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廣州花園酒店的評價

5 out of 5
廣州花園酒店
環市東路368號, 廣州市, 廣東省

評價

8.8

優異

10 分評分,優異;1004 則評價中有 560 則" "
8 分評分,不錯;1004 則評價中有 312 則" "
6 分評分,一般;1004 則評價中有 75 則" "
4 分評分,欠佳;1004 則評價中有 31 則" "
2 分評分,很差;1004 則評價中有 26 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.8/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Yee man

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Senior Guest Service Manager-Tina 於 2024年3月9日的回應
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 優異

Chan Ka

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good services
於 2024 年 2 月住了 1 晚
Senior Guest Service Manager-Tina 於 2024年3月1日的回應
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely

10/10 優異

Yue Sang

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Senior Guest Service Manager-Tina 於 2023年12月30日的回應
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Senior Guest Service Manager-Tina 於 2023年12月30日的回應
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely

10/10 優異

FUK ON

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很好!
於 2023 年 12 月住了 3 晚
Senior Guest Service Manager-Tina 於 2023年12月30日的回應
尊敬的宾客,感谢您选择下榻繁花绽放的广州花园酒店并在此留下您的宝贵点评。我们很高兴看到您满意此次的入住体验,并给予了我们肯定与好评。我们相信,深入体验一座城市,值得去探索它的美食,艺术和自然。1980年,世界著名设计大师-贝聿铭先生高瞻远瞩,融合传统与现代的元素,结合岭南文化特色,为广州花园酒店进行了整体建筑概念设计。打卡建筑大师经典佳作,为您此趟旅行更添风采。广州花园酒店为您提供热情的服务,难忘的体验和经典美食之旅。酒店拥有21000平方米的深氧自然花园,828间客房以及多间各具特色的无国界餐厅,加上我们的26个历史文化艺术打卡点,是您商务出行和休闲度假的绝佳选择。在中西文化与自然生态相融合的超凡体验中,令宾客尽享惬意,是我们始终如一的使命。我们衷心希望广州花园酒店能够成为您旅居广州的首选之地。祝您生活愉快!

8/10 不錯

ching

讚好:整潔度、設施服務和住宿狀況
Ok
於 2023 年 12 月住了 1 晚
Senior Guest Service Manager-Tina 於 2023年12月18日的回應
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely

10/10 優異

Ping Fai

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
標準國際五星酒店
酒店的整體清潔令人感覺很舒適,中餐廳服務更為美滿,食物也很有水準。酒店地點也很好非常方便。
於 2023 年 11 月住了 2 晚
Senior Guest Service Manager-Tina 於 2023年11月17日的回應
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 優異

Shery

讚好:整潔度
於 2023 年 11 月住了 2 晚
Senior Guest Service Manager-Tina 於 2023年11月17日的回應
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 優異

TSZ CHUN

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Guest Service Manager - Chad 於 2023年10月22日的回應
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

6/10 一般

Bella

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The breakfast buffet is not reach to 5 star hotel standard.
於 2023 年 9 月住了 2 晚

10/10 優異

Chang Fen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚

10/10 優異

Chang Fen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

6/10 一般

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The mattress is too soft and the duvet is heavy, not comfortable for sleeping
於 2023 年 7 月住了 1 晚

10/10 優異

Yu pui

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
舒適住宿體驗
整體來說很舒服,地板很乾淨,早餐亦很豐富,環境優美,唯一不足的是浴缸邊太高,長者比較跨越困難,希望改善,謝謝
於 2023 年 7 月住了 1 晚

8/10 不錯

Yiu Wah Tony

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
downstair lift hall staffs is not good service at night
於 2023 年 7 月住了 2 晚

10/10 優異

Claudia

於 2023 年 7 月住了 1 晚
Charles 於 2023年7月12日的回應
Thank you for your support and trust in the hotel. We will continue to strive to provide you with a more comfortable and warm stay experience

