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廣州富力空港假日酒店 (IHG 旗下酒店)的評價

4 out of 5
廣州富力空港假日酒店 (IHG 旗下酒店)
花東鎮金谷北路 11 號, 花都區, 廣州市, 廣東省

評價

8.6

優異

10 分評分，優異；155 則評價中有 68 則" "
8 分評分，不錯；155 則評價中有 65 則" "
6 分評分，一般；155 則評價中有 14 則" "
4 分評分，欠佳；155 則評價中有 5 則" "
2 分評分，很差；155 則評價中有 3 則" "

9.2/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Marketing and Communication 於 2020年1月8日的回應
亲爱的客官，您好！感谢您选择广州富力客官假日酒店，感谢您对我们的肯定。我们的愿望就是能够让您在旅途当中，尽心让您收获安心，满意只是起点，惊喜和感动才是目标，时间还长，我们在这儿等着您归来，陪您一起喝茶聊天.....

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 1 晚

10/10 優異

WEN - LOONG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good enough and I was quite satisfied with no doubt. Very convenient for most customers to reach the airport in time while its hotal overall surounding is not so particularly outstanding.
於 2019 年 5 月住了 1 晚
HolidayInn Guangzhou Airport Zone 於 2019年5月27日的回應
Dear Guest , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our services made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, HolidayInn Guangzhou Airport Zone

10/10 優異

SHIH-FAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚

10/10 優異

venchi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice~
於 2018 年 9 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2018 年 6 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Pai Ying

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Hotel
酒店環境整潔. 工作人員服務態度非常好! 交通方面欠佳, 的士服務需由酒店服務生代召, 需另加服務費.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Yung-Kuo (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
It's a nice a hotel. Guest room is cleanliness, service quality is nice, staffs are kindly and breakfast is good. However, you are easy to wake up by flying noise of aircraft in the midnight due to the noise proof is not good enough.

6/10 一般

真實旅客

Lack of experience
Staff lack of experience, I need a service from hotel to Zhongshan to visit customer, actually like to pay to hotel and get a good car and good driver, but they just call a taxi, driver did not know the road, and drive unsafe, also I need to pay cash to the driver, makes me feel uncomfortable.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
在机場南站16位置有酒店接送車。

10/10 優異

KUAN-CHIEH

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Ranky (香港)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
大堂的清潔要做好多的.
對住客來說都可以, 最重要是禮賓部做得好.

8/10 不錯

Andrew (Anchorage)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A proper Holiday Inn as you would expect it to. The hotel itself is nice. It has a gym and a swimming pool (you have to buy a swimming cap in order to use). The area itself - not much to do, it's very far from the actual city, and from the airport too. So, basically, plan on staying just in the hotel and perhaps eat in one of the restaurants nearby, but that's about it. About 30-40 minutes from the airport. More from the city (we didn't go - too much logistics :( The staff is very nice, expesially Christine - she's absolutely amazing! Speaks perfect English and of a HUGE help. Kudos!
於 2024 年 3 月住了 1 晚

6/10 一般

Klaus

商務旅客
讚好：整潔度、職員與服務和設施服務
Restaurant und Frühstück Auswahl und Qualität der Speisen mittelmäßig. Hotel Personal super freundlich und hilfsbereit.
於 2024 年 3 月住了 2 晚

10/10 優異

John (Ewa Beach)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Holiday Inn Airport Guangzhou is a hotel built on a grander scale than any Holiday Inn in the USA. Marble, marble everywhere. The rooms are adequate sized, very quiet and have everything you need in a hotel room. The multiple restaurants all serve good meals. The service personnel all try very hard and most speak English. The only negative I observed is that the place needs a deep cleaning in and out. We enjoyed our stay there and will return if we are in the area again.
於 2024 年 2 月住了 1 晚

10/10 優異

Dolly

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room that we were given was spacious. The linens were very clean and smells clean, too. The staff were very helpful and polite. The only thing that I did not like was that the staff cleared up our table during breakfast time when we are not yet even finished.
於 2024 年 1 月住了 1 晚

8/10 不錯

Juan

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lo recomiendo Excelente Servicio
El hotel me gusto asi tambien como el servicio prestado por los funcionarios del hotel que fue excelente , el transporte que te lleva al aeropuerto para coger el metro me pareció también muy eficaz, lo recomiendo siempre y cuando se tenga en cuenta que esta algo retirado.
於 2023 年 10 月住了 16 晚

