外觀

新德里國際機場假日酒店 - IHG 酒店的評價

5 out of 5
新德里國際機場假日酒店 - IHG 酒店
Asset Area 12, Hospitality District, Aero City, New Delhi, Delhi N.C.R

評價

8.4

很好

10 分評分,優異;1004 則評價中有 534 則" "
8 分評分,不錯;1004 則評價中有 253 則" "
6 分評分,一般;1004 則評價中有 107 則" "
4 分評分,欠佳;1004 則評價中有 49 則" "
2 分評分,很差;1004 則評價中有 61 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

Joslyn

於 2023 年 12 月住了 1 晚
Team Holiday Inn 於 2023年12月11日的回應
Dear Ms. Joslyn, Thank you for taking the time to share your feedback and for giving Hangar Bar a 4/5 review. We appreciate your support and are pleased to hear that you had a positive experience during your visit.Your feedback is valuable to us, and if there are any specific areas where we can improve or if there's anything you'd like to see differently, please let us know. We strive to provide the best possible service and experience for our guests.We hope to have the pleasure of serving you again in the future. Thank you for choosing Hangar Bar!Best regards,Team Holiday Inn

2/10 很差

Morty

商務旅客
Requested a quiet room at check in end up with a room next to loud music despite they acknowledged my request. Very poor service
於 2023 年 12 月住了 1 晚
Team Holiday Inn 於 2023年12月11日的回應
Dear Mr. Morty, We sincerely apologize for the inconvenience you experienced during your recent stay with us. It is disheartening to hear that despite your request for a quiet room, you were placed in a room next to loud music, and we failed to meet your expectations.We understand the importance of a peaceful environment for our guests and regret that we fell short in delivering the service you deserve. Please know that we take your feedback seriously, and we are actively investigating the issue to ensure that this doesn't happen again in the future.We would appreciate the opportunity to make things right. If you have any additional details or if there is anything specific we can do to address your concerns, please reach out to our management team directly at [contact information]. Your satisfaction is our priority, and we are committed to improving the quality of our service.Once again, we apologize for any inconvenience caused and appreciate your understanding.Sincerely,Team Holiday Inn

8/10 不錯

CHIH CHUNG

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 4 晚
Holiday Inn 於 2020年7月27日的回應
Dear Guest, Thank you for the wonderful ratings. We are happy to note that your recent experience was as per your expectations and you had a comfortable stay with us. We look forward to welcoming you back soon again. Sincerely, Team Holiday Inn

6/10 一般

william

商務旅客
於 2020 年 3 月住了 2 晚
Holiday Inn 於 2020年3月26日的回應
Dear Guest, Thank you for the valuable ratings. We are happy to note that you had a pleasant experience with us and were impressed with the overall product and services. We look forward to welcoming you back soon again. Sincerely, Team Holiday Inn

10/10 優異

SHUHUA

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很讚! 下次再來一定會住這飯店
讚! 接機服務快速<飯店餐廳服務好<飯店.房間都很乾淨<下次還會再住這飯店!
於 2020 年 2 月住了 2 晚
Holiday Inn 於 2020年2月21日的回應
Dear Guest, We can't express enough pleasure in reading about your recent experience with us. It gives us immense joy to know that your recent experience with us was as per your expectations and you were impressed with our overall product and facilities. Thank you also for positively highlighting our comfortable rooms and most importantly the warm hospitality extended to you by the team. It is indeed our goal to achieve the highest standard of service we could offer to our guests, and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back soon again. Sincerely, Team Holiday Inn

8/10 不錯

Kompal

伴侶同遊
讚好:職員與服務
Location is great Buffet variety and quality in the morning can be improved Adding night buffet will help Airport shuttle can be provided complementary
於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年4月25日的回應
Dear Ms. Kompal, Thank you for your valuable feedback! We're glad to hear that you appreciate our great location. We'll certainly take your suggestions into consideration regarding the buffet variety and quality in the morning, as well as the possibility of adding a night buffet option. Additionally, we'll explore the feasibility of providing a complementary airport shuttle service. Your input helps us enhance our offerings, and we hope to provide an even better experience during your next visit.Warm regards,