10/10 優異

Pui Yan

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
廣州花園酒店
廣州花園酒店的大堂堂皇有體面,員工友善有效率,瀑布流水很別緻,房間雖然未有驚喜,但喜歡木地板,清潔乾淨。床褥很舒適睡得很好。整體感覺良好,值得推介。
於 2023 年 4 月住了 1 晚
Charles 於 2023年7月12日的回應
尊敬的客人:感谢您花费宝贵的时间在此留下您的宝贵点评。我们十分高兴看到您满意此次的入住体验,并对我们的服务和环境表示认可。广州花园酒店位于广州市中心繁华的环市东商圈,地理位置便利,为每一位宾客提供宾至如归的贴心服务是我们一直以来的宗旨,是您旅游休闲以及会议的绝佳选择。欢迎您在不久的将来再次光临广州花园酒店,祝您生活愉快!

6/10 一般

WAI LING GRACE

讚好:職員與服務
噪音問題
酒店附近有地鐵工程由早上7點零到晚上10點, 太噪不能睡。另外企缸同馬桶相連只係用玻璃間隔住,沖涼水浸去馬桶方向,設計不太完善
於 2023 年 4 月住了 1 晚
Charles 於 2023年7月12日的回應
尊敬的宾客,广州花园酒店向您致以诚挚的问候。我们了解到您对室外地铁市政施工导致影响入住的情况,在此我们深感抱歉,也非常理解到您当时入住的心情。对于您反馈的情况,我们一直与相关市政工程行政部门进行反馈并调整合理的施工时间。非常遗憾酒店在您入住跟进中没有解决到您的问题。感谢您对于客房设计和布局的意见,我们将把您的意见反馈予酒店管理层进行讨论和研究。广州花园酒店一贯以来努力为每位宾客提供优质的服务,客人的入住体验满意度是我们坚定唯一的目标。期待您再次光临广州花园酒店,我们能够为您亲自安排周到舒适的旅居体验,祝您生活愉快! 行政楼层经理-Lisa

10/10 優異

Jian

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
很满意舒适
於 2023 年 4 月住了 2 晚
Charles 於 2023年7月12日的回應
尊敬的客人:感谢您花费宝贵的时间在此留下您的宝贵点评。我们十分高兴看到您满意此次的入住体验。广州花园酒店位于广州市中心繁华的环市东商圈,地理位置便利,为每一位宾客提供宾至如归的贴心服务是我们一直以来的宗旨,是您旅游休闲以及会议的绝佳选择。欢迎您在不久的将来再次光临广州花园酒店,祝您生活愉快!

2/10 很差

Xiuling

不滿:整潔度、設施服務和住宿狀況
設施旧和髒
於 2023 年 4 月住了 1 晚
Charles 於 2023年7月12日的回應
尊敬的宾客,广州花园酒店向您致以诚挚的问候。对于未能给您安排达到您期望的居停之旅,我们深感遗憾和抱歉。请您相信,客人的入住体验满意度绝对是我们坚定唯一的目标。非常遗憾在您此次入住期间,没有解决到您的问题。我们期待能与您取得联系,让我们及时更好了解您的反馈问题的细节并进行设备上的维护和提升。同时,我们衷心期待在您下次到店之际,能够给予我们一个亲自了解您服务补救的机会,为您重新打造一段为您专属的居停之旅的体验。最后,我们感谢您此次入住的反馈,再次为您居停体验上不佳之处深表歉意。

10/10 優異

Chun kiu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 2 晚
Charles 於 2023年7月12日的回應
Thank you for your support and trust in the hotel. We will continue to strive to provide you with a more comfortable and warm stay experience

8/10 不錯

Wai Man p

於 2023 年 3 月住了 1 晚
Jay Lee 於 2023年3月20日的回應
尊敬的客人:感谢您花费宝贵的时间在此留下您的宝贵点评。我们十分高兴看到您满意此次的入住体验。广州花园酒店位于广州市中心繁华的环市东商圈,地理位置便利,为每一位宾客提供宾至如归的贴心服务是我们一直以来的宗旨,是您旅游休闲以及会议的绝佳选择。欢迎您在不久的将来再次光临广州花园酒店,祝您生活愉快!

