Dear CHIH BIN, Thank you for having spent time to share your stay experience with us and I do apologize we were not up to your expectations and our promise. It was a pity that we did not have the opportunity to improve those conditions while you were with us to ensure you have a nice comfy room. Look forward to welcoming you back to the hotel in the near future and improve our reputation. Best regards!

Dear Benji, Warmest greetings from Crowne Plaza West Hanoi Hotel & Residences. How wonderful to hear that you really enjoyed our restaurant and our service. I'm so delighted to read your kind words and looking forward to welcoming you back! Thank you and Best regards, Andrej Stein - Resident Manager

Dear KEESEOK, Warmest greetings from Crowne Plaza West Hanoi Hotel & Residences. How wonderful to hear that you really enjoyed our room facilities and services. I'm so delighted to read your kind words and looking forward to welcoming you back! Thank you and Best regards, Crowne Plaza West Hanoi team

Dear Supanee, On behalf of Crowne Plaza West Hanoi Hotel & Residences, we would like to express our sincere thanks for your precious time reviewing us. It was very disappointed to hear about your experience. Please rest assured we have addressed it with the team for their follow up. Thank you for staying at Crowne Plaza West Hanoi and we hope to meet you during your next trip to Hanoi. Kind regards & Best wishes!

Dear Ms Lee, Thank you very much for reaching out and please allow me to reiterate that I am very sorry for the experience you had while staying in our Residences. We do aim to provide great service, as it's our brand promise, to all our client and this is not the experiences you should have had. My sincere apology for this case. Ms Lee, we have an internal policy for soliciting the tips in rooms and based on your email we will take swift action to ensure this never repeats. We have already briefed the whole Housekeeping department about this issue. I would like you to experience our hospitality again so we can improve the impression you had from the previous time and as an apology to offer you either 10,000 IHG Rewards Club points or Complimentary upgrade to our Executive suite with complimentary access to your exclusive club lounge for your next stay, I will also meet you in person to introduce myself and personally look after you to ensure that you have a productive stay. Ms Lee, once again I thank you for letting us know your feedback, it gave us the opportunity to improve and learn from it and I look forward to hearing from you for your next stay. Best Regards, Jakub

Dear soyeon, Thank you for having spent time to share your stay experience with us and I do apologize we were not up to your expectations and our promise. It was a pity that we did not have the opportunity to improve those conditions while you were with us to ensure you have a nice comfy room. Look forward to welcoming you back to the hotel in the near future and improve our reputation. Kind regards & Best wishes!

Dear Our valued guest, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. I am very glad that you enjoyed your experience with us. Please come to see us again very soon, during weekends we provide a complimentary shuttle to the city center and I would be more than happy to reserve a seat for you. Looking forward to welcoming you back to our hotel soon. With kind regards,

Dear MDG1, I am so glad to see your awesome feedback this morning. It made our day! Thank you so much for spending time sharing your experiences with us. Please rest assured that I will share your review with my team. They love knowing that guests appreciate their service. Again, I really appreciate your kind words about our hotel. We do take pride in catering to our guests’ needs the best way we can and look forward to welcoming you back soon. Best regards,

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