標準客房, 2 張加大雙人床, 非吸煙房 | 房內夾萬、書桌、手提電腦工作空間、熨斗/熨衫板

凱藝套房酒店的評價

2.5 out of 5
凱藝套房酒店
127 Beartooth Pkwy, Dawsonville, GA

評價

7.8

不錯

10 分評分,優異;412 則評價中有 133 則" "
8 分評分,不錯;412 則評價中有 148 則" "
6 分評分,一般;412 則評價中有 77 則" "
4 分評分,欠佳;412 則評價中有 36 則" "
2 分評分,很差;412 則評價中有 18 則" "

7.8/10 

整潔度

8.4/10 

職員與服務

7.0/10 

設施服務

7.6/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

?

讚好:職員與服務、設施服務和住宿狀況
於 2021 年 10 月住了 3 晚

10/10 優異

Zachary

讚好:整潔度、職員與服務和住宿狀況
All of ot
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月16日的回應
Wow, Zachary, we are overjoyed to read that you enjoyed the entirety of your stay at Quality Inn & Suites Dawsonville - thanks so much for sharing your 5-star experience with us and future guests! We always aim to exceed our guests' expectations, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to delight you again. Thank you for choosing us. Safe travels!Best Regards,Guest Experience Team

10/10 優異

Riyan

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really loved staying
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月10日的回應
Dear Riyan, Thank you for making Quality Inn & Suites Dawsonville your hotel of choice on this journey. We appreciate you taking the time out of your busy schedule to share your experience, and we are delighted to hear that you loved your time with us! We are so pleased that you had a 5-star experience at our hotel, and we hope everything was in order and you had a pleasant and comfortable stay. It was a pleasure to host you, and we eagerly await your next visit and the chance to delight you again. Thank you for choosing us for your lodging needs on this trip. Safe travels!Best Regards,Guest Experience Team

10/10 優異

Melissa

於 2024 年 4 月住了 1 晚

8/10 不錯

Csaba (Lake Bluff)

家人同遊
讚好:整潔度和職員與服務
This property is getting very rundown. Beds make foundation noise. Bathtubs are painted over. Rust on chrome fixtures. Staff is trying to keep it up with great service. it’s just getting old, stained and tried
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月3日的回應
Dear Csaba, Thank you for choosing our hotel in Dawsonville for your recent stay. We appreciate your generosity with the rating and your recognition of the service provided by our staff. Our team works very hard to ensure they provide the best services to our guests, and your kind words for our staff members will continue to motivate them and encourage them to remain focused on our goal of providing 100% value and quality services at all times. We understand the importance of a well-maintained facility for our guests' comfort, and our team generally does a great job when it comes to maintaining our hotel and the rooms, so it's unfortunate to learn that we missed the mark here, and we are deeply sorry for any discomfort you experienced. We hold ourselves to high upkeep standards and take your feedback seriously. Please rest assured that our maintenance team has been alerted to your comments so they can take immediate action to address the issues you have highlighted with the beds, chrome fixtures, etc. Additionally, while we undertake periodic renovations/repairs as part of the hotel's routine upkeep, we will see what we can do about having some updates to the property soon. Thank you for bringing these matters to our attention. We're committed to continuous improvement, and your feedback helps us immensely. We hope to have another opportunity to host you more successfully and look forward to your next visit. Thank you for staying with us on this journey. We are grateful for your business and your feedback. Safe travels!Best Regards,Guest Experience Team

8/10 不錯

Michele

讚好:職員與服務
不滿:住宿狀況
A bit dated but it looks like they are making renovations. Lots of dining and shopping options around.
於 2024 年 3 月住了 2 晚
Customer Care Team 於 2024年3月26日的回應
Dear Michele, Thank you for taking the time to review us and give us a positive review of our hotel. We appreciate your choice to stay with us at Quality Inn & Suites Dawsonville and are pleased to hear that our convenient location was a highlight of your visit. We hope you enjoyed exploring the local shopping and dining scene from our hotel in Dawsonville. We thank you for sharing your perspective on our facility. We are committed to continuous improvement and undertake periodic renovations/repairs as part of the hotel's routine upkeep. We hope to earn your business on future travels so you can see our continuous improvement. Thank you for staying with us on this journey. Safe travels!Best Regards,Guest Experience Team

