行山

鴿子谷賓館的評價

2.5 out of 5
鴿子谷賓館
202 Emert Street & Parkway, Pigeon Forge, TN

評價

7.2

不錯

10 分評分,優異;1015 則評價中有 278 則" "
8 分評分,不錯;1015 則評價中有 328 則" "
6 分評分,一般;1015 則評價中有 206 則" "
4 分評分,欠佳;1015 則評價中有 107 則" "
2 分評分,很差;1015 則評價中有 96 則" "

7.2/10 

整潔度

7.8/10 

職員與服務

6.6/10 

設施服務

6.8/10 

住宿狀況

6.8/10 

環保程度

評價

10/10 優異

Shari

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Area was clean and convenient. Nice area to stay. Quant and off the main road
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月27日的回應
Hi Shari,We are pleased to hear that you found the area clean, convenient, and pleasant for your stay. Our goal is to provide a comfortable and welcoming environment for all our guests. Thank you for your positive feedback, and we hope to have the opportunity to host you again in the future!

10/10 優異

Catherine

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Everything was clean. The staff was SO NICE. Very helpful and accommodating. We'd definitely stay here again!!
於 2024 年 3 月住了 3 晚
Sophia CSR 於 2024年3月24日的回應
Hi Catherine,Your reviews inspire us to continually go above and beyond to provide our best service. We're thrilled to hear that you're enjoying our offerings, and we're committed to consistently delighting you with our facilities and services. Looking forward to making your next visit even more pleasant than the last. Thank you for your support!

10/10 優異

Malinda

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年3月22日的回應
Hi Malinda,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

8/10 不錯

cristina

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was easy access to restaurants and great price for the stay.
於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年3月19日的回應
Hi Cristina,We are delighted to hear that you enjoyed your stay and found our location convenient for accessing restaurants. We strive to offer competitive pricing while providing a comfortable experience for our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!

10/10 優異

Delmar

伴侶同遊
It was very nice and clean
於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年3月18日的回應
Hi Delmar,We appreciate your favourable review and comments. That you had a very pleasant and tidy stay fills us with great pleasure. Our main goal is to provide a cosy and tidy environment, and we're happy to hear that we were able to live up to your expectations. We are grateful for your nice remarks and hope to have you stay with us again in the future. We are honoured that you selected us!

2/10 很差

Destiny

親子同遊
不滿:整潔度、設施服務和住宿狀況
I stay here every time we visit the area, but this trip our room had spiders in it once we arrived & when I went to call the front desk to switch rooms the room phone was disgusting, the part that goes on your ear was covered in honey or something very sticky and gross. We ended up switching rooms and the room we switched to the AC didn’t work, but didn’t want to lug all of our stuff back to the lobby & wait to switch rooms again since it was already late. I don’t think we’ll stay here again after this visit.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月15日的回應
Hi Destiny,We sincerely regret the unpleasant experience you had during your most recent visit. It's disheartening that there were spiders in your room and that the phone wasn't working properly. We recognize how inconvenient it might be to frequently change rooms and experience AC problems. We will work to resolve these issues so they don't occur again. We aim to earn back your confidence so that we can welcome you back for a significantly better experience.

10/10 優異

Robert

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月12日的回應
Hi Robert ,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

10/10 優異

Heriberto

讚好:整潔度、職員與服務和住宿狀況
Muy buena
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月18日的回應
Hi Heriberto,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

4/10 欠佳

Diana

伴侶同遊
讚好:職員與服務
不滿:整潔度
Front desk person was very pleasant and was very helpful in giving us another room. The first room had mold and stains on chair and bedding. I would Love share pictures. They DO NOT PROVIDE BREAKFAST. Due covid . How long companies going use that excuse. Listing complete BS.
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月11日的回應
Hi Diana,Glad to hear that our front desk staff provided helpful assistance during your stay, and we apologize for the issues you encountered with the condition of your initial room. Your feedback is important to us, and we'll address these concerns promptly. Regarding breakfast, we have shared your feedback for improvements. We hope to have the opportunity to improve your experience in the future.

