大堂

迪爾伯恩麗思卡爾頓酒店的評價

4 out of 5
迪爾伯恩麗思卡爾頓酒店
300 Town Center Dr, Dearborn, MI

評價

9.0

卓越

10 分評分,優異;839 則評價中有 561 則" "
8 分評分,不錯;839 則評價中有 178 則" "
6 分評分,一般;839 則評價中有 46 則" "
4 分評分,欠佳;839 則評價中有 37 則" "
2 分評分,很差;839 則評價中有 17 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常美丽的画廊,走廊到处都是各种画品,而且档次不低,距离福特汽车博物馆就7分钟车程,也是值得一看的museum。hotel对面是一望无际的绿地,视野开阔,斜对面有栋Ford大楼
於 2019 年 4 月住了 1 晚

8/10 不錯

na

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
总体比较满意,
总体比较满意,酒店的服务态度不错,预定时是含早的,但是入住前台刷了早餐费用,经沟通给处理了。

10/10 優異

Ann

讚好:整潔度、職員與服務和住宿狀況
Shout out to Adam at the front desk! He made our stay spectacular
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日的回應
Dear Ann,Our amazing staff works hard to ensure all our guests feel welcome, and Adam will be proud you appreciated his exceptional service. Please come see us again soon at The Henry, Autograph Collection.

10/10 優異

Deanna

讚好:整潔度、職員與服務和住宿狀況
This is a very nice hotel. Everything was great.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月12日的回應
Dear Deanna,Thank you for taking the time to leave us your outstanding review of The Henry, Autograph Collection. We are pleased to hear about your comfortable stay with us. We look forward to seeing you again in the near future.

8/10 不錯

Alicemarie

家人同遊
讚好:整潔度、設施服務和住宿狀況
The Henry is an amazing hotel to stay in. It is a safe hotel, and it has a very high standard of quality. The surrounding area is a little desolate. There is nothing conveniently in walking distance.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月10日的回應
Dear Alicemarie,Your positive rating of The Henry, Autograph Collection is much appreciated! Although our location wasn't what you expected, we're glad you enjoyed our secure atmosphere and upscale property. Thank you for choosing to stay with us and we hope you'll return.

10/10 優異

kathy (North Vernon)

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
World class doorman Marty made the trip memorable. Would highly recommend others to stay.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月5日的回應
Dear Kathy,We're delighted to hear about your recent experience with us, and we're so pleased you recommend us to your fellow travelers! It's great to know Marty's exceptional hospitality helped make your trip a memorable one, and we'll be sure to share your compliments with him. Thank you for taking the time to leave a review, and we look forward to welcoming you back to The Henry, Autograph Collection soon!

10/10 優異

Shadin

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service! Beautiful hotel.
於 2024 年 3 月住了 1 晚
Sharon 於 2024年3月4日的回應
Thank you so much for your kind words. I'm glad you enjoyed your stay. When your travels bring you back to the Dearborn area, we hope you choose to stay with us again!

8/10 不錯

Elizabeth

讚好:設施服務
We loved the property and our room was very nice. The artwork was exquisite. Unfortunately they were short of staff for the valet, bellhop and the restaurant. Our waiter rushed us through our whole meal and continue to complain that they were short of staff. I would also recommend staggering the hours for the pool and hot tub for children. Staying at a five star hotel. It is important to be able to enjoy and relax in the spy area without continuously being interrupted by children in the hot tub. It was a little disappointing for the price we paid to stay for one night.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月11日的回應
Dear Elizabeth,It was a privilege to host you at The Henry, Autograph Collection. It's wonderful to hear you loved our accommodations and beautiful artwork. We are always open to suggestions and will consider your insightful comments about our pool and our restaurant, TRIA. We'll work diligently to serve our guests and hope to welcome you back soon.

10/10 優異

Rayshaunda

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

samir (Pittsford)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚

8/10 不錯

Casey (Leander)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Carter

於 2023 年 12 月住了 1 晚
Sharon 於 2024年3月4日的回應
I am so glad you enjoyed your stay and the great hospitality that The Henry Autograph Collection is known for. Hopefully, if you return to the Dearborn area, you will choose to stay with us again.

8/10 不錯

Aruna

於 2023 年 11 月住了 2 晚

10/10 優異

Joshua

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was very clean and neat. Restaurant was very accommodating. Food was great too!
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月18日的回應
Dear Joshua,It was a pleasure hosting you at The Henry, Autograph Collection! We're glad our clean room and tasty food impressed you, and we look forward to your next visit.

