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黃金海岸 RACV 皇家松林渡假村的評價

5 out of 5
黃金海岸 RACV 皇家松林渡假村
Ross Street, Benowa, QLD

評價

9.4

完美

10 分評分，優異；1167 則評價中有 855 則" "
8 分評分，不錯；1167 則評價中有 232 則" "
6 分評分，一般；1167 則評價中有 49 則" "
4 分評分，欠佳；1167 則評價中有 22 則" "
2 分評分，很差；1167 則評價中有 9 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.2/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

8/10 不錯

Edward

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚
Team RPR 於 2024年1月19日的回應
Thank you for your review. Warm Regards

10/10 優異

Runchen

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything is perfect except for the air conditioning in room 701, which feels a bit dirty. After turning it on, the air quality is very poor and needs to be cleaned.
於 2023 年 9 月住了 1 晚
Team RPR 於 2023年9月7日的回應
Hello RunchenThank you for the feedback - we most certainly will have our engineering team take a look at that air conditioner unit.Once again - thank you for the feedback , we do hope to see you again soon.

8/10 不錯

TZU CHIEH

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚
The team at RACV Royal Pines Resort 於 2023年8月4日的回應
Thank you for your review. Warm Regards

6/10 一般

YUEN LAI

於 2023 年 4 月住了 1 晚
DM 於 2023年4月25日的回應
Thank you

6/10 一般

Yuen Lai

於 2023 年 4 月住了 1 晚
DM 於 2023年4月25日的回應
Thank you

8/10 不錯

Wing Yee Winnie

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 3 月住了 7 晚
DM 於 2023年4月10日的回應
Dear Wing Yee Winnie Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

8/10 不錯

Ching Ling

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 2 晚
DM 於 2023年3月31日的回應
Dear Ching Ling Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 優異

wing kit

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 4 晚
The team at RACV Royal Pines Resort 於 2023年2月21日的回應
Thank you for your 10/10 review. Warm Regards

8/10 不錯

Ki Yee

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚
DM 於 2022年12月23日的回應
Dear Ki YeeThanks for choosing to stay at RACV Royal Pines Its great to hear you had a fantastic time and enjoyed your experience while staying with us. We do look forward to seeing you again. Kind Regards RACV Royal Pines

10/10 優異

xingjian

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 1 晚
DM 於 2022年7月4日的回應
Dear Xingjian Thanks for choosing to stay at RACV Royal Pines Its great to hear you had a fantastic time and enjoyed your experience while staying with us. We do look forward to seeing you again. Kind Regards RACV Royal Pines

10/10 優異

I-Kai Ken Chiu

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 1 晚
DM 於 2021年7月17日的回應
Thank you!

10/10 優異

Robert

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great for family and clean
於 2024 年 4 月住了 2 晚
Team RPR 於 2024年4月14日的回應
Thank you for your review. Warm Regards

10/10 優異

Guang (Killarney Heights)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 4 月住了 1 晚
Team RPR 於 2024年4月14日的回應
Thank you for your review. Warm Regards

10/10 優異

Shanenne

讚好：住宿狀況
於 2024 年 4 月住了 1 晚
Team RPR 於 2024年4月14日的回應
Thank you for your review. Warm Regards

6/10 一般

???

家人同遊
讚好：整潔度和設施服務
想像以上に良いホテルでした。間違えて工事中の部屋へ案内されましたが、すぐ別の部屋に変えてくれお詫びにワイン🍷を頂きました！！
於 2024 年 4 月住了 1 晚
DM 於 2024年4月9日的回應
Dear ???Thanks so much for your rating of our property. We hope to see you again soon. Kind Regards RACV Royal Pines

10/10 優異

Liat

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 3 月住了 8 晚
DM 於 2024年4月5日的回應
Thank you for your valuable feedback.

10/10 優異

Kristina

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great for families. Kids loved the pool but is quite cold when it's windy. Good area, quiet and easy to access. Room was nice and clean. We would stay again.
於 2024 年 3 月住了 3 晚
Team RPR 於 2024年4月4日的回應
Thank you for your review. Warm Regards

8/10 不錯

Roya

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and perfect for golfers and families
於 2024 年 3 月住了 3 晚
Team RPR 於 2024年4月3日的回應
Thank you for your review. Warm Regards

10/10 優異

Sima

讚好：整潔度、職員與服務和住宿狀況
Traveled for Easter Holiday Loved it
於 2024 年 3 月住了 3 晚
Team RPR 於 2024年4月3日的回應
Thank you for your review. We hope you enjoyed your Easter break with us and look forward to welcoming you back again. Warm Regards

6/10 一般

Rupna

親子同遊
讚好：職員與服務和設施服務
不滿：住宿狀況
We stayed here last year with our little one who loves the children's pool and was extremely to return again. Unfortunately this time we got a different room and the bathroom was dated and in need of work.The pool area, golf course and surroundings are pleasant. Also close to Coles which is handy.
於 2024 年 3 月住了 1 晚
Team RPR 於 2024年4月3日的回應
Thank you for taking the time to leave a review. Thank you for your continued support and for choosing to come back and visit us again. We hope you had an enjoyable stay. Warm Regards

