外觀

馬老城客房 的評價

5 out of 5
馬老城客房
Royal Mile, 329 High Street, Edinburgh, Scotland

評價

9.6

完美

10 分評分,優異;1732 則評價中有 1465 則" "
8 分評分,不錯;1732 則評價中有 211 則" "
6 分評分,一般;1732 則評價中有 36 則" "
4 分評分,欠佳;1732 則評價中有 11 則" "
2 分評分,很差;1732 則評價中有 9 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

9.6/10 

設施服務

9.8/10 

住宿狀況

9.6/10 

環保程度

評價

10/10 優異

Diego

家人同遊
讚好:整潔度和住宿狀況
住咗兩晚 房大之餘又夠乾淨 半夜叫外賣仲唔洗自己落去拎 下次去愛丁堡會繼續選擇
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月11日的回應
Dear Diego, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. It would be a pleasure to welcome you again, hopefully we will have this pleasure in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor

10/10 優異

King Kei

家人同遊, 多人同遊
讚好:整潔度和客房舒適度
完美的酒店
酒店总体都很棒!地理位置优越,无论是去景点,还是吃饭购物用走的就可以!酒店服务也很好,本来三个人定的两卧的公寓,结果给免费升级到了三卧,房间又大又漂亮,又有厨房,生活用品一应俱全,装修舒适又时尚,儿子一进门就大叫下次来还要住这里!服务也很到位,叫的外卖前台会送到房间。因为当天火车是下午3:30,酒店还贴心的允许我们3:00 check out, 为此非常感激,来爱丁堡住马老城绝对绝对不会让你失望,以后一定会再来住!
於 2021 年 12 月住了 3 晚
Ben 於 2021年12月25日的回應
Dear King Kei, It was our pleasure to have you stay with us here at Cheval Old Town Chambers and we are delighted you all enjoyed your stay. Thank you for such a wonderful review. We look forward to seeing you all again on your next trip to Edinburgh. Kind Regards, Ben Currie Operations Manager

10/10 優異

lixia

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常特别
於 2019 年 6 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 5 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
非常适合度假的酒店,服务态度很好,位置优越,出门就是教堂等景点,离城堡只有200米距离,房间设施使用方便,以后还会入住
於 2019 年 4 月住了 2 晚

10/10 優異

SHAN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
comfortable and convenient
於 2018 年 12 月住了 2 晚

10/10 優異

HSIU YING

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
棒棒
除了要扛行李上下階梯以外,其他都很不錯,尤其是提供的洗浴備品很不錯!
於 2018 年 10 月住了 2 晚

10/10 優異

Ruiqi

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 1 晚

8/10 不錯

Sun

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good location, good service!
Location is very good, room is big and comfortable! Staffs are kind !
於 2018 年 7 月住了 2 晚

8/10 不錯

qi

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
位置非常好,可以自己买菜煮饭很方便,晚上电炉经常不开,会冷,然后厨房的抹布不给换。第二天继续用前面一天藏的抹布,有点小遗憾。

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel in the old town area
This is a very nice hotel with great facilities. The only problem is that the gate of the hotel is not directly linked to the main road. You need to climb some stairs, and it is not very pleasant when you have luggages. Other than that this hotel is very worth staying.
於 2017 年 8 月住了 3 晚

10/10 優異

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
其他很好!但意圖欺騙!
地點、清潔程度、舒適度、各樣都很滿意,完全跟相片一樣。 但...check-in的時候意圖欺騙,本身預訂最貴的有露台頂層房間(penthouse),到步後職員聲稱我們只定普通沒有露台的兩房,亦全部爆滿。 經一輪交涉後,才給予我們現在有露台的兩房。
於 2017 年 7 月住了 2 晚

8/10 不錯

YUK ON

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
位置方便,

10/10 優異

M Hui (HK)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
位置好, 房間舒適!
位置好, 房間舒適, 員工親切有禮。 並非所有房間都如相片般有良好景觀, 到達時分配至全無景觀房, 只望樓梯景有點失望, 幸得Concierge的Dale協助, 第2及第3晩upgrade至city view的房間, 令我們喜出望外。 多謝Dale(^^) 從機場去Old Town Chambers, 坐的士約£20, 在The Real Mary Kings Close/Warriston Close向横廊進入, 只需行十幾級樓梯便達Old Town Chambers, 相較火車站來時爬百多級樓梯輕鬆。

8/10 不錯

真實旅客

讚好:職員與服務、住宿狀況和客房舒適度
客房整理
我們住2個晚上,隔天有掛客房清潔牌子,但客房並沒有來清潔!