8/10 不錯

Amber

讚好:職員與服務和住宿狀況
It’s being remodeled, but the bathrooms are still kind of old and mildewy.
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月16日的回應
Dear Amber, Thank you for choosing Quality Inn & Suites Dawsonville for your recent stay. We appreciate you taking the time to review us and are glad you had a positive overall experience at our hotel. We hope your stay was relaxing and you had a good night's sleep at our property. As you rightly pointed out, the hotel is undergoing renovations/repairs. This is to ensure that we are able to offer a superior experience to our guests in the near future. We apologize for the disappointment you experienced with the bathrooms and appreciate your insights. Please rest assured that your comments have been forwarded to our team so we can incorporate your feedback into our improvement initiatives. We hope you will be back to see our finished product when everything is complete and enjoy the wonderful experience we aim to provide our guests. Thank you for staying with us on this journey. Safe travels!Best Regards,Guest Experience Team

10/10 優異

Nicole

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
They allow pets and the continental breakfasts are really good.
於 2024 年 2 月住了 5 晚
Customer Care Team 於 2024年3月5日的回應
Dear Nicole, Thank you for reviewing your recent stay at Quality Inn & Suites Dawsonville and awarding us a perfect 5/5 rating. We appreciate you sharing your perspective on our hotel, and we thank you for giving prospective guests who may be reading the comments relevant information about our pet-friendly accommodations. We are delighted to read that you enjoyed our complimentary breakfast and are grateful for your endorsement of our product. It was a pleasure to host you, and we hope to remain your preferred choice here for future visits. Thank you for staying with us on this journey. Safe travels!Best Regards,Guest Experience Team

10/10 優異

Ladonna

於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月26日的回應
Dear Ladonna, Thank you for reviewing your recent stay with us and awarding us a perfect 5/5 rating. It was a pleasure to host you at Quality Inn & Suites Dawsonville, and we hope you had a pleasant and comfortable stay at our hotel. We can't wait to have you back soon and provide you with another enjoyable experience. Thank you for choosing us. Safe travels!Best Regards,Guest Experience Team

10/10 優異

Vickie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月22日的回應
Many thanks for the 10 out of 10 rating, Vickie - it's greatly appreciated! Your complete satisfaction is our ultimate goal, and we are happy to have satisfied you well on this visit. It was a pleasure to host you, and we look forward to having you back at Quality Inn & Suites Dawsonville many more times in the future. Thank you for choosing us. Safe travels!Best Regards,Guest Experience Team

6/10 一般

PREM

於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月16日的回應
Dear Prem, Thank you for choosing Quality Inn & Suites Dawsonville for your accommodations. We appreciate you taking the time to review us and hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. Your satisfaction is our top priority, and your insights are crucial to our goal of exceeding your expectations on a future visit. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Safe travels!Best Regards,Guest Experience Team

10/10 優異

Mike

讚好:整潔度和住宿狀況
於 2023 年 12 月住了 1 晚
Customer Care Team 於 2024年1月5日的回應
Dear Daisy, Thank you for choosing to stay at Quality Inn & Suites Dawsonville and leaving us a positive rating. We really appreciate your business and your feedback. We hope your stay was comfortable and you had easy access to everything you needed. Your complete satisfaction is our top priority, so if there's anything specific you'd like to see more of, please don't hesitate to let us know, as your insights are invaluable in helping us enhance our product/service. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Until then, safe travels!Best Regards,Guest Experience Team

8/10 不錯

Rhonda

於 2023 年 12 月住了 1 晚
Customer Care Team 於 2024年1月9日的回應
Dear Rhonda, Thank you for choosing Quality Inn & Suites Dawsonville for your stay and taking the time to review us. We appreciate your business and feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to welcoming you back soon and hope to provide you with a 5-star experience on your next stay. Have a safe trip & Happy New Year! Best Regards,Guest Experience Team

