Dear MEI KIT LINA,Thank you very much for rating us 8 out of 10 which I understand that you had a wonderful stay with us.I look forward to welcoming you back to our hotel soonKind regards
8/10 不錯
Tak Yuen
2023年1月4日
讚好:職員與服務
Tak Yuen
於 2022 年 12 月住了 2 晚
10/10 優異
CHING CHUN
商務旅客
2022年8月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
值得一住的飯店!
CHING CHUN
於 2022 年 8 月住了 3 晚
Hotel Management 於 2022年8月12日的回應
Dear Mr. Ching Chun,
We are very pleased to learn you had a wonderful stay with us and our great facilities met your expectations.
Thank you very much for having shared your review and look forward to welcoming you back again very soon
Best regards,
Hotel Management
Dear Pei Shan,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
The Hotel Management
10/10 優異
Charlie
商務旅客
2020年8月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
干淨&舒適
Charlie
於 2020 年 7 月住了 2 晚
Front Office Manager 於 2021年3月8日的回應
Dear Charlie,
Greetings from Vinpearl Hotel Imperia Hai Phong !
On behalf of all of our team, thank you so much for sharing such a wonderful review of your recent experience at our hotel. To read the title and the content of your review was very nice and all the team feels overloaded with joy that you hold such fond memories of your stay at Vinpearl Hotel Imperia Hai Phong. We are really proud that you had such a good experiences and that our hospitality met your expectations. Once again, our most sincere thanks for sharing your experiences. We look forward to seeing you back to Vinpearl Hotel Imperia Hai Phong very soon.
Best regards,
The Hotel Management
8/10 不錯
Chi Ying
多人同遊
2019年12月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice service and good view of the room。
Chi Ying
於 2019 年 12 月住了 2 晚
Front Office Manager 於 2021年3月8日的回應
Dear Chi Ying,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
The Hotel Management
10/10 優異
scott
2019年9月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
scott
於 2019 年 9 月住了 1 晚
Front Office Manager 於 2021年3月8日的回應
Dear Scott,
Greetings from Vinpearl Hotel Imperia Hai Phong !
On behalf of all of our team, thank you so much for sharing such a wonderful review of your recent experience at our hotel. To read the title and the content of your review was very nice and all the team feels overloaded with joy that you hold such fond memories of your stay at Vinpearl Hotel Imperia Hai Phong. We are really proud that you had such a good experiences and that our hospitality met your expectations. Once again, our most sincere thanks for sharing your experiences. We look forward to seeing you back to Vinpearl Hotel Imperia Hai Phong very soon.
Best regards,
The Hotel Management
10/10 優異
Mengchun
2019年8月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mengchun
於 2019 年 8 月住了 2 晚
Front Office Manager 於 2021年3月8日的回應
Dear Mengchun,
Greetings from Vinpearl Hotel Imperia Hai Phong !
On behalf of all of our team, thank you so much for sharing such a wonderful review of your recent experience at our hotel. To read the title and the content of your review was very nice and all the team feels overloaded with joy that you hold such fond memories of your stay at Vinpearl Hotel Imperia Hai Phong. We are really proud that you had such a good experiences and that our hospitality met your expectations. Once again, our most sincere thanks for sharing your experiences. We look forward to seeing you back to Vinpearl Hotel Imperia Hai Phong very soon.
Best regards,
The Hotel Management
6/10 一般
真實旅客
親子同遊, 商務旅客
2019年8月1日
讚好:整潔度和職員與服務
床太小張了,電梯太悶熱。客戶服務態度不錯
真實旅客
於 2019 年 7 月住了 1 晚
Front Office Manager 於 2021年3月8日的回應
Dear valued guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
The Hotel Management
Dear Tao,
Thank you very much for staying with us and taking your time to give us your feedback.
We are very happy to know that you had a great stay with us and you can observe our development of our beautiful city.
We hope to welcome you back soon to our city.
10/10 優異
真實旅客
2019年1月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
新酒店,非常不錯
剛開幕的酒店,整體來說非常棒。
旁邊有商場很方便。
真實旅客
於 2019 年 1 月住了 1 晚
Huy Nguyen – Front Office Manager 於 2019年2月6日的回應
Dear Guest,
Warmest greetings from Vinpearl Hotel Imperia Hai Phong.
