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千禧旅店的評價

2.5 out of 5
千禧旅店
1102 Highway 29 N, Ellisville, MS

評價

7.4

不錯

10 分評分，優異；216 則評價中有 72 則" "
8 分評分，不錯；216 則評價中有 63 則" "
6 分評分，一般；216 則評價中有 33 則" "
4 分評分，欠佳；216 則評價中有 20 則" "
2 分評分，很差；216 則評價中有 28 則" "

7.2/10 

整潔度

7.8/10 

職員與服務

7.0/10 

設施服務

7.0/10 

住宿狀況

7.4/10 

環保程度

評價

6/10 一般

Peggy

親子同遊
I REALLY hate giving a bad review BUT the room was not properly cleaned . It looked like it had not been Vacuumed , there was a Frozen Dinner in the Freezer that was not frozen because the Refrigerator was not working properly and there were baby cockroaches crawling in the tub and my Daughter had the Suite and found an unopened bottle of Metformin under the couch (and she has a 4 year old) We hate it because we stay there every year we go but next time we will be trying somewhere else 😔
於 2024 年 4 月住了 2 晚

10/10 優異

Jason

於 2024 年 2 月住了 1 晚

10/10 優異

TONJA

家人同遊
讚好：職員與服務和設施服務
Too noisy
於 2024 年 1 月住了 1 晚

10/10 優異

Nicholas

於 2024 年 1 月住了 1 晚

10/10 優異

Christy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Nyiesha

於 2024 年 1 月住了 1 晚

6/10 一般

Ciara

於 2023 年 9 月住了 2 晚

10/10 優異

Kelly

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

8/10 不錯

Marcia

於 2023 年 9 月住了 1 晚

6/10 一般

Ishemika

不滿：整潔度和住宿狀況
I didn’t like the beds
於 2023 年 8 月住了 3 晚

10/10 優異

Rolf

讚好：整潔度和職員與服務
於 2023 年 8 月住了 1 晚

2/10 很差

Monica

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The property was extremely dirty my room was dirty when i checked in.I was in town for a family reunion the hotel was sold out.My family had 5 rooms and we had to go to the store to buy cleaning products to clean the rooms before we could even bring our bags in.The hotel Manger was super unprofessional and customer service skills suck.I would not recommend this dirty place for no one to stay in.And the pool has been closed for 2 years straight during the reunion
於 2023 年 7 月住了 2 晚
Eva 於 2023年7月29日的回應
Hi, Monica! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

2/10 很差

Timeka

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Poor Service and Conditions
The hotel was not clean. My bed sheets looked nasty and has hair on it. The Tub was not clean at all. My family was separated and could not be accommodated to be on the same floor. My smoke detector was going off at 1am and when I called front desk there was no answer. I had to get up and proceed to front desk only to be told by an elderly woman there was nothing she could do about. She handed me some batteries and asked me to change the batteries. We were never informed if they had breakfast or not but from the looks of things all they had was cereal and coffee. There are no elevators and my mother struggled to get up and down the stairs. We selected this location because it was close for our family gathering but never again. I will stay in Laurel or Hattiesburg
於 2023 年 7 月住了 2 晚
Eva 於 2023年7月29日的回應
We are extremely sorry to know this, Timeka! Thanks for notifying this concern to us. We will surely escalate this to the reliant team to take corrective action and to make sure it is not repeated in the future. Regards, Eva

8/10 不錯

Johnny

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚
Eva 於 2023年7月29日的回應
Thank you very much, Johnny! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Eva

10/10 優異

Lamberto

讚好：住宿狀況
於 2023 年 7 月住了 4 晚
Eva 於 2023年7月25日的回應
Thank you so much for the wonderful rating, Lamberto! Hope to serve you soon with an even more happening stay. Regards, Eva

