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黃金海岸QT精品度假酒店的評價

5 out of 5
黃金海岸QT精品度假酒店
Cnr Gold Coast Highway And Staghorn Ave, 7 Staghorn Avenue, Surfers Paradise, QLD

評價

8.4

很好

10 分評分，優異；1001 則評價中有 516 則" "
8 分評分，不錯；1001 則評價中有 281 則" "
6 分評分，一般；1001 則評價中有 120 則" "
4 分評分，欠佳；1001 則評價中有 50 則" "
2 分評分，很差；1001 則評價中有 34 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.2/10 

住宿狀況

8.6/10 

環保程度

評價

6/10 一般

kit wah

家人同遊
讚好：整潔度
一家服務員態度一般的酒店
我人比較保守，可能這種新潮酒店不太適合我。登記入住時候前台服務員感覺給我太隨意，講話方式讓人感覺輕佻，沒有把我當成客人看待。浴室洗澡地台洗澡時候會漏水到浴室其他地方。酒店大堂播放的音樂太大聲。入住期間早上有服務員搞錯房間，說收到要求要來拿行李到大堂，但對方知道搞錯後並沒有道歉，只是草草笑了一下便離開。總的來說酒店的服務員，包括前台，都沒有預期的禮貌和服務態度。
於 2023 年 10 月住了 3 晚
Rory - Guest Relations Manager 於 2023年10月18日的回應
Hi there Kit Wah, Thank you for your valued feedback, I'm sorry to learn that you had felt the service was not up to standard. We do pride ourselves on providing a polite, professional yet relaxed service to our humbled guests so I do apologise if there were some hiccups from your experience. Thank you for taking the time to write to us. I wish you all the best.

10/10 優異

LEE HING

於 2023 年 6 月住了 3 晚
Rory - Guest Relations Manager 於 2023年7月20日的回應
Hey Lee,Thank you for taking the time to leave us this review. We trust your stay here was relaxing and fulfilling and we look forward to seeing you here again soon.

6/10 一般

San (香港)

伴侶同遊
讚好：職員與服務
酒店位置好，交通方面，近海灘及景點。接待的員工及餐廳員工服務態度佳，惟執房的服務員稍遜，居然新換的浴巾不是接疊放在毛巾架，而是散開掛在浴室門後的掛鉤上，都不知是否已變了新的。另泳池在裝修，在訂酒店前沒提示，雖提供另一酒店，但路程較遠。最失望的是床褥太軟及有下陷的情況，要睡至床邊才稍為好點，睡得非常不舒適。
於 2019 年 12 月住了 2 晚

8/10 不錯

真實旅客

於 2019 年 8 月住了 2 晚

10/10 優異

Ilya

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel with spacious rooms and nice (if a little small) heated pool and jacuzzi.
於 2024 年 4 月住了 3 晚
Rory - Guest Relations Manager 於 2024年4月23日的回應
Good morning Ilya, Loved QTGC? We have to admit we love it around here too. Thanks for stopping by and enjoying the experience. See you again another time soon. Cheers.

10/10 優異

Stephen

讚好：整潔度、職員與服務和住宿狀況
Z
於 2024 年 4 月住了 1 晚
Rory - Guest Relations Manager 於 2024年4月23日的回應
Hi there Stephen, Thanks for stopping by and leaving an excellent rating. I trust all went well! Looking forward to the next visit. Thank you.

4/10 欠佳

SIYU (Sydney)

家人同遊
讚好：設施服務和住宿狀況
不滿：職員與服務
House keeping staff knock my door at 8:30am even I have my “Inside” note on the door on two days. More training is required
於 2024 年 4 月住了 4 晚
Rory - Guest Relations Manager 於 2024年4月17日的回應
Hi there SIYU, Please accept my apologies for this grievance with your experience. I will make sure this is passed through accordingly to our Housekeeping management for review. Kindest regards.

10/10 優異

Mellissa

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Rory - Guest Relations Manager 於 2024年4月5日的回應
Hey Mellissa,WOW! Thank you for sharing your great recent experience with us. We hope to welcome you back in the near future.Best wishes,

10/10 優異

Robert

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel. Stunning views of the ocean.
於 2024 年 2 月住了 1 晚
Rory - Guest Relations Manager 於 2024年4月1日的回應
Good afternoon Robert, Glad you enjoyed the prime real-estate here at QTGC. Looking forward to welcoming you back in future. Best regards.

