家庭客房 (Executive) | 1 間睡房、迷你吧、房內夾萬、獨特設計
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寶石頂級 SPA 酒店的評價

3.5 out of 5
寶石頂級 SPA 酒店
54 Ngo Huyen Street, Old Quarter, Hanoi

評價

8.8

優異

10 分評分，優異；938 則評價中有 610 則" "
8 分評分，不錯；938 則評價中有 161 則" "
6 分評分，一般；938 則評價中有 82 則" "
4 分評分，欠佳；938 則評價中有 43 則" "
2 分評分，很差；938 則評價中有 42 則" "

9.0/10 

整潔度

9.2/10 

職員與服務

7.0/10 

設施服務

8.6/10 

住宿狀況

5.2/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 1 晚
Best Regards 於 2018年10月30日的回應
Dear Our Beloved Guest's. Thank you so much for spending your holiday with us and for taking your precious time to write us on hotels.com

8/10 不錯

Zong-Jhe

讚好：職員與服務、住宿狀況和客房舒適度
省錢的住宿
首先，這是我個人住宿感覺，僅供參考。這家飯店位於巷子裡，而且是單行道，計程車進不來的。我是搭計程車往返機場，因此若是搭巴士，就不建議這間。CHECK IN時，會有招待的水果與飲料，吃完才會讓你入住，櫃台人員會英文。飯店總共四層樓，有電梯。房間是用鑰匙的，外出時要把鑰匙歸還給櫃檯。飯店清潔度還不錯，不過我個人總覺得枕頭套與棉被還有些棉絮的感覺。浴室的乾濕分離是假的，因為根本沒有玻璃門可以關起來，洗完澡馬桶周圍的地板全都是水。水流量還可以，這我不怎要求，但要爽快的淋浴的人可能要失望了。電視可以不用看，因為有些頻道是不清楚的。房間內有張小沙發，但我不敢躺，就拿來放行李。早餐在一樓，大廳在二樓，看MENU用點餐的方式，基本上還不錯。自助沙拉吧我只會拿常溫的果汁而已，牛奶是保久乳，因此我也不喝。此飯店周遭只有一間比較有名的河粉店，其他的都是蛋糕咖啡之類的店家，也有星巴克與中型超市，但想吃正餐的話還真的要走一段路。基本上我都是用來睡覺的，因為只是商務出差，而且是一個人，因此就沒關係。若是跟男女朋友或者小孩的，我覺得可以挑其他地點，因為這價位真的還有其他的選擇。總歸一句，住宿以這價位而言不錯，但並非首選，我下次來也會嘗試去住其他地方。
於 2018 年 5 月住了 2 晚
Tom Nguyen Hoang ( Mr. ) - sale manager 於 2018年6月1日的回應
Thank you for your good review !

6/10 一般

真實旅客

strategic location
飯店位置在市中心，不過設施沒有照片上那麼新穎，若住窗邊房間晚上容易被外面吵。 第二次住結果房間滿了，飯店人員帶我們到附近同一個老闆的另一間，要注意此狀況。
於 2018 年 1 月住了 2 晚
Tom Nguyen Hoang ( Mr. ) - sale manager 於 2018年1月31日的回應
Thank you for your review and we're working hard to serve you ! See you on next trip !

6/10 一般

Yee Wah Eva

不滿：住宿狀況和客房舒適度
the shower water very low not so comfortable
於 2018 年 1 月住了 1 晚
Jenny Nguyen 於 2018年1月26日的回應
Dear Yee Wah Ewa ! We appreciate your sharing your concerns, please be assured that we take your feedback very seriously and will follow up on the areas that you mentioned to avoid the future re occurrences. Thank you again for your contribution towards our improvement and we hope you would give us an opportunity to better serve in the near future.

6/10 一般

真實旅客

讚好：整潔度
不滿：住宿狀況和客房舒適度
no so good
First when i chk-in they want to tranfer me to other hotel and the air-condition of rm 303 is very noise & the shower pressure very weak
於 2018 年 1 月住了 1 晚
Jenny Nguyen 於 2018年1月26日的回應
Dear Value Guests Thank you very much for choosing to stay at Gem premier Hotel & Spa and taking time to share your experience with us. We are glad to know you had an enjoyable stay with us. We appreciate your constructive feedback on the noises caused by the aircondition We will definitely address your comment to the entire team. We look forward to welcoming you back with us soon.