10/10 優異

Jacqueline

於 2023 年 11 月住了 3 晚

10/10 優異

scott

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Incredible!
I travel often and have stayed in to many hotels to remember. But this one has to be in the top 1 percent of excellence. Extremely clean and well maintained, even to my standards as I pay attention to details. I mean, the floors were clean and shiny even in the tight of a corner. I would highly recommend this hotel.
於 2023 年 11 月住了 3 晚
General Manager 於 2023年11月17日的回應
Dear Scott,We are beyond excited to hear what a wonderful stay you had at The Henry, Autograph Collection. We know how important cleanliness always is, but even now, more than ever, we take extra measures to make sure all of our guests know their comfort is our priority. After that, we make sure you can sit back and relax. Thank you for taking the time to let us know how much you appreciate the efforts of our team. We look forward to having you stay with us again the next time you are in our area.

8/10 不錯

Sarah

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

2/10 很差

Ali

不滿:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 3 晚

10/10 優異

Nathan

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Sharon Hodder 於 2023年10月28日的回應
Thank you so much for staying with us at The Henry Autograph Collection. I'm glad you enjoyed your stay.

8/10 不錯

Bryan

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It'll do in Dearborn.
2-night stay for a business conference. Staff was friendly and professional, food was very good, and rooms were large and comfortable. A solid choice for business needs in Dearborn.
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月17日的回應
Thank you for taking the time to share your thoughts with us. We are glad that you appreciated our team, food, and accommodations. It is wonderful to know you found us to be suited for business needs in Dearborn. It was a pleasure to have you as a guest, and we look forward to your next business trip with us.

8/10 不錯

matthew

於 2023 年 8 月住了 1 晚

6/10 一般

Heidi

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Beautiful hotel. The customer service was poor. I had booked a King bed, my reservation said a King bed, and when I asked about it, I was basically told that I would have to take it up with expedia (who I had booked through). When I called expedia, they too had me as a reservation for a King bed. Instead I was in a room with 2 double beds for a romantic evening away.... it was the worst hotel experience, because the hotel didn't seem to care that I had booked a different room.
於 2023 年 8 月住了 2 晚
General Manager 於 2023年9月1日的回應
Dear Heidi,While we are honored you chose to join us for your getaway, we are sorry to know you had such a disappointing experience due to the room not meeting your expectations. Please know that when booking via a third-party site, specific room requests are subject to availability and are never guaranteed, though we do our best to honor all requests. Thank you for your feedback, and we wish you all the best.

6/10 一般

Lillian

讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Everything was wonderful except the Check In experience. It was not so welcoming.
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月14日的回應
Dear Lillian,We're pleased to hear you had a generally wonderful experience during your stay. However, we're sorry your check-in experience did not meet your expectations. Your feedback is valuable to us, and we'll use your comments to improve our check-in process and ensure all guests feel warmly welcomed from the moment they arrive. We appreciate your input and hope to have the chance to provide you with an even better stay in the future.

6/10 一般

Jennifer

家人同遊
讚好:整潔度和職員與服務
One night stay with family for a funeral.
Arrived at 10 pm, the air conditioning in room didn’t work, since it was so late and by time I realized it wasn’t cooling off O just stayed in that room. Didn’t sleep well and was very hot in room when showered. The room was dark despite the lamps on. Hard to see to read even with glasses on.
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月17日的回應
Dear Jennifer,Thank you so much for taking the time to leave us your feedback, and we apologize for any issues with the A/C. Please know that our team is always available to help you find more suitable accommodations during your visit, should they be available. Please consider joining us again soon.

10/10 優異

Bill

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The property was excellent and we enjoyed our stay at the end of a frantic conference week. The property has amazing artwork throughout, a fantastic dining room, well laid out rooms and modern bathrooms. The property is a very short drive to the Ford complex as we were keen to visit the museum and do a factory tour.
於 2023 年 6 月住了 2 晚
General Manager 於 2023年6月23日的回應
Dear Bill,We're delighted you enjoyed your stay at The Henry, Autograph Collection! It's great to know that our beautiful property, comfortable rooms, and close proximity to the Ford complex helped make your visit memorable. The next time you're in town, please come see us again.