10/10 優異

Pushpinder

讚好:整潔度、職員與服務和住宿狀況
Everything was great, would definitely visit again
於 2024 年 3 月住了 2 晚
Team Holiday Inn 於 2024年4月19日的回應
Dear Guest, Thank you for your kind words! We're thrilled to hear that you had a great experience with us. We're delighted to know that everything met your expectations, and we can't wait to welcome you back for another visit in the future!Warm regards,

8/10 不錯

Mark

親子同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property maintained nicely and the rooms were comfortable. Staff was very professional
於 2024 年 4 月住了 4 晚
Team Holiday Inn 於 2024年4月19日的回應
Dear Mr. Mark, Thank you for your feedback! We're delighted to hear that you found our property well-maintained and our rooms comfortable. It's wonderful to know that our staff provided professional service throughout your stay. We appreciate your kind words and hope to welcome you back again soon!Warm regards,

8/10 不錯

Lee

讚好:整潔度、職員與服務和住宿狀況
Stayed here for a peaceful rest on a layover; close enough to airport. Clean and very safe. Great service.
於 2024 年 4 月住了 1 晚
Team Holiday Inn 於 2024年4月17日的回應
Dear Guest, Thank you for choosing to stay with us during your layover! We're pleased to hear that you had a peaceful and restful experience at our hotel. It's great to know that our proximity to the airport, cleanliness, and safety measures met your expectations. We're also glad that you received great service during your stay. Your comfort and satisfaction are our top priorities, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Warm regards,Team Holiday Inn.

10/10 優異

Perry

讚好:整潔度、職員與服務、設施服務和住宿狀況
Was a lovely location for my overnight stay.
於 2024 年 4 月住了 1 晚
Team Holiday Inn 於 2024年4月15日的回應
Dear Mr. Perry, We're delighted to hear that you enjoyed the location for your overnight stay! Providing a pleasant and convenient experience for our guests is our top priority. If there's anything specific about the location that stood out to you or any suggestions you have for enhancing future stays, please feel free to share. We look forward to hosting you again whenever you're in the area!

8/10 不錯

Rimple

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Dining options are excellent and friendly staff! Beautiful hotel!
於 2024 年 4 月住了 1 晚
Team Holiday Inn 於 2024年4月15日的回應
Dear Ms. Rimple, Thank you for your kind words! We're thrilled to hear that you enjoyed our dining options and found our staff to be friendly. It's wonderful to know that you found our hotel beautiful as well. Providing excellent dining experiences and exceptional service is what we strive for, and we're glad to hear that we met your expectations. If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 優異

SUMIT

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Staff courtesy & prompt service is stand out feature
於 2024 年 4 月住了 1 晚
Team Holiday Inn 於 2024年4月13日的回應
Thank you for your 5-star rating! We're thrilled to hear that you had a fantastic experience with us. If you have any additional feedback or if there's anything specific you loved about your stay, please don't hesitate to share. We look forward to welcoming you back for another exceptional experience in the future!

10/10 優異

Chowdry (Dayton)

讚好:整潔度、職員與服務和住宿狀況
Staff was very helpful and courteous
於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年4月8日的回應
Dear Guest,Thank you for taking the time to share your feedback with us. We're thrilled to hear that our staff provided helpful and courteous service during your stay. Ensuring our guests feel welcomed and well-assisted is always our top priority, and we're glad to know we achieved that goal during your visit.We hope to have the pleasure of welcoming you back to Holiday Inn soon. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Team Holiday Inn

8/10 不錯

iqbal

讚好:整潔度、職員與服務和住宿狀況
All good
於 2024 年 4 月住了 1 晚
Team Holiday Inn 於 2024年4月8日的回應
Dear Guest,Thank you for your feedback. We're glad to hear that everything met your expectations during your stay at Holiday Inn. Your satisfaction is important to us, and we appreciate your positive review.If there's anything specific you particularly enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back for another enjoyable experience.Best regards,Team Holiday Inn

10/10 優異

RAJBINDER S.

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel and also very close to airport. I would definitely stay there again.
於 2024 年 3 月住了 2 晚
Team Holiday Inn 於 2024年4月3日的回應
Dear Guest, Thank you for your positive feedback! We're glad to hear that you enjoyed your stay at our hotel and found our proximity to the airport convenient. We look forward to welcoming you back for another stay in the future. If there's anything specific you liked about your experience or if you have any suggestions for improvement, please feel free to share. We appreciate your support and hope to see you again soon!