2/10 很差

LeAnn

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Go somewhere else, I'm serious
The girl at the front desk when we checked in was precious and I appreciate her. I chose this place because it promised a pool and cable TV. I have 2 kids that are under 7 and I promised them swimming and TV because we have been stuck inside and 18wheeler since our house burned down. All I wanted to do was relax and let my problems rest for a minute and the kids were excited. We got in late around 11:30pm. Checked in and go upstairs to find the room was dirty because housekeeping had not cleaned it after the last guest left. Crumbs in the bed and trash here and there. Towels everywhere. Just overall crap. I ended up telling the lady working the desk that I would make the beds and clean the room myself so we would not have to get a smaller cramped room. The air conditioner had the carpet in the little bedroom part of the suite completely saturated and seaping with water so I had to go get a million towels to put down on the floor to try and dry it up but it didn't help much. The tvs had no channels and absolutely did not work and when I said something to them the next morning they would not come try to fix them. Then I saw a sign by the door that said the pool was closed until further notice. Not only that, the lady working the desk tells me to expect power to be off from 6am until 10 am for scheduled maintenance. Go back upstairs and it smelled like marijuana in the hall way. So I spent my two days of just trying to breathe and relax upset and kids I couldn't keep occupied
於 2023 年 7 月住了 2 晚
Eva 於 2023年7月20日的回應
Hi, Leann! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Eva

8/10 不錯

MICHAEL

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
POOL SHUT DOWN BECAUSE POOL MAN WAS ON VACATION...THIS IS JULY PEOPLE......
於 2023 年 7 月住了 3 晚
Eva 於 2023年7月20日的回應
Thank you for rating us positively, Michael! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Eva

6/10 一般

Kelly

家人同遊
不滿：整潔度和住宿狀況
Housekeeping needs better cleaning practice
Ammy 於 2023年7月15日的回應
Hi, Kelly! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 很差

Robynne

於 2023 年 7 月住了 2 晚

8/10 不錯

Dale

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Hotel
Definitely worth saving money over more expensive hotels. The accomodations were good. Front desk did great checking me in. The only reason I didn't give them an EXCELLENT was because the ice machine was broken (and I wanted/needed ice) and the orange juice machine was broken as well. Do not stay here for breakfast, but the accomodations really are good! I would definitely stay here again!!
於 2023 年 6 月住了 1 晚
Ammy 於 2023年7月15日的回應
Hi, Dale! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

4/10 欠佳

Sabrina

親子同遊
不滿：整潔度和住宿狀況
I understand about getting wait you pay for but even this hotel should be shut down! Musty, smokey smell in entire building, I did ask for room spray which they provided. The bathroom was not clean at all!! I had to ask for cleaning supplies to wipe urine off the toilet, seat and tank. Mold coming thru wallpaper in bathroom. So much dust in AC Vent we had to remove and clean filter for AC to get cold. Outdated rooms I get but cleanliness should be #1 priority. I brought everything to the attention of staff, the gentleman that was their the 1st night was supposed to be a manager and and passed the blame stating it is not on his normal working hours?
於 2023 年 6 月住了 4 晚
Maria 於 2023年6月30日的回應
Sorry for the inconvenience, Sabrina! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

6/10 一般

Richard

讚好：整潔度
The TV was not functional. (No remote control and no functional replacement). The toilet did tank ran constantly unless one removed the lid and pulled the chain from under the flapper ball valve. This would be an easy fix, if attempted. Endurable for a one night stay. "Breakfast" was pretty minimal. The price was very affordable!
於 2023 年 6 月住了 1 晚
Tim 於 2023年6月30日的回應
Hi, Richard! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely, we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

8/10 不錯

Jason

讚好：整潔度
於 2023 年 6 月住了 1 晚
Joey 於 2023年6月30日的回應
Hi, Jason! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

2/10 很差

Jerry

家人同遊
不滿：整潔度和住宿狀況
Shower curtain and shower had multiple areas of mildew. Commode was too small (low to the floor) and totally inoperative. The bathroom door wouldn't close - wasn't installed properly. Room was not tidy.
於 2023 年 6 月住了 1 晚
Noah 於 2023年6月30日的回應
We are extremely sorry to know this, Jerry! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