10/10 優異

Cesar (Hollywood)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Almost perfect, the breakfast is good the lady doing omelette eggs is incredible nice and she have the perfect touch, food is good, it was very difficult to find a clean or available table, the restaurant needs more people cleaning and preparing the tables for next guest. Other than that this is a 5 star clean, comfortable and beautiful hotel.
於 2023 年 10 月住了 1 晚

10/10 優異

Carolyn

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The experience exceeded my expectations. I would highly recommend this property.
於 2023 年 10 月住了 1 晚

10/10 優異

Nicholas

讚好：整潔度、職員與服務、設施服務和住宿狀況
very accommodating front office staff. Gave me an early check in and room upgrade for no extra charge.
於 2023 年 8 月住了 1 晚

10/10 優異

Tao Shun

於 2023 年 6 月住了 1 晚

10/10 優異

Fatema

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service!
於 2023 年 5 月住了 1 晚

4/10 欠佳

Siwen (Brighton)

家人同遊
不滿：整潔度和職員與服務
Deeply disappointed. The shuttle didn’t run past certain hours so my parents had to take a taxi to the property past midnight. Then once they got to the room they realized that the room wasn’t even cleaned. It took them forever to have a different room. Just a terrible night, didn’t really rest Food was ok

10/10 優異

Zeljko

商務旅客
讚好：整潔度、職員與服務和住宿狀況
All good!!!
於 2023 年 4 月住了 1 晚

10/10 優異

hyun woo

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 1 晚

8/10 不錯

真實旅客

於 2020 年 11 月住了 1 晚
总经理 Nelson Wong 於 2020年11月25日的回應
尊敬的宾客，感谢您选择广州富力空港假日酒店，在IHG，我们通过“洲全”清洁计划，重新定义酒店的清洁标准，旨在确保您及每一位IHG客人从入住到离店，全程享有更清洁更安全的住宿体验。标准升级，安心“洲全”。再次诚意致谢！我们期待着您的再次惠顾莅临！诚挚的谢意

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
朝食のテイクアウトの料理内容が青島のホリデイインよりは良くなかった。悪くはないが、もう少し改善しても良いと思います。
於 2020 年 1 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 1 晚
Marketing and communication 於 2019年12月15日的回應
在忙碌交织的日子里，小店因您的到来而美丽，在未来的日子里，还请客官多多关照~~

6/10 一般

foo long

商務旅客
讚好：整潔度
the location is not convieniet to city guangzhou
於 2019 年 11 月住了 3 晚
Marketing and communication 於 2019年12月13日的回應
Dear guest, Hotel located in the Guangzhou Baiyun Int’l Airport Zone. Minutes away from the airport. Hotel provide daily schedule free shuttle bus from / to the airport. We have 339 guestrooms, all with flat-screen television, satellite channels, work station with ergonomic seating and high-speed internet access.

6/10 一般

foo long

商務旅客
讚好：整潔度和職員與服務
the location is not convieniet to Guangzhou city.
於 2019 年 11 月住了 1 晚
Marketing and communications 於 2019年12月13日的回應
Dear guest, Thank you for staying at Guangzhou Fuli Airport Holiday Hotel. We regret that the location of the hotel has affected your staying experience and you have not been able to enjoy satisfactory and high-quality services. Please allow us to express our most sincere apologies and thank you for accompanying you along the way!

2/10 很差

真實旅客

商務旅客
不滿：整潔度、設施服務和住宿狀況
This hotel is quite far from the airport. And if you have an early morning flight, then they do not have a shuttle bus available. Your only option is for the hotel to call you an over priced limo. There are no taxis or DiDi’s available early in the morning. In room safe did not work, and AC was broken. Also, the bathrooms don’t have shower doors, so when you take a shower the entire bathroom will be filled with water.
於 2019 年 7 月住了 1 晚

4/10 欠佳

ashwin

不滿：職員與服務
Sad
English is a big issue here, even with the staff Buffet Breakfast - Food for vegetarians is not upto the mark No porter to take luggage to our rooms I expected better service from a Holiday Inn... But it seems it's the same as any other Chinese Brand Hotel.
於 2019 年 7 月住了 1 晚
HolidayInn Guangzhou Airport Zone 於 2019年7月17日的回應
Dear Guest , Thank you for taking the time to share your feedback regarding your recent stay with us at HolidayInn Guangzhou Airport Zone. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident. We haved reported the relevant problems you mentioned to relevant departments and believe that improvements will be made soon. We hope this would not deter you from choosingHolidayInn Guangzhou Airport Zone again in the future. We look forward to welcoming you back to our hotel again. Thank you! HolidayInn Guangzhou Airport Zone