8/10 不錯

CHIH-MING

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
不錯的房間
這間家庭房的景觀很不錯,裝潢也很摩登;不過比我們三天前住的那間要小得多.當然設備還是很齊全的!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
像在自己家一樣!
在愛丁堡Old town chambers住了四天,非常舒適!設備一應具全,特別是廚具和洗衣機,讓我們在旅程中有機會自己下廚與清洗衣服,位置也是絕佳的!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
nice room
nice room, it's tidy & cozy. the kitchen is well-equipped. and the staff is very helpful.

10/10 優異

Antonia

家人同遊
讚好:整潔度、設施服務和住宿狀況
Lovely property; clean, modern rooms fitted with great little kitchens - everything you need. If the beds had been king sized it would have been perfection!
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月10日的回應
Dear Antonia,Thanks for your time to provide feedback on your recent stay with us.I'm delighted to hear you have had a great stay and the team will be thrilled to see such high scores.Looking forward to welcoming you in at Cheval Old Town Chambers.Kind regards,Nic SforzaReception Supervisor

8/10 不錯

Guillaume

讚好:整潔度
於 2024 年 3 月住了 2 晚
Hotel Management 於 2024年4月3日的回應
Dear Guillaume,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards,Nic SforzaReception Supervisor

10/10 優異

Gordon

家人同遊
讚好:整潔度、設施服務和住宿狀況
Fantastic location and view from our very large apartment
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年4月3日的回應
Dear Gordon,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards,Nic SforzaReception Supervisor

10/10 優異

Jake

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Gorgeous property located right on Royal Mile. St Giles Cathedral directly across the street. Room was very modern and extremely comfortable and clean. Was also very quiet especially for being located right on Royal Mile.
於 2024 年 3 月住了 2 晚
Hotel Management 於 2024年3月25日的回應
Dear Jake,Thanks for sharing you amazing feedback on your recent stay with us.I'm pleased to hear you have had a great experience and you have enjoyed your luxury serviced apartment.I hope to welcoming you again in the near future for another perfect stay.Kind regards,Nic SforzaReception Supervisor

10/10 優異

Deanna

於 2024 年 3 月住了 6 晚
Hotel Management 於 2024年3月24日的回應
Dear Deanna,Thanks for your time to reviewing your recent stay with us.I'm pleased that you had a positive experience and the team will love you high score.Looking forward to welcoming you again in the near future.Kind regards,Nic SforzaReception Supervisor

10/10 優異

Dawn

讚好:整潔度和住宿狀況
Right in the heart of the Royal Mile, close to Waverly Station, well-appointed room, and the staff was friendly.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月18日的回應
Dear Dawn,Many thanks for sharing your review on your recent stay with us.I'm delighted to see you have enjoyed your luxury serviced apartment and the team will love your high scores.It's been a pleasure to welcoming you and I hope to see you again in the near future for another spotless stay.Kind regards,Nic SforzaReception Supervisor

10/10 優異

Jennifer Jeanne

家人同遊
讚好:整潔度、設施服務和住宿狀況
Absolutely perfect location. Clean and comfortable apartment-hotel.
於 2024 年 3 月住了 6 晚
Hotel Management 於 2024年3月16日的回應
Dear Jennifer Jeanne,Thanks for your time to share your feedback on your stay at Cheval Old Town Chambers.I'm pleased that you have had a positive experience and the team will love such high scores.I hope to welcoming you again for another perfect stay. Kind regards,Nic SforzaReception Supervisor

10/10 優異

Jennifer

家人同遊
讚好:整潔度、設施服務和住宿狀況
Amazing and perfect!! Will try to come back!!
於 2024 年 3 月住了 2 晚
Hotel Management 於 2024年3月16日的回應
Dear Jennifer,Thanks for your time to provide feedback on your recent stay with us.I'm really pleased to hear you have had a positive experience and the team will love to welcoming you again soon for another memorable stay.Kindest Regards,Nic SforzaReception Supervisor