4/10 欠佳

真實旅客

親子同遊
不滿:整潔度、設施服務和住宿狀況
2019年第一次預訂入住,非常滿意!今年復活節假期再次預訂該酒店,預訂時已要求非吸菸房間,結果下午5點多到達酒店,通知無煙房已住滿,安排另一間吸煙樓層房間做無煙處理,最快需要1個小時后才能入住...(6點後check in才能入住的酒店)都唔好話我帶住2個小朋友山長水遠地來到貴酒店,竟然仲未準備好!!!! 配合酒店安排,1個多小時后回到酒店,進入酒店安排的房間,一股千年煙味撲鼻而來,由於實在無法忍受,立即告知電話服務臺要求換房間,結果應承馬上幫我找房間,結果一家人又提住行李落到前臺,前臺說沒有收通知。詢問前臺之前,仲要排那半個多小時的check in隊,先可以過去要求換房間。之後換了酒店apartment的房間,大是很大2房2房有廚房的,但是設施十分舊,但已經累到沒有意見了,唯有住下
於 2021 年 4 月住了 2 晚
宾客服务经理 於 2021年5月5日的回應
尊敬的贵宾,   我们非常抱歉这次的入住体验低于您的期望。我们一直坚信,客人的入住体验满意度绝对是我们坚定唯一的目标。   希望您能再给我们一次机会,让我们再次为你们服务。如果您允许我们重建您对花园酒店的信心,我们将感到很荣幸。   此致 宾客服务经理

8/10 不錯

Wan Hoi

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
房間整潔,交通方面。
於 2021 年 4 月住了 4 晚
Garden Hotel 於 2021年4月12日的回應
尊敬的客人:首先感谢您花费宝贵的时间在此留下您的点评。我们十分高兴看到您满意此次的入住体验。我们欢迎您在不久的将来再次光临我们酒店,并继续为我们提供宝贵的意见与建议!

8/10 不錯

真實旅客

家人同遊, 親子同遊
讚好:職員與服務、設施服務和住宿狀況
service is good
於 2021 年 4 月住了 1 晚
Garden Hotel 於 2021年4月4日的回應
Dear Guest, Thank you for writing a review of your recent stay with us at Garden Hotel! We look forward to welcoming you back for your future trips to Guangzhou. Regards, Garden Hotel

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
這次入住酒店提升了入住體驗,upgrade了房間,住得非常開心舒適,謝謝酒店的安排。
於 2021 年 3 月住了 2 晚
Garden Hotel 於 2021年4月4日的回應
Dear Guest, Thank you for writing a review of your recent stay with us at Garden Hotel! We look forward to welcoming you back for your future trips to Guangzhou. Regards, Garden Hotel

2/10 很差

lijia

於 2021 年 1 月住了 2 晚
Guest Relations 於 2021年2月1日的回應
Dear valued guest, Thank you for sharing your valued comment following your recent visit. We regret that we fell short in meeting your expectations and we would like to emphasize that guest satisfaction is paramount in our goals. Once again, thank you for taking your time to call our attention to the guest experience and improvement. We do hope we will have the pleasure of welcoming you again in the near future. Yours sincerely,

10/10 優異

Siu Yin

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 12 月住了 1 晚
宾客服务部 於 2021年1月5日的回應
尊敬的贵宾, 十分感谢您对我们的支持和认同! 在广州花园酒店,令客人满意是我们最大的使命。非常期待您下次的来临!

10/10 優異

Jia En

讚好:整潔度和職員與服務
於 2020 年 12 月住了 1 晚
宾客服务部 於 2021年1月5日的回應
尊敬的贵宾, 十分感谢您对我们的支持和认同! 在广州花园酒店,令客人满意是我们最大的使命。非常期待您下次的来临!