10/10 優異

Damun

讚好：整潔度
於 2024 年 3 月住了 3 晚
Team RPR 於 2024年4月3日的回應
Thank you for your review. Warm Regards

10/10 優異

mehul (charlestown)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and comfortable rooms, lots of options for kids- pool, waterpark, games room , Easter bunny ! Beautiful location too . Love the breakfast !
於 2024 年 3 月住了 3 晚
DM 於 2024年4月1日的回應
Dear Mehul Thanks for choosing to stay at RACV Royal Pines Its great to hear you had a fantastic time and enjoyed your experience while staying with us. Happy Easter! We do look forward to seeing you again. Kind Regards RACV Royal Pines

10/10 優異

Rajni

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had an amazing stay during the Easter weekend. My 4 year old had a blast in the pool area, the food was great except the breakfast buffet could be a bit better but no complaints. Like maybe a live omlette station as I found the scrambled eggs too soft for my liking. All in all 5 star rating from me and definitely will come back. The Easter egg hunt and free arcade games were icing on the cake.
於 2024 年 3 月住了 2 晚
DM 於 2024年3月31日的回應
Dear Ranji Thanks for choosing to stay at RACV Royal Pines Its great to hear you had a fantastic time and enjoyed your experience while staying with us. Happy Easter! We do look forward to seeing you again. Kind Regards RACV Royal Pines

10/10 優異

leidy

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Absolutedly lover our stay here! Room was beautiful and spacious. We had an amazing view and the facilities were great. Would definitely come back in the future!
於 2024 年 3 月住了 1 晚
DM 於 2024年3月31日的回應
Dear LeidyThanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 優異

Juan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
DM 於 2024年3月31日的回應
Thank you for your review. Kind Regards RACV Royal Pines

10/10 優異

Alison

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We found our rooms very comfortable and enjoyed 4 dining venues. We highly recommend Royal Pines resort.
於 2024 年 3 月住了 2 晚
DM 於 2024年3月27日的回應
Dear AlisonThanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 優異

Sally

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
This is a great property. I live on the Gold Coast and have never stayed here before now. It doesn’t look that flash from the outside but inside is lovely. Modern, fresh, clean rooms. Wide open spaces. I highly recommend! I will def stay here again as opposed to overpriced room elsewhere on the Gold Coast. Loads of parking spaces too.
於 2024 年 3 月住了 1 晚
The Team RACV Royal Pines Resort 於 2024年3月13日的回應
Dear Sally, Thank you so much for your recent review of our resort, we are delighted to hear you thoroughly enjoyed your experience.We strive to impress on all levels here at RACV Royal Pines Resort with a team willing to go above and beyond to create memorable stays for all our guests. We look forward to welcoming you back in the future. Warm Regards,The Team @ RACV Royal Pines Resort

10/10 優異

Taj (Hamilton)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Honestly 10/10, cant complain. It was lovely.
於 2024 年 3 月住了 1 晚
The team RACV Royal Pines Resort 於 2024年3月10日的回應
Dear Taj, Thanks so much for your feedback from your recent stay at RACV Royal Pines Resort. It’s great to hear you enjoyed your stay and the experience. It is feedback like yours that makes us proud on what our property can achieve and deliver to our amazing guests. We look forward to welcoming you back in the future. Warm Regards,The team @ RACV Royal Pines Resort

10/10 優異

Nelson

讚好：整潔度、職員與服務和住宿狀況
The team RACV Royal Pines Resort 於 2024年3月10日的回應
Dear Nelson, Thanks so much for your feedback from your recent stay at RACV Royal Pines Resort. It’s great to hear you enjoyed your stay and the experience. It is feedback like yours that makes us proud on what our property can achieve and deliver to our amazing guests. We look forward to welcoming you back in the future. Warm Regards,The team @ RACV Royal Pines Resort

8/10 不錯

Kafer,

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
RACV Royal Pines 於 2024年3月30日的回應
Thank you for your feedback.Kind Regards

8/10 不錯

Carol

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Lovely property, but some things need updating. No usb charging in the room, don’t feel you shouldnt need a power plug in this day & age. the elevator from the Carpark isn’t working ( long term ) so you need to get the golf buggy ride up to reception or climb 4 flights of stairs. Great location & amazing views from the room & Staff were friendly & helpful. Would I return? No
於 2024 年 3 月住了 1 晚
Team RPR 於 2024年3月10日的回應
Dear Carol, Thank you for choosing to stay with us and for taking the time to leave a review of the property. Unfortunately, we are waiting on a replacement part for that lift which is taking longer than expected to arrive. In the meantime, we are trying our best to manage that situation and assist our guest via the golf buggies. Whilst we respect your decision not to return, we hope you enjoyed your time with us. Warm Regards

10/10 優異

Stuart (MacKay Harbor)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great amenities
於 2024 年 3 月住了 1 晚
Team RPR 於 2024年3月10日的回應
Thank you for your review. Warm Regards

