親愛的 Ka Yi,多謝您入住我們的酒店並與我們分享您的住宿體驗!很高興知道您整體上對這次的住宿安排感到滿意。我們會繼續努力,為旅客提供優質的住宿環境及期待您下次的光臨!祝 安康!蘇毅雄區域總經理
6/10 一般
Yuen Yi
2022年12月3日
Yuen Yi
於 2022 年 11 月住了 2 晚
8/10 不錯
Yip Cheong Alex
2022年10月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Yip Cheong Alex
於 2022 年 10 月住了 3 晚
8/10 不錯
ALAN SINGH
家人同遊
2022年10月25日
讚好:整潔度、職員與服務和住宿狀況
Convenience
Room too small and too dark. Restaurant r good. Convenience to Diamond Hill station.
ALAN SINGH
於 2022 年 10 月住了 1 晚
2/10 很差
ching man
2022年10月16日
ching man
於 2022 年 10 月住了 1 晚
Andy So, Area General Manager 於 2022年10月21日的回應
Dear Ching Man,Thank you for taking the time to rate us. We regret to know that our hotel did not live up to your expectation during your stay. We always strive to improve and provide excellent service for our guests. Should you require any assistance, please feel free to let us know and our guest services team will be delighted to assist you 24 hours a day.We hope you would give us another chance and let us win back your trust.With best regards,Andy SoArea General Manager
Dear Kwok Kay
Thank you so much for your full-star rating. We are pleased to hear that you had a ‘pentastic’ stay with us overall. Please share your ‘pentaexperience’ with your family and friends.
We hope to welcome you to Penta again!
With best regards
Andy So
Area General Manager
10/10 優異
MAN YI
2020年11月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
MAN YI
於 2020 年 11 月住了 1 晚
Andy So 於 2020年11月25日的回應
Dear Man Yi
Thank you so much for your full-star rating. We are pleased to hear that you had a ‘pentastic’ stay with us overall. Please share your ‘pentaexperience’ with your family and friends.
We hope to welcome you to Penta again!
With best regards
Andy So
Area General Manager
10/10 優異
LingLing
2020年11月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
LingLing
於 2020 年 11 月住了 1 晚
Andy So 於 2020年11月25日的回應
Dear Ling Ling
Thank you so much for your full-star rating. We are pleased to hear that you had a ‘pentastic’ stay with us overall. Please share your ‘pentaexperience’ with your family and friends.
We hope to welcome you to Penta again!
With best regards
Andy So
Area General Manager
4/10 欠佳
Shuk Ling
2020年11月20日
Shuk Ling
於 2020 年 11 月住了 4 晚
10/10 優異
Siu Kwan
多人同遊
2020年11月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Siu Kwan
於 2020 年 11 月住了 1 晚
Andy So 於 2020年11月25日的回應
Dear Siu Kwan
Thank you so much for your full-star rating. We are pleased to hear that you had a ‘pentastic’ stay with us overall. Please share your ‘pentaexperience’ with your family and friends.
We hope to welcome you to Penta again!
With best regards
Andy So
Area General Manager
4/10 欠佳
真實旅客
多人同遊
2020年11月18日
讚好:客房舒適度
不滿:職員與服務
Front desk 員工不友善,態度不太好。
真實旅客
於 2020 年 11 月住了 1 晚
8/10 不錯
Chi keung
2020年11月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Chi keung
於 2020 年 11 月住了 1 晚
Andy So 於 2020年11月25日的回應
Dear Chi Keung
Thank you so much for your lovely rating! We are glad to learn that you had an enjoyable stay in Pentahotel Hong Kong, Kowloon. We will continue providing excellent service and cosy environment for our guests.
We look forward to welcoming you again!
With best regards
Andy So
Area General Manager
10/10 優異
Chi Wing Corina
多人同遊
2020年11月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Chi Wing Corina
於 2020 年 11 月住了 1 晚
6/10 一般
Kwai Fun
2020年11月13日
Kwai Fun
於 2020 年 11 月住了 1 晚
Andy So 於 2020年11月25日的回應
Dear Kwok Kay
Thank you so much for your full-star rating. We are pleased to hear that you had a ‘pentastic’ stay with us overall. Please share your ‘pentaexperience’ with your family and friends.
We hope to welcome you to Penta again!