Thank you very much for being one of our very first guests after our opening. As a leading hotel in Haiphong, we are aiming to be number one in terms of service, facility. And we are very happy to know that you enjoyed your stay with us.
We look forward to welcoming you back soon.
10/10 優異
Ngoc (Waterloo)
伴侶同遊
2024年4月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, very clean, friendly staffs, great location, and great dining options.
Ngoc
於 2024 年 4 月住了 4 晚
8/10 不錯
eunseok
商務旅客
2024年2月9日
讚好:整潔度和職員與服務
不滿:住宿狀況
옷걸이에 가시가 있어서 손톱에 박힘..
eunseok
於 2024 年 2 月住了 1 晚
8/10 不錯
JIEUN
2023年12月26日
JIEUN
於 2023 年 12 月住了 1 晚
8/10 不錯
Daehyung
商務旅客
2023年12月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Daehyung
於 2023 年 12 月住了 3 晚
10/10 優異
HYO WON
2023年12月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
HYO WON
於 2023 年 12 月住了 3 晚
10/10 優異
Joseph
2023年11月5日
Joseph
於 2023 年 11 月住了 1 晚
10/10 優異
Ho Hyun
2023年11月4日
Ho Hyun
於 2023 年 11 月住了 2 晚
8/10 不錯
hp
商務旅客
2023年11月1日
讚好:整潔度、住宿狀況和客房舒適度
hp
於 2023 年 10 月住了 3 晚
8/10 不錯
Tokurin
2023年10月27日
Tokurin
於 2023 年 10 月住了 9 晚
10/10 優異
Steven
商務旅客
2023年10月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Steven
於 2023 年 10 月住了 2 晚
10/10 優異
Dennis
2023年10月17日
讚好:整潔度、職員與服務和住宿狀況
Great stay, great rooms, super friendly staff.
Dennis
於 2023 年 10 月住了 2 晚
10/10 優異
Dennis
2023年10月15日
讚好:整潔度、職員與服務和住宿狀況
Dennis
於 2023 年 10 月住了 1 晚
10/10 優異
JOONMIN
2023年10月8日
JOONMIN
於 2023 年 10 月住了 1 晚
8/10 不錯
hae yeol
伴侶同遊
2023年9月29日
讚好:整潔度、職員與服務和設施服務
Electrical power has been stopped too often
hae yeol
於 2023 年 9 月住了 3 晚
8/10 不錯
JEONGYUN
2023年9月27日
JEONGYUN
於 2023 年 9 月住了 3 晚
10/10 優異
SEUNGDON
2023年9月21日
SEUNGDON
於 2023 年 9 月住了 4 晚
4/10 欠佳
YUYU
2023年9月7日
YUYU
於 2023 年 9 月住了 2 晚
10/10 優異
HYUN MIN
商務旅客
2023年7月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
HYUN MIN
於 2023 年 7 月住了 1 晚
10/10 優異
Ming-Yang
2023年7月22日
Ming-Yang
於 2023 年 7 月住了 3 晚
8/10 不錯
Taehyun
2023年7月13日
Taehyun
於 2023 年 7 月住了 6 晚
10/10 優異
Karla
2023年6月26日
Karla
於 2023 年 6 月住了 1 晚
10/10 優異
TAEHYNG
2023年6月21日
TAEHYNG
於 2023 年 6 月住了 1 晚
10/10 優異
CHUNGYANG
2023年5月12日
CHUNGYANG
於 2023 年 5 月住了 2 晚
10/10 優異
tsz yan
2023年5月10日
tsz yan
於 2023 年 5 月住了 5 晚
10/10 優異
GUANRONG
2023年4月27日
GUANRONG
於 2023 年 4 月住了 1 晚
Huy 於 2023年4月28日的回應
Dear GUARONG,On behalf of the entire hotel team, I want to thank you for rating us 10 out of 10. We understand that you had a wonderful stay with us. We hope to welcome you again soon.Kind regards
10/10 優異
JUNG JOO
2023年4月12日
JUNG JOO
於 2023 年 4 月住了 2 晚
Huy 於 2023年4月28日的回應
Dear JUNG JOO,On behalf of the entire hotel team, I want to thank you for rating us 10 out of 10. We understand that you had a wonderful stay with us. We hope to welcome you again soon.Kind regards
10/10 優異
Hangil
2023年4月9日
Hangil
於 2023 年 4 月住了 1 晚
Huy 於 2023年4月28日的回應
Dear Hangil,On behalf of the entire hotel team, I want to thank you for rating us 10 out of 10. We understand that you had a wonderful stay with us. We hope to welcome you again soon.Kind regards
