们的服务予以肯定!我们饭店以方便客人为首要宗旨,为所有往来宾客提供最贴心的服务。我们致力于为您创造独特、难忘、温馨的入住体验。期待您的下一次入住并再次感谢您对我们酒店的支持与厚爱!

10/10 優異

Yuk Ling

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
下次會再次入住
非常滿意因為又免費升級到行政樓層住
於 2018 年 10 月住了 2 晚
Esther Hu 於 2018年11月4日的回應
尊敬的客人,感谢您下榻大连凯宾斯基饭店。很高兴我们的服务与入住体验能够得到您的满意,个性化认知客人喜好并提供让客人喜出望外的服务是我们一贯的待客之道。期待您的下一次入住并再次感谢您对我们酒店的支持与厚爱!

10/10 優異

Qiang

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店位置不错,升级了小套间,感觉不错
於 2018 年 9 月住了 2 晚
Esther Hu 於 2018年9月20日的回應
尊敬的客人,感谢您对我们的赞扬。很高兴我们的服务与入住体验能够得到您的满意。我们饭店以方便客人为首要宗旨,为所有往来宾客提供最贴心的服务。期待您的下一次入住并再次感谢您对我们酒店的支持与厚爱!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 2 晚
Esther Hu 於 2018年12月9日的回應
Dear Guest, Thank you for taking time to share your positive feedback. Personalised service is of great importance for Kempinski, and we invest heavily in training to ensure every guest feels special. I appreciate that you spent your treasure time to write a specific review. Thank you once again for your thoughtful feedback and we look forward to welcoming you in the near future.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
不错的酒店
很不错的体验,房间很舒适干净,酒店位置不错,早餐也很丰盛!
Yogi 於 2018年5月5日的回應
尊敬的客人,非常感谢您选择大连凯宾斯基饭店并留下珍贵的点评,真诚地恭候您的再次光临。

6/10 一般

Chihwei

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Yogi 於 2018年4月30日的回應
尊敬的客人, 感谢您下榻大连凯宾斯基饭店,真诚期待您的下次光临!

8/10 不錯

Wing Tai

讚好:整潔度、職員與服務和客房舒適度
Have a nice stay
Nice people, great location, clean and good services. The only problem we have is that the central Air-con set at 27-29 Deg C. in our room, which you cannot adjust and the windows are locked.
Yogi 於 2018年4月16日的回應
Dear Guest, Thank you for taking time to share your positive feedback on Hotels.com. We were very happy to know that you had enjoyed the convenient downtown location of Kempinski Hotel Dalian and had a pleasant stay with us. Personalised service is of great importance for Kempinski, and we invest heavily in training to ensure every guest feels special. I appreciate that you spent your treasure time to write a specific review. Thank you once again for your thoughtful feedback and we look forward to welcoming you in the near future.

10/10 優異

Max (Taiwan)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
在大連市中心的飯店
因商務旅行,需選擇一間附近交通便利且吃飯方便的地方.由於飯店在市中心,附近很熱鬧,所以很適合商務旅行的人
於 2017 年 11 月住了 1 晚
Yogi 於 2018年3月9日的回應
尊敬的客人,非常感谢您选择大连凯宾斯基饭店并留下入住感受。衷心的祝您一切顺利,期待着您再次光临本酒店!

8/10 不錯

MARY MAN LING

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great location, impeccable service.
We used to stay at this hotel many years ago when it first opened., so it was very nice returning to it again. The new wing is just as comfortable and served cebjust as good. Outstanding management.
於 2018 年 1 月住了 1 晚
Yogi 於 2018年1月29日的回應
Dear Guest, Thank you for posting your comment on Hotel.com. We were very happy to read your positive review, and are glad that we could contribute to making your trip to Dalian a great experience. Thank you once again for your thoughtful feedback. And I look forward to welcoming you back to the hotel in the near future.

10/10 優異

CHENG YU

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
地點極佳,要去公園散步、吃餐廳、逛街,周遭都有! 房間寬敞,浴室超級大。裝潢屬於商務旅館類型,比較單調,不像一般印象中的kempinski。 早餐非常非常豐富且好吃!完勝隔一天我們住房價更貴的大連一城堡。
於 2018 年 1 月住了 1 晚
Yogi 於 2018年1月31日的回應
尊敬的客人,非常感谢您选择大连凯宾斯基饭店并留下珍贵的点评。很高兴能得到您如此积极的评价,您的鼓励与认可将激励酒店全体员工致力于更好的服务。