8/10 不錯

Richard

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel was lovely however.. water was not free in room, hotel fridge was crammed with for purchase items and lobby bikes were not free but for rental only. When you book a hotel you look at all amenities and in this case there were several discrepancies. Time for a hotel review Expedia.
於 2024 年 2 月住了 4 晚
Rory - Guest Relations Manager 於 2024年3月9日的回應
Good morning Richard, Thank you for writing to us and providing some constructive feedback. I'll make sure all this is passed through accordingly to our team. Many thanks again.

10/10 優異

Chady

讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms were great, beds were comfy, breakfast was great
於 2024 年 3 月住了 4 晚
Rory - Guest Relations Manager 於 2024年3月9日的回應
Hi there Chady, Ticked all the boxes! Thank you for writing to us and glad you had a lovely experience. See you again sometime soon? Warm regards.

10/10 優異

Sherene

讚好：整潔度和職員與服務
於 2023 年 12 月住了 2 晚
Rory - Guest Relations Manager 於 2024年3月9日的回應
Hi there Sherene, Many thanks for your excellent review. I trust everything was enjoyable and relaxing. Kindest regards.

10/10 優異

MASATOSHI

於 2024 年 3 月住了 1 晚
Rory - Guest Relations Manager 於 2024年4月1日的回應
Hi MASATOSHI, Many thanks for your excellent review. I hope we can see you again soon. Warm regards.

6/10 一般

Amanda

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Unfortunately due to circumstances outside the hotels control we couldn’t use the pool which was disappointing but every else was good
於 2024 年 3 月住了 1 晚
Rory - Guest Relations Manager 於 2024年3月6日的回應
Hi there Amanda, Many thanks for leaving your review and glad for the most part you had a nice time. Please accept my apologies for that particular afternoon, I hope that we can welcome you back in future once again. Many thanks.

10/10 優異

Dallas

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
super cute property, great pool and pool bar, great coffee bar in the lobby
於 2024 年 2 月住了 2 晚
Rory - Guest Relations Manager 於 2024年2月29日的回應
Hi there Dallas, Glad you enjoyed it! I hope we can welcome you back another time soon. All the best.

10/10 優異

Amy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
QT is exceptional as always. Clean, fresh, modern and relaxing
於 2024 年 2 月住了 1 晚
Rory - Guest Relations Manager 於 2024年2月29日的回應
Hi there Amy, Great news! Thanks for your review and I'm sure we'll see you again soon. Best regards.

8/10 不錯

Guido

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Wenn eine 8cm lange Schabe einem aus dem Schrank guten Morgen wünscht, erwarte ich vom Personal eines 5* Hotels nicht die Frage, ob ich des Fenster offen hatte! Sehr enttäuschender Service! Geht gar nicht!
Rory - Guest Relations Manager 於 2024年2月29日的回應
Hi there Guido, Many thanks for your feedback. I'm disappointed to learn of this experience. I'll put this through to our housekeeping leadership for review. Thank you for staying with us. Best regards.

10/10 優異

Mone

讚好：整潔度、職員與服務和住宿狀況
。
於 2024 年 1 月住了 3 晚
Rory - Guest Relations Manager 於 2024年2月13日的回應
Hi there Mone, Many thanks my friend! I hope we can welcome you back another time in future. Best regards.

8/10 不錯

Bianca

讚好：整潔度、職員與服務和住宿狀況
Great stay, friendly staff, delicious buffet, expect a line at check-in time.
於 2024 年 2 月住了 1 晚
Rory - Guest Relations Manager 於 2024年2月13日的回應
Hi there Bianca, Many thanks for your kind words - we're so glad you enjoyed your time with us. Until the next adventure, see you soon.

6/10 一般

David

於 2024 年 1 月住了 3 晚
Rory-Guest Relations Manager 於 2024年3月21日的回應
Hi David, thank you for your rating! We hope to see you again soon. Warmest regards,

10/10 優異

Suzanne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love staying at QT Gold Coast. Beds and pillows are super comfy, rooms are always impeccably clean. Staff are great and always helpful.
於 2024 年 2 月住了 1 晚
Rory - Guest Relations Manager 於 2024年2月13日的回應
Hi there Suzanne, Receiving this sort of feedback is amazing. We are so glad you enjoyed your experience and found it comfortable and relaxing. See you on the next visit.

10/10 優異

Leela

於 2024 年 1 月住了 2 晚
Rory-Guest Relations Manager 於 2024年3月21日的回應
Hi there Leela, Many thanks! We are glad to hear you had a great experience. Cheers from the QTGC team.

10/10 優異

Kathryn (Las Vegas)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Rory - Guest Relations Manager 於 2024年2月1日的回應
Hi Kathryn, Many thanks, we appreciate the awesome 5/5! See you on the flip-side.

