Dear Sir, We thank you very much for your comments regarding your stay at the Sai Gon Ha Long hotel. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We are very happy to hear we are your favorite hotel. We wish the rest of your stay with us was just as great. Thank you for bringing these issues to light. It is so important that we know where we fall short so that we can continue to strive to provide an exceptional experience. Thank you for also provided great detail about your visit so that we can make improvements in these specific areas. Please accept our sincerest apologies for not providing a flawless stay and we truly hope you give us a second chance to host you again Kind Regards

Dear Valued Guest, Thank you very much for your feedback. We hope you had a nice stay at our hotel and look forward to your next visit. Best Regards,

Dear Valued Guest, We appreciate your feedback regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Could you tell us more details about your experience at our hotel? so we can improve our service. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.

Dear Jake, Thank you very much for taking the time to post your review. We are happy your overall experience was comfortable. We truly appreciate your feedback and hope to accommodate you again soon. Best Regards,

Kính gửi quý khách, Trân trọng cảm ơn quý khách đã lựa chọn lưu trú và dành thời gian phản hồi về dịch vụ khách sạn Sài Gòn Hạ Long. Chúng tôi rất xin lỗi về sự cố xảy ra trong kỳ nghỉ của quý khách. Chúng tôi đã nghiêm túc xem xét phản hồi của quý khách để tìm biện pháp khắc phục. Rất mong được đón tiếp quý khách quay trở lại trong thời gian gần nhất. Trân trọng

Dear Olivia , Thank you so much for taking the time to share with us your review after your recent stay in Saigon Halong hotel. Please accept our sincere apologies for your imperfect experience with our staff because of the language barrier. As you may know and have pointed out, the dominance of the English language is not one of the strengths in Vietnamese day to day life. To enhance the communication skills in English for the associates, our hotel has since organized some English classes, which brought some positive changes. Hopefully in the coming time, every of our associates can communicate easily with our guests in English. We appreciate your feedback as it is only through the lens of our customer are we able to critique and further improve the overall operation of our property. We would like to regain your trust and hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area. Best Regards,

Dear Valued Guest, Thank you for your wonderful review. We are thrilled to hear that you enjoyed your stay and your expectation is met. Thank you for your nice compliments and for rewarding us with the highest score review, we wish to welcome you back soon! Best regards ,

Dear Richard, Thank you for your nice review and recent stay with us. We are happy to know that you enjoyed your restful, quiet stay at villa 5. It was our pleasure having you with us, and we would love to be able to welcome you back to Ha Long in the near future. In the meantime, we wish you all the best. Kind regards,

Dear Sir/ Madam Thank you for your positive review. We are so happy to hear that you enjoyed your stay. We will share your review with our staff. We look forward to welcoming you back soon. Best Regards,

Dear Valued Guest, Thank you for your nice review. We do hope that you have enjoyed your overall stay with us. Looking forward to welcome you back to our hotel in the future. Kind regards,

Dear Yoshi, Thank you for taking the time to tell us about your experience at Sai Gon Ha Long hotel . We are delighted to learn that you enjoyed your stay with us. We look forward to welcome you back soon. Warm Regards,

Dear Sir/ Madam, We would like to thank you for choosing Sai Gon Ha Long hotel as your accommodation choice and for taking the time to share your comments with us. We extremely sorry to learn your overall experience was not good as your expectation. Please accept our sincerest apologies. Your constructive comments are seriously noted. We are reviewing and taking the appropriate measures, training to address the problem and prevent future occurrence. We look forward to have opportunity to better serve you in the future. Best regards and happy travels,

Thanks for staying with us. We appreciate your feedback!

Dear TS, Thank you very much for taking time to provide us with your feedback. We sincerely apologize that our hotel fell short of meeting your expectations. It is very serious matter with us and we address this issue to relevant manager to solve it immediately. We truly hope you give us a second chance to host you again and give us the pleasure to attend your needs. Best Regards,

Dear KYOUNGDO, We thank you very much for choosing Sai Gon Ha Long hotel and sharing such a nice feedback on Expedia.com. It is encourage for us to know you enjoyed our services. We look forward to welcoming you back soon. Best Regards,

Dear Abinash, Thank you for taking the time to tell us about your experience at Sài Gòn Hạ Long hotel. We are delighted to learn that you enjoyed your stay with us. We hope we can welcome you back soon. Best Regards

Dear jen g on, Thank you so much for taking the time to share with us your review after your recent stay in Sai Gon Ha Long hotel. While we are very delighted to read your description of our hotel as “excellent hotel”, “nice and classy hotel”, please accept our sincere apologies for your imperfect experience with our staff. Please rest assured that our Front Office manager has personally looked into this issue, and appropriate measures will be taken to ensure it will not reoccur in the future. Besides, we understand the inconvenience that caused to you by the surrounding construction site. We hope that everything will be in order on your next visit. We look forward to welcoming you back then. Best Regards,

Dear ChengWei, Thank you very much for your review and comments. We regretted that your stay did not meet your expectations. Please accept our sincerely apology for the inconvenience you have been through. We have looked at your points and will certainly work with the team on improvements to further assure a entire stay of satisfaction. It was of great pleasure having you with us and we look forward welcoming you soon back again. With kind regards,

Dear damien on, Thank you for your nice review. We are glad to hear that overall your experience was positive. We look forward to seeing you soon. Best Regards.