10/10 優異

Chia Wei

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was a pleasure being able to stay at the Gem Premier Hotel. As a solo traveler, the quality of this hotel and the services offered exceeded my expectations for its affordable price and I cannot be more happy with my 8 days 7 night stay! It all starts with.. The staff: all of the staff were incredibly friendly and helpful, always greeting the guests with kindness and attention. I would like to especially thank Huy from the front desk for being so generous with you advice and for making great restaurant recommendations! It's always a pleasure coming to your accommodations feeling like you're coming home, greeted with a welcoming smile. An extra bonus is they always seemed to know everyone's names!!! Bonus points! The Tour : I booked a Cruise to halong bay for 3D 2N and Sapa trip 2 days 1 night . My experience was amazing! I met a lot of great people and our guide was very friendly, helpful, and knowledgeable. My Sapa Trip was a blast! The homestay experience is unforgettable and had a lot of fun for the whole duration of the trip. The breakfast: The breakfast buffet is incredible and is a nice spread of Vietnamese and Western options. My personal favorite is the fresh fruit assortment which is very refreshing in the morning. It was very convenient to start my days with a hearty breakfast before going about with my day!
於 2017 年 8 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Boutique feel, amazing staff and awesome spa
I stayed at the gem premier hotel & spa for 4 nights in Sep. After spending a lot of time searching for hotels I decided to stay in town and came across great reviews on this hotel. The staff were amazing, so friendly and always willing to help The walk to town took 5 minutes max (people that complain about that are lazy) and The breakfast was amazing and one of the best we had on our trip. They had catered to a healthier diet while still have the donuts and pastries for the people wanting to indulge. The rooms where spacious and clean. They weren't anything spectacular but I didn't spend a lot of time in my rooms. I used the spa 2 times while I stayed as they had a 2 for 1 massage deal which was amazing. It was the best spa I had on my trip.
於 2017 年 9 月住了 4 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 9 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The rooms are clean and buffet breakfast is wonderful, with many vegan/vegetarian friendly options
於 2017 年 8 月住了 2 晚

10/10 優異

Fung Shan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
顶级的，适合家人的酒店
这是我住过的最棒的酒店。 1、从check in开始，服务员很有礼貌的帮我们收好行李，且为我们送上了免费的果汁及芒果干小吃，并为我们详细的介绍了酒店的各种服务设施以及去古城内游玩的几种交通方式。 2、酒店房间非常漂亮，很有当地的特色，且非常干净。 3、每一位服务员都很有礼貌，这里的spa也不错且价格不贵，另外她们很用心地倾听客户的体验。 4、房间赠送的自助早餐简直太棒了，没想到在这样的小古城能吃到如此美妙的早餐。
於 2017 年 1 月住了 2 晚

10/10 優異

chia chi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
我很喜歡我們在他們那兒的住宿
第二次去河內，這家酒店與我們的家庭更深刻的印象。這裏酒店的位置在河內的老城的區，周邊有很多餐廳，酒吧很出名，歩行只需五分鐘，我們能夠到達步行街。這條街是遊客很喜歡到的地方因為在這裏地方我們可以看到很多越南的特色和小食。酒店房間非常乾淨，裝飾很漂亮，一絲不苟。在我們的房子，我可以看到河內老城的區很美麗, 特別在晚上。早餐的美食也各有不相同的特色。員工的服務很專業人上人，供獻給客人。再見，一定會再見。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
早餐多元好吃！飯店接待人員超棒！

8/10 不錯

Shu Chun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Xiaomei

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常干净
性价比超高

10/10 優異

TZU CHIEH

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店位置很好，物有所值
這是一個探索河內的有利位置。酒店的員工非常友好，早餐也很好吃。房間還行，但是從窗戶看外面只能看到樓梯間

10/10 優異

Chih yu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic place
This is one of the best hotels we stayed in in Vietnam. The rooms were beautiful and the service was above and beyond excellent. The breakfast is varied with a delicious Pho and includes several breads, cheeses and salami, eggs cooked to your request, and assorted fruit.We also used the spa services and they were very good as well. Highly recommend. You will not be disappointed.