10/10 優異

Lisa (Johns Island)

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
We had an excellent stay at Cheval Old Town Chambers. The area around the hotel is safe and convenient - it's location is perfect for exploring Edinburgh. The accommodations were perfect - a full kitchen and in-room laundry was very helpful. The staff were particularly great - very friendly and helpful.
於 2023 年 10 月住了 4 晚
Hotel Management 於 2024年3月16日的回應
Dear Lisa,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards,Nic SforzaReception Supervisor

10/10 優異

Jacob

家人同遊
讚好:整潔度和住宿狀況
The space and quality of the apartment. And how close it was to everything
於 2024 年 3 月住了 3 晚
Hotel Management 於 2024年3月16日的回應
Dear Jacob,Thanks for your time to provide feedback on your recent stay with us.I'm really pleased to hear you have had a positive experience and the team will love to welcoming you again soon for another memorable stay.Kindest Regards,Nic SforzaReception Supervisor

10/10 優異

Susan

讚好:整潔度、設施服務和住宿狀況
A truly amazing hotel with modern apartments right in the heart of Old Town. The staff and service were excellent.
於 2024 年 3 月住了 5 晚
Hotel Management 於 2024年3月9日的回應
Dear Susan,Many thanks for sharing your amazing feedback on your recent stay with us.I'm pleased to hear you have enjoyed your stay and the team will love your kind words.We are proud to provide such an excellent service to all our guests and your review is an amazing reward.Looking forward to welcoming you again in the near future.Kind regards,Nic SforzaReception Supervisor

10/10 優異

Jennifer

家人同遊
讚好:整潔度、設施服務和住宿狀況
Perfect location in the old town and friendly and helpful staff.
於 2024 年 2 月住了 3 晚
Hotel Management 於 2024年3月9日的回應
Dear Jennifer,Thanks for your wonderful review following your experience at Cheval Old Town Chambers.It's a pleasure to hear you have had a great stay and we are all looking forward to welcoming you again back very soon.Kindest Regards,Nic SforzaReception Supervisor

10/10 優異

Bianca rosalea petronella van

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
The appartment has everything you can wish for. The location is the absolute best. Close to all the greatness Edinburgh has to offer. There is a supermarket in walking distance. The personnel is friendly, funny and very helpful. I could t have wished for more
於 2024 年 2 月住了 7 晚
Hotel Management 於 2024年3月3日的回應
Dear Bianca,Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our apartment to be well-equipped and that our location was ideal for exploring all that Edinburgh has to offer.We're delighted that you found our staff to be friendly, funny, and helpful – providing excellent service is our top priority, and it's wonderful to know that we succeeded in making your stay enjoyable.We truly appreciate your kind words and recommendation. It was our pleasure to welcoming you, and we hope to see you again for another fantastic stay in the future.Kind regards,Nic SforzaReception Supervisor

10/10 優異

Jennifer

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Love this place!! This hotel is absolutely a dream come true. It was our second time staying at the Old Town Chambers. We loved our stay so much the first time that we knew we wanted to come back for our honeymoon. It's honestly my favorite hotel that I've ever stayed at in any location. To begin with, all the rooms are apartments. Each apartment is beautifully decorated with everything you could need while traveling (stove, oven, fridge, dishwasher, washing machine/dryer, etc.). The apartments are gorgeously designed & make you feel at home instantly. The beds are super comfy & the showers have great water pressure. Very relaxing. The hotel is right in the heart of Old Town. It takes 2-minutes to walk to restaurants, shops, and cafes. If you're in town for Hogmanay, the hotel's location is absolutely perfect. It took us less than 5-minutes to walk to any of the New Year's Eve celebrations. The hotel amenities are also fantastic. They have a gym, beautiful restaurant right by the lobby, & give you very generous portions of shampoo, conditioner, and soap. The staff are also very kind, thoughtful, & helpful. They gave us tons of great recommendations for restaurants & places to go, & they wrote us a handwritten welcome note. Overall, we adored our stay & highly recommend this hotel to travelers. It's truly the best. When I think of a happy place I think of our time at this hotel & the happy memories my partner & I made during our visit to Scotland. This hotel is very special.
於 2023 年 12 月住了 2 晚
Hotel Management 於 2024年3月3日的回應
Dear Jennifer,Thank you so much for your glowing review! We are thrilled to hear that your stay with us at Old Town Chambers was perfect, especially during such a special occasion as your honeymoon.It brings us immense joy to know that you found our apartments to be beautifully decorated and equipped with everything you needed for a comfortable stay. Our team takes great pride in ensuring that our guests feel right at home from the moment they arrive. We're delighted that you found the beds comfy and the showers rejuvenating – relaxation is indeed a top priority for us.Our location in the heart of Old Town truly is something we cherish, and we're thrilled that you found it convenient for exploring the vibrant surroundings, especially during the festive period of Hogmanay. We're delighted that you enjoyed our amenities, from the gym to our restaurant, and that our staff could enhance your experience with their kind and thoughtful service.It was our pleasure to contribute to the happy memories of your visit to Scotland. We hope to welcome you back for more unforgettable experiences in the future!Kind regards,Nic SforzaReception Supervisor