8/10 不錯

Daisy

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Guest Experience Team 於 2024年1月5日的回應
Dear Daisy, Thank you for choosing to stay at Quality Inn & Suites Dawsonville and leaving us a positive rating. We really appreciate your business and your feedback. We hope your stay was comfortable and you had easy access to everything you needed. Your complete satisfaction is our top priority, so if there's anything specific you'd like to see more of, please don't hesitate to let us know, as your insights are invaluable in helping us enhance our product/service. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Until then, safe travels!

10/10 優異

alicia

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Hotel was clean and quiet, beds were comfortable, and staff was super nice even on a busy holiday weekend. Hot coffee 24 hours and decent breakfast. Would stay again for sure.
於 2023 年 11 月住了 3 晚
Customer Care Team 於 2024年1月5日的回應
Dear Alicia, We are always pleased to receive feedback from our guests in relation to their stays at Quality Inn & Suites Dawsonville, and we are delighted with your rating and comments - thank you very much. We are glad that you found our property clean and quiet, beds comfortable, and breakfast satisfactory, and we appreciate that you have acknowledged our staff for their great service despite the busy holiday weekend. We'll make sure we pass your kind words along to our hardworking team, who we know will be delighted to read your comment. We also hope you enjoyed our hot coffee offering. We are happy to hear that you will revisit us, and we look forward to having you back many more times in the future. Safe travels, and thanks again for choosing us!Best Regards,Guest Experience Team

4/10 欠佳

Mary

不滿:職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚
Chris 於 2023年11月17日的回應
Thanks for staying with us!

8/10 不錯

Thomas

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Chris 於 2023年11月17日的回應
We appreciate your visit and hope to see you again.

10/10 優異

Kelly

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Chris 於 2023年11月17日的回應
It was a pleasure to have you stay with us. We look forward to your next visit!

10/10 優異

Karen (Flowery Branch)

伴侶同遊, 寵物同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved the patio area. It was wonderfully cozy and private from the outside world
於 2023 年 10 月住了 2 晚
General Manager 於 2023年10月24日的回應
Dear Karen,Having you here with us was so wonderful! We're thrilled you had the chance to utilize our lovely patio area. Thank you for your review, and we hope you return soon.

2/10 很差

Margie

不滿:整潔度和職員與服務
於 2023 年 10 月住了 1 晚
Chris 於 2023年11月17日的回應
We're sorry you weren't able to stay with us.

8/10 不錯

Gabrielle

家人同遊
讚好:職員與服務
不滿:住宿狀況
於 2023 年 10 月住了 1 晚
Chris 於 2023年11月17日的回應
Thanks for visiting!

8/10 不錯

Robert

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
Chris 於 2023年11月17日的回應
See you again, soon!

4/10 欠佳

Lisa

家人同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
The staff was excellent. Upon arriving we discovered there were no elevators so we had to stay on the first floor. That was fine, but it is also the pet floor. Bad smell in room, carpet chewed up, tub faucet didn't work well, shower curtain too small-useless, TV picture much smaller than screen. We asked to move but were told no rooms were available. We stayed our two nights but will not stay there again.
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月13日的回應
Dear Lisa,Thank you for spending two nights at our inn. While we appreciate your compliment on our team, we're disappointed to learn of your concerns. Rest assured, our housekeeping department will eliminate any odor issues. We're better than this, so we hope to have a chance to change your perceptions next time you're in town.

10/10 優異

Kristen

讚好:整潔度和職員與服務
The hotel was very humid and the room smelled like mold/mildew.
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月9日的回應
Dear Kristen,Thank you for sharing your input with us. We strive to provide a pleasant atmosphere for our guests, and we are sorry to hear about your concerns on this matter. Our housekeeping team will be notified. Thank you, and we wish you safe and happy travels ahead.