10/10 優異

David (Southport)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
You feel like you an away from everything staying here, even though it’s only 15 mins from home. This is our second weekend stay here and will definitely do it again. So much for the kids to do.
於 2024 年 3 月住了 1 晚
Team RPR 於 2024年3月10日的回應
Dear David, Thank you for choosing to stay with us and for taking the time to leave a positive review. It is always pleasing to receive such positive feedback, especially when it is from repeat guest. Thank you for your continued support, we look forward to welcoming you back again for another enjoyable stay with the family. Warm Regards

10/10 優異

Adrian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very happy with this accommodation
於 2024 年 2 月住了 1 晚
DM 於 2024年2月25日的回應
Dear Adrian Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful stay!
於 2024 年 2 月住了 2 晚
DM 於 2024年2月25日的回應
Dear Michael Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 優異

Andrea

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and great staff nothing was a problem
於 2024 年 2 月住了 2 晚
Team RPR 於 2024年2月23日的回應
Thank you for staying with us and for taking the time to leave a review. We hope to welcome you back in the near future. Warm Regards

10/10 優異

Renee

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet and peaceful
於 2024 年 2 月住了 1 晚
DM 於 2024年2月15日的回應
Dear Renee Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 優異

Perry

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great for kids! Arcade machines was free and pool area was excellent. Adults got to chill by the pool and lounge.
於 2024 年 2 月住了 1 晚
DM 於 2024年2月11日的回應
Dear Perry Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 優異

Samyuktha (Maidstone)

於 2024 年 2 月住了 4 晚
DM 於 2024年3月21日的回應
Dear Samyuktha Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

8/10 不錯

Derek

讚好：整潔度、職員與服務、設施服務和住宿狀況
The property looks great after the refurbishment. Food options for room service were fine. Only down side is the lady taking reservations that sounds like she’s in a terrible mood. I spoke to two different ladies. One was extremely professional and the other sounded like she just got out of bed and you were bothering her. I extended my stay many times, but left the property due chatting to this unpleasant lady and felt like I was continuing to bother her by extending.
於 2024 年 1 月住了 2 晚
Team RPR 於 2024年2月7日的回應
Hello DerekWe appreciate you letting us know about your experience and highlighting the areas of disappointment, we will be sure to pass on this feedback to the relevant departments to improve these areas.Again, thank you for your review & we welcome the opportunity to create a better experience for you the next time you choose to stay with us

10/10 優異

Rajnish

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast needs to improve ;)
於 2024 年 2 月住了 4 晚
DM 於 2024年2月5日的回應
Dear RajnishThanks so much for your rating of our property. We will ensure your feedback is communicated. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 優異

Xiang

家人同遊
讚好：職員與服務、設施服務和住宿狀況
great stay
於 2024 年 2 月住了 2 晚
Team RPR 於 2024年2月5日的回應
Hello XiangThank you

8/10 不錯

EIKI

讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoy good staying.
於 2024 年 1 月住了 5 晚
Team RPR 於 2024年2月5日的回應
Hello ElkiThanks for the review

10/10 優異

Karin

讚好：整潔度、職員與服務和住宿狀況
Quiet, clean, lovely restaurants and views
於 2024 年 2 月住了 2 晚
Team RPR 於 2024年2月5日的回應
Hello KarinThank you for your response

8/10 不錯

Timothy

於 2024 年 2 月住了 1 晚
DM 於 2024年3月21日的回應
Dear Timothy Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 優異

Kate

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place, quick room service and clean updated room.
於 2024 年 2 月住了 1 晚
Team RPR 於 2024年2月3日的回應
Thank you for the review Kate. We look forward to welcoming you back in the future. Warm Regards

8/10 不錯

Zeljka

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
RACV was great overall. The beds were very comfortable, the amenities were great especially for kids. The breakfast buffet was average.
於 2024 年 1 月住了 5 晚
Team RPR 於 2024年1月30日的回應
Thank you for the review. Warm Regards

8/10 不錯

Gwen

讚好：整潔度、職員與服務和住宿狀況
Nice and relaxing .
於 2024 年 1 月住了 1 晚
Team RPR 於 2024年1月30日的回應
Thank you for the review. Warm Regards

2/10 很差

WEILUN

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Terrible hotel with bunch of broken amenities. Bugs everywhere in the room.
於 2024 年 1 月住了 1 晚
Team RPR 於 2024年1月28日的回應
Hello WeilunWe appreciate you letting us know about your experience and highlighting the areas of disappointment, we will be sure to pass on this feedback to the relevant departments to improve these areas.Again, thank you for your review & we welcome the opportunity to create a better experience for you the next time you choose to stay with us.

10/10 優異

Pauline

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Fabulous place to stay, very peaceful and excellent customer service.
於 2024 年 1 月住了 1 晚
DM 於 2024年1月27日的回應
Dear Pauline Thanks for choosing to stay at RACV Royal Pines Its great to hear you had a fantastic time and enjoyed your experience while staying with us. We do look forward to seeing you again. Kind Regards RACV Royal Pines