10/10 優異

NAOMI

讚好:整潔度和住宿狀況
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月29日的回應
Dear Naomi,Thanks for sharing your feedback on your recent stay with us.I'm pleased to see such high scores and I hope to welcoming you again in the near future.Kind regards,Nic SforzaReception Supervisor

10/10 優異

Aisling

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Beautiful hotel with gorgeous interior and incredibly comfortable beds. Couldn’t ask for a better location really!
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月29日的回應
Dear Aisling,Thanks for your time to provide your amazing feedback following your stay with us.I'm delighted to hear that you have enjoyed your luxury serviced apartment and the team will love such high scores.Looking forward to see you again at Cheval Old Town Chambers.Kind regards,Nic SforzaReception Supervisor

10/10 優異

kimberly

家人同遊, 伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Perfect location close to weaverly train station, right off the Royal Mile and easy access / walkable to most sites. The stairs could be problematic but mostly avoidable if needed. Would recommend and return. The restaurant connected to the lobby offered a delicious breakfast.
於 2024 年 2 月住了 3 晚
Hotel Management 於 2024年2月21日的回應
Dear Kimberly,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores and learn of the positive impact they had on your stay, I will be sure to share this with them.It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards and best wishes, Nic SforzaReception Supervisor

10/10 優異

Jeanine

家人同遊
讚好:整潔度、設施服務和住宿狀況
A great stay
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月31日的回應
Dear Jeanine,Thanks for your time to review your stay with us.I'm pleased to hear you have had a positive experience and we're looking forward to welcoming you again in the near future.Kind regards,Nick SforzaReception Supervisor

10/10 優異

John

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Loved our stay here. Apartment was incredible, we could stay in it all day! Our favourite location in Edinburgh for bars restaurants etc. Staff were all super friendly and helpful. Cant wait to return.
於 2024 年 1 月住了 2 晚
Hotel Management 於 2024年1月31日的回應
Dear John,Thanks for sharing your wonderful feedback following on your recent stay with us.I'm pleased you have enjoyed your amazing time and you have enjoyed your apartment.Looking forward to welcoming you again.Kind regards,Nick SforzaReception Supervisor

10/10 優異

Christopher

伴侶同遊, 商務旅客
讚好:整潔度、設施服務和住宿狀況
The room was clean and the staff was great we will stay again.
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月31日的回應
Dear Christopher,Thanks for your feedback on your recent stay with us.It's been a pleasure to welcoming you at Cheval Old Town Chambers and the team will love to see you again back very soon.Kind regards,Nick SforzaReception Supervisor

10/10 優異

Laura

讚好:整潔度、設施服務和住宿狀況
Perfect place!
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月25日的回應
Dear Laura,Thanks for sharing your feedback on your recent stay with us.I'm delighted you have enjoyed your apartment and I look forward to welcoming you again at Cheval Old Town Chambers.Kind regards,Nick SforzaReception Supervisor

10/10 優異

Laura

讚好:整潔度、設施服務和住宿狀況
Hotel Management 於 2024年1月25日的回應
Dear Laura,Thanks for sharing your feedback on your recent stay with us.The team will love your high scores, we strive to provide excellent service to all our guests and your rating is high rewarding!We all hope to see you again in the near future.Kind regards,Nick SforzaReception Supervisor