2/10 很差

Larry

親子同遊
讚好:整潔度和住宿狀況
Sophia CSR 於 2024年1月19日的回應
Hi Larry,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

4/10 欠佳

Tiffani

不滿:整潔度和職員與服務
The front desk clerk had an attitude and we couldn’t check in 10 mins early. I understand if it was an hr or more but 10 mins
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2024年1月3日的回應
Hi Tiffani,We apologize for any inconvenience caused by your early check-in request. Please understand that early check-in is subject to availability, and while we strive to accommodate our members whenever possible, there are times when it may not be feasible due to high occupancy or other factors. We will do our best to ensure a pleasant stay for you in the future.

8/10 不錯

andrew

於 2023 年 12 月住了 2 晚
Sophia CSR 於 2024年1月22日的回應
Hi Andrew,Thank you for your 4/5 rating! We're glad you had a positive experience. If there's anything specific you think we could improve, we'd love to hear more to enhance your future visits.

10/10 優異

Sharon

讚好:整潔度、職員與服務和住宿狀況
Loved the staff
於 2023 年 12 月住了 3 晚
Sophia CSR 於 2024年1月3日的回應
Hi Sharon,Appreciate your kind words about our staff—they truly appreciate your recognition! We're thrilled to hear about the positive impact they had on your stay. We look forward to providing you with an even more perfect experience in the future.

2/10 很差

Sarah

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Our door did not lock, the shower was dirty, my kids found a makeup sponge and nose ring on the floor. The room was obviously not properly cleaned. There were locals (possibly homeless) hanging around in the parking lot when I was trying to load my car.
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2024年1月1日的回應
Hi Sarah,Our team sincerely apologizes for the numerous issues you encountered during your stay. This is not the standard we strive to maintain. We are addressing the cleanliness concerns with our housekeeping team and looking into the door lock issue. Your safety and comfort are paramount, and we take this feedback seriously. We hope to have the opportunity to make it right for you in the future.

8/10 不錯

Sujata

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2024年1月1日的回應
Hi Sujata,Appreciate you for taking the time to give us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

6/10 一般

Kathy

讚好:整潔度、職員與服務和住宿狀況
The bed was terrible.
於 2023 年 12 月住了 4 晚
Sophia CSR 於 2024年1月1日的回應
Hi Kathy,We apologize for any discomfort you experienced with the bed. Your comfort is important to us. We will look into this matter to ensure future guests have a better sleep experience. We hope to have the opportunity to provide a more comfortable stay for you in the future.

2/10 很差

Zulma

家人同遊
不滿:整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Sophia CSR 於 2024年1月1日的回應
Hi Zulma,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

10/10 優異

lydia

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Sophia CSR 於 2023年12月29日的回應
Hi Lydia,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

10/10 優異

Virginia

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing stay. Very friendly staff
於 2023 年 12 月住了 2 晚
Sophia CSR 於 2023年12月27日的回應
Hi Virginia,We appreciate your positive feedback! It's delightful to know that you had a fantastic stay and experienced the friendliness of our staff. Your kind words mean a lot to us, and we eagerly anticipate the opportunity to host you again for another fantastic experience in the future.

8/10 不錯

Annette

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is pretty nice for what I needed. I was just sleeping and showering and then I was gone for the day.
於 2023 年 12 月住了 5 晚
Sophia CSR 於 2024年1月1日的回應
Hi Annette,Glad to hear that our hotel served your needs well for a good night's sleep and a refreshing shower. We appreciate your positive feedback and hope to welcome you back for another comfortable stay whenever your travels bring you back our way.

6/10 一般

Hugh

家人同遊
讚好:職員與服務
不滿:客房舒適度
Staff Amazing Room Not So Much
Hotel staff was amazing! The beds were too hard and the rooms were pretty cramped. You should definitely bring your own pillows. The commode sits right beside the sink, literally right up on it in the bathroom. The clerk at the front desk was so nice, but the rooms are small.
於 2023 年 12 月住了 2 晚
Sophia CSR 於 2023年12月19日的回應
Hi Hugh,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel staff amazing particularly the front desk clerk. However, we regret the discomfort you experienced with the beds being too hard and the rooms feeling cramped. We will certainly consider your insights as we strive to improve our guests' overall comfort and satisfaction. We hope to welcome you back soon an improved stay.

10/10 優異

joey

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was nice hotel
於 2023 年 12 月住了 2 晚
Sophia CSR 於 2023年12月18日的回應
Hi Joey,Thank you for the perfect score! We're thrilled to hear that you enjoyed your stay and found our hotel to be nice. We look forward to welcoming you back for another exceptional experience.