4/10 欠佳

Safira

家人同遊, 親子同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
Why is housekeeping knocking on our door at 9 am???? I might expect this at a one star hotel but not at one of this quality. We were at a wedding at this hotel so went to bed fairly sleep only to be rudely awakened by the housekeeping staff. Awful!
於 2023 年 6 月住了 1 晚
General Manager 於 2023年6月12日的回應
Dear Safira,Thank you for notifying us of your stay. We sincerely apologize for any inconvenience caused by the knock at your door. We appreciate you bringing this to our attention, and your feedback will be discussed internally as we continually strive to improve our guests' experiences. Our team hopes you had a safe trip home, and we wish you well.

8/10 不錯

Maria T

於 2023 年 6 月住了 2 晚

6/10 一般

Mohamad

於 2023 年 6 月住了 4 晚

10/10 優異

INAS

於 2023 年 5 月住了 3 晚

8/10 不錯

Patricia (Boca Raton)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 2 晚

10/10 優異

Lawrence (bay city)

於 2023 年 5 月住了 2 晚

10/10 優異

Brooke

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy parking with a short walk. Luxurious feel upon entrance. Staff was nice. Ascetically beautiful with plentiful art work not only in the lobby, but hallways leading up to rooms. Room was decently clean. only complaint is that the shower tile grout looked a bit grimy. Favorite feature along with art, was the very nice restaurant/bar that stays open late on weekends.
於 2023 年 4 月住了 1 晚
Jennifer 於 2023年4月21日的回應
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Stephanie

家人同遊, 親子同遊
讚好:整潔度、設施服務和住宿狀況
friendly staff, great for families :)
於 2023 年 4 月住了 2 晚
Jennifer 於 2023年4月21日的回應
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Ashok

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The beds were terrific. We slept in each morning because they were terrific!
於 2023 年 4 月住了 3 晚
Jennifer 於 2023年4月21日的回應
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯

Wilbert

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Day Getaway
My Stay was Great.
於 2023 年 3 月住了 1 晚
Jennifer 於 2023年4月21日的回應
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Tiffany

親子同遊
讚好:整潔度、職員與服務和住宿狀況
It was such a beautiful hotel. Everyone was so kind. BREKFAST was amazing!
於 2023 年 3 月住了 1 晚
Jennifer 於 2023年4月21日的回應
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Happy to hear you liked the breakfast. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Brett

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Everything was absolutely perfect. The attention to even small details was impressive.
於 2023 年 3 月住了 2 晚
Jennifer 於 2023年4月21日的回應
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Ahmad (Kissimmee)

Nice clean everything is perfect
於 2023 年 3 月住了 3 晚
Jennifer 於 2023年4月21日的回應
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 很差

Elizabeth

於 2023 年 3 月住了 2 晚
Jennifer 於 2023年4月21日的回應
Dear GuestI recognize your time is valuable and appreciate the feedback you have provided regarding your recent stay at THE HENRY Hotel.Receiving friendly and attentive service from our staff sets the tone for a great stay, if this was not your experience, and I sincerely apologize for failing to meet your expectations. I hope when travel brings you back to the Detroit area you will once again choose to stay with us. Thank you again.

10/10 優異

Chelsy

於 2023 年 3 月住了 2 晚
Jennifer 於 2023年4月21日的回應
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Max William

於 2023 年 2 月住了 1 晚
Jennifer 於 2023年4月21日的回應
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚
Jennifer 於 2023年4月21日的回應
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Shannon (Grand Blanc)

家人同遊
讚好:整潔度、設施服務和住宿狀況
Very clean.
於 2023 年 2 月住了 1 晚
Jennifer 於 2023年4月21日的回應
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Chantel

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice upscale feel...friendly staff and very nice pool area...would definitely stay again
於 2023 年 2 月住了 1 晚
Jennifer 於 2023年4月21日的回應
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Tammy

家人同遊, 商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel. Above and beyond service. STAY
Beautiful property. Everyone went above and beyond to make us feel welcome. The Valet Marty was fantastic as was the bartenders. Melissa and Dean. They all treated us like friends and welcome guests.
於 2023 年 1 月住了 1 晚

10/10 優異

Wesley

於 2023 年 1 月住了 2 晚

10/10 優異

Mark

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location for my needs. Wish I was there more to avail myself to the pool and other amenities.

10/10 優異

KELLY

親子同遊
讚好:職員與服務和住宿狀況
Friendly staff, great atmosphere. Would stay again!

10/10 優異

Raul

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything just perfect.

10/10 優異

Justin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 3 晚