评分基于 979 条真实点评
4.1 客房清洁度
4.3 服务和员工
4.3 客房舒适度
4.1 酒店条件
Expedia 真实点评
用户:真实旅客
发布日期:2024年2月4日
Tight parking and too expensive
酒店管理层的评论
2024年2月6日,回复:酒店管理层 HotelMgmt
Thank you, Greg, for sharing your feedback. We apologize for any inconvenience you experienced with our parking facilities and pricing. We understand the importance of providing convenient and affordable parking options for our guests, and we will certainly take your comments into consideration for future improvements. If you have any other suggestions or if there's anything else we can do to enhance your experience in the future, please feel free to let us know. We value your input and hope to have the opportunity to serve you again.
用户:真实旅客
发布日期:2024年2月4日
Room layout and the amenities were very good.
酒店管理层的评论
2024年2月6日,回复:酒店管理层 HotelMgmt
Thank you, Sam, for taking the time to share your feedback. We're thrilled to hear that you found the room layout and amenities to be very good. We strive to provide a comfortable and enjoyable experience for our guests, and it's wonderful to know that we met your expectations. Should you find yourself in the area again, we'd be delighted to welcome you back for another great stay here at Cambria Hotel Pittsburgh-Downtown!
用户:真实旅客
发布日期:2024年2月1日
Cute clean rooms
酒店管理层的评论
2024年2月6日,回复:酒店管理层 Hotelmgmt
Thank you for your positive feedback, Tyler! It was a pleasure welcoming you to the Cambria Hotel Pittsburgh - Downtown, and we're so glad that you loved your room. Hopefully, your travels will bring you back soon!
用户:真实旅客
发布日期:2024年1月28日
.
酒店管理层的评论
2024年1月29日,回复:酒店管理层 HotelMgmt
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Rachel.
用户:真实旅客 来自:Butler
发布日期:2024年1月28日
$300 for one night plus $32 parking? For the state of these rooms that is a RIP OFF. The carpet was so dirty. Bathroom had hair all over it. Our bed had hairs in it so obviously the sheets were not changed. Which is DISGUSTING!!! Not enough outlets to charge electronics, hello we’re in 2024? Everyone has cell phones to charge. The parking lot ticket scanners don’t work. They say the room key paper holder should open the gate but it did not. They tried to modernize this place, but failed miserably. Save your money and go elsewhere! I’m never returning and I’ll be spreading the word.
酒店管理层的评论
2024年1月29日,回复:酒店管理层 HotelMgmt
Melanie, thank you for taking the time to leave feedback. We are deeply sorry to hear about your disappointing experience, particularly in regard to the cleanliness of the room and the state of the facilities. The issues you've encountered are concerning and not reflective of our usual standards. We also acknowledge the inconvenience caused by the outlets and the issues with the parking lot ticket scanners. Your comments are invaluable in helping us identify areas for improvement. Please know that we take your feedback seriously and will address these concerns with our team to ensure they are rectified. We understand that this experience has impacted your view of our hotel, but we hope you will give us another chance in the future to demonstrate the high standards we are known for. Your satisfaction is important to us, and we are committed to making things right.
用户:真实旅客
发布日期:2024年1月28日
酒店管理层的评论
2024年1月30日,回复:酒店管理层 Hotelmgmt
Heather, we regret we didn't provide you with a five-star experience. Our team would love the opportunity to impress you on a future visit.
用户:真实旅客
发布日期:2024年1月27日
Whew, where do I begin? Most of the staff was friendly. The rooms were extremely outdated, and had VISIBLE carpet stains. They don’t put garbage bags in their garbages, which is gross. They are extremely understaffed. I watched the front desk person empty towels in the pool area. A maintenance man was doing housekeeping. I walked past a garbage bag in the hallway 3 days in a row. My room key was constantly resetting. In one instance Jim Mason was at the front desk. He was helping someone check in, which I patiently waited. Once he was finished, he didn’t acknowledge me, and proceeded to help another guest that walked in, as I stood there in my bathing suit unable to access the pool. He stated I had to wait because “he had to walk away from the desk.” Which was not true at all. After going in the pool and getting help from Abdul, I wanted to ask Jim why he would completely disregard the fact that I was next to be helped? While I was speaking, he kept saying “ok, ok, ok.” Clearly not listening. I felt discriminated against, and called customer service, as he was HIGHLY unprofessional, immature, and refused to listen. If staff doesn’t believe me, they can look at their cameras. Another staff member named Debbie was equally rude. She never greeted me as I exited or entered the building. Her demeanor was cold, and bothered. I felt uncomfortable as a guest. When I checked out, I found out they charged me for parking in front of the hotel! Extremely disappointed.
酒店管理层的评论
2024年1月29日,回复:酒店管理层 HotelMgmt
Ebony, thank you for your detailed feedback. We are truly sorry to hear about the challenges you faced. The experiences you had with our front desk staff and the discomfort you felt due to their service, are deeply concerning. Our goal is to warmly welcome all guests that come through our door and learning you felt otherwise is unacceptable. We take such feedback seriously and will conduct a thorough review to address these issues internally and improve our guest experience. The situation with the parking charge also deserves attention, and we apologize for any misunderstanding or inconvenience this may have caused. We are committed to rectifying these shortcomings and hope to provide a more satisfying experience in the future.
用户:真实旅客
发布日期:2024年1月25日
Loved the hotel was not my first but the hotel is always nice and clean and comfortable
酒店管理层的评论
2024年1月29日,回复:酒店管理层 Hotelmgmt
Having you return was a pleasure, Johnny. Thank you for continuously choosing Cambria Hotel Pittsburgh-Downtown and for your compliments! We hope it won’t be too long before your next trip!
用户:真实旅客
发布日期:2024年1月24日
The Cambria is very nice especially for downtown sporting events at PPG Arena. Very happy we chose it!
酒店管理层的评论
2024年1月25日,回复:酒店管理层 HotelMgmt
Your wonderful review was a pleasure to receive, Suzanne! We greatly appreciate your compliments regarding our incredible location here at Cambria Hotel Pittsburgh-Downtown! We hope you will continue to choose us in the future!
用户:真实旅客
发布日期:2024年1月13日
EXCELLENT
酒店管理层的评论
2024年1月18日,回复:酒店管理层 HotelMgmt
Thank you for your enthusiastic review, Noah. It's wonderful to hear that you had an excellent experience with us at Cambria Hotel Pittsburgh-Downtown. We strive to provide the best service and a memorable stay for all our guests, and your positive feedback is truly appreciated. We look forward to welcoming you back for another excellent visit in the future!