評分根據 969 篇真實評價而定
4.1 客房整潔度
4.3 服務和員工
4.3 客房舒適度
4.0 酒店狀況
Expedia 真實評價
由經認證旅客提供
張貼日期：2024年3月18日
The convenience of staying here for an event at PPG is unmatched. The room definitely needs updating (carpet was terrible, toilet barely flushed, comforter had stains, literal boogers on the walls by the bed) and the noise from hallways carries into the room very easily. Staff was great. Would recommend for the convenience, but if your a cleanliness stickler, please choose elsewhere! Glad we only had to stay one night!
來自酒店經理的回應
HotelMgmt, 酒店經理 於 2024年3月21日回覆
It's delightful to hear that our location offered you the utmost convenience for your event, Brianna. Your experience with our team's great service warms our hearts, and we truly value your recommendation based on this aspect. We sincerely apologize, though, for the shortcomings in your room you've highlighted. It's our commitment to address these issues to ensure that every aspect of a stay with us is both inviting and comfortable. We're looking forward to the opportunity to uplift your next stay into a more thoroughly enjoyable experience.
由經認證旅客提供
張貼日期：2024年3月16日
It’s the perfect location for concerts or events at ppg
來自酒店經理的回應
Hotelmgmt, 酒店經理 於 2024年3月19日回覆
Gail, we're delighted that our location was ideal for your plans in the area! Thank you for the positive feedback, and we hope to see you again soon!
由經認證旅客提供
張貼日期：2024年3月16日
We had a great time
來自酒店經理的回應
Hotelmgmt, 酒店經理 於 2024年3月19日回覆
Derrica, we're so glad that you enjoyed your experience with us! Please come back soon for another five-star stay!
由經認證旅客提供
張貼日期：2024年3月12日
Waited in line over 20 minutes to check in, but other than that, everything was great!
來自酒店經理的回應
HotelMgmt, 酒店經理 於 2024年3月14日回覆
Knowing your overall experience was enjoyable is rewarding. However, we apologize for the delay when you arrived. We will be sure to address this with our team so your next trip to Cambria Hotel Pittsburgh-Downtown is even more impressive. Thank you, Alicia!
由經認證旅客提供
張貼日期：2024年3月9日
The staff at check in were very friendly, however when entering our room, the door frame was damaged as if someone was trying to break in. I brought it up to the manager and they said that previously, the card reader wasn’t working and they had to use tools to open the door. Also, they was a pair of dried contact lenses stuck to the bathroom wall as well as broken lamp shade and part of the window curtains were broken. The hotel gave us free breakfast passes, free overnight parking and free snacks for the inconvenience. Unfortunately since I booked the room through a third party (Expedia), they were unable to take any fee off of our room. In spite of the poor quality of the room, the staff was friendly.
來自酒店經理的回應
HotelMgmt , 酒店經理 於 2024年3月11日回覆
Kristin, thank you for sharing your feedback. We're glad you received a warm welcome from our awesome team, but we apologize for the issues you encountered with your room. We appreciate your understanding and we are pleased we could offer compensation with complimentary breakfast, parking, and snacks. Although adjustments to the room fee were not possible through your third-party booking, your experience has highlighted important areas for improvement in our maintenance and room readiness checks. Despite these challenges, we hope our service left a positive impression, and we look forward to the opportunity to provide a more satisfactory stay in the future.
由經認證旅客提供
張貼日期：2024年3月5日
We really loved the location, but our room was really dirty. There was spatter of what looked like blood on the walls and the curtains and dirt on the carpet. The bathroom was very clean, but the room was a bit dated and worn.
來自酒店經理的回應
HotelMgmt , 酒店經理 於 2024年3月6日回覆
Thank you for your feedback. We're delighted you appreciated our location, though it's concerning to learn about the cleanliness and condition of your room. Rest assured, we will take immediate action with our housekeeping and maintenance teams to address these issues and prevent future occurrences. Your experience is invaluable in guiding our improvement efforts, and we hope for the opportunity to provide you with a stay that truly reflects our dedication to guest comfort and satisfaction in the future.
由經認證旅客提供
張貼日期：2024年3月2日
來自酒店經理的回應
Hotelmgmt, 酒店經理 於 2024年3月4日回覆
Thank you for taking a moment to leave us this five-star rating, Stephen. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!
由經認證旅客提供
張貼日期：2024年2月28日
Checked into a dirty room. The front desk staff was very helpful and moved us right away.
來自酒店經理的回應
HotelMgmt, 酒店經理 於 2024年2月29日回覆
Morgan, we sincerely apologize for the inconvenience you endured upon your arrival. It's not the standard of cleanliness and readiness we strive for at our hotel. We're glad to hear, however, that our front desk staff acted swiftly to rectify the situation by moving you to a different room promptly. Your comfort and satisfaction are our top priorities, and we appreciate your understanding as we worked to resolve this issue. We're committed to ensuring such oversights are minimized and hope the rest of your stay was enjoyable. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back under better circumstances.
由經認證旅客提供
張貼日期：2024年2月27日
來自酒店經理的回應
Hotelmgmt, 酒店經理 於 2024年2月28日回覆
Thank you for taking the time to rate your stay, James. We hope that you will come back and give us another chance to truly win you over.
由經認證旅客提供
張貼日期：2024年2月26日
You can park that was nice what I didn’t like is the refrigerator wasn’t working and the hot tub wasn’t working at all
來自酒店經理的回應
Hotelmgmt, 酒店經理 於 2024年2月29日回覆
Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the parking convenient, but we apologize for the issues you encountered with the refrigerator and hot tub. Ensuring that all amenities in our rooms and facilities are in perfect working order is essential for a comfortable and enjoyable experience, and it seems we missed the mark on this occasion. We take your concerns seriously and will address them immediately with our maintenance team to prevent similar disappointments for you and other guests in the future. We hope to have the opportunity to provide you with a fully satisfactory stay next time.