10/10 優異

DR MAURO

家人同遊
讚好:整潔度和客房舒適度
Ótima localização. Apartamento muito confortável e espaçoso. Staff muito gentil.
於 2024 年 1 月住了 3 晚
Hotel Management 於 2024年1月25日的回應
Dear Mauro,Thank you very much for sharing you feedback on your recent stay with us.I'm pleased to hear you have had a great stay and the team will love your comments.Looking forward to see you again back very soon.Kind regards,Nick SforzaReception Supervisor

10/10 優異

Chris

讚好:整潔度和住宿狀況
Great property and location!
於 2023 年 12 月住了 4 晚
Hotel Management 於 2024年1月17日的回應
Dear Chris, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. We would love the opportunity to welcome you again, hopefully in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor

10/10 優異

Andrew

家人同遊
讚好:整潔度和住宿狀況
Absolutely perfect experience. The two bedroom appt was perfect for our needs and was palatial compared to London. Super comfy beds and amenities. Perfectly located on the royal mile, just a few mins walk directly to the castle. Blew away our expectations, was the best hotel we stayed in during our 5 week trip around the UK.
於 2024 年 1 月住了 3 晚
Hotel Management 於 2024年1月17日的回應
Dear Andrew, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. We would love the opportunity to welcome you again, hopefully in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor

10/10 優異

Megan

讚好:整潔度和住宿狀況
Hotel Management 於 2024年1月17日的回應
Dear Megan, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. We would love the opportunity to welcome you again, hopefully in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor

10/10 優異

Gordon

家人同遊
讚好:整潔度和客房舒適度
Excellent
Wonderful stay as always. Sublime apartment with everything required for the modern traveler. Staff extremely helpful and friendly throughout. Can’t wait to return.
於 2024 年 1 月住了 5 晚
Hotel Management 於 2024年1月9日的回應
Dear Gordon,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.We would love the opportunity to welcome you again, hopefully in the near future.Kind regards,Nick SforzaReception Supervisor

10/10 優異

Jose Luis

家人同遊
讚好:整潔度和客房舒適度
Best Hotel in Edinburgh!
Property was simply AMAZING! The staff went above and beyond to meet our needs and they were extrenely friendly!
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月9日的回應
Dear Jose,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.We would love the opportunity to welcome you again, hopefully in the near future.Kind regards,Nick SforzaReception Supervisor

10/10 優異

Lianne

讚好:整潔度和住宿狀況
The room was lovely but cold as heating hadn’t been put on prior to arrival. Took a while to heat up in December
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年1月9日的回應
Dear Lianne,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. My apologies if the apartment was found cold on your arrival, our housekeeping puts a standard temperature when prepping the apartment for the arrival, unfortunately the thermostat wasn't set correctly and this caused the heating not to be on on your arrival. Thank you for promptly reporting this to my colleagues at reception, who managed to put the heating up as soon you have reported it.We would love the opportunity to welcome you again, hopefully in the near future.Kind regards,Nick SforzaReception Supervisor

10/10 優異

Chris

讚好:整潔度和客房舒適度
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月9日的回應
Dear Chris,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.We would love the opportunity to welcome you again, hopefully in the near future.Kind regards,Nick SforzaReception Supervisor

8/10 不錯

angeline

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Great apartments, super central. Reason why I did not give five stars is because they forgot to replenish our bath and hand towels the first night. I had to physically go to reception to get some and luckily they had some in stock. Also slippers were advertised to be in the room, but again these were missing. But otherwise I would stay again.
於 2023 年 12 月住了 3 晚
Hotel Management 於 2024年1月1日的回應
Dear Angeline,Thanks for your time to provide feedback on your recent stay with us and for your comments on the apartment's furnishing.I'm so sorry you have had to request towels at the front desk. I have passed this on to our housekeeping manager to further reviews with the team.We do provide slippers on request at the desk, I'm sorry if the reception hasn't offered you during check-in.I would like to personally look after your next reservation with us and make sure everything will be spotless, please reach out to me directly.Kind regards,Nick SforzaReception Supervisor