10/10 優異

Dilnaaz

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient location, friendly staff, very clean and overall a great place to stay.
於 2024 年 3 月住了 2 晚
Team Holiday Inn 於 2024年4月2日的回應
Dear Ms. Dilnaaz, Thank you for your positive feedback! We're delighted to hear that you found our hotel to be conveniently located, with friendly staff, and very clean. Providing a great experience for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. We truly appreciate your kind words and your decision to stay with us. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future. Warm regards,Team Holiday Inn

8/10 不錯

Rebecca (Prineville)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel but prices WAY above local "India prices". They even charge if you ask for ice with your purchased soft drink (about $5 if I remember correctly).
於 2024 年 3 月住了 2 晚
Team Holiday Inn 於 2024年4月1日的回應
Dear Ms. Rebbeca, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be nice.We understand your concerns regarding the pricing, and we appreciate your feedback. Please know that our pricing is determined based on various factors, including the quality of service and amenities we provide. However, we will certainly take your feedback into consideration as we review our pricing structure.Regarding the charge for ice with your soft drink, we apologize for any inconvenience this may have caused. We will review our policies to ensure that they align with our commitment to providing excellent service to our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Team Holiday Inn

10/10 優異

Seema (bellaire)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Only complaint: Spa lady / manager is loud and always yelling both times on my spa experience. Apart from her staff are very cordial respectful , Great for a quick overnight lay over with great restaurant and spa , close to airport . Would recommend!!! Ask for top floors , bottom floors have grass as high as window .
於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年3月30日的回應
Dear Ms. Seema,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the behavior of the spa manager. Rest assured, we will address this matter internally to ensure that all guests have a peaceful and enjoyable spa experience.We're pleased to hear that you found our staff cordial and respectful, and that you enjoyed the amenities of our hotel, including the restaurant and spa. Your recommendation is greatly appreciated, and we will strive to make your next stay even more comfortable.If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant experience.Warm regards,Team Holiday Inn

10/10 優異

AMANJOT

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年3月29日的回應
Dear Mr. Amanjot,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. We look forward to welcoming you back for another wonderful stay in the future! If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Team Holiday Inn

2/10 很差

SHAURYA

家人同遊
不滿:職員與服務和住宿狀況
Horrible beds and room keys would stop working everyday. Requested airport pickup and the driver never arrived.
於 2024 年 3 月住了 4 晚
Team Holiday Inn 於 2024年3月26日的回應
Dear Mr. Shaurya, We deeply apologize for the inconvenience you experienced during your stay. It's disheartening to hear about your discomfort with the beds and the recurring issues with the room keys. Your feedback regarding the airport pickup service not being fulfilled is also concerning and not reflective of the level of service we aim to provide.Please know that your comments have been shared with our management team, and we're taking immediate steps to address these issues to ensure a more pleasant experience for our guests in the future. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay.Warm regards, Team Holiday Inn

10/10 優異

Kyoko

於 2024 年 3 月住了 2 晚
Team Holiday Inn 於 2024年4月15日的回應
Dear Guest, Thank you for the perfect score! We're thrilled that you had such a wonderful experience during your stay. If there's anything in particular that stood out to you or any aspects of your stay that you especially enjoyed, we'd love to hear about it. Your feedback helps us continue to provide exceptional service to all our guests. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards

8/10 不錯

Jatinder

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel to stay especially for people looking to stay near the IGI International Airport in Delhi
於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年3月26日的回應
Dear Mr. Jatinder, We're delighted to hear that you found our hotel to be a nice place to stay, especially for those looking for accommodations near the IGI International Airport in Delhi. Thank you for choosing to stay with us and for your kind recommendation. We strive to provide a comfortable and convenient experience for all our guests, and we're glad to know that we succeeded in meeting your needs. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 不錯

Iqbal

於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年4月13日的回應
Thank you for your rating! If there's anything specific you think we could improve to make your experience even better next time, please feel free to let us know. We're always looking for ways to enhance our guests' experience.