10/10 優異

Melissa

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Sophia CSR 於 2023年12月19日的回應
Hi Melissa,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 優異

Karen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We were late checking in but the girl at the desk was cheerful and kind. She even made sure we had some bottles of water.
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月17日的回應
Hi Karen,Thank you for sharing your positive experience! We're delighted to hear that despite your late check-in, our staff made you feel welcome and provided you with cheerful and kind service. We strive to create a warm and hospitable environment for our guests, and your feedback reinforces our commitment to excellent customer service. We look forward to the opportunity to welcome you back for another enjoyable stay.

8/10 不錯

Shannon

於 2023 年 12 月住了 3 晚
Sophia CSR 於 2024年1月1日的回應
Hi Shannon,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.

10/10 優異

valerie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The hotel was amazing! Close to everything. The lady at the desk was nice and the room was just right. Bed was comfortable.
於 2023 年 12 月住了 2 晚
Sophia CSR 於 2023年12月11日的回應
Hi Valerie,Thank you for your positive feedback! We're thrilled to hear that you had an amazing stay at our hotel. It's great to know that our convenient location, friendly staff, and comfortable rooms met your expectations. We appreciate your kind words and hope to welcome you back for another wonderful experience.

6/10 一般

Glenda

讚好:職員與服務
於 2023 年 10 月住了 3 晚
Sophia CSR 於 2023年12月10日的回應
Hi Glenda.Appreciate you for awarding us with a 3-star rating. We trust you had a wonderful stay. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We are eagerly anticipating your next visit!

4/10 欠佳

Darrell

多人同遊
不滿:整潔度和設施服務
You get what you pay for. A friend of mine and I booked a single bed room and as soon as we walked in it had an old, mildew-ey type smell. The bathroom mat in the tub had nasty black residue underneath it and it looked like it hadn’t been changed since the hotel was built. The trim in some areas of the room looked like it had seen better days too. Overall it was in a good location but a 3.5/10. The bed was clean and the floor was vacuumed, but even still, a certain level of cleanliness needs to be upheld for any type of hotel no matter the price or location.
於 2023 年 12 月住了 3 晚
Sophia CSR 於 2023年12月10日的回應
Hi Darrell,We apologize for the issues you encountered with the room's cleanliness and condition. Your comments are taken seriously, and we will address these concerns to ensure a better experience for our guests in the future. We hope to have the opportunity to improve your perception in the future.

2/10 很差

Jeri

伴侶同遊
讚好:職員與服務
不滿:住宿狀況
Neede to be renovated, nothing like the pictures. Couldn’t get a good nights sleep due to noise upstairs ( Could hear people walking, bathroom noise), walls were thin also. The outside looked like it was a nice hotel, but it wasn’t inside. Wouldn’t stay there again! The check in lady was extremely nice though.
於 2023 年 11 月住了 3 晚
Sophia CSR 於 2023年12月10日的回應
Hi Jeri,Your feedback is important, and we regret that the room did not meet your expectations and that you were disturbed by noise issues. We appreciate your acknowledgement of the check-in staff's friendliness. Your comments will be shared with our team, and we'll use them to address and improve the issues you've mentioned. We value your input and hope to have the opportunity to better serve you in the future.

8/10 不錯

Joyce

於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月25日的回應
Hi Joyce,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.

8/10 不錯

Judy

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Sophia CSR 於 2023年12月8日的回應
Hi Judy,Grateful for the generous 8-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.

10/10 優異

Ian

於 2023 年 12 月住了 2 晚
Sophia CSR 於 2023年12月8日的回應
Hi Ian,I deeply appreciate your generous 5-star rating. We are overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

8/10 不錯

Debbie

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great staff service very friendly
於 2023 年 11 月住了 2 晚
Sophia CSR 於 2023年12月8日的回應
Hi Debbie,We're delighted to hear that you experienced great and friendly service from our staff. Providing excellent customer service is a priority for us, and we appreciate your positive feedback. If there's anything specific you'd like to highlight or if there's anything more we can do to enhance your experience, please feel free to let us know. We look forward to serving you again in the future!