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很好的地段
非常好的地段,居住期间体验不错 早餐种类也算丰富。但是门口的人从来没有帮忙提过行李,包括到达酒店和离开酒店的时候。
於 2017 年 6 月住了 4 晚
Yogi 於 2017年6月29日的回應
尊敬的客人,非常感谢您选择大连凯宾斯基饭店并提出宝贵的意见。对于您提出的意见,我们已经在第一时间与相关部门同事沟通。同时,酒店也会加强各部门员工培训,不断提高服务质量和水平。

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
整體不錯,早餐亦有足夠的選擇。提早到早上十時登記入住,亦能馬上為我提供房間。 登記入住時,提到會送果盤。但之後打電話再提,亦未有送來。
Yogi 於 2017年5月18日的回應
尊敬的客人,非常感谢您选择大连凯宾斯基饭店并提出宝贵的意见。对于您提出的意见,我们已经在第一时间与相关部门同事沟通。同时,酒店也会加强各部门员工培训,不断提高服务质量和水平。

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
还不错,价格略贵,服务稍有不足,设施较陈旧
总体感觉还不错,设施略微陈旧了些,服务一般,不太符合凯宾斯基这个品牌。价格偏贵。
General Manager 於 2016年12月2日的回應
尊敬的客人, 非常感谢您选择大连凯宾斯基饭店并提出宝贵的意见,我们会不断完善酒店设施,为您提供更优质的居旅环境。

6/10 一般

Ying Ding (Hong Kong)

讚好:客房舒適度
不滿:整潔度和職員與服務
The hotel has deteriorated somewhat. This is my 2nd time staying in this hotel. The 1st time about 2 years ago, the whole room condition, the service were good. Regretfully not this time. This does not reflect the true quality of German management! Very sad indeed.

10/10 優異

Dong

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Wai Ping (Hong Kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice Room, but the breakfast is not that good.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店位置良好, 设施完备。客房舒适,早餐也很丰盛。 不足之处:旋转门坏了,后来自动开合门也坏了,进出要手推/拉玻璃门。

10/10 優異

Mingyu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

真實旅客

讚好:整潔度和住宿狀況

8/10 不錯

Hui

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Ya (melbourne)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
golden week
great location,thanks for the birthday cake and anniversary flower from the management。good cleaning service。above average in dalian 5stars。

6/10 一般

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務

8/10 不錯

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
值得推荐
什么都挺好,住房、早餐、泳池、健身房、周边设施都不错。只是大连三个五星酒店都比较旧,这个也有些旧,不过可以接受。在旁边正盖一座新的楼,以后会好吧。早餐很丰富,泳池温度好干净。

2/10 很差

Connie C. (Hong Kong)

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
非常失望, 貨不對辦
website圖片其實是酒店兩棟之其中裝修一新的那一棟,但買air ticket + hotel Package所被安排入住的是殘舊那一棟。我非常奇怪這應該blame to the Hotel or Expedia. 因爲設施完全唔同嗮!問front desk 是否可以改住另外那棟新淨客房,對方答曰base on我經Expedia所訂價格需要另外加多RMB400每晚!但我亦都無選擇更換酒店因爲已經Fully prepaid to Expedia! ~ so disappointed and I will never consider to stay in this hotel! Meanwhile I will also check more carefully before I go through my reservation with Expedia !

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
一直喜欢
喜欢入住该酒店,感觉很好

6/10 一般

yun i chuang (xiamen)

讚好:客房舒適度
不滿:整潔度和職員與服務
我对大连凯宾斯基饭店非常失望
早餐非常差的质量和服务态度,浴缸还留下前位客人的毛发,咖啡包已经破损又留给我,垃圾桶乱放还没收好就离开了?

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

JUI

讚好:整潔度和職員與服務
Cafe staff ran after me to give
Cafe staff ran after me to give me the changes I forgot. Hotel clerk was also very kind and helpful when I needed to find the place I had to go for meeting. Very good service.

6/10 一般

Anonymous

不滿:職員與服務
酒店服务和其星级不符。早餐遇到一位“眼镜”服务员,穿着像拖鞋
酒店服务和其星级不符。早餐遇到一位“眼镜”服务员,穿着像拖鞋一样的半高跟鞋走来走去,声音很响。问她筷子在哪里拿,回答“餐台上”,我们找不到,又问,回答十分不耐烦,好像我们是白痴。更不可思议地是,请她倒咖啡,每人半杯,约100ml, 请求加一些,竟然被告知今天咖啡供应结束了,早上8点20分,凯宾斯基的西餐厅没有咖啡喝了!在我们的质疑下,总算每人加了几十毫升。退房查房后门锁不能自动关上,引得前台几次三番的打来电话问是否有人留在房中。十分后悔订了这家酒店,用掉我好不容易攒下的60多美金积点。其后的两天我们住在富丽华,没有遇到什么不快。

10/10 優異

xianfeng

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love it and enjoy it!
於 2024 年 3 月住了 1 晚
Esther 於 2024年4月11日的回應
Dear Guest,Thank you for posting your comment.We were very happy to read your positive review, and are glad that we could contribute to making your trip to Dalian a great experience. Dalian is the most preferable coastal city in Northeast China with abundant tasteful seafood. And Kempinski Hotel Dalian with its convenient downtown location is the best choice for both leisure and business purpose. Thank you once again for your thoughtful feedback. And I look forward to welcoming you back to the hotel in the near future.

