住宿景觀
查看供應

香格里拉酒店的評價

4 out of 5
香格里拉酒店
1301 Ocean Avenue, Santa Monica, CA

評價

8.0

很好

10 分評分，優異；1001 則評價中有 425 則" "
8 分評分，不錯；1001 則評價中有 320 則" "
6 分評分，一般；1001 則評價中有 116 則" "
4 分評分，欠佳；1001 則評價中有 77 則" "
2 分評分，很差；1001 則評價中有 63 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

7.6/10 

環保程度

評價

6/10 一般

Jin

不滿：住宿狀況和客房舒適度
除了位置我，其他都很差，性价比太低！
入住的当晚是周五，给我们安排的一个房间在二楼很吵，另一个房间我们去投诉了才给我们安排四楼，周五酒店晚上聚会吵闹到凌晨才结束，基本上没有睡好过！
於 2019 年 1 月住了 1 晚
Hotel Shangri-La Management 於 2019年1月31日的回應
Dear Jin, Thank you for taking the time to share a review about your experience at the hotel. We are disheartened to hear that elements of your stay were disappointing and did not meet your expectations. We look forward to an opportunity of formally apologizing to you for the disruption you experienced and we will ensure we make this right for you. Sincerely, Hotel Shangri-La Management

2/10 很差

Jason (NY)

讚好：職員與服務
不滿：設施服務和住宿狀況
The most regrettable hotel ever lived in my life. Do not choose this hotel, repeat, do not choose this hotel!
於 2018 年 11 月住了 3 晚

8/10 不錯

SAU HING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服務好
酒店的工作人員友善服務好. 酒店近海灘非常方便.
於 2018 年 8 月住了 3 晚
Hotel Shangri-La Management 於 2018年8月14日的回應
Dear Sau Hing, Thank you for such a kind and thoughtful review! We are overjoyed to hear how thoroughly you enjoyed every aspect of our hotel! We certainly take gratification in our superlative guest service, so to hear genuine praise of it is always heart warming. We cannot wait to serve you again in the future, hopefully soon! Sincerely, Hotel Shangri-La Management

10/10 優異

國藩

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 1 晚
Hotel Shangri-La Management 於 2018年6月25日的回應
Thank you for such a kind and thoughtful review! We are overjoyed to hear how thoroughly you enjoyed every aspect of our hotel! We certainly take gratification in our superlative guest service, so to hear genuine praise of it is always heart warming. We cannot wait to serve you again in the future, hopefully soon! Sincerely, Hotel Shangri-La Management

6/10 一般

DELIA

6/10 一般

真實旅客

讚好：整潔度和職員與服務
The staff members were very helpful and friendly. They explained everything very detailed and we had a great time here. The only thing we felt disappointed was the room is a bit too small compared to those we saw online. But apart from that, everything is great!

8/10 不錯

CHANJING (上海)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
一般
和海滩隔一条马路，距离码头和第三街也都很近，不过周末的圣塔莫妮卡太吵了

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Terrible experience
於 2022 年 10 月住了 1 晚

2/10 很差

Roberto Fierro

伴侶同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
No me gusto que esta vieja la instalación es pésima Moo volvería a estar aquí me cobraron 25 dólares diarios adicionales de amenities coló alberca etc que nadie me avisó fue un robo en todos los sentidos
於 2022 年 9 月住了 5 晚

10/10 優異

Odean

於 2022 年 10 月住了 5 晚

10/10 優異

George

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location and staff were amazing . Messaged Adrienne Miley (Chief Concierge) ahead of time as I was proposing to my girlfriend that evening and she had champagne waiting for us in the room and set up reservations at a nearby restaurant. Very memorable stay !
於 2022 年 10 月住了 2 晚

2/10 很差

Paola

多人同遊
讚好：整潔度和設施服務
不滿：職員與服務和住宿狀況
The staff is AWFUL! They did nothing but harass us while at the pool. They wouldn’t even let us have our water bottles on our table. Very miserable people. The restaurant’s food was not good. They didn’t bring one of our meals out and charged us for it anyway, when we told the server, he said there was nothing he could do because his manager wasn’t there and to call them later to fix it. 4 calls and 3 emails to this hotel later, never did anything about it or gave us our money back for the meal we didn’t eat.
於 2022 年 5 月住了 1 晚

2/10 很差

Julian (Boulder)

不滿：設施服務和住宿狀況
Nice bathroom accessories and the water was appreciated. Sadly the hotel was under construction. The pool deck was being sanded so there was dust everywhere and very loud starting at 7am. The lobby was being painted and covered in plastic. Seating area was unusable. Should not have been open during remodel and made my short 2 night stay very unpleasant.
於 2022 年 10 月住了 2 晚