10/10 優異

ling

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 11 月住了 1 晚
Guest Relations 於 2020年12月14日的回應
Dear valued guest, Thank you for sharing your comment with us! We are glad to hear about your enjoy recent experience at LN Garden Hotel, Guangzhou. Your satisfaction is always a motivation for us and definitely the key to our success. Thank you for giving us the opportunity to provide an enjoyable stay in LN Garden Hotel and looking forward to meeting you in near future. Yours sincerely,

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
我是通過Expedia VIP access 預定了廣州花園酒店的,
於 2020 年 10 月住了 2 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚
Garden Hotel 於 2020年1月27日的回應
Dear Guest, Thank you for taking the time out to rate your recent stay with us at Garden Hotel! We appreciate you staying with us, and look forward to welcoming you back for your future trips to Guangzhou! Regards, Garden Hotel

10/10 優異

CC

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I am impressed with the services offered by staff, esp. the short hair lady Sherry(?) at the Reception.
於 2019 年 12 月住了 2 晚
Garden Hotel 於 2019年12月31日的回應
Dear CC, Thank you for taking the time out to review your recent stay with us here at Garden Hotel! Thank you for recognizing the efforts of our team member Sherly* as well! We'll be sure to extend your compliments to her. We look forward to welcoming you back as our guest soon. Regards, Garden Hotel

10/10 優異

KAREN

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
員工有禮,環境一流
於 2019 年 12 月住了 2 晚
Garden Hotel 於 2020年1月27日的回應
尊敬的客人:首先感谢您花费宝贵的时间在此留下您的点评。我们十分高兴看到您满意此次的入住体验。我们欢迎您在不久的将来再次光临我们酒店,并继续为我们提供宝贵的意见与建议!

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
酒店將我的房間升級為套房,非常感謝安排! 環境很好,絕對是五星級的選擇! 酒店設施非常好,早餐亦十分美味及多選擇! 下次到廣州,都會再入任這間酒店!
於 2019 年 12 月住了 1 晚
Garden Hotel 於 2020年1月27日的回應
尊敬的客人:首先感谢您花费宝贵的时间在此留下您的点评。我们十分高兴看到您满意此次的入住体验。我们欢迎您在不久的将来再次光临我们酒店,并继续为我们提供宝贵的意见与建议!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 2 晚
Garden Hotel 於 2019年12月31日的回應
Dear Guest, Thank you for taking the time out to review your recent stay with us at Garden Hotel! Regards, Garden Hotel

10/10 優異

TimothySinTat

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Garden Hotel 於 2019年12月23日的回應
Dear Timothy, Thank you for taking the time out to review your recent stay with us! We're happy to hear that you enjoyed your time. We look forward to welcoming you back to Garden Hotel for your future visits to Guangzhou! Regards, Garden Hotel

8/10 不錯

真實旅客

讚好:整潔度和職員與服務
於 2019 年 12 月住了 1 晚
Guest Relations 於 2019年12月16日的回應
Dear valued guest, Thank you for sharing your comment with us! Thank you for giving us the opportunity to make your stay in LN Garden Hotel, Guangzhou an enjoyable and we look forward to seeing you in near future. Yours sincerely,

4/10 欠佳

WEI PEI

商務旅客
讚好:職員與服務和客房舒適度
经历电梯故障,被困里面20分钟,令我惊恐万分,花园五星级酒店的电梯服务令人非常之失望,电梯从26楼到1楼每层停,给高层住客带来不便,在花园酒店每次乘坐电梯都是一种恶梦。
於 2019 年 12 月住了 1 晚
宾客关系团队 於 2019年12月16日的回應
尊敬的贵宾, 感谢您为我们反馈宝贵的意见. 在广州花园酒店,令客人满意是我们最大的使命。十分抱歉这次给您带来不好的体验。 再次感谢您的留言, 我们将致力追求细致地方的改善,力求做得更好。 希望您在不久将来莅临广州花园酒店,亲身体验我们的改进。

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
great hotel in a very central location! we were able to get everywhere easily and the staff was friendly and attentive.
於 2019 年 11 月住了 2 晚
Guest Relations 於 2019年11月23日的回應
Dear valued guest, Thank you for sharing your comment with us! We genuinely feel privileged to read your kind comments about your recent experience at LN Garden Hotel, Guangzhou. Your satisfaction is always a motivation for us and definitely the key to our success. Thank you for giving us the opportunity to make your stay in LN Garden Hotel, Guangzhou an enjoyable and we look forward to seeing you in near future.