10/10 優異
JINTAE
2023年4月8日
JINTAE
於 2023 年 4 月住了 2 晚
Huy 於 2023年4月28日的回應
Dear JINTAE,On behalf of the entire hotel team, I want to thank you for rating us 10 out of 10. We understand that you had a wonderful stay with us. We hope to welcome you again soon.Kind regards
10/10 優異
TRANG
2023年4月5日
TRANG
於 2023 年 4 月住了 2 晚
Huy 於 2023年4月28日的回應
Dear TRANG,On behalf of the entire hotel team, I want to thank you for rating us 10 out of 10. We understand that you had a wonderful stay with us. We hope to welcome you again soon.Kind regards
2/10 很差
Miu Shan
商務旅客
2023年4月2日
不滿:整潔度和職員與服務
Bad
Don’t recommend. So surprise to me due to have some issue during my stay. 1st no make up room when I come back even though I already request, the time almost 5:30pm. Next is no new sleeping shoes for me to change, 3rd no body wash. Highly recommend the group doing the improvement ASAP
Miu Shan
於 2023 年 3 月住了 6 晚
Huy 於 2023年4月28日的回應
Dear Ms. Miu Shan,Thank you for taking the time to share your thoughts regarding those issues. I appreciate you bringing it to our attention and meeting with us directly so that we could fix the issue during your stay.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Kind regards
6/10 一般
MEI KIT LINA
商務旅客
2023年4月1日
讚好:職員與服務
整體晤夠清潔
MEI KIT LINA
於 2023 年 3 月住了 6 晚
Huy 於 2023年4月28日的回應
Dear MEI KIT LINA,Thank you for giving us your comment. We understand that you were satisfied with our cleanliness in the hotel.We hope to receive more details on your experience so that we can improve our service up to your satisfaction.Once again, thank you for choosing us and I hope to see you soon.Kind regards
10/10 優異
henry
2023年3月27日
henry
於 2023 年 3 月住了 2 晚
Huy Nguyen 於 2023年4月28日的回應
Dear henry,Thank you very much for rating us 10 out of 10 which I understand that you had a wonderful stay with us.I look forward to welcoming you back to our hotel soonKind regards
8/10 不錯
Miu Shan
2023年3月26日
Miu Shan
於 2023 年 3 月住了 2 晚
Huy Nguyen 於 2023年4月28日的回應
Dear Miu Shan,Thank you very much for rating us 8 out of 10 which I understand that you had a wonderful stay with us.I look forward to welcoming you back to our hotel soonKind regards
10/10 優異
Allen
2023年3月25日
讚好:整潔度、職員與服務和住宿狀況
Nice Hotel and Restaurant ! Great food 👍
Allen
於 2023 年 3 月住了 1 晚
Huy 於 2023年4月28日的回應
Dear Allen,Thank you for giving us your feedback, it is great to know that you loved our food in our beautiful hotel.I hope to welcome you back to our hotel soon.Kind regards
8/10 不錯
tsz yan
2023年3月13日
tsz yan
於 2023 年 3 月住了 2 晚
Huy Nguyen 於 2023年4月28日的回應
Dear tsz yan,Thank you for rating us and I trust you had a great stay with us.I look forward to welcoming you back to our hotel.Kind regards
10/10 優異
minji
2023年3月6日
minji
於 2023 年 3 月住了 4 晚
Huy Nguyen 於 2023年4月28日的回應
Dear minji,Thank you very much for rating us 10 out of 10.I believe that you had wonderful experience with us.I look forward to welcoming you back to our hotel soonKind regards