When we arrived for check-in the property was overbooked, extremely busy, only one person at the desk trying to take care of everyone. Rooms were not ready, including the first one they sent us to, so back downstairs to wait, and I’ve injured my back and not moving very well. It was quite warm and stuffy. People were being sent upstairs to have to go back downstairs (and no elevator) multiple times. The poor employee at the desk was doing her best, and some customers were quite rude to her. It is 10:09pm and we are just now getting settled. This has not been a pleasant experience, but we had to have a place tonight.