Overall satisfaction is ok. However, the services were generally too slow. It took more than 20 rings on the phone to get hold of the operator in a number of occasions. For one time, I had to hang up and re-rang. The calls were made in the evening around 9-11 pm. There were call, it never got return call from the front desk. I had to call back after waiting for more than 15 mins. Slow response in the restaurant for breakfast and afternoon tea. May be insufficient serving staff.