10/10 優異

Jeff

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Hotel, 10/10
Very accommodating. Clean, Great Breakfast. Had an issue with HOTELS.COM with billing, and the hotel took care of the problem without inconvenience. 10/10
於 2023 年 7 月住了 3 晚
General Manager 於 2023年8月5日的回應
Dear Jeff,We are thrilled to see that we earned a 10 out of 10 rating from one of our fabulous guests. Thank you so much for highlighting our clean accommodations and scrumptious breakfast. It would be an honor to welcome you back to Quality Inn & Suites Dawsonville.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very clean, and the staff was exceptional.
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月25日的回應
Thank you for choosing Quality Inn & Suites Dawsonville! It's a delight knowing you loved our friendly service and clean accommodations, and it would be our pleasure to welcome you back in the future for a better overall experience; until next time!

10/10 優異

Kit

讚好:整潔度、職員與服務和住宿狀況
The breakfast is good. The staff is very friendly and efficient. The gym is almost marginal. We were looking for a place to sleep and this worked well for us. I would stay there again
於 2023 年 7 月住了 6 晚
General Manager 於 2023年7月21日的回應
Dear Kit,Thank you for allowing Quality Inn & Suites Dawsonville to host your recent stay. We're delighted to hear you had an enjoyable experience and that you appreciated the friendly hospitality our team provided, as well as the opportunity to try our delicious breakfast selection. We're grateful for your positive rating, and we hope to have the pleasure of your company the next time you're in the area.

10/10 優異

Terry

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
It was a great place to stay
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月19日的回應
Dear Terry,Thank you for taking the time to share your thoughts with us. We are thrilled to know that you found us to be a great place to stay. It was a pleasure to have you as a guest. We look forward to seeing you soon.

6/10 一般

Ben

讚好:職員與服務
Clean enough. Okay place for a night.
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月9日的回應
If you're looking to relax in some clean accommodations, look no further than here. If there's anything we could've done to better your experience, let us know. We would love to welcome you back again in the future.

4/10 欠佳

真實旅客

家人同遊
不滿:整潔度、職員與服務和客房舒適度
Internet was not working for the whole stay and key cards didn’t work couple of days and garbage bins were not available in 2nd floor
於 2023 年 7 月住了 3 晚
General Manager 於 2023年7月9日的回應
Thank you for staying with us and sharing your experience. We are sorry for the issue you encountered with the internet and keys. Your feedback will be passed on to the appropriate departments to make sure everything is in working order. If you are in the area again, we hope you will consider visiting us again.

6/10 一般

DANIELLE (Indianapolis)

家人同遊
讚好:整潔度和職員與服務
There is no elevator in this property and you are on your own to tote luggage. Average, Clean 2-3 start hotel.
於 2023 年 6 月住了 1 晚
General Manager 於 2023年7月2日的回應
Dear Danielle,Thank you for being our guest and taking a moment to share your feedback. While we are happy you enjoyed our clean accommodations, we are sorry you had concerns because we don't have an elevator. We always recommend that guests request a first floor if that's an issue. It's our hope we have another opportunity to welcome you back and impress you further.

8/10 不錯

gary

於 2023 年 6 月住了 2 晚

10/10 優異

Patricia

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚

10/10 優異

Danielle

於 2023 年 6 月住了 1 晚

8/10 不錯

Lami

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚

10/10 優異

Patti

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable and clean
I would stay here again. Yes, it's a little dated but our room was comfortable and clean. Our floor was quiet and we had a good night's sleep
於 2023 年 5 月住了 1 晚
General Manager 於 2023年5月26日的回應
Dear Patti,It would be an absolute pleasure to welcome you back to Quality Inn & Suites Dawsonville! Your comfort is our pleasure, and we're glad our accommodations made for a great night's sleep. Please come back soon!