6/10 一般

Tatona

👀
They gave me a handicap room and it wasn’t supposed to be. Then, they couldn’t move me because they were full. The television wouldn’t play in the room and the tub was dirty.
於 2023 年 6 月住了 1 晚
Maria 於 2023年6月30日的回應
Hi, Tatona! Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Maria

2/10 很差

Tyler

伴侶同遊, 商務旅客
不滿：整潔度和住宿狀況
Whole hotel smelled like smoke. Gave me headaches throughout the night. With limited availabilty in the area, I was stuck in this hellhole all night. Really dissapointing.
於 2023 年 6 月住了 1 晚
Tim 於 2023年6月30日的回應
Hi, Tyler! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 很差

David Scott and Amy

不滿：整潔度、職員與服務和住宿狀況
The carpet was wet in 3 rooms they tried to put us in. The tried to cover the moldy/mildew smell with air freshener. At first they said it was an A/C issue, but later had admitted it had been reported several times. Where it was located, it was obviously a pipe leak that was traveling.
於 2023 年 6 月住了 1 晚
Tim 於 2023年6月30日的回應
Apologies for the problems you had faced, David! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 一般

Leonicia

於 2023 年 6 月住了 1 晚
Maria 於 2023年6月30日的回應
Hi, Leonicia! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Maria

10/10 優異

Sharonda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Realy nice.
於 2023 年 6 月住了 1 晚
Maria 於 2023年6月30日的回應
Hi, Sharonda! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Maria

8/10 不錯

Sheila

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The room was clean and the toiletries were nice. The beds were very comfortable.
於 2023 年 5 月住了 2 晚
Tim 於 2023年6月30日的回應
Hi, Sheila! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 優異

Beverly

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice place
於 2023 年 5 月住了 2 晚
Joey 於 2023年6月30日的回應
Thank you for the pleasing feedback, Beverly! We will put in our continuous efforts to provide consistent service every time. Regards, Joey

10/10 優異

Michelle

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Maria 於 2023年6月30日的回應
Thanks for your kind and lovely words, Michelle! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

10/10 優異

Zacharyance

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great value. Will stay there again. Easy access to downtown Laurel MS.
於 2023 年 5 月住了 2 晚
Tim 於 2023年6月30日的回應
Hi, Zacharyance! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

8/10 不錯

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 2 晚
Tim 於 2023年6月30日的回應
Thank you for rating us highly, Robert! Pleased to see that the services we offer meet your needs, we are going to try to keep it up. Regards, Tim

2/10 很差

Kelly

不滿：整潔度、職員與服務、設施服務和住宿狀況
Nothing it was horrible dirty other guest were very loud and the room key never worked needed new key everytime I left the room
於 2023 年 5 月住了 1 晚
Tim 於 2023年6月30日的回應
Hi, Kelly! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 很差

Mark

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Skip this place if you can.
From before check in to checkout this place was a dump. I called a few hours before checkin to see if early checkin was available the lady didn't even check just gave me a flat no, didn't even check or give a crappy lie. Just no. We prepaid for the room yet they still asked for our card and proceeded to charge us again for the room we already paid for. The checkin agent was polite but had no idea what she was doing. She was unable to process a refund and said the manager would have to do it. We just checked out and still no manager or refund on the double payment. Upon entering the room, went to close the curtains to rest and immediately saw mold around the window sill. Then went to the frige to put away my drinks, the fridge would barely close due to the entire "freezer" portion being a solid block of ice. Then turned around and noticed the smoke detector missing from the ceiling. We were staying in a so called 'smoking' room. Not what we would have chosen smoking but it was all that was available. The smell of trying to cover up the smoke smell was off-putting on top of the gross smoke smell. The toilet tank was also leaking on the floor. With so few opitions of places to stay in the area, I guess you don't have to try too hard. Also the pool was closed for no apparent reason. Employees need more training before being left alone to be in charge of an entire hotel and they could really use some cleaning and refreshing to make the stay pleasant at a minimum.
於 2023 年 5 月住了 1 晚
M.S. 於 2023年5月22日的回應
I am so sorry about the problems with your room. If you will please call and ask for Morgan between 6 A.M. and 2 P.M and I will gladly pull your file and get you a refund.