10/10 優異

Mari

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 1 月住了 1 晚
Rory - Guest Relations Manager 於 2024年1月25日的回應
Good evening Mari, Amazing. Many thanks for your excellent review for us. See you another time in future I'm sure. Kind regards.

10/10 優異

Ana

於 2024 年 1 月住了 2 晚
Rory - Guest Relations Manager 於 2024年1月25日的回應
Good evening Ana, I trust it was the most amazing stay, thanks for your awesome review. Many thanks.

8/10 不錯

Stephen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice stay but they need to improve on the sound proofing. Able to hear all the street noises
於 2024 年 1 月住了 2 晚
Rory - Guest Relations Manager 於 2024年1月25日的回應
Hi there Stephen, Thanks for your feedback and I'm glad to learn for the most part it was an enjoyable experience. Kindest regards.

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
QT The best
The staff , the location, everything about the place and staff is amazing
於 2024 年 1 月住了 1 晚
Rory - Guest Relations Manager 於 2024年1月25日的回應
Good evening Michael, Shout-out to team QTGC. Delighted to read all about it. Glad you had a nice stay with us. Many thanks.

10/10 優異

Lander

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
Rory - Guest Relations Manager 於 2024年1月25日的回應
Hi there Lander, Many thanks my friend! Glad you had an exemplary stay with us. Best regards.

10/10 優異

Adamo

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
Rory - Guest Relations Manager 於 2024年1月25日的回應
Hi there Adamo, Great news! Delighted you had a wonderful time.Many thanks.

10/10 優異

Maria

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 3 晚
Rory - Guest Relations Manager 於 2024年1月17日的回應
Hi there Maria, This is great! I trust you had a wonderful experience here at QTGC. See you soon I'm sure.

10/10 優異

Adrienne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome hotel! They upgraded our room upon arrival and even offered two welcome drinks. Food and drinks were great. Very clean and in a great area
於 2024 年 1 月住了 3 晚
Rory - Guest Relations Manager 於 2024年1月17日的回應
Good evening Adrienne, Looking after you is what we do best! Glad the team were able to turn up the service for you. Thanks for your review. Kindest regards.

10/10 優異

Sharon

家人同遊
於 2024 年 1 月住了 2 晚
Rory - Guest Relations Manager 於 2024年1月17日的回應
Good evening Sharon, Excellent news! I trust it was an enjoyable and fun-filled experience with us here at QTGC. Warm regards.

6/10 一般

Oudai

家人同遊
讚好：整潔度和職員與服務
於 2024 年 1 月住了 3 晚
Rory - Guest Relations Manager 於 2024年1月17日的回應
Hi there Oudai, Thanks for leaving us a rating. I hope you had a nice time, please reach out direct if there was anything you wanted to discuss further. Many thanks again.

10/10 優異

Liam

於 2024 年 1 月住了 2 晚
Rory - Guest Relations Manager 於 2024年2月13日的回應
Hi there Liam, Many thanks for your excellent rating. I hope it was a great experience with us. Best regards.

10/10 優異

Daniel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic place to stay, the staff were all amazing. I injured myself and the staff couldn’t be more accommodating in trying to help.
於 2024 年 1 月住了 7 晚
Rory - Guest Relations Manager 於 2024年1月17日的回應
Good evening Daniel, I'm delighted to learn that the team were able to assist happily during your time here. I trust you're on the mend now. See you again sometime soon I hope. Best regards.

10/10 優異

Michael

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved our stay. Awesome pool, gym and distance from beach. Excellent access to tram and surfers main street shopping. Easy drive in and parking arrngements. Loved the staff and the QSpa was a hit with my wife. Definately would stay again.
於 2024 年 1 月住了 3 晚
Rory - Guest Relations Manager 於 2024年1月17日的回應
Good evening Michael, Ticked a few boxes, I love this. Can't wait to welcome you back another time in future. Cheers. Warmest regards.

8/10 不錯

Mark

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rory - Guest Relations Manager 於 2024年1月17日的回應
Hi there Mark, Thank you for leaving us a great rating. I hope you had a nice holiday with us. All the best.

10/10 優異

Jason-Paul

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect place to stay. Wonderful amenities, staff are professional and are always efficient. Will stay again.
於 2024 年 1 月住了 6 晚
Rory - Guest Relations Manager 於 2024年1月17日的回應
Good evening Jason-Paul, The most amazing feedback for us. Glad you enjoyed the QTGC experience. See you on the next visit. Many thanks.