10/10 優異

Chan

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Leila 於 2019年12月1日的回應
Dear valued guest, Thank you very much for your kind review. Best Regards, Guest Relations LN Garden, Garden Hotel

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
room is clean and comfortable, great facilities, very great experience here
於 2019 年 11 月住了 3 晚
Leila 於 2019年11月10日的回應
Dear valued guest, Thank you for your kind review. Best Regards, Guest relations LN Garden, Guangzhou

8/10 不錯

Chun ching

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Leila 於 2019年11月5日的回應
Dear Chun Ching, Thank you for your kind review. Warm Regards, Guest Relations LN Garden, Guangzhou

8/10 不錯

MEI

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚
Leila J. 於 2019年10月27日的回應
Dear MEI, Thank you for you kind review. Best Regards, Guest Relations LN Garden, Guangzhou

10/10 優異

Kaikai

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
傳說中Expedia的VIP Access酒店S會員入住能免費升級的,訂了這麼多次,只有今次在這間酒店內實現了^_^
於 2019 年 10 月住了 4 晚
Guest Relations 於 2019年10月25日的回應
Dear valued guest, Thank you for sharing your comment with us! We genuinely feel privileged to read your kind comments about your recent experience at LN Garden Hotel, Guangzhou. Your satisfaction is always a motivation for us and definitely the key to our success. Thank you for giving us the opportunity to provide an enjoyable stay in LN Garden Hotel. Have a nice trip in Guangzhou. Yours sincerely,

10/10 優異

Hui-Lin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 6 晚
Leila J 於 2019年10月23日的回應
Dear Hui-Lui, Thank you very much for your perfect review Best Regards,

8/10 不錯

Wai hing

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
好方便 樓下有深圳灣口岸巴士
於 2019 年 10 月住了 1 晚
Guest Relations 於 2019年10月24日的回應
Dear valued guest, Thank you for sharing your comment with us! We genuinely feel privileged to read your kind comments about your recent experience at LN Garden Hotel, Guangzhou. Your satisfaction is always a motivation for us and definitely the key to our success. Thank you for giving us the opportunity to make your stay in LN Garden Hotel, Guangzhou an enjoyable and we look forward to seeing you in near future. Yours sincerely,

10/10 優異

波叔 (澳門)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
酒店有點舊,但各方面都好好,就腳,隔離就是地鐵站,出入很方便。 酒店比較環保,入住時你需在表格上選擇所需要嘅日用品,當然事後再來酒店比都可以。
於 2019 年 10 月住了 1 晚
Guest Relations 於 2019年10月24日的回應
Dear valued guest, Thank you for sharing your comment with us! We genuinely feel privileged to read your kind comments about your recent experience at LN Garden Hotel, Guangzhou. Your satisfaction is always a motivation for us and definitely the key to our success. Thank you for giving us the opportunity to make your stay in LN Garden Hotel, Guangzhou an enjoyable and we look forward to seeing you in near future. Yours sincerely,

10/10 優異

Fung Ping

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellence experience! Great service! We visit with my 90 yrs old father and 83 yrs old mother. Ms Sophie Wu, Front Office Operation Director was very considerate. She upgrade my parents’ room from 64m suite to 90m suite. She was also kind enough to upgrade my room from standard room to the same floor suite with my parents so I can take care of them. We had a very good time in the hotel and have been taken care of by good hands.
於 2019 年 9 月住了 2 晚
Leila J. 於 2019年9月30日的回應
Dear valued guest, thank you for taking the time to review our property! We are so happy that you enjoy your stay with us. We look forward to welcoming you in the future! Best Regards, Guest Experience Team

6/10 一般

Stef (香港)

家人同遊
讚好:職員與服務和設施服務
房間很多霉菌,牆壁上,櫃面還有嘔吐物痕跡。早餐選擇多,員工也很有禮貌,就是房間整洁度一般,建議打掃仔細一點
於 2019 年 9 月住了 2 晚
Guest Relations 於 2019年10月8日的回應
Dear valued guest, Thank you for sharing your valued comment following your recent visit. We regret that we fell short in meeting your expectations and we would like to emphasize that guest satisfaction is paramount in our goals. Once again, please accept our wholehearted apologies and we hope to have the honor of an opportunity to restore your confidence in your service again in the future. Yours sincerely