8/10 不錯

Chun Hsiang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
熱情親切的當地飯店
這間飯店位子就在36古街,地點相當便利,附近有很多商店和美食,這間飯店的服務相當周全,基本上旅客需要的服務都已經包括了,甚至在最後要離開的時候,飯店經理還贈送我們小禮物,讓我們感到非常驚喜!!強力推薦~下次還要入住!!

10/10 優異

Shirly

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

真實旅客

讚好：整潔度
The hotel is located at a alley which is not very convenient and handy

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent experience
The hotel is nice and tidy, all the staffs are nice and helpful. The location of the hotel is near the center of old quarter area, very convinent!

6/10 一般

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Fairly good hotel
New hotel but a bit disappointed with the staff at night shift. Not well trained and efficient. The room is nice and new.

6/10 一般

真實旅客

讚好：住宿狀況和客房舒適度
寧靜、豐富早餐
員工態度友善，惜男經理太想推售旅遊行程，弄巧反絕，使我感覺很差，當我未能接受其推介，他立即向我們變臉，語氣也變得不友善。 我只問酒店有沒有機場接送服務和價錢，他回答了接一程需18美元。我並沒有向他落實需要他們接機，因我另有安排，但經理竟在我已出發途中的當天連出兩個電郵說會派車來接我們。最後，因我先前預約的公司，未有出現而使用了酒店的車。雖然，在錯誤中，我們得到接機，但這樣強廹性的服務行為是不能接受的。希望他們有所改善。

8/10 不錯

CHIAO CHIAO

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
照片與實際沒有落差感，推薦

10/10 優異

Peng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
四星酒店，六星服务
当我们第一次踏进这家酒店，才知道什么叫宾至如归。一大早上，我们还睡眼惺忪时，他们就像等了我们一晚上那样精神，迎接我们，嘘寒问暖，端上香薰毛巾和茶饮零食~ 他们好像知道河内和越南所有的事情，并会竭尽全力得向我们说明得一清二楚，不只是哪里哪里景点的介绍，而是他们在分享自己的旅游心得，这点真的很赞！ 酒店本身在闹市里，却是闹市里一条僻静的街道，出行方便而又清净。实木的装修和设施典雅又时尚。

10/10 優異

Happytravel (beijing)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
One of the best in my Stay in SouthEast Asia
Hanoi Gem Boutique Hotel really lives up to its name! The staff went out of their way to accommodate us and ensured that we had the best possible experience while we were in Hanoi.. Rooms were comfortable, clean and well-kept. Location was very good, in a (relatively!) quiet street in the Old Quarter, very close to Hoan Kiem Lake..etc .. Special Thank you to Tom who greeted us upon arrival and for staying up helping us with organising and booking our trips to Ninh Binh, Sapa and Halong Bay! Everything was truly well thought out and all plans went ahead as planned. Your services were above and beyond!

10/10 優異

WeiChen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
裝潢具法越風情，地點位置佳~
這裏的飯菜很美味，服務也非常棒。工作人員都很有趣並且非常專業，他們對於我妻子拿的一個漂亮的生日蛋糕感到很驚訝，那個蛋糕很好吃。酒店位置非常好，既可以在老城遊玩又可以繞着湖邊散步。如果我們再來河內玩的話，我們肯定還會選擇這家店。強烈推薦這家店。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
“酒店不错，性价比可以”
如果你想找一家小的精品酒店，員工熱情友好，位置居中，那這裏就是你的選擇，員工永遠都很熱情，幫我們做出行計劃，給我們的行程提供了很多好的建議，酒店有法國的主題，房間和衛生間都很乾凈，下次來還會住這裏的，謝謝你們！

8/10 不錯

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Yenfang (台灣)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常好

8/10 不錯

Yenfang (台灣)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
性價比高。

6/10 一般

真實旅客

Centrally located budget hotel
A centrally located budget hotel with no surprise. Traveler could get ton of other choices at all price ranges on the same street.