10/10 優異

Kevin

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚

6/10 一般

Superman

商務旅客
讚好：整潔度和設施服務
jlate arrival they give one drink ticket but bar already closed
於 2019 年 5 月住了 1 晚
HolidayInn Guangzhou Airport Zone 於 2019年5月29日的回應
Dear Guest , Thank you for taking the time to share your feedback regarding your recent stay with us at HolidayInn Guangzhou Airport Zone. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident. We look forward to hearing from you and to welcoming you back to HolidayInn Guangzhou Airport Zone in the near future. Thank you! Sincerely, HolidayInn Guangzhou Airport Zone

10/10 優異

真實旅客

於 2019 年 5 月住了 1 晚
HolidayInn Guangzhou Airport Zone 於 2019年5月24日的回應
Dear Guest , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our Guestroom made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, HolidayInn Guangzhou Airport Zone

6/10 一般

Juan Carlos

讚好：職員與服務
不滿：整潔度
Need to put more attention in cleaning the rooms
The carpet at the room was never vacuum, the cleaning at the room was poorly made, the food is great and the service, the location of this hotel is great if you want to be close to the airport.
於 2019 年 4 月住了 5 晚
HolidayInn Guangzhou Airport Zone 於 2019年4月28日的回應
Dear Juan Carlos, Thanks for sharing your valuable feedback with regards to our hotel guest room. We are very sorry that you experienced inconvenience due to the Room.We sincerely apologize for the shortcomings and will definitely rectify the issues that were being brought up. We will pay more attention to the room. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while staying with us. We hope this would not deter you from choosing HolidayInn Guangzhou Airport Zone again in the future. We look forward to welcoming you back to our hotel again. Thank you! Sincerely, HolidayInn Guangzhou Airport Zone

8/10 不錯

Wai Shan Anita

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good standard hotel but not close to airport
Comfortable and small neighborhood around but not close to airport
於 2019 年 4 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 3 月住了 1 晚

4/10 欠佳

真實旅客

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Prenotare camere all’ executive floor (pagando un 75/80 % in più della normale camera) per poter usufruire del Lounge dove poter fare colazione check-in e usufruire dell’haooy hour proposto e per ben due volte in 5 mesi (questo mi è accaduto ) sentirsi dire: “ci spiace ma la Lounge dell’esecutive è chiusa” IRRITA! Non vende più questa tipologia di camere se poi non offrite i servizi offerti!!!
於 2019 年 1 月住了 2 晚
Marketing communications manager 於 2019年2月14日的回應
Distinguished guests, Thank you for choosing to stay at guangzhou fuli airport holiday inn and sharing your stay experience!We are sorry for the unpleasantness of your stay.The hotel has always paid great attention to the maintenance of hardware facilities. As the administrative corridor is in the maintenance stage, the afternoon tea provided by the administrative corridor for guests is located in the lobby bar on the first floor of the hotel. We are deeply sorry for the inconvenience brought to you.We take your comments very seriously and have reported them to the hotel management and relevant departments.We will speed up the maintenance process, in order to bring guests a better and more comfortable stay experience. We sincerely hope that you will come again, accept our sincere apologies, and witness the improvement and progress of the hotel.Thank you very much!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚

2/10 很差

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Firstly, I had to wait for 1 and half hours for their so called Airport "Courtesy" bus. I arrived on a flight at about 10 pm and did not get to the hotel until midnight despite phone calls etc made by me beforehand. It is false and misleading that you promote on your website that this is an Airport hotel it is no where near the airport!
於 2018 年 12 月住了 1 晚

8/10 不錯

Riccardo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
Everything is nice for a business stopover . Improvement in the front desk may be needed as we spent 30 mins queuing for checkout in the morning hour and saw only one staff serving over a dozen customers at that time , for both check-in and check-out.
於 2018 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2018 年 10 月住了 6 晚

8/10 不錯

Jens (Yokohama)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good condition,good service of stuff.The location is little far from airport,it takes about 30min.but shuttle bus only once a hour.if it can be increased to twice a hour.it will be more More convenient.
於 2018 年 10 月住了 1 晚

10/10 優異

Miguel (USA)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 3 晚

10/10 優異

Mats

Bra
於 2018 年 9 月住了 2 晚