8/10 不錯

Bibbi

於 2022 年 9 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Great location
This hotel is in an amazing location. Love the Art Deco style, although some of the interior room finishes are a little tired. They are in the process of renovating some rooms. Great rooftop bar for sunset. Very helpful concierge.
於 2022 年 9 月住了 2 晚

4/10 欠佳

Naomi

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
写真で見るより、全然古くて少しがっかりしました。スタッフはとても親切で良かったけれども、ホテルがとにかく古かったです。
於 2022 年 9 月住了 1 晚

2/10 很差

Jean-Philippe

家人同遊
不滿：職員與服務、住宿狀況和客房舒適度
Never Again - Very bad experience - Décommandé
We booked a family suite for 4 days in August 22. The hotel does not belong to Shangri-La chain. The furniture is old, not properly maintained and dangerous. It does not worth the price. I strongly do not recommend this hotel. --------------------------------------------------------------- Nous sommes restés 4 jours dans une suite familiale. Malgré son nom, l'hôtel ne fait pas partie de la chaîne Shangri-La. Le mobilier est vétuste, mal entretenu et dangereux. Inadmissible pour ce niveau de prix. Nous recommandons de ne surtout pas séjourner dans cet hôtel.
於 2022 年 8 月住了 3 晚

10/10 優異

Britt

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
So accommodating prior to check in and all the way through our stay. Cute pool area with great margaritas, amazing rooftop with views and espresso martinis. The concierge Adrienne is so lovely and does everything she can to elevate the experience and stay
於 2022 年 9 月住了 1 晚

6/10 一般

AKSHAY

伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
Older rooms and hotel. Photos on Expedia are hyped up and do not match what the actual facility is. Loud at night and can hear noises from road of cars and party goers. Location is good and has water views
於 2022 年 9 月住了 4 晚

10/10 優異

Joshua

多人同遊
讚好：整潔度、職員與服務和設施服務
The location is perfect. Quick walk to 3rd street and the beach. I recommend going when they have a pool party because that was a vibe.
於 2022 年 9 月住了 3 晚

4/10 欠佳

Miriam

家人同遊
不滿：設施服務和住宿狀況
Unangemessene Zimmerausstattung für den Preis. Ausziehbares Sofa war extrem unbequem. Achtung Familien mit Kinder: Samstags Poolparty. Kinder dürfen nicht mehr an en Pool. Pool dann Ab 21! Party im gesamten Hotel. Dafür haben wir nicht bezahlt ! Im Zimmer konnte man sich den ganzen Tag so auch nicht ausruhen. Das war sehr ärgerlich !
於 2022 年 8 月住了 3 晚

8/10 不錯

Eric

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Emplacement unique à Santa Monica au bord de mer. Personnel trés attentif même si hotel un peu daté. Trés grande chambre avec terrasse et vue sur mer. Cuisine dans la chambre (ce que les américains appellent une suite)
於 2022 年 8 月住了 3 晚

8/10 不錯

Patricia

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The room was clean and bathroom big. The rooftop bar is cool but drinks were watery and way too overpriced. There is no refrigerator in the rooms.
於 2022 年 8 月住了 2 晚

2/10 很差

真實旅客

多人同遊
讚好：整潔度
不滿：職員與服務
Hotel was clean but older. At the end of my stay I received my checkout with what they were returning to me from the credit card hold. Or so I was told when in fact that was the amount they were keeping. Nonitemized receipt for what they “billed” me for. Nothing was put on my room except parking which is $50/night. Read the small print on the parking sign at the very bottom it’s $50.00/night not $30.00 like it says really big on the top. So I was lied to at check out so I wouldn’t question the bill.
於 2022 年 7 月住了 3 晚

8/10 不錯

Joseph (Murrells Inlet)

伴侶同遊
讚好：整潔度和職員與服務
This is an older property and while the exterior and overall facility needs a faceluft, the rooms were excellent, modern and in the Art Deco Style. The location is great for exploring the Santa Monica downtown and pier, as well as the general arwa for day trips. Many restaurant choices close by. In terms of price, everything at the facility is way overpriced and there are added fees not made clear in the Reservation details. Parking is extra at $50 a day and a $25 resort fee was added to basically use the pool area (which was nice, but no more so than other hotels nearby). Food and drinks were outrageously expensive; nearly twice the price as other nearby resraurants, so we avoided purchases there. The main restaurant in the lobby appeared to be closed, but you could order food poolside or at the rooftop. The menu was limited because of kitchen equipment issues. The rooftop bar/restaurant has nice views. We had a pleasant stay, but overall, you can find better values in the area, with the same access to Santa Monica. We chose this place because we like Art Deco and staying at historic places, but found it not to be of sufficuent value for the stay.
於 2022 年 8 月住了 3 晚