8/10 不錯

HARUKO

讚好:整潔度和職員與服務
於 2024 年 1 月住了 1 晚
Esther 於 2024年2月8日的回應
Dear Guest,Thank you for posting your comment. We were very happy to read your positive review, and glad that we could contribute to making your trip to Dalian a great experience.Delighting guests with outstanding and unique services and products are hotel mission, and we invest heavily in training to ensure every guest feels special.Thank you once again for your thoughtful feedback.

4/10 欠佳

Garry

讚好:整潔度
不滿:住宿狀況
The hotel has seen better days like most hotels in China
於 2023 年 12 月住了 2 晚
Esther 於 2024年2月4日的回應
Dear Guest,Thank you for choosing to stay with us during your recent visit and I appreciate that you spent your treasure time to write a specific review for us. I have carefully looked into your valued feedback. It is our hope that this one time you’ve had with us will not deter you from continuing support to our hotel. I look forward to welcoming you back to the hotel in the near future and exceeding your expectations.

10/10 優異

WOONG KYUM

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Esther 於 2023年12月28日的回應
Dear Guest,Thank you for posting your comment.We were very happy to read your positive review, and glad that we could contribute to making your trip to Dalian a great experience.Delighting guests with outstanding and unique services and products are hotel mission, and we invest heavily in training to ensure every guest feels special.Thank you once again for your thoughtful feedback.

10/10 優異

Ying

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Good
於 2023 年 9 月住了 1 晚
Esther 於 2023年10月7日的回應
Dear Guest,Thank you for taking time to share your positive feedback.We were very happy to know that you had enjoyed the convenient downtown location of Kempinski Hotel Dalian and had a pleasant stay with us. Personalised service is of great importance for Kempinski, and we invest heavily in training to ensure every guest feels special. I appreciate that you spent your treasure time to write a specific review. Thank you once again for your thoughtful feedback and we look forward to welcoming you in the near future.

6/10 一般

yong hoon

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Esther 於 2023年9月22日的回應
DearGuest,Thank you very much for your valuable feedback. Your feedback is being shared with the respective departments for discussion and training purpose. It is our hope that this one time you’ve had with us will not deter you from continuing support to our hotel. we look forward to welcoming you back to the hotel in the near future.

10/10 優異

qing

讚好:整潔度、職員與服務、設施服務和住宿狀況
excellent
於 2023 年 9 月住了 1 晚
Esther 於 2023年9月22日的回應
Dear Guest,Thank you for taking time to share your positive feedback.We were very happy to know that you had enjoyed the convenient downtown location of Kempinski Hotel Dalian and had a pleasant stay with us. Personalised service is of great importance for Kempinski, and we invest heavily in training to ensure every guest feels special. I appreciate that you spent your treasure time to write a specific review. Thank you once again for your thoughtful feedback and we look forward to welcoming you in the near future.

10/10 優異

zhuo

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great and convenient place to stay
Very good location for food, shopping, city view, night view and attractions. Swimming pool and SPA inside the building and guest are warm welcomed here.
於 2023 年 6 月住了 1 晚
Esther 於 2023年6月25日的回應
Dear Guest,Thank you for posting your comment. We were very happy to read your positive review, and are glad that we could contribute to making your trip to Dalian a great experience. Dalian is the most preferable coastal city in Northeast China with abundant tasteful seafood. And Kempinski Hotel Dalian with its convenient downtown location is the best choice for both leisure and business purpose. Thank you once again for your thoughtful feedback. And I look forward to welcoming you back to the hotel in the near future.

10/10 優異

Jinquan

於 2023 年 5 月住了 3 晚
Esther 於 2023年6月13日的回應
尊敬的客人,非常感谢您选择大连凯宾斯基饭店并留下珍贵的点评。很高兴能得到您如此积极的评价,您的鼓励与认可将激励酒店全体员工致力于更好的服务。酒店位于大连市中心,距离大连火车站,轻轨站,地铁都可以步行到达,是旅游度假和商务出行的首选。欢迎您继续关注大连凯宾斯基饭店,期待再次为您带来欧式奢华体验。

10/10 優異

Jiaonan Shi

於 2022 年 2 月住了 1 晚