8/10 不錯

Sasa (HK)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Convenient location, value for money
The hotel is conveniently located in the middle of the Old Quarter. Staff is friendly and helpful. The only forewarn worth mentioning is that the entrance is in a narrow street where cars cannot get through. It shouldn't be a concern if we didn't arrive at mid night as the hotel is just 5-10 meters from the main road. Just that the signage is not very obvious at night. Don't be shy to ask the people in the neighbourhood to show you the way. Like most of the people we met in Hanoi, the staff at the shops nearby were friendly and helpful. The family room we booked is big enough for a couple plus two teenaged children. For a budget hotel at this price, you get the best out of what you paid for. After all, if you are planning to spend most of the time outside for sight seeing, and only come back for shower and sleep, this is good enough for a budget travel.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不錯
地點非常方便,就在教堂附近,去還劍湖只要3分鐘路程. 早餐是即叫即做. 唯一不好是廁所有味道

6/10 一般

Sodai

讚好：住宿狀況
不滿：職員與服務
とにかく安かったので利用しました。 立地が良く、近くに飲食店やカフェ、マッサージ店なども非常に多く、お店が無くて困ったりは全くしません！ハノイ大聖堂がとても近いです！ 部屋は所々古さや汚れが目立ちますが値段が値段なので仕方がないと思います。あと部屋のドアが薄いのか結構外の音が聞こえます。 シャワーのお湯やアメニティなどの問題は全くありませんでした。 一つ気になったのがチェックインの際ロビーに誰もおらず、また呼び出しベル等も無かったので、スタッフの方が来るまで15分ほど待たされたことです。 夜に到着したこと、一人旅だったのでとても不安でした。事前にチェックインが何時頃になるか連絡しておくと良いかもしれません。
於 2024 年 3 月住了 2 晚

8/10 不錯

Jong moon

於 2024 年 1 月住了 1 晚

2/10 很差

Johanna

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.
於 2024 年 2 月住了 2 晚

4/10 欠佳

NAOKO

於 2024 年 2 月住了 2 晚

8/10 不錯

Berth-Ove

於 2024 年 1 月住了 2 晚
Jenny Nguyen 於 2024年2月19日的回應
I greatly appreciate the time you have taken to provide me with this valuable feedback.

2/10 很差

Chantal (Montréal )

不滿：整潔度和職員與服務
於 2024 年 1 月住了 1 晚

2/10 很差

Daniel

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Klamt
Man får hvad man betaler får. Hotelværelse som er decideret klamt. Pletter på sengelagner, mug pletter i loft og på håndklæder. Vi kan absolut ikke anbefale dette hotel. Eneste positive var omeletten til morgenmad. Hvis man er på udkig efter en billig seng placeret midt i Old Quarter og er ligeglad med alt andet, så er dette det perfekte sted.
於 2024 年 1 月住了 1 晚
SM 於 2024年2月19日的回應
thank you for your feeback

8/10 不錯

Liam

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice cosy hotel low cost in great location
Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly
於 2024 年 1 月住了 3 晚
SM 於 2024年2月19日的回應
Thank you for taking time to sharing your feedback

8/10 不錯

Elizabeth

伴侶同遊
讚好：整潔度和職員與服務
The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!
於 2024 年 1 月住了 3 晚
Jenny Nguyen 於 2024年2月19日的回應
I greatly appreciate the time you have taken to provide me with this valuable feedback.Thank you

6/10 一般

Kiem duc

不滿：設施服務
picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working
於 2023 年 12 月住了 2 晚
SM 於 2024年2月19日的回應
I greatly appreciate the time you have taken to provide me with this valuable feedback.

6/10 一般

Sara

讚好：職員與服務
不滿：整潔度和住宿狀況
The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.
於 2024 年 1 月住了 1 晚
SM 於 2024年2月19日的回應
Thank you for your feedback

2/10 很差

ALBERTO

於 2023 年 12 月住了 3 晚

6/10 一般

Aidan C

於 2023 年 12 月住了 1 晚
SM 於 2024年2月19日的回應
Thank you for your feedback