With best regards
Andy So
Area General Manager
10/10 優異
Candy
2020年11月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Candy
於 2020 年 11 月住了 1 晚
Andy So 於 2020年11月25日的回應
Dear Candy
Thank you so much for your wow-rating! We are glad to learn that you had a perfect stay in Pentahotel Hong Kong, Kowloon. We will continue providing excellent service and cosy environment for our guests.
We look forward to welcoming you again!
With best regards
Andy So
Area General Manager
10/10 優異
Candy
2020年10月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Candy
於 2020 年 10 月住了 1 晚
Andy So 於 2020年11月25日的回應
Dear Candy
Thanks for taking time to rate for us. It is amazing to know that you had an enjoyable stay with us. We will keep up the hard work to provide excellent service and cosy environment for our guests. Do share your ‘pentamoment’ with your family and friends.
We’d love to greet you shortly.
With best regards
Andy So
Area General Manager
8/10 不錯
Tsz kuen
2020年10月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Tsz kuen
於 2020 年 10 月住了 1 晚
Andy So 於 2020年10月30日的回應
Dear Tsz Kuen
Thanks very much for your lovely rating! How amazing it is to read that our hotel cleanliness, cosy environment, guestroom and attentive service lived up to your expectation overall.
We will definitely continue strive for providing excellent service and homey environment for our guest. Please share your ‘pentaexperience’ with your family and friends and explore a little bit more around our hotel!
We look forward to greeting you again in Pentahotel Hong Kong, Kowloon!
With best regards
Andy So
Area General Manager
8/10 不錯
Ian
商務旅客
2020年10月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
乾淨舒適
Ian
於 2020 年 10 月住了 1 晚
10/10 優異
Chin Wing
2020年10月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Chin Wing
於 2020 年 10 月住了 1 晚
Andy So 於 2020年10月30日的回應
Dear Chin Wing
Thanks a million for your wow-rating! It is amazing to hear that you fully enjoyed your recent stay overall. We will keep up the hard work to provide excellent service and homey experience for our guests. Please share your ‘pentastic’ experience with your family and friends!
We can’t wait to create another incredible experience for you.
With best regards
Andy So
Area General Manager
8/10 不錯
Wai Lok
2020年10月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good
Wai Lok
於 2020 年 10 月住了 1 晚
Andy So 於 2020年10月30日的回應
Dear Wai Lok
Thank you for your lovely rating! We are glad to learn that you were greatly satisfied with your recent stay overall. Please share your ‘pentaexperience’ with your family and friends.
We look forward to welcoming you on your next stay in Penta!
With best regards
Andy So
Area General Manager
8/10 不錯
真實旅客
2020年10月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2020 年 10 月住了 1 晚
Andy So 於 2020年10月30日的回應
Dear Guest
Thank you for staying with us. We are thrilled to know that you are satisfied with your recent stay. Please share your positive “pentaexperience” with your friends and families.
We hope to meet you on your next visit to Hong Kong!
Best regards
Andy So
Area General Manager
8/10 不錯
Ho
2020年10月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Not bad , room is nice and clean
Ho
於 2020 年 10 月住了 1 晚
Andy So 於 2020年10月30日的回應
Dear Ho
Thank you so much for your positive rating! How amazing it is to learn that you were happy with your recent stay with us. Please share your ‘pentaexperience’ with your families and friends and stay with us again.
We look forward to welcoming you soon at Pentahotel Hong Kong, Kowloon!
Best regards
Andy So
Area General Manager
Dear Guest
Thanks a lot for your full-star rating! We are thrilled to learn that you were greatly satisfied with your recent stay. Please share your pentaexperience with your family and friends and stay with us again!
We’d love to greet you shortly!
With best regards
Andy So
Area General Manager
4/10 欠佳
Yam Yuet
2020年10月4日
不滿:整潔度
一般
沒有棉花棒、浴帽。房間細,隔音差,上午被樓上的裝修聲和房務員收拾房間的聲音嘈醒!房間光線偏暗!
Yam Yuet
於 2020 年 9 月住了 1 晚
8/10 不錯
Mei Ki
2020年9月30日
Mei Ki
於 2020 年 9 月住了 1 晚
Andy So 於 2020年10月21日的回應
Dear Mei Ki
Thanks a million for your 5-star rating! How amazing it is to read that you fully enjoyed your recent stay with us. We will keep up the hard work to provide excellent service and cosy environment for our guests. Please share your ‘pentastic’ experience with your family and friends and stay with us again!
We’d love to welcome you back to Pentahotel Hong Kong, Kowloon!
With best regards
Andy So
Area General Manager