4/10 欠佳

Rebecca (Prineville)

讚好:住宿狀況
Check in took way too long even with very few other customers.
於 2024 年 3 月住了 2 晚
Team Holiday Inn 於 2024年3月22日的回應
Dear Ms. Rebecca, We're sorry to hear about your experience with the check-in process. Your feedback is valuable to us, and we apologize for any inconvenience caused. We'll certainly review our check-in procedures to ensure a smoother and more efficient process for our guests in the future. If there's anything specific you'd like us to address or if you have any further concerns, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit.Warm regards, Team Holiday Inn

10/10 優異

AMANJOT

親子同遊
讚好:整潔度和設施服務
Very good
於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年3月21日的回應
Dear Guest, Thank you so much for your fantastic rating! We're thrilled to hear that you had a very good experience with us. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back again soon!Warm regards, Team Holiday Inn

8/10 不錯

Jatinder

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good Breakfast
於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年3月18日的回應
Dear Mr. Jatinder, We're delighted to hear that you enjoyed our breakfast! We strive to offer a variety of delicious options to start your day off right. Thank you for your kind feedback, and we hope to welcome you back soon for another satisfying meal!

10/10 優異

Shoba R

於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年4月8日的回應
Dear Ms. Shobha,Thank you for your perfect rating! We're thrilled to receive your feedback and to know that you had a flawless experience during your stay at Holiday Inn. Providing exceptional service and ensuring your comfort are our top priorities, and we're delighted that we met your expectations.If there's anything else we can assist you with or if you have any further comments to share, please feel free to let us know. We look forward to welcoming you back for another 5-star experience in the future!Best regards,Team Holiday Inn

4/10 欠佳

srinivas

家人同遊
不滿:整潔度、職員與服務和住宿狀況
Not worth the price they charged me.
於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年3月14日的回應
Dear Mr. SrinivasWe apologize for falling short of your expectations and for any inconvenience caused by the price of your stay. Your feedback is important to us, and we would appreciate hearing more about your concerns so that we can address them appropriately. Please feel free to reach out to our management team directly, and we will do our best to resolve the issue to your satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right.

10/10 優異

Anne

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年3月14日的回應
Dear Ms. Anne, Thank you for your perfect 5/5 review! We're thrilled to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we're glad that we could meet your expectations. If there's anything else we can do to make your future experiences even better, please don't hesitate to let us know. We look forward to serving you again soon!Warm regardsTeam Holiday Inn

8/10 不錯

urmila

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Politeness
於 2024 年 3 月住了 2 晚
Team Holiday Inn 於 2024年3月12日的回應
Dear Guest,Thank you for your kind words! We're delighted to know that you appreciated the politeness of our staff. Providing excellent and courteous service is our priority, and we're glad we could make your experience enjoyable.If you have any specific feedback or suggestions, feel free to share. We look forward to welcoming you again.Best regards,Team Holiday Inn

10/10 優異

Sarita

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent all round
於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年3月12日的回應
Dear Guest,Thank you for your feedback! We're thrilled to hear that you had an excellent experience with us. Providing top-notch service in all aspects is what we strive for, and we're glad to know we met your expectations.If there's anything more we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful experience.Best regards,Team Holiday Inn

10/10 優異

Sukhvinder

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
N/A
於 2024 年 3 月住了 3 晚
Team Holiday Inn 於 2024年3月14日的回應
Dear Mr. Sukhvinder, Thank you for your perfect 5/5 review! We're thrilled to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we're glad that we could meet your expectations. If there's anything else we can do to make your future experiences even better, please don't hesitate to let us know. We look forward to serving you again soon!

6/10 一般

Ramnik

伴侶同遊
不滿:整潔度和設施服務
A convenient hotel with close proximity to the IGI Airport. Dining in the hotel is pricey relative to all the excellent eating places in the mall around the corner. Room prep left a lot to be desired - nail clippings of the previous occupant around the sink and mud marks on the shower floor - not something you expect in a 5 star hotel charging £240 per night
於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年3月11日的回應
Dear Mr. Ramnik, Thank you for sharing your feedback, and we sincerely apologize for the inconveniences you experienced during your stay. Your comments are essential, and we take them seriously as we continually strive to improve our services.We deeply regret that the cleanliness of your room did not meet our standards. Such oversights are unacceptable, and we will investigate the matter thoroughly to ensure that proper measures are in place to prevent a recurrence. Cleanliness is a top priority, and we apologize for any discomfort caused.We also acknowledge your concerns about the dining prices in comparison to nearby options. We will review our pricing structure to ensure it aligns with the value we aim to provide to our guests.Your feedback is invaluable, and we appreciate your understanding. We are committed to addressing these issues promptly and taking corrective actions. We hope to have the opportunity to welcome you back in the future with an improved experience.If there's anything specific you would like to discuss or if you have additional feedback, please feel free to reach out to our management directly.Thank you for bringing these concerns to our attention.Best regards,Team Holiday Inn