8/10 不錯

Holly

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Staff was friendly.Everything was clean,and the only problem with the room was the leaky bathroom faucet. Overall a pleasing stay
於 2023 年 5 月住了 1 晚
General Manager 於 2023年5月13日的回應
Dear Holly,Thank you for choosing our hotel! We're glad you appreciated our clean accommodations and friendly hospitality, and we trust you enjoyed a great night's sleep. Though you were happy with most aspects of your stay, we sincerely apologize for any inconvenience caused by the issue with your faucet. Please know that our front desk staff is always available to assist with any concerns that may arise. We hope you had a fantastic trip, and it would be a pleasure to welcome you back.

4/10 欠佳

Darren

不滿:整潔度和住宿狀況
於 2023 年 5 月住了 1 晚

10/10 優異

John (Dublin)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
great staff
General Manager 於 2023年4月29日的回應
Dear John,Thank you for staying with us at Quality Inn & Suites Dawsonville. It is fantastic to see that you found our staff to be friendly and helpful, and we trust your room was to your liking. Please come back and see us again in the future.

10/10 優異

Thomas

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Efficient
於 2023 年 4 月住了 1 晚
General Manager 於 2023年4月14日的回應
Dear Thomas,Thank you for the outstanding rating of your recent stay at Quality Inn & Suites Dawsonville. We're glad you enjoyed your time with us and our efficiency. Please allow us to host you again in Dawsonville.

4/10 欠佳

Sreya

於 2023 年 3 月住了 2 晚

8/10 不錯

Donald

家人同遊
讚好:整潔度、職員與服務和住宿狀況
於 2023 年 3 月住了 1 晚

4/10 欠佳

Dawn

家人同遊
Unfriendly Not very welcoming Unclean
於 2023 年 3 月住了 1 晚
General Manager 於 2023年3月23日的回應
Dear Dawn,We are deeply disappointed that our service was a cause for concern. We will speak with our team right away and use your feedback to reinforce our commitment to providing nothing less than service with a smile and top-notch accommodations. Allow us to demonstrate our true caring spirit of hospitality the next time your travels bring you to Dawsonville.

6/10 一般

steven

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
The walls inside the room had stains as well as the chair.
於 2023 年 3 月住了 1 晚
General Manager 於 2023年3月16日的回應
Dear Steven,We're sorry to hear that the cleanliness and upkeep of our accommodations failed to impress you during your visit. We'll be sure to keep your comments in mind for the future, and we hope you'll join us again soon.

10/10 優異

Ashley

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 2 月住了 1 晚

10/10 優異

Natasha

於 2023 年 2 月住了 2 晚

8/10 不錯

RW

商務旅客, 多人同遊
讚好:整潔度、職員與服務和設施服務
Good place to stay for the money.
於 2023 年 2 月住了 3 晚
General Manager 於 2023年2月15日的回應
Thank you for choosing Quality Inn & Suites Dawsonville. It was our pleasure to host you as our guest, and we trust you had a comfortable stay. Next time you're in town, you can count on us for the value you deserve!

10/10 優異

Dana

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were very nice.
於 2023 年 1 月住了 1 晚
Amanda Mincey-Tolbert 於 2023年1月31日的回應
Thank You for staying with us. We look forward to seeing you again in the future.

8/10 不錯

Elizabeth

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We were here for a family wedding in the area. Many family members were able to stay here along with us! Wonderful stay all around!
於 2022 年 11 月住了 2 晚
General Manager 於 2022年11月30日的回應
Dear Elizabeth,We're happy to hear that we could host you and your family during such an auspicious occasion. We wish the happily wed well, and we can't wait to welcome you back to Quality Inn & Suites Dawsonville for another fantastic experience.

2/10 很差

真實旅客

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Stay Somewhere Else!
The manager was extremely rude and unaccommodating from the start. Other staff seemed nice enough, but the manager clearly knows nothing about good customer service or hospitality. The hotel smelled bad and is in desperate need of some deep cleaning and updates.
於 2022 年 11 月住了 1 晚
General Manager 於 2022年11月26日的回應
This is certainly not reflective of the quality experience we wish to deliver. You can bet that we will look into your comments to ensure that we are providing the stellar service and clean accommodations that we are known for. We know that we can do better and welcome another chance to prove this.