10/10 優異

Jesus

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 1 晚

10/10 優異

Rich

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
1 year anniversary
It was a wonderful getaway with my girlfriend. We had a very relaxing and fun time. Ate lunch by the pool. Was able to walk to the restaurant we had reservations at. All and all, a great trip.
於 2022 年 8 月住了 1 晚

6/10 一般

gael

家人同遊
讚好：整潔度和客房舒適度
不滿：職員與服務
Emplacement correct Vue superbe Service pas au niveau pour un 4 étoiles : signalétique absente, chambres faites vers 18 h, piscine privatisée et donc non accessible une journée en pleine saison
於 2022 年 8 月住了 4 晚

4/10 欠佳

Tylor

讚好：職員與服務
不滿：住宿狀況
Not a 4* Hotel
Nice people and great location but really run down and old facility. Creepy, cramped, and run down feeling. Not worth the $$. 3* for sure.
於 2022 年 8 月住了 2 晚

2/10 很差

Rebecca

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Roof over our head but not much more. We admittedly thought it was the same Toronto/Vancouver chain but were mistaken as were other guest reviewers. An old, crappy building. Awkward room layout. Sheets had coffee stains on them and god knows what else. We checked in late so had no option to find another place.
於 2022 年 8 月住了 1 晚

6/10 一般

Hung

家人同遊
不滿：設施服務和住宿狀況
Good view, convenient location. Nice upgrade of appliances but facility is old. Mattresses should have been replaced, weak & noisy springs. Worst night of sleep ever at a 4-star hotel.
於 2022 年 8 月住了 1 晚

10/10 優異

Rebecca

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 6 月住了 3 晚

8/10 不錯

Jim

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Sentrakt og erverdig hotel
Meget bra beliggenhet, kort avstand til alt på Santa Monica. Rommet vi fikk var veldig lite, men med ok størrelse på badet. Flott bakgård med basseng og en enkel bar, her blir en litt skjermet for vind. Fikk ikke spist mat på hotellet da ommen hadde gått i stykker,....
於 2022 年 7 月住了 4 晚

8/10 不錯

Tony (Copenhagen)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Dejlig beliggenhed tæt på strand og byliv uden for meget støj. Brandalarmen gik af to gange og roomservice var ikke tilgængelig i en del af opholdsperioden, men ellers var det tip top
於 2022 年 7 月住了 2 晚

10/10 優異

James

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Nice place
於 2022 年 7 月住了 2 晚

8/10 不錯

Helena

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 5 晚

10/10 優異

Demond

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Great location
於 2022 年 7 月住了 3 晚

2/10 很差

Colleen

不滿：整潔度、職員與服務和住宿狀況
Not worth it
Not worth it. The scam of a $25 fee per night when you check in to use the amenities advertised is a bad joke. Even worse, that fee is not listed on the terms when booked. There is no sound insulation. Doors slam constantly. The vanity mirror was scratched up and the lights didn't work. We booked it to have a nice room near the beach, but we wished we had picked somewhere else.
於 2022 年 6 月住了 3 晚

10/10 優異

Deborah

於 2022 年 7 月住了 2 晚

6/10 一般

Justin

家人同遊
讚好：整潔度、職員與服務和住宿狀況
There is a daily amenity fee that I don’t remember being prominently mentioned when I first booked. The staff are very nice and the rooms are clean but dated.
於 2022 年 7 月住了 5 晚

8/10 不錯

Ximena

家人同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
The hotel is dated, they were understaffed and that affected the quality of the service. The room we stayed at had appliances that did not work properly, like the water dispenser of the fridge.
於 2022 年 7 月住了 3 晚

8/10 不錯

Kevin

於 2022 年 7 月住了 1 晚

10/10 優異

Joel

於 2022 年 7 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
於 2022 年 7 月住了 1 晚

8/10 不錯

Jamshid (Parker)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We really liked your property
於 2022 年 6 月住了 3 晚

4/10 欠佳

Hitoshi

伴侶同遊
不滿：設施服務和住宿狀況
The facilities are old and shabby. No amenities were readily set. Betraying brand name of Shangri-La. Looks this building is for sale.
於 2022 年 6 月住了 3 晚

4/10 欠佳

NAOKO

於 2022 年 6 月住了 2 晚

6/10 一般

Yoko

於 2022 年 6 月住了 2 晚

8/10 不錯

Jo-Lynn

家人同遊
讚好：職員與服務、設施服務和住宿狀況
The roof top bar is great. The two apples and trash we found in the refrigerator were disgusting.
於 2022 年 6 月住了 1 晚

2/10 很差

Aracely

於 2022 年 6 月住了 1 晚