10/10 優異

Ben

於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年3月30日的回應
Dear Guest,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience at our hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.If there's anything else we can do to make your next visit even more enjoyable, please feel free to let us know. We look forward to welcoming you back for another five-star experience in the future!Warm regards,Team Holiday Inn

4/10 欠佳

alan

商務旅客
讚好:職員與服務和設施服務
不滿:整潔度和住宿狀況
I stayed on the soaking floor, the smell in the room seems to be bad even for a smoker. Best to avoid smoking floor.
於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年3月7日的回應
Dear Mr. Alan, We sincerely apologize for the inconvenience you experienced during your stay on the smoking floor. Your feedback is valuable to us, and we regret that the room's smell did not meet your expectations. We appreciate your input and will address this matter promptly to ensure a more comfortable stay for our guests in the future. If you choose to stay with us again, please let us know your preferences, and we will do our best to provide you with a room that aligns with your expectations. Thank you for bringing this to our attention

6/10 一般

Stephan

伴侶同遊
讚好:整潔度
不滿:設施服務和住宿狀況
Der sehr hohe Zimmerpreis ist hier leider nicht gerechtfertigt. Das einzig wirklich gute ist die Nähe zum Flughafen. Die Hauptkritikpunkte sind der Zustand des in die Jahre gekommen Hotels, weshalb es vor allem im Zimmer muffig riecht. Zudem ist direkt neben dem Hotel eine große Baustelle, die sicherlich noch für einige Zeit nicht abgeschlossen sein wird. Warum man dann trotzdem so horrende Zimmerpreise verlangt, ist ein Rätsel. Tipp für zukünftige Gäste: To Go Getränke/Speisen lieber außerhalb kaufen. Kleiner Cappuccino to go kostet hier beispielsweise 7€.
於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年3月7日的回應
Dear Mr. Stephen, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We appreciate your observations regarding the aging condition of the hotel and the construction nearby.Your comments are valuable to us, and we assure you that we are actively addressing the concerns raised to enhance the overall guest experience. We understand your disappointment with the room conditions and the associated pricing.Please note that we continuously strive to improve and provide the best possible stay for our guests. We regret that we fell short of your expectations on this occasion.If your travels bring you back to the area, we hope you might consider giving us another opportunity to provide you with a more satisfying experience.Best regards,Team Holiday Inn

6/10 一般

shine

家人同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Without any prior notice the Water was turned off when we were on shower .We are almost time for the flight ..Worst experince from a big brand hotel like this ..Also the people at the counter was not polite at all especially Krishna that I dealt with .. ..They need to be more professionally trained as it’s especially near to international Airport which serves both domestic and International passengers ..
於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年3月5日的回應
Dear Guest, We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. It is disheartening to hear about the water interruption, and we understand the frustration this must have caused, especially given the time constraints.Please know that we take your feedback seriously, and we are investigating the water supply issue to prevent such incidents from happening in the future. We deeply regret that our staff, especially Krishna, did not meet the level of politeness and professionalism expected. Rest assured, we will address this with our team and provide additional training to ensure a more positive and courteous guest experience.Your feedback is crucial to our ongoing efforts to improve, and we genuinely appreciate your patience and understanding during this unfortunate situation. We would like the opportunity to make it right and invite you to contact our management directly at animesh.ghosh@holidayinndelhi.com to discuss your experience further.We value your business and hope you will consider giving us another chance to provide you with the exceptional service you deserve.Sincerely,

8/10 不錯

Ralynn

於 2024 年 2 月住了 2 晚
Team Holiday Inn 於 2024年3月26日的回應
Dear Guest, We appreciate your feedback and are glad to hear that you had a positive experience overall. Thank you for choosing to stay with us. If there's anything specific we can improve upon to earn that extra star next time, please let us know. We look forward to welcoming you back for an even better stay in the future!