4/10 欠佳

Ani

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The place itself is quirky and the decor is fun but overall not great. Little things like the cutlery not being washed from the last person and toilet paper roll not being replaced either to more substantial issues like a worker walking into my hotel room without knocking to the staff members not giving any information about the hotel when checking in and who weren’t helpful with the majority of our queries. The place is generally unorganised and the service is definitely not the best.
於 2024 年 1 月住了 5 晚
Rory - Guest Relations Manager 於 2024年1月17日的回應
Hi there Ani, I'm sorry to read about your experience. Sounds like we fell short on this occasion. I'll make sure all this is passed through accordingly. Please reach out direct if you wish to return and we'll do our best to right these wrongs. Many thanks.

8/10 不錯

Craig

於 2023 年 12 月住了 2 晚
Rory - Guest Relations Manager 於 2024年1月17日的回應
Hi there Craig, Many thanks for your rating. I trust you had a nice time with us. Best regards.

10/10 優異

Dena

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 5 晚
Rory - Guest Relations Manager 於 2024年1月17日的回應
Good evening Dena, Many thanks for your excellent review. We appreciate you. Please come back again another time. All the best.

10/10 優異

Betsy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rory - Guest Relations Manager 於 2024年2月13日的回應
Good evening Betsy, 5/5! Wow! I trust you had an enjoyable and memorable stay with us.Looking forward to the next adventure...

10/10 優異

Andrew

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is an older building that has been redone in a lovely way. The vibe and decor is modern and funky. Felt on par with W Hotels.
於 2024 年 1 月住了 1 晚
Rory - Guest Relations Manager 於 2024年1月17日的回應
Hi there Andrew, That's certainly a compliment I can get behind. Many thanks for taking the time to leave a wonderful review. Glad you enjoyed it!Cheers.

10/10 優異

Takehiko

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Rory - Guest Relations Manager 於 2024年1月17日的回應
Hi there Takehiko, Many thanks my friend! Hope to see you again soon. Kindest regards.

6/10 一般

Ryan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Dream bed and pillows
The 17th floor definitely has no proper views for the fire works disappointing considering the cost for a night on the special occasion
於 2023 年 12 月住了 1 晚
Rory - Guest Relations Manager 於 2024年1月7日的回應
Hi there Ryan, Glad you had a comfortable stay, many thanks for your review. Please check with the hotel prior to visiting if you had any questions relating to local events and the hotel. Many thanks again for your time.

10/10 優異

Vera

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Never dissapointed
Stayed here a few times, love QT, staff are amazing, rooms nice and spacious, modern and clean. Will keep coming back
於 2023 年 12 月住了 1 晚
Rory - Guest Relations Manager 於 2024年2月1日的回應
Hi there Vera, Many thanks for your kind review and I'm glad you enjoyed QTGC once again. See you on the next adventure...Cheers.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Rory - Guest Relations Manager 於 2024年1月6日的回應
Greetings anonymous guest, Thank you for taking the time to leave us this review. We are trust you enjoyed your time here and hope you found everything you were looking for. We hope to see you back again soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Modernes und stylisches Hotel in Zentrumsnähe
Sehr stylisches Hotel, nahme am Zentrum aber doch ruhige Umgebung. Sehr gute Auswahl an Essen und Trinken im und nahe des Hotels. Sehr aufmerksames und freundliches Personal. Zimmer sind top ausgestattet und bieten guten Komfort mit modernster Technik. Etwas kleines hat uns gestört und zwar hatten wir das Zimmer mit Meerblick, jedoch nicht weit oben. Deshalb hörten wir die Lüftungsgeräusche der Küche eher stark. Gute Parkmöglichkeiten direkt unter dem Hotel, was den Roadtrip komfortabel gestaltet hat. Top Hotel auf unserer Reise gewesen!
於 2023 年 12 月住了 3 晚
Rory - Guest Relations Manager 於 2024年1月1日的回應
Hi there!We're pleased with your wonderful feedback from your stay. I'm glad you had a comfortable and enjoyable experience. Many thanks for your review, see you on the next visit!

10/10 優異

TOSHIO

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Rory - Guest Relations Manager 於 2024年1月1日的回應
Hi TOSHIO, Many thanks! Delighted to read it. All the best.

2/10 很差

Stella

伴侶同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
I dont understand how this is a five star hotel. Stayed for three nights. No sound proof in all rooms. The window itself is too thin I couldnt sleep. Also, there was no hair dryer in the room. Requested it three times and it took for them more than three hours to get it. Housekeeping was not doing the job either. I would never recommend this place.
於 2023 年 12 月住了 2 晚
Rory - Guest Relations Manager 於 2024年1月1日的回應
Good morning Stella,I'm disappointed to read about your experience. I'll make sure this feedback is passed through appropriately to the housekeeping management. Many thanks.