2/10 很差

Jillian

親子同遊
不滿:整潔度
Found roaches in my room (I took pictures) so I checked out early and was told I would receive an refund for the unused portion of my stay and they now won’t respond to me & didn’t issue the refund.
於 2023 年 11 月住了 3 晚
Sophia CSR 於 2023年12月10日的回應
Hi Jillian,On behalf of our entire team, we regret that you had an unpleasant experience at our property. We sincerely apologize for the roach-related issues. We have shared this feedback with the concerned staff to take care of the pest problem. If you have any further concerns please call up the property.

8/10 不錯

Glen

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Clean room friendly staff
於 2023 年 11 月住了 2 晚
Sophia CSR 於 2024年1月3日的回應
Hi Glen,Thank you for your positive feedback! We're thrilled to hear that you found your room clean and our staff friendly. Your satisfaction is our priority, and we look forward to providing you with another pleasant stay in the future.

6/10 一般

Patricia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Not what the pictures on line made it out to look. Very noisy. You could hear conversation in the rooms next to you.
於 2023 年 11 月住了 5 晚

6/10 一般

Dana

家人同遊
不滿:設施服務
To small of room. Good location
於 2023 年 11 月住了 2 晚

8/10 不錯

Elizabeth

家人同遊
讚好:整潔度、職員與服務和住宿狀況
It was a nice hotel. I wish the bathroom space was bigger. Price matched the quality of accommodations.
於 2023 年 11 月住了 3 晚

8/10 不錯

Ahisamac

於 2023 年 11 月住了 3 晚
Sophia CSR 於 2023年12月17日的回應
Hi Ahisamac,Grateful for the generous 4-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.

6/10 一般

Richard

於 2023 年 11 月住了 1 晚
Sophia CSR 於 2023年12月17日的回應
Hi Richard,Appreciate you for awarding us with a 3-star rating. We trust you had a wonderful stay. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We are eagerly anticipating your next visit!

2/10 很差

Ethan

伴侶同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Pros: lady at front desk was very nice, lots of shopping nearby, fun stuff to do Cons: had to change room twice upon arriving. First had a mildew smell to it. Second room had stained sheet and hair, tub looked gross. At that point I was already grossed out from staying there. Third room was ok, realized towards the end the mildew smell coming from the A/C. Most pictures show a swan made towel on the bed, didnt happen, no bouquet with vasaline products in the bathroom like in the pictures. We slept with clothes on. I wish owners can put some more tlc in this place. Has potential
於 2023 年 11 月住了 3 晚

6/10 一般

Anthony (HENDERSONVILLE)

家人同遊
讚好:職員與服務
It’s an affordable overnight stay nothing else to say. Staff very friendly, mattresses not great but clean sheets and towels. Decent place for the price these days.
於 2023 年 11 月住了 1 晚

2/10 很差

Angelina

於 2023 年 11 月住了 1 晚
Sophia CSR 於 2023年12月8日的回應
Hi Angelina,We are sincerely disappointed to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.

10/10 優異

suzanne

於 2023 年 11 月住了 4 晚
Sophia CSR 於 2023年12月8日的回應
Hi Suzanne,Thank you for choosing us for your recent stay. It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels.

10/10 優異

Susan

家人同遊, 多人同遊
讚好:整潔度和住宿狀況
不滿:設施服務
Front desk staff was great but we had no room service. We had to get our own towels and our beds were not made. We stayed 3 nights. There was a wrinkled envelope asking for tips in the room but needless to say we did not leave any tip! Overall a good place to sleep but don’t expect any amenities!
於 2023 年 11 月住了 3 晚

6/10 一般

Melanie

家人同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The lady at the front desk was nice and the outside of the motel looked good. On the other hand, there were dirty hand prints on the bathroom wall, our mattress cover was gross (we noticed this the day we were leaving because it was hanging out from under the fitted sheet), and the room and the elevator smelled like they hand not been cleaned recently. We booked the room for four people but we had to go ask for towels and washcloths because there were only 3 towels and 2 washcloths in the room. I would not recommend staying at thia property and we will not be back.
於 2023 年 11 月住了 2 晚

10/10 優異

Ronald

家人同遊
Calm and peaceful
於 2023 年 11 月住了 1 晚

10/10 優異

Ronald

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay
於 2023 年 11 月住了 3 晚

10/10 優異

Deborah

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Staff was very nice and helpful. The room was very clean.
於 2023 年 11 月住了 2 晚

8/10 不錯

Anita W

讚好:職員與服務
Convenient location.
於 2023 年 11 月住了 2 晚