10/10 優異

Sui

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Lovely property in a very modern area. Little bit out of the main city but an Uber/taxi takes care of that easily and cheaply. Great location to be close to the airport. Staff were amazing as expected and the breakfast one of the best we've experienced anywhere
於 2023 年 9 月住了 3 晚
Team Holiday Inn 於 2024年3月3日的回應
Dear Guest,Thank you for taking the time to share your experience at our lovely property. We're delighted to hear that you enjoyed the modern surroundings and found our location convenient, especially in close proximity to the airport. It's great to know that our staff exceeded your expectations, and we appreciate your kind words about the breakfast, considering it one of the best you've experienced.Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another wonderful stay. If there's anything specific you'd like to share or if you have any preferences for your next visit, please feel free to let us know.Best regards,Team Holiday Inn

8/10 不錯

Abhishek

於 2024 年 3 月住了 1 晚
Team Holiday Inn 於 2024年3月23日的回應
Dear Mr. Abhishek, We appreciate your feedback and are glad to hear that you had a positive experience overall. Thank you for acknowledging our efforts in providing excellent customer service and delicious food. We're always striving to improve, so please let us know if there's anything specific we can do to earn that extra star next time. We look forward to welcoming you back soon!

6/10 一般

Manisha

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was walking distance to shops and restaurants. I did not like that they only give one key per room. My husband and I traveled together with our toddler, and we needed an extra key. Also, we checked out and paid for a driver at the hotel to take us to the airport. When we got to the airport, someone walks up to the driver and says something. My husband and I did not understand and the person starts helping us with our luggage. He immediately charged us 500 rupees. The driver could have asked us if we needed help and that it would cost money.
於 2024 年 1 月住了 3 晚
Team Holiday Inn 於 2024年2月29日的回應
Dear Ms. Manisha, Thank you for sharing your feedback with us. We appreciate your comments, and we apologize for any inconvenience you experienced during your stay and departure. Your concerns are important to us, and we will certainly address them to improve our services.Regarding the issue with the key, we understand the importance of having an extra key, especially when traveling with a family. We'll review our key distribution policy to see if there's room for improvement in accommodating guests' needs.As for the situation with the driver and assistance at the airport, we apologize for any miscommunication. We will ensure that our drivers clearly communicate any additional charges for assistance with luggage to avoid any surprises for our guests. We appreciate your understanding and will use your feedback as an opportunity to enhance our services.We value your patronage and hope you'll give us another opportunity to provide you with a more seamless and enjoyable experience in the future. If there's anything specific you would like us to address or if you have further details to share, please feel free to contact our management team directly. Safe travels!

10/10 優異

Jatinder

讚好:整潔度、職員與服務和住宿狀況
I booked a two night stay for my Parents before an international flight and they had a wonderful time. They especially enjoyed the breakfast buffet and the excellent customer service provided by the Staff.
於 2024 年 2 月住了 2 晚
Team Holiday Inn 於 2024年2月28日的回應
Dear Mr. Jatinder, Thank you for choosing Holiday Inn, Aerocity for your parents' stay and for sharing such a positive experience. We are delighted to hear that they had a wonderful time during their two-night stay.It's great to know that they enjoyed the breakfast buffet, and we are particularly pleased that our staff provided excellent customer service. Our team takes pride in creating memorable experiences for our guests, and your kind words are truly appreciated.If there's anything more we can do to make future stays even better for your parents or for you, please do not hesitate to let us know. We look forward to the opportunity of welcoming them back and providing another exceptional experience.Best regards,Team Holiday Inn

8/10 不錯

Shamsher

讚好:整潔度、職員與服務和住宿狀況
The only thing I do not like is when they forgot to pick up my sister. My sister booked me and her to be picked up. Our time of arrival is different but they either ignore or did not back read my sister email to them.
於 2024 年 2 月住了 1 晚
Team Holiday Inn 於 2024年2月28日的回應
Dear Mr. Shamsher, We sincerely apologize for the inconvenience caused by the oversight in arranging the pick-up for your sister. We understand the importance of a smooth and well-coordinated arrival experience.Your feedback is valuable to us, and we will address this issue with our team to ensure better communication and attentiveness in the future. We appreciate your understanding and want to assure you that we are taking the necessary steps to prevent such oversights from occurring again.If there's anything else we can do to make amends or if you have any further concerns, please feel free to reach out. We appreciate your patience and hope to have the opportunity to provide you with an improved experience in the future.Best regards,Team Holiday Inn

