The staff members, from reception to dining, were friendly but completely untrained and inept in customer service.
Example: when we arrived early and asked to check in, we were told we were too early. There was no explanation for when we might be able to check in.
At the bar-area restaurant there was haphazard table service. We had to keep asking for cutlery, serviettes, etc.
The property itself needs upgrading, and cleanliness was not where it should be. When I told reception that our room was clean but hadn’t been vacuumed, there was very little response.
The spa was similarly average. The flotation treatment was relaxing (it felt like lying still in an inflated hammock with an eye pillow on) but there was next to no massage, so I felt the description was misleading. When this was raised, there was no answer from staff.
The staff all seem apathetic, like they’re just barely coping, and the lack of management can really be felt.