10/10 優異

Michael

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The inside of the facility including the room was as good or better that Hampton Inn or Holiday Inn Express that I have stayed in in Laurel. And at $75 per night, VERY inexpensive. However, main drawback is the black pool water. Staff said it has been that way for two years. REALLY??? Get some professionals to drain it, clean it and repair it if necessary.
於 2023 年 5 月住了 3 晚
M.S. 於 2023年5月22日的回應
I am so sorry about the issue with the pool. We are working to get it back up and running.

8/10 不錯

Jason

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
Maria 於 2023年6月30日的回應
Hi, Jason! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Maria

2/10 很差

Allen

於 2023 年 5 月住了 1 晚
Tim 於 2023年6月30日的回應
Apologies for the problems you had faced, Allen! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 優異

SCOTTY

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 1 晚

4/10 欠佳

Paul

家人同遊
讚好：整潔度
不滿：設施服務和住宿狀況
The facility was clean. The location was great for easy access to the highway. The amenities were very disappointing. The room had no smoke alarm and the fire water sprinkler in the room was rusted and painted white. Anyone could tell the sprinkler probably didn't work. Both things are against Mississippi law for fire code for hotels. The phone in the room didnt work. It was no surprise that the coffee maker didnt work and when i asked for another one the night receptionist said tgey didnt have any . I asked for a extra pillow and the night receptionist said they didn't have any more due to supply chain problems. Looks like she could have taken one from a empty room was my thought. The morning came and i asked about the continental breakfast, she said they were waiting for it to arrive. It was 7am. She said more supply issues. We asked for a non-smoking room but the facility had smells of people smoking in nearby rooms. Overall, this rating was way over rated at 7.4 out of 10 according to expedia data.
於 2023 年 4 月住了 1 晚

10/10 優異

Judy

伴侶同遊
There wasn't a breakfast
於 2023 年 4 月住了 1 晚

2/10 很差

Rob

家人同遊
不滿：整潔度和住宿狀況
Shower walls had hair on them. appeared it wasn’t vacuumed. it was dirty. stayed at a Marriott the next night and it was much better. Would never stay at this hotel again.
於 2023 年 4 月住了 1 晚

10/10 優異

Robert (Tyler)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Professional and courteous staff, treated us like friends.
於 2023 年 3 月住了 3 晚

8/10 不錯

Nancy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
no dislikes
於 2023 年 3 月住了 2 晚

8/10 不錯

Terri

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Property was sufficient.
於 2023 年 3 月住了 2 晚

2/10 很差

Kelly

不滿：整潔度、職員與服務、設施服務和住宿狀況
Room was dirty bedding had stains found drugs in the room
於 2023 年 3 月住了 1 晚

8/10 不錯

Tim

讚好：職員與服務
於 2023 年 3 月住了 2 晚

6/10 一般

Sharon

家人同遊
There is not any handicap accommodations. Like an elevator to the second floor.
於 2023 年 2 月住了 2 晚

8/10 不錯

Gay

伴侶同遊
讚好：職員與服務和設施服務
不滿：住宿狀況
It was very convenient- off the freeway enough where there wasn’t any noise but close enough to easily get on. Staff was very friendly. Room was big. But our room’s bathroom was very shabby and had dirty walls. Also the toilet ran every 5 minutes so we had to turn it off at night to sleep. Bathtub had bad stains- needed refinishing.
於 2023 年 2 月住了 2 晚