10/10 優異

bikramjit

讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were very helpful and approachable.
於 2024 年 2 月住了 1 晚
Team Holiday Inn 於 2024年2月28日的回應
Dear Mr. Bikramjit, Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff to be very helpful and approachable. Providing excellent service and making our guests feel welcome is our top priority.If there's anything specific that stood out during your stay or if you have any suggestions for improvement, please feel free to let us know. Your comments are valuable to us as we continuously strive to enhance the guest experience.We appreciate your patronage and look forward to the pleasure of welcoming you back on your next visit.Best regards,Team Holiday Inn

10/10 優異

Rajwinder kaur

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 2 月住了 1 晚
Team Holiday Inn 於 2024年2月25日的回應
Dear Guest,Thank you for your 5-star rating! We're thrilled to know that you had an excellent experience during your stay. If there are any specific aspects or services that stood out and contributed to your positive rating, we'd love to hear more about it.Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for another outstanding Visit in the future.Best regards,Team Holiday Inn

10/10 優異

Damanpreet

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service. Clean and nice rooms.
於 2024 年 2 月住了 1 晚
Team Holiday Inn 於 2024年2月26日的回應
Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you experienced excellent customer service and found our rooms to be clean and nice. Providing top-notch service and maintaining a welcoming environment are our priorities, and we are thrilled that we could meet your expectations.Your positive comments motivate us to continue delivering exceptional experiences. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share.We appreciate your patronage and look forward to the pleasure of welcoming you back for another outstanding experience.Best regards,Team Holiday Inn

4/10 欠佳

Seema (bellaire)

家人同遊
讚好:整潔度、職員與服務和設施服務
AC didnt work , room smelt wierd like chemicals . Check in took longer than anticipated. Ok property for an overnight . Salon staff were good .
於 2024 年 2 月住了 1 晚
Team Holiday Inn 於 2024年2月22日的回應
Dear Ms. Seema,We appreciate your feedback and sincerely apologize for the inconveniences you faced during your stay. It is disheartening to learn about the issues with the AC, the unusual smell in the room, and the longer-than-anticipated check-in process. We understand the importance of a comfortable and smooth experience for our guests.Your concerns will be addressed promptly to ensure that similar situations do not occur in the future. On a positive note, we're pleased to hear that the salon staff provided good service.We value your feedback as it helps us improve, and we hope to have the opportunity to make it up to you on a future visit.Best regards,Team Holiday Inn

6/10 一般

MASASHI

於 2024 年 2 月住了 2 晚
Team Holiday Inn 於 2024年3月21日的回應
Dear Guest, Thank you for your review. We appreciate your feedback and would love to know more about your experience to improve. If there's anything specific that you feel we could have done better, please feel free to share. We hope to have the opportunity to serve you better in the future.Warm regards, Team Holiday Inn

10/10 優異

Darwin

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, clean and easy to get around. Plenty of restaurant options!
於 2024 年 2 月住了 3 晚
Team Holiday Inn 於 2024年2月22日的回應
Dear Mr. Darwin, Thank you for your positive feedback! We're glad to hear that you found our staff friendly, the surroundings clean, and the navigation easy. It's wonderful that you enjoyed the variety of restaurant options available. We appreciate your kind words and look forward to welcoming you back for another great experience. If there's anything specific you enjoyed or any suggestions you have, feel free to share!Warm regards, Team Holiday Inn

10/10 優異

Hemant (monroe)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
We had a great experience and food was great. Quick service and timely drop to Airport.
於 2024 年 2 月住了 1 晚
Team Holiday Inn 於 2024年2月21日的回應
Dear Mr. Hemant, Thank you for sharing your positive experience with us! We're delighted to hear that you had a great time, enjoyed the delicious food, and experienced quick service. Ensuring a timely drop to the airport is a priority for us, and we're pleased that we could meet your expectations.Your feedback is appreciated, and we look forward to welcoming you back for another enjoyable stay.